Meuser - ORGANIZATIONAL BEHAVIOR FINAL

What brought the issue of sexual harassment to international awareness in 2017?

#MeToo Movement

The Age Discrimination in Employment Act prohibits employment discrimination against individuals age BLANK and over

40

Which of the following statements regarding conflict in the workplace is accurate? A bureaucratic organizational structure can lead to conflict between high and low power people. To avoid conflict in communication, focus on the person, not behavior or its effects. Conflict can be dysfunctional in an organization even if it is moderate. Consideration of a broader range of ideas is a negative outcome of conflict in the organization.

A bureaucratic organizational structure can lead to conflict between high and low power people

A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT: Ability to verbally communicate Ability to dress the part Ability to work in a team structure Ability to analyze data

Ability to dress

Learners who participate BLANK, by demonstrating, practicing or through a group discussion, typically have a higher retention rate

Actively

Major organizational changes can cause employees to experience higher levels of stress at work. Which of the following is considered a type of organizational change? Changes in executive leadership Changes in policies and protocols Changes in workforces due to a merger or acquisition All of the above

All of the above

Which of the following would be considered a sound piece of advice to help build your self-confidence? Set challenging, not impossible goals Ignore negative advice, especially when it comes from a negative person Take a self-inventory All of the above

All of the above

Examples of negative emotions

Anger, fear, sadness

Which of the following statements is true? There is an exceptionally strong correlation between attitudes and behavior such that attitudes will almost perfectly predict behavior Intention to behave and actual behavior are almost always the same Attitude provides clues to behavior, but situational factors also impact behavior Attitude is weakly related to intention to behave and actual behavior

Attitude provides clues to behavior, but situational factors also impact behavior

For human beings, it is typically BLANK to communicate with others who are similar to us

Attractive

According to the leadership decision tree, a leader who makes a decision alone using available information has a

Autocratic decision-making style

Tom Peters, management expert, suggests individuals think of themselves like a brand to be managed. Such branch management might include all of the following actions EXCEPT: appreciate new technology. avoid uncertainty. master something. network.

Avoid uncertainty

If you say to yourself, "As soon as I finish reading this chapter in my textbook, I am going to play Guitar Hero for an hour," this specific goal has motivated you

Because it has energized you to keep going until you have accomplished the goal

A stesso that causes stress but also provide opportunities for growth

Challenge stressor

Which of the following leadership styles best serves a successful group as it has evolved to the performing stage? Coach Director Coordinator Delegator

Coach

The mismatch between emotions, attitudes, beliefs and behavior is

Cognitive Dissonance

Maria is part of the organizational behavior project group. Her group members chose her as the leader of the group because she is always on task, on time for meetings, sets achievable goals and is willing to assist anyone who needs help. Maria is

Conscientious

Is being organized, systematic, punctual, achievement-oriented and dependable

Conscientiousness

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Create the work environment that meets those needs

The task role of BLANK includes "devil's advocate" behavior

Critic

Escalation of commitment occurs because

Decision makers do not want to admit they were wrong

Mark works as the frozen food manager in a major grocery store chain. When his stock of two-pound bags of frozen shrimp gets down to two cases, he e-mails his warehouse to send ten cases to restock. The "automated" ordering of ten cases when supply gets to two cases in the store is called a(n)

Decision rule

Is a diagram where answers to yes or no questions lead decision makers to address additional questions until they reach the end

Decision tree

Person-organization fit is the

Degree to which a person's values, personality, goals and other characteristics match those of the organization

Person-organization fit is the

Degree to which a person's values, personality, goals and other characteristics math those of the organization's

Which of the following statements is true regarding workaholics? Workaholics enjoy their work more than other employees. Someone is a workaholic if they work very long hours. Despite working long hours, workaholics may feel guilty or like they haven't worked enough. Workaholics are similar to Type B people.

Despite working long hours, workaholics may feel guilty or like they haven't worked enough

The ability to influence those in positions lower than yours is

Downward influence

In democratic decision making

Employees participate in the making of the decision

Employees who feel motivated and have discretion to make decisions about the content and context of their jobs are

Empowered

An American citizen working in an American company located in Japan would be called a

Expatriate

People with high BLANK are often effective sales representatives

Extraversion

All stress on the job is bad

False

Benevolence expect to receive substantial compensation for relatively little input

False

Close-ended survey questions can be very time consuming to summarize and very hard to interpret

False

Conflict in an organization is always bad

False

Effective politics is about winning at all costs

False

Men leaders are more likely to be task-oriented, while women leaders are more likely to be relationally-oriented

False

The Myers-Briggs Type Indicator is a very effective employee selection tool

False

The avoidance conflict handling style is characterized by high levels of cooperativeness and assertiveness

False

The more substitutes available for a rescue, the higher the power level of the person possessing that resource

False

The most difficult step of the rational decision-making process is to establish the decision criteria

False

The most effective goals are easy ones

False

The old adage "have a good cry" is great advice to deal with stress that has built up in an individual

False

The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver

False

The task roles in a group include consul, cooperator, and completer

False

To enhance their cultural intelligence, employees should become experts in one culture

False

Tuchman's Group Development Stage Model sequences group evolution in the following order: forming, norming, storming, performing

False

Young people exhibit higher citizenship behaviors than older people

False

Choosing a job that offers health care as part of its benefits package over a position that pays more but has no such health care might reflect the job seeker's concern about

Family security

Visual learned prefer to learn

From reading and seeing diagrams

Which of the following is a key trait associated with leadership? High likability High conscientiousness High agreeableness High authoritarianism

High conscientiousness

Individuals tend to favor the group to which they belong

In-group bias

BLANK perspective suggests behavior is a function of the person and the situation interacting with each other

Interactionist

Nancy and Mary are in the same sorority. Nancy is running for the university's student government treasurer position. Mary says, "I'll never vote for her, whether she is my sister or not." Mary is experiencing what kind of conflict

Interpersonal

Job Specialization

Is breaking down jobs into their simplest components and assigning them to employees so that each person will perform a few tasks in a repetitive manner

Which of the following statements is true about job design approaches? Job rotation takes place only with lower level jobs in an organization. Job enrichment may lead to employee frustration or dissatisfaction with pay. Job specialization is effective in rapidly changing work environments. Job enlargement implementation leads employees to feel less capable of performing job tasks.

Job enrichment may lead to employee frustration or dissatisfaction with pay

Which of the following statements regarding self-esteem and leadership is accurate? Leaders with high self-esteem support their subordinates more than leaders with lower self esteem. Research shows a strong relationship between weight and being viewed as a leader which may be accounted for by self-esteem. Those with high self-esteem have low self-confidence which may affect the image perceived by followers. Leaders with high self-esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self-esteem.

Leaders with high self-esteem support their subordinates more than leaders with lower self esteem

The act of influencing others toward a goal

Leadership

Cultures that are comfortable in unpredictable situations and have high tolerance for ambiguity are

Low Uncertainty Avoidance Cultures

Ned keep saying to his coach, "I am really concerned that I won't be able to remember the plays when you put me in. Maybe you should play someone else." Ned seems to be demonstrating

Low self-efficacy

One way to manage conflict would be to allow members of the group to vote and have the BLANK apply to the decision

Majority rule

In cultures high power distance

Managers are believed to be more powerful and deserving of respect

Which of the following statements about communication barriers is correct? Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems. Jargon spoken between people from different areas and backgrounds helps them forge a professional bond. Managers can use grapevine to send and receive messages. Women often jump right into a project while men ask a lot of questions before beginning

Managers can use grapevine to send and receive messages

Process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement

Mediation

Which of the following is an issue to keep in mind with regard to maintaining an ethical environment in an organization? Monitoring employee online activity is a good way of creating an ethical climate. Use of video cameras in the workplace will make employees feel the firm cares about ethics. High levels of employee monitoring increases citizenship behaviors. Monitoring employees may increase ethical compliance but may create a culture of mistrust.

Monitoring employees may increase ethical compliance but may create a culture of mistrust.

says computing power doubles every two years

Moore's Law

If psychological safety can be established for a team, the benefits will include

More information sharing and improving performance

Research suggests that employees suffering from disabilities are disadvantaged for all of the following reasons EXCEPT: Stereotyped as incapable of performing a job More likely to be locked into a dead end job More likely to be employed in jobs with high skill and qualification requirements they do not possesses More likely to quit their jobs

More likely to be employed in jobs with high skill and qualifications requirements they do not possess

an instrument that groups individuals by type, not trait, and is useful for team-building and training purposes

Myers-Briggs Type Indicator

Clarissa emphasizes frequent harmonious interpersonal relationships. Clarissa has a high

Need for affiliation

A person who is high in BLANK are anxious, aggressive, temperamental, and moody

Neuroticism

A person who is high in BLANK are anxious, irritable, aggressive, temperamental, and moody

Neuroticism

Overconfidence bias

Occurs when individuals overestimate their ability to predict future events

While Edward Jones offers employee perks, its leadership believes the key to its success is

Open floor plans, direct communications, and regular meetings

Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibits the personality trait of

Openness

Which of the following regarding intelligence is accurate? One's intelligence is the strongest predictor of leadership performance. People with high mental abilities are more likely to be viewed as leaders in their environment. Effective leaders tend to have high emotional intelligence, but mental intelligence has no effect on leadership effectiveness. EQ matters for entry into the high level managerial ranks, but once there, EQ is less effective since all others at that level also possess high EQ.

People with high mental abilities are more likely to be viewed as leaders in their environment

The process in which a rater or raters evaluate an employee's performance

Performance Appraisal

Which of the following is considered a root cause of conflict in the workplace? Organizational tenure Task independence Compatible goals Personality differences

Personality differences

Lakeisha and Dan just got let go because their position was eliminated after a merger. Dan is furious and can't sleep or eat. Lakeisha went to her community center to volunteer, feels fortunate she has an opportunity to help, and is sure something better will come along. Lakeisha has

Positive reappraisal

Hosted found that countries differ on the equality or hierarchy among people, which he referred to as

Power distance

Monique was hired as an entry level accountant. She found out that the firm decided to hire her after learning that her mother was also an accountant. Monique likely feels low BANK justice

Procedural

Organizational behavior draws heavily on personality and motivation studies from what other discipline?

Psychology

Which of the following statements regarding factors of change in the organization is accurate? Rapid developments in technology force a firm to change its technology to keep up. Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement. Though 50% of all small businesses fail, those that succeed often do not become large, complex organizations. Changes in market conditions or the economy may cause companies to be resistant to change.

Rapid developments in technology force a firm to change its technology to keep up

A communication receiver who is preparing his comment or answer and not really listening to the sender

Rehearsing

A well-known Fortune 500 CEO dresses up in a different outlandish costume each year for his presentation during the annual stockholder meeting. The presentation is broadcasted to all divisions and offices of the firm and employees enthusiastically view the proceedings. This scenario is an example of what visual element of culture?

Rituals

Conrad knows that he is flexible, enjoys challenging goals, and is very concerned about the security of his job. Conrad understands which of the following building blocks of the emotional intelligence concept?

Self-awareness

The professor announced the first day of class: "Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit." Yesterday the first paper was due in the professor's class. He just checked his email and a student inquired whether the paper could be turned in for partial credit today. This is an example of

Self-fulfilling prophecy

Which of the following is a factor most likely to impact a group's cohesion? Size Height Industry Past experience

Size

Purpose is to align company and employee interests my making employees owners

Stock options

BLANK stage, group members can be defensive, competitive, or jealous

Storming

According to Gersick's punctuated equilibrium model, groups repeatedly cycle through which two stages?

Storming and performing

Is the body's reaction to a change that requires a physical, mental or emotional adjustment

Stress

Hindrance stressors

Stressors that detect from personal goals and prevent personal growth

The marketing department at Langston Industries meets once a week for a pizza luncheon after which the marketing manager holds his weekly "venting session" where department members can express their concerns about what is going right and wrong in the department and firm. The finance department, on the other hand, never meets. The finance manager simply sends emails to his subordinates each Monday with a list of the items to be accomplished each week and tries to get around to seeing each individual sometime during the week for any questions the employee might have. Langston appears to have _________ in its organization.

Subcultures

When a hair stylist smiles even though the young child whose hair she is cutting is crying and squirming, the hair stylist is exhibiting

Surface acting

Organizational behavior

Systematic approach to understanding human behavior

Competition is an effective conflict handling style if the alternatives proposed are unethical

TRUE

Stress

The body's response to an environmental demand

One advantage of group decision making over individual decision is

The decision is more creative

Autonomy

The degree to which a person has the freedom to decide how to perform his tasks

Autonomy refers to

The degree to which a person has the freedom to decide how to perform his tasks

Organizational commitment

The emotional attachment people have toward the company they work for

Research and hands-on experience have demonstrated that teams are most successful when they determine shared values and goals, develop a communication strategy, and establish how decisions will be made and by whom

The team contract

McGregor proposed two basic assumptions from managers about employee behavior. Assumes employees are lazy and avoid work

Theory X

McGregor proposed two basic assumptions from managers about employee behavior. believes employees enjoy work and will try to achieve organizational goals

Theory Y

Strategic decisions

Those setting the course of the organization

Leaders lead employees by aligning employee goals with the leader's goals

Transformational

A founder's values could be one explanation for the difficulty encountered when trying to change a culture

True

A more diverse work team produces higher quality decisions because more alternatives are considered

True

Forbes magazine survey indicates that the most stressful job in 2017 was that of enlisted military personnel

True

If a firm is operating in a stable environment, the centralized organizational structure may lead to the most efficient operations

True

Immersion is to conscious thought as incubation is to unconscious thought

True

In negotiations, Japanese negotiators tend to draw info from what is said as well as what is not said

True

Initiating structure involves structuring the roles of subordinates, providing them instructions, and behaving in ways to increase the group's performance

True

It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss

True

Jaqueline is a college freshman. She loves to sleep late on weekends and assumes that college students in general prefer to sleep late. Jaqueline is making a false consensus error

True

Laissez-Faire leaders create high levels of ambiguity about job expectations for their employees and thus lower employee satisfaction

True

Managing conflict and engaging in effective negotiations are key factors for a successful organization

True

Moore's law suggests that computing power doubles every two years

True

Motivation is culturally based

True

One basic question to ask to ascertain the ethics of a decision is "How would I feel if this decision was broadcast on the news?"

True

Servant leaders put their employees first

True

To sacrifice is to accept the first alternative that meets minimum criteria

True

Which of the following regarding global leader characteristics is correct? In Western and Latin cultures, leaders who speak in a monotonous voice convey the ability to control emotions. Universally, people feel that honesty, trustworthiness and fairness are related to leadership effectiveness. Transactional leaders are found to be the most influential leaders around the world. There is no universal agreement on characteristics viewed as undesirable in leaders

Universally, people feel that honesty, trustworthiness and fairness are related to leadership effectiveness

Which of the following is NOT a tip for leaving your job gracefully? The world is a small place; don't let tales of your unprofessional behavior travel. Don't badmouth your employer; why make others feel bad? When you decide to leave, leave. Don't hang around doing work you will not be doing a very good job on. Return all office supplies, keys, and anything else that belongs to the company.

When you decide to leave, leave. Don't hang around doing work you will not be doing a very good job on

Datum refers to

a single observation

Maslow's social needs could be satisfied by

attending a department picnic after work.

Looks at how people can understand each other more completely by becoming more aware of their own and others' emotions

emotional intelligence

Empathy is to agreeableness as sociability is to

extraversion

Collectivist societies tend to

have employees who evaluate their group members higher than their counterparts in individualistic societies do

Hank is part of a team doing engineering design on a new hybrid automobile. Hank's team has completed designing the vehicle. His team is now ready to hand off to another team who will be dealing with _____________ tasks.

production

Auditory learners have a preference for learning by

recording lectures to refer back to them later

Realistic job previews help prevent breaches of the psychological contract

true

Research suggests that when we do self-evaluations, our scores are consistently higher than the scores given us by our peers and superiors. This is an example of self-enhancement bias

True

Research suggests that women may be speaking less in high-stakes communication situations like meetings

True

Social roles in a group or team include cooperator, communicator, and calibrator

True

Succession planning is the identification of future members of a top management team

True

The demand-control model proposes that employees with high levels of autonomy and control over their jobs will be less stressed

True

The industry influence over culture suggests that it may not be possible to duplicate the culture of a firm in another industry

True

The most powerful influence on job performance is general mental ability

True

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

True

Companies high in uncertainty avoidance prefer predictable situations and have low tolerance for ambiguity

True

Conflict can be dysfunctional if it involves personal attacks

True

Crowdsourcing refers to outsourcing a problem to a large group

True

Ethnic minorities experience a wage gap and a glass ceiling even more severe than that faced by women

True

Flow is the state of consciousness where individuals are totally absorbed in an activity

True

One suggestion for building a culture that respects diversity is holding managers accountable for diversity-related goals

True

One way to deal with perceived inequity is to decrease your own inputs

True

Organizational behavior matters because it analyzes what you care about, what employers care about, and what organizations care about

True

Power is the ability to get things done the way you want them to be done

True

Process loss is any aspect of group interaction that inhibits group functioning

True

Realistic job previews help prevent breaches of the psychological contract

True

Research on effective teams indicates that they are characterized by low but increasing levels of process conflict

True

Research shows that individuals who lived near stairwells in dorms were the most well liked people in those dorms because they were seen most often by everyone who was coming and going. This is an example of the personal appeal influence tactic

True

The rational decision-making process is best used when the decision is important and you are trying to maximize outcomes

True

The three factors that evaluate the level of creativity in the decision-making process are fluency, flexibility, originality

True

There is a high degree of overlap between job satisfaction and organizational commitment

True

Using the extinction approach to get a coworker to quit using inappropriate jokes during his conversations means you ignore the jokes instead of laughing at them

True

Virtual teams represent special management challenges because of issues related to trust and communication

True

When team members are found to be poor performers due to a lack of ability, the team is likely to try and train the individual

True

Written and verbal communication tends to seek, give, or exchange info

True

You are a Walt Disney Company management trainee. The first three months of your job you will be working in the restaurant and hospitality area. The next three months you will be in the merchandising area, followed by three months in lodging and finally, three months in park operations. The Walt Disney management trainee program is designed using the job rotation philosophy.

True

refers to an employee leaving an organization

Turnover

Paolo is a manager of a department in a small, family-run retail department store. He and his subordinates clash over scheduling and other procedural aspects of the job almost daily. While having the title of manager, Paolo makes few decisions for the department, instead implementing those relayed by his manager. The sales associate position as well as his managerial position do not have specific duties tied to them; instead everyone is supposed to do "whatever it takes." According to Fiedler's Contingency theory, the situation would best be described as

Unfavorable

Making sure that organizational members are ready for and receptive to change is what step of the lewin model?

Unfreeze

The first stage of Lewin's process of change is BLANK; which ensures that employees are ready for change

Unfreezing

Which of these is NOT a characteristic of a matrix organization? Unity of Command Coordination between managers Improved response time for customer demands Improved communication within the organization

Unity of Command

Nicholas is making sure that his subordinates view rewards offered by the firm as desirable. Nicholas is attempting to influence the BLANK element of expectancy theory

Valence

because of information overload, some organizations, like intel, have introduced "no email fridays" as a way to address the issue

False

Tall structures have wider span of control than flat structures

False

Which of the following statements is accurate regarding job rotation? Rotation is the regular movement of employees through firm jobs. Rotation leads to increased turnover. Rotation is an opportunity for employees to use skills they already have. Rotation leads to slightly elevated blood pressure measured in employees using the process due to their movement between jobs.

Rotation is the regular movement of employees through firm jobs.

Which of the following is a hygiene factor in Herzberg's theory of motivation? Promotion opportunities Interesting work Salary Achievement

Salary

Martin is the financial director of the small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product. The barrier facing Martin in this scenario is

Selective perception

Marcus eagerly uses his company's tuition reimbursement program for an undergraduate degree. Marcus is fulfilling his BLANK need

Self-actualization

Gabrielle is a high BLANK. She can walk into a meeting and quickly identify the mood and the key interactions between attendees and adapt her behavior accordingly

Self-monitor

A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. She sends an e-mail to all her students prior to the actual start of the course that reads, "Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus." In this scenario, the professor has what role in the communication process?

Sender

Requests for sexual favors or unwelcome sexual advances is

Sexual harassment

Group

A collection of individuals who interact with each other such that one person's actions have an impact on the others

Which of the following statements is MOST likely to come from a person in an individualistic culture? "I must decide which of the two jobs I am going to accept" "My brother caused the accident, we will cover the costs" "My parents and I live with my grandparents and an aunt and uncle" "My mother and father must approve of my girlfriend before I can ask her to marry me"

"I must decide which of the two jobs I am going to accept"

Selecting a new computer based on low price without analyzing what software, warranties, and peripherals come with it is an example of

Anchoring and adjustment bias

Research suggests Indian employees are more satisfied when they are empowered in the workplace than their counterparts in the United States or Poland

False

"People are generally dishonest" is an example of

Cultural assumption

Most of management research addresses causation

False

The value of the resource is its

Importance

Amount of conflict is related to high performance

Moderate

Bank tellers are at a higher risk of workplace violence than many other occupations

True

Behavior is influenced by attitudes and situations

True

Leaving employees free to choose job performance methods is an important element of scientific management techniques

False

Low power distance societies view an unequal distribution of power as relatively acceptable

False

Nurturing (feminine) cultures are more likely to be characterized by a separation of gender roles than aggressive (masculine) cultures

False

Passive resistance refers to sabotaging the change effort and being outspoken about the negative effects of change

False

Personality is the main reason why individuals turnover in a firm

False

Research indicates that older employees exhibit higher absenteeism than their younger counterparts

False

Salary is a motivator in Herzberg's two-factor theory.

False

Successful organizations tend to limit the amount of information shared by maintaining a centralized structure

False

Ensures that there is two-way communication during the appraisal process and the employee's story is heard

Fair Hearing

A strong culture always outperforms a weak culture because of the consistency of expectations

False

Americans enjoy much greater leisure time than their European counterparts

False

Countries high in power distance respond positively to appraisal systems where lower level employees give feedback to their managers

False

Emile is seated in a lecture where the instructor is discussing personality. She is most likely in a sociology class.

False

Emile is seated in a lecture where the instructor is discussing personality. She is most likely to in a sociology class

False

Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study?

A case study

In 2003, six people died from Hepatitis A and 660 were sickened after eating at Chi Chi's, a popular Mexican restaurant in suburban Pittsburgh, Pennsylvania. In the days following the first death, the CEO of the Chi Chi's chain made a decision to have all restaurant workers and the restaurant itself tested to determine what established the dangerous conditions. Eventually the hepatitis outbreak was traced to the green onions in the firm's salsa. The decision to order such testing in the crisis situation is an example of

A nonprogrammer decision

External communication about a client's product or service created for a specific receiver is

A press release

Being affable, tolerant, sensitive, trusting, kind and warm

Agreeableness

An external communication that combines the look of an article with the focused message of an ad is

An advertorial

Organic Structures

Are flexible and decentralized structures with low levels of formalization where communication line are more fluid

One way that Disney creates and keeps happy employees today is

Asking new employees what types of rewards would they appreciate

Expectancy theory's instrumentality dimension refers to the degree to which one believes that effort leads to performance

False

Which of the following is a tip discussed in the textbook to make disciplining an employee more effective? Discipline when you have time. Be consistent in your treatment of employees. Punishment is always the most effective way to modify behavior. Document behavior only if it is very severe.Be consistent in your treatment of employees.

Be consistent in your treatment of employees.

Extraverts are happier in their work situations and perform much more effectively than introverts

False

Eduardo is the new manager of Great Corporation. He is sitting at his desk and writing down a list of steps that he can follow to create and maintain a cohesive work group. Which of the following would appear on that list? Celebrate differences so each individual's contribution is noticed. Give praise sparingly; if it is given too often, it loses its luster. Focus on supporting the "best and brightest" in the group. Set goals for group members to reduce competition or feelings of jealousy.

Celebrate differences so each individual's contribution is noticed

Though no conflict handling style is perfect, which style seems to be the most effective in many different situations? Compromise Competition Collaboration Accommodation

Collaboration

Which of the following is NOT a way that managers and coworkers can positively affect employees? Mentorship Assist with various tasks Friendship and emotional support Comments about job performance that are critical and demeaning

Comments about job performance that are critical and demeaning

A seemingly logical argument can be flawed because of logical fallacies, which are

Common errors that undermine the logic of an argument

Which of the following statements regarding performance incentives is true? Employees tend to hold onto stock options rather than sell them. Merit pay is always a successful program because employees recognize they will be rewarded only if performance increases. Profit sharing is very effective in tying individual pay to employee effort. Companies are increasingly choosing to implement team- or group-based pay-for-performance programs over individual-based pay-for-performance programs.

Companies are increasingly choosing to implement team- or group-based pay-for-performance programs over individual-based pay-for-performance programs.

Ned and Michael are managers of two different departments at Beckett Corporation. The two have not gotten along well over the years. Yesterday the two attended a budget meeting for the new fiscal year. Both wanted more funding for their departments. When the finance vice president suggested an increase for Ned's department, Michael became quite agitated and made a number of accusations about the nature of the numbers that Ned had used to support his position. After the meeting, Michael cornered the finance vice president in his office and continued his spiel on why his department deserved the extra funding but Ned's did not. What style of conflict handling does Michael exhibit?

Competition

Which of the following is a middle-ground conflict handling style characterized by an individual's desire to get his or her way but respect other's goals? Competition Avoidance Accommodation Compromise

Compromise

The team role typology suggests that BLANK and BLANK are boundary spanning roles

Consul, coordinator

Role in a team creates deadlines for the team, schedules production, and sequences

Contractor

In an experimental design, the group that receives no experimental manipulation

Control Group

While negative reinforcement can increase the desired behavior, is also runs the risk of

Creating unexpected outcomes that affect the desired behavior

Which of the following is NOT one of the job components that research indicates increase the motivation of a job? Autonomy Feedback Task Significance Creativity

Creativity

Group decisions regularly outperform the decision of the group's best member

False

Symbols that offer clues to the emotional side of words used in email messages

Emoticons

Which of the following statements regarding research on emotional contagion is true? Positive emotions can be contagious, but negative emotions are not. All people are equally susceptible to emotional contagion. The spillover from positive emotions lasts longer than that from negative emotions. Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap?

Escalation of Commitment

Which of the following statements regarding the relationship between feedback and performance is true? The mere presence of feedback is sufficient to motivate employees to better performance. Regardless of whether feedback is positive or negative in nature, employees will feel motivated by it. Feedback is detrimental to performance in about one-third of the cases. The manner in which feedback is delivered has no bearing on its motivation effects

Feedback is detrimental to performance in about 1/3 of the cases

make sure your resume is neat in appearance and error free. When interviewing, dress appropriately and greet the interviewer with a firm handshake

First Impressions

Which of the following best describes the elements of Hackman and Oldham's job characteristics? Three psychological states lead to five core job characteristics which lead to five outcomes. Five core job characteristics lead to five outcomes which produce three psychological states. Five core job characteristics lead to three psychological states which lead to five outcomes. Three psychological states lead to five outcomes which are analyzed for five core job characteristics.

Five core job characteristics lead to three psychological states which lead to five outcomes.

Research shows that when managers are dealing with conflict they prefer which conflict handling style?

Forcing

Tomas was excited because Sandi's bakery was offering buy one-get one free on their tasty eclairs so he bought a dozen. Last week, the eclairs were 50% off and he didn't buy any. Thomas experienced

Framing bias

To improve overall performance management, in addition to performance appraisals, a company should use

Frequent one-on-one meetings

Is a company-wide program where employees are rewarded for performance gains compared to past performance

Gainsharing

As the meeting begins, some managers allow time to review the material being covered in the meeting, allowing everyone to

Get on the same page

An interactive computer-based system that combines communication and decision technologies to help groups make better decisions is a

Group Decision Support System

Which of the following is a true statement about leader-member exchange LMX theory? High LMX relationships involve an active dislike between the leader and member. In high LMX relationships, the leader has a trust-based relationship with the member. In low LMX relationships, both leader and member go above and beyond their job descriptions to assist the other party in succeeding. In high LMX relationships, the leader does his job and the member does his.

High LMX relationships, the leader has a trust-based relationship with the members

Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee's call also The fact that Bill seldom complains about the referees suggests he has

High distinctiveness

A society that views an unequal distribution of power as relatively acceptable

High power distance

Which of the following is likely to produce LOW levels of citizenship behaviors? Maria is an agreeable, conscientious employee of a large conglomerate Randall's boss is extremely family-oriented and recently allowed him to leave work early to attend his son's after-school soccer game Horatio is a young engineer with negative affectivity Jennifer is a devoted employee who is happy at her work

Horatio is a young engineer with negative affectivity

Example of a question requiring an operational decision in response is

How often do I go back to the stockroom to get additional products for display?

Shamrock Organization

Is comprised of one-third regular employees, one-third temporary employees, and one-third offshore employees

Which of the following questions would require a tactical decision in response? Should we takeover our competitor? How should we market the new product line? What should I say to the customers about our return policy? How will I balance my master's degree workload with my work assignments?

How should we market the new product line?

Which of the following statements regarding individual differences and ethics is true? People with an economic value orientation tend to make more ethical choices Employees with internal locus of control make more unethical choices We tend to underestimate how ethical we are How we make attributions in a given situation will determine how we respond to others' actions

How we make attributions in a given situation will determine how we respond to others' actions

Which of the following statements regarding individual differences and ethics is true? People with an economic value orientation tend to make more ethical choices. Employees with internal locus of control make more unethical choices. We tend to underestimate how ethical we are. How we make attributions in a given situation will determine how we respond to others' actions.

How we make attributions in a given situation will determine how we respond to others' actions.

The simple premise of Maslow's hierarchy of needs theory is

Human beings have needs that are hierarchically ranked

Herzberg's two-factor theory of motivation suggests that factors are part of the context in which the job is performed

Hygiene factors

Arielle is part of a team charged with developing a new name for a product

Idea generation

The most successful way to apply the trait approach is to

Identify the conditions under which different traits are needed

The BATNA is

Important to assisting you in deciding whether to accept an offer or not

Which of the following statements regarding work attitude and performance is accurate? Those with the most positive work attitudes are always strong performers. In engineering, there tends to be a stronger link between work attitude and performance than one finds in an assembly line job. The correlation between organizational commitment and performance is strong. Your skill level in performing a job does not matter much if your attitude toward work is positive.

In engineering, there tends to be a stronger link between work attitude and performance than one finds in an assembly line job.

Which of the following statements about nonverbal cues is accurate? If your posture mirrors that of the person to whom you are speaking, it shows you are not listening and generally, not paying attention to that speaker. Happiness is conveyed through facial expressions of an upturned mouth and widened eyes. In some countries, like the United States, direct eye contact conveys trustworthiness. In the United States, the firmer the handshake, the better.

In some countries, like the United States, direct eye contact conveys trustworthiness

Michelle is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their managers choices knowing that

Individuals high in need for achievement may find it difficult to delegate authority to subordinates

Information processing demands that exceed the supply or capacity of time available for such processing

Information overload

Firms that are flexible, adaptable and experiment with new ideas are

Innovative firms

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy?

Integrative approach

Martin finds out that his manager has been cheating employees out of pay bonuses. Martin's manager seems to lack

Integrity

Which of the following traits is a tool that transformational leaders use to influence employees and create commitment to the company goals? Autocratic leader behaviors Management by exception Intellectual stimulation inspirational charisma

Intellectual stimulation

Susan is a paramedic for the county ambulance service. Yesterday there was a terrible accident on the interstate when a bus carrying senior citizens to an Atlantic City casino was struck by a small dump truck as the truck tried to change lanes. Fifteen of the bus riders were killed and 25 injured. As Susan arrived on the scene to perform triage on the accident victims, she quickly made decisions as to which victims needed immediate care and who could wait. Susan was using what decision-making model in making these stressful decisions?

Intuitive decision-making model

Which of the following statements regarding to the first phase of the negotiation process, investigation, is accurate? Investigation is the phase of the negotiation process that is often ignored. Focus on the party with whom you are negotiating first and then analyze yourself. The investigation phase of negotiation is designed to deliver information. The investigation phase necessitates a clear understanding of both parties' goals.

Investigation is the phrase of the negotiation process that is often ignored

Olaf works on an assembly line in an Oslo factory. Last month the assembly line processes were overhauled. Olaf is still responsible for soldering electrical contacts on an appliance component, but now he is also expected to review each component for quality defects after he solders. If he notes any defects, he can place the component in the scrap bin. If he scraps five such pieces in succession, he is permitted to press an emergency button above his station, which stops the assembly line completely. This job re-design is a reflection of the __________________ philosophy.

Job enrichment

If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important? Organizational commitment Job satisfaction Satisfaction with supervisors Cognitive ability

Job satisfaction

The local high school band needs to raise money to pay for a trip to New York City. It decides to sell sandwiches. Early Saturday morning, 20 volunteers report to the school cafeteria to make sandwiches. Stations are set up to make the 500 sandwiches ordered for that day. Station one has four individuals cutting sandwich buns, station two has four individuals placing the meats on the rolls, station three, etc. The individual who devised the sandwich-making production plan is operating under a

Job specialization approach

Which of the following is NOT a characteristic of a humble leader? Likes being noticed Has a shared leadership approach to teamwork Open to feedback Appreciates the strengths of others

Likes being noticed

A Type B personality displays which of the following characteristics? Impatience Deep levels of job involvement High level competitiveness Logical decision making

Logical decision making

Which of the following is a category of strategies that an individual can use to effectively manage their impression? Nonverbal Personality Social All of the above

Nonverbal

Which of the following statements regarding power distance and teams is correct? People in high power distance countries expect unequal power distribution in the social, political and economic areas. Countries with high power distance tend to use participative decision making. Countries high in power distance tend to use sports metaphors more often in training than family metaphors. Countries with high power distance define the roles of team members very clearly.

People in high power distance countries expect unequal power distribution in the social, political and economic areas

Which of the following role stressors has been shown to have the strongest effects on poor performance? Role ambiguity Role conflict Role overload All role stressors have equally detrimental effects on performance

Role ambiguity

Which of the following statements is true? External locus of control and introversion result in positive work attitudes. Low self-esteem results in more positive work attitudes. People who are critical of themselves experience less job satisfaction. People with positive affective dispositions are less committed to their work organizations.

People who are critical of themselves experience less job satisfaction.

Is the third phase of the negotiation process where you assemble the gathered info in a way that supports your position

Presentation

After Deena wrecked into another car, she told the police officer, "I couldn't help it, my dog jumped on my lap and I swerved." Deena's reasoning is a

Red Herring Argument

Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?

Refreeze

Is a motivation theory based on the work of Ivan Pavlov on behavioral conditioning and B.F. Skinner on operant conditioning

Reinforcement Theory

Natalia administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87, and 85 out of 100. She notes that the scores are fairly consistent. In other words, the test is

Reliable

Is vagueness as to what job responsibilities are in the job

Role ambiguity

The firm places its employees into five-person groups and gives them projects that are to be completed by each group with minimum direction from a project leader. Compensation in the firm is divided into two parts—that earned for your primary job, and that earned for work in your group. Once each year, training seminars are conducted for all company employees to learn the latest techniques in collaboration. This firm has a BLANK culture.

Team-oriented

Working from home or some other locale during a portion of the workweek

Telecommuting

The most likely individual to rate an employee is

The employee's supervisor

Job satisfaction

The feelings people have toward their jobs

Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT: how he or she is treated in the firm. the actual work the employee performs. the firm's competitiveness. the relationships formed with colleagues and managers.

The firms' competitiveness

Research on workplace stressors indicates

The fragmented fashion in which we work due to information overload impacts mental acuity and creativity

Which of the following statements regarding the impact of national culture on the culture of domestic firms is correct? The harmonious culture of Japan is likely to lead to the establishment of more team-oriented corporate cultures in Japanese firms. The hierarchical orientation in Brazilian culture is likely to produce Brazilian companies with flat corporate structures. The high power distance culture of Arab countries is likely to produce people-oriented cultures in Arab companies. National culture has little impact on domestic firms

The harmonious culture of Japan is likely to lead to the establishment of more team-oriented corporate cultures in Japanese firms.

Operational decisions

Those things that employees do each day to make the organization run

Employees with which of the following personality traits would experience high job satisfaction? Those with positive affective dispositions. Those with neurotic personalities. Those with low self-esteem. Those who are introverted.

Those with positive affective dispositions

Which of the following laws prohibit discrimination based on race, color, sex or national origin? Age Discrimination Act Americans with Disabilities Act Family and Medical Leave Act Title VII of the Civil Rights Act

Title VII of the Civil Rights Act`

A neat, professional appearance and a firm handshake are two important aspects of an interview because of the lasting impact first impressions make

True

A risk-averse individual is generally a poor fit for a high-tech firm in a dynamic environment

True

A task force is a temporary team charged with addressing a specific problem or issue until it is resolved

True

According to Affective Events theory, the six emotions of anger, fear, joy, love, sadness and surprise inspire actions that can benefit or harm others

True

When self-reported personality measures are used, studies have shown that the results are generally BLANK than when observer measures of personality are used

Weaker

Which of the following is an illegal interview question? What are your childcare arrangements? What was your grade point average at XYZ University? Tell me about a time when you experienced conflict in a past job What was your salary at your last place of employment?

What are your childcare arrangements?

The M in SMART goals stands for

measurable

Antonia, Alpha Company's marketing manager, will be listening to the advertising pitches from the final four firms today as he chooses the television ad campaign for his product for the fall season. Antonio is making a

tactical decision

Family security is a terminal value

true

In China, absence from work due to illness is considered relatively unacceptable

true