MBA 601 - Chapter 7 (11) - Follower Performance, Effectiveness, and Potential
What are some organization effectiveness measures worth noting?
-In some situations, leaders may need to define team goals. -Effectiveness measures all suffer from some degree of criterion contamination.
What are two problems faced by organizations?
-Managing high performers and high flyers. • Talent hoarding.
What are the problems with hiring outside people into leadership positions?
-Most people are poor judges of talent and do not always make good hiring decisions. -Hiring people from the outside to fill leadership positions can be demoralizing for those in the company and cause them to leave.
What do leadership tables do for key leadership positions in an organization?
-They identify those leadership roles most critical to strategy execution and organizational effectiveness. • They create tables that identify the candidates most likely to fill a particular role should the current occupant become absent due to any circumstance. • They identify people to send to high-potential programs to accelerate their ability to assume greater leadership responsibilities and plug the Ready-now gap for critical leadership positions.
How do organizations solve the problem by having shortfalls with talent?
-hiring outside people into leadership positions but this has challenges.
What are the components of the performance management cycle?
-planning -monitoring -evaluating
What is readiness?
Evaluation of a follower's immediate promotability.
T/F Leaders do NOT need to understand the context or situation in which follower goals, task assignments, and behaviors need to be exhibited.
False
T/F leaders do not need to know how winning is defined
False
What is leadership potential?
Follower's capacity to advance one or more levels within the organization
What is the monitoring process in the performance management cycle?
Includes tracking follower performance, sharing feedback on goal progress, and providing needed resources and coaching.
What is the evaluating process in the performance management cycle?
Providing summary feedback on job performance to followers.
What is succession planning?
The process most organizations use to make leadership potential and readiness decisions.
What are performance apprasials used for?
To evaluate employees
For the 9 -box matrix chart, which section should a person aim for?
Top right corner, person is a high performer and has high potential
T/F - Leaders need to ensure followers understand how their performance contributes to team or organizational goal accomplishment.
True
T/F Followers can choose to spend their time engaging in different sorts of behavior at work.
True
T/F Leaders need to fully understand the team and organizations goals
True
T/F Leaders need to know the various factors that affect goal accomplishment
True
What is the planning process in the performance management cycle?
Understanding the team's or organization's goals, the role followers need to play in goal accomplishment, the context in which followers operate, and the behaviors they need to exhibit for the team to be successful
What is differentiation?
a critical aspect of evaluating performance, and doing this well should systematically improve the quality of followers over time.
Organizations run __________________ to standardize ratings across leaders with similar groups of followers.
calibration meetings
______________________is usually the ultimate criterion by which leaders are judged because it is concerned with the outcomes or results of followers' behavior.
effectiveness
Technological advances have allowed leaders to use _______________________________ to a much greater extent than ever before.
electronic performance monitoring
Succession planning is _________ in small companies and ________ for large companies.
episodic, systematic
What are performance consequences?
it should be allocated to employees based on fair judgments.
What is executive magnification?
leaders engage in idle conversations that followers misinterpret work mandates
What is presenteeism?
leaeders insist that followers put long hours in the office
Most organizations consider themselves ___________________.
meritocracies
What is criterion contamination?
occurs when effectiveness measures are affected by factors unrelated to follower performance.
Balanced scorecards will include what?
organizational goals that can provide middle and more senior leaders with a comprehensive picture of organizational effectiveness.
What is personal growth look like in companies?
recently become a more important aspect of evaluation for some companies.
Progress against a set of organizational goals and key performance indicators is usually published in the form of a __________or _____________.
team, balanced scorecard
What is a time-wasting leader?
they unintentionally assign work or set rules that are detrimental to a team's overall performance
What are 9-box matrices or replacement tables used for?
to evaluate performance and potential of followers for key positions of leadership
What is talent hoarding?
when companies keep the best employees in their current roles and don't provide them with any advancement opportunities or career development.
What is absenteeism?
when leaders are so busy traveling, attending meetings, or being otherwise preoccupied in their work, they have little time for the followers or the team.
What is cookie licking?
when leaders cannot let go of actions or decisions that should be delegated to their staffs
What are meritocracies?
where those who get the best results are given the best rewards.
What are the two main categories of follower performance?
1. The what of performance: Pertains to task and goal accomplishment. 2. The how of performance: Those behaviors directed toward the accomplishment of team or organizational goals.
What are factors that affect followers' performance levels apart from motivation?
• Followers' knowledge and experience. • Having the right hardware and software. • Leveraging the right processes and procedure.
