MCOM Ch. 9

What is the purpose of a counseling interview?

To express your feelings To receive empathy from others To gain an outside perspective on your situation

Erin is preparing for a job interview and has decided to wear a neatly pressed suit and leather shoes along with a pair of neon yellow eyeglasses, hoop earrings, bracelets on both arms, a nose ring, and two necklaces. What should Erin do to make sure she is signaling professionalism during the interview?

Remove some of her accessories

Which of the following are recommended strategies for dealing with overly revealing or unprofessional material that you have posted online?

Restrict access to your social media. Take it down.

What is the purpose of a service-oriented interview?

To help you with a product or service you have purchased

Which of the following are recommended resources for finding job opportunities?

Career centers and job fairs Friends and family Recruiting and company websites

Amani dreams of working at her favorite record label, so she decides to check the company's website for job openings. Which section of the site is most likely to list vacancies?

Careers

If a question calls for a short, direct answer such as "yes" or "no," what type of question is it?

Closed-ended

Which term best describes the ideal answer to an interview question?

Concise

Amiri has recently experienced a decline in motivation, and his work and personal relationships have suffered as a result. Which type of interview is most likely to provide support and empathy to Amiri during this difficult time?

Counseling

What is one of the worst offenses you can commit during an interview?

Criticizing your former boss or employer

Which of the following is the strongest indication that you are considered a good candidate for a position?

Being asked to attend an interview

Which subjects should a job candidate wait to discuss until after he or she has a job offer?

Benefits Vacation time Salary

A gym has a job opening for a personal trainer. The job requires that the trainer be in good physical condition and be able to lift over 100 pounds. Which of the following questions would be legal for an interviewer to ask?

"Are you able to lift over 100 pounds?" "Do you have any past experience as a personal trainer?"

Which of the following questions asked by an interview are examples of small talk?

"Can you believe this weather?" "Did you catch the game last night?"

Taylor quit his previous job due to his former manager's disrespectful and abusive behavior. During an interview for a new job, the interviewer asks him why he left his job. Which of the following are appropriate responses?

"I learned a lot there but was ready for a new challenge." "I wanted to pursue a position that offered a chance to learn new skills and grow as an individual."

Which of the following are examples of open-ended questions?

"What motivates you?" "Tell me about your first job."

Which of the following is an example of a hypothetical question?

"What would you do if an important client asked you to do something illegal?"

What is the ideal length for a response to an interview question?

Between 30 seconds and 2 minutes

Approximately 60 percent of hiring managers report making their decision about a job candidate within ______ of the start of the interview.

15 minutes

How much time typically elapses between when you first find a job opening and when you are offered the job?

3—6 months

As of 2015, what percentage of employers disclosed that they check social media sites to gain information about job candidates?

52 percent

What should your web conferencing profile contain?

A biography with your qualifications and career goals A professional-looking photograph

Which of the following are examples of a problem-solving interview?

A consultation with an interior designer to discuss ways to make your living space more functional A visit with a veterinarian to discuss possible treatments for a pet with joint pain

What is the ideal length for a success story during an interview?

A few minutes

Which phrase most accurately describes how most organizations view the decision to hire someone?

A huge investment

Which of the following is most important to consider when trying to determine whether a job opportunity is right for you?

A list of criteria that are important to you in a job

Which of the following is an example of a persuasive interview?

A phone call urging you to vote for a particular city council candidate

Which of the following is the most accurate description of an interview?

A structured conversation that focuses on questions and answers

Which of the following are appropriate attire for a web conferencing interview?

A suit A collared shirt and sweater

Which of the following is an example of a legitimate exception to equal employment opportunity rules?

A warehousing company that only hires candidates who can lift more than 20 pounds

What should you do every time you perform a mock web conference interview?

Act professionally Test your camera and microphone Learn to feel natural

Every year, Davis has a meeting with his boss to discuss his performance and set new goals for the coming year. What is this type of meeting called?

An appraisal interview

What are some negative consequences associated with spending too much time looking at notes during a web conference interview?

Appearing unprepared Failing to make eye contact with the interviewer

Which type of interview is used to evaluate an individual's performance and goals?

Appraisal

Clara has applied for a job in a different state and is scheduled for a web conference interview next week. What should she do before the interview?

Ask friends to do several mock online interviews with her

What are recommended methods for eliminating distractions during a web conference interview?

Ask roommates to be quiet. Close unnecessary computer files.

How can you determine the appropriate level of dress for a job interview?

Ask someone who works at the company or is familiar with the company culture. Look at photographs on the company's website.

Meredith is participating in a web conference interview. Where should she direct her eyes for the majority of the interview?

At the web cam

Edna is preparing for a web conferencing interview and is wearing a professional-looking suit. However, Edna feels hot and stuffy in her suit and is worried it will distract her during the interview. How should Edna fix the problem?

By opening a window or adjust the thermostat

Sadia is interviewing for an entry-level position at an accounting firm. The interviewer begins the session by asking Sadia to introduce herself. How can she determine the best response to this question?

By thinking about the judgments that the interviewer might make

Which statement is true about preparing for a job interview?

Candidates who are prepared are often more likely to receive a job offer than those who are not.

What is the reason many people fail to use appropriate gestures during web conferencing interviews?

Desks and armchairs hinder movement.

When is an organization most likely to use web conferencing during the hiring process?

During initial job interviews

When do hiring managers typically make a decision regarding whether to hire a job candidate?

During the interview

Which of the following factors are employers prohibited from considering during the hiring process?

Ethnicity Age

True or false: If a job requires that a candidate fit a certain demographic profile, interviewers can ask about any attribute, even those that are not relevant to the job duties.

False

What are recommended guidelines for telling success stories during an interview?

Focus on your best selling points. Make sure the story responds directly to the question.

Who should you consult with first when starting your job search?

Friends and family

When a hiring manager asks about your skills and abilities, what is he or she most likely trying to learn?

How well your skills and abilities match the needs of the position How well your skills and abilities fit with the company culture

When discussing your past work in an interview setting, which pronoun should you use?

I

Which of the following are websites that allow you to conduct a detailed job search and apply online?

Indeed.com CareerBuilder.com

How do interviewers typically view job candidates who do not ask questions during the interview?

Inexperienced Uninterested

Which of the following questions should you ask yourself when determining which job openings to pursue?

Is it more important for me to make lots of money or to feel rewarded by my work? What type of schedule works best for me?

How does using web conferencing during the interview process benefit organizations?

It is less expensive than face-to-face interviews. It takes less time than in-person interviews..

What role does the Equal Employment Opportunity Commission (EEOC) play in the United States?

It monitors unfair discrimination in hiring and firing decisions.

What is the advantage of using the STAR method when telling a success story?

It provides concrete evidence of your skills and abilities.

Kyle is preparing for a web camera interview. To avoid distractions and stay calm, he has closed his web browser, moved to a quiet room in his apartment, asked his roommates to turn off the television, and brought his cat into the room. What should he do differently?

Keep pets outside of the room.

Tomás is interviewing for an open sales manager position. The hiring manager asks him about his past work experience, willingness to relocate, marital status, and future goals. Which subject is the hiring manager prohibited from considering in her hiring decision?

Marital status

Ed is concerned about the health of his local wetlands, and he spends his weekends encouraging his neighbors to donate their time or money to environmental preservation projects. Which type of interview does this represent?

Persuasive

Which of the following background items would be most likely to cause an interviewer to form a negative opinion of you during a web conferencing interview?

Piles of laundry

Leslie is having trouble allocating the resources she has available at work and is concerned that her team is going to miss an important deadline. She decides to schedule a meeting with her boss to help her better understand the situation and generate ideas for improving the team's chances of success. Which type of interview does this represent?

Problem-solving

Tasha has just finished interviewing for a position at an exciting tech startup. She knows that she is just one of several well-qualified candidates. What should she do to set herself apart?

Send a thank-you note to the interviewer.

Marcus is struggling with his new smartwatch and is concerned it may be defective. Which type of interview would be most likely to help him understand how to use his new device?

Service-oriented

Sandra is interviewing for a supervisor position at her work, and the interviewer asks how she would deal with a difficult customer. Sandra decides to offer a brief story exemplifying her ability to maintain a positive, helpful attitude when dealing with an upset client. What is the most likely result of this decision?

She will create a positive connection with the interviewer.

What are the four components of the STAR method?

Situation-Tasks-Actions-Results

Daniel is participating in a web conference interview and wants to make a good impression without speaking too much. What are some nonverbal techniques he should use to form a connection with the interviewer?

Smiling Using hand gestures

Which abilities and attributes should you emphasize on your résumé and cover letter?

Those that match the ones requested on the job announcement

What is the purpose of federal guidelines regarding what employers can and cannot ask during an employment interview?

To ensure employers ask only for information relevant to the position

What is the best way to provide evidence of your abilities and give the interviewer a glimpse of your true self?

Tell stories of your successes.

Which federal agency sets guidelines that determine what an employer may and may not ask during an interview?

The Equal Employment Opportunity Commission

What should you focus on when deciding which job openings are right for you?

The characteristics of your ideal job

How does a job interview typically end?

The interviewer asks if the candidate has any questions.

Corbin recently completed an interview for his dream job as a designer for an apparel company. It has been a week since the interview, and Corbin has not hear anything from the interviewer, so he decides to follow up with a polite phone call. What is the most likely outcome of this decision?

The interviewer will view Corbin as persistent. The interviewer will understand that Corbin really wants the position.

During an interview, which subjects should the interviewee ask about?

The interviewer's experience with the company Opportunities to grow with the company

Which of the following is a detail that an interviewee should know about a company before attending the interview?

The location of company headquarters

What is the purpose of a hypothetical question?

To understand how you would react in a given situation

True or false: Interviewers consider small talk an important indicator of a job candidate's emotional intelligence.

True

What is the simplest, most effective way to determine what potential employers can learn about you based on your online activities?

Use Google or another search engine to search for your own name.

What is the ideal way to use notes during a web conference interview?

Use them sparingly and only as cues for important points or questions you want to ask.

Which question indicates that an interviewee has a long-term interest in a job?

What opportunities does this position offer to someone who is interested in growing with the company?

When is it particularly important to look at the web camera during a web conferencing interview?

When listening

When is it acceptable for an employer to consider a job candidate's age, sex, ethnicity, religion, or disability status?

When the characteristics are essential to the job duties

When should you avoid following up with an interviewer?

When you are instructed to wait until the interviewer contacts you

When are you most likely to be asked to complete an exit interview?

When you resign from an organization to take a job elsewhere

Carlos is interviewing for an account manager position at a marketing firm, and the interviewer asks him about his weaknesses. What is the interviewer trying to learn about Carlos?

Whether he is likely to improve over time

Which two of these factors are most important to consider when prioritizing job opportunities?

Which types of work will be fulfilling to you Which jobs will help you grow as a professional

When discussing your selling points in an interview, you should emphasize information that appears in which of the following locations?

Your cover letter Your résumé

What should be expressed in a thank-you note to an interviewer?

Your excitement about the position Appreciation for the time the interviewer spent with you How the experience benefited you

What is an interviewer usually trying to discern when he or she says, "Tell me something about yourself."

Your priorities Your life and career direction Your work value

What is the first thing most recruiters will see when conducting a web conferencing interview?

Your profile

Which factors will influence an interviewers' opinion of you during a web conference interview?

Your responses The neatness of your room or office Your attire

Andre does not want his potential employer to see his spring break photos and think he is too immature to hire, but he also does not want to delete the photos or restrict his friends or family from visiting his social media pages. His best course of action is to ______.

change his name on social media

An employer is most likely to invest in hiring you when you ______.

demonstrate that you meet their needs

Sarah is leaving her job for a position at a different company. Before she leaves, her managers ask her to describe her experiences with the organization, including her thoughts on her role, her supervisors, and the organization itself. Sarah is participating in a(n) _______ interview.

exit

Recruiting, hiring, and training a new employee is usually ______ for firms.

expensive

True or false: The federal government requires employers to choose from a pre-approved list of interview questions.

false

Engaging in a thorough search for the best potential positions in the early stages of your job hunt will help you ______.

increase the likelihood of finding a job matching your long-term interests save significant amounts of time

An orderly discussion between two or more participants that focuses on questions and answers is called a(n) ______.

interview

Which type of question invites the broadest range of answers and allows you to formulate a reply that reflects positively on you?

open-ended

If an interviewer asks you a closed-ended question, you should answer ______.

using short, direct, and specific language