MG 302 - Exam 1

WHO? pioneer in industrial psychology *substantial contributions to human resource management

Lillian M. Gilbreth

AKA "quantitative perspective," emerged after WW2; applied math, statistics, and other quantitative techniques to managerial problems

Management Science

WHO? stressed importance of people rather than engineering techniques; and addressed ethics, power, and empowerment *facilitating > controlling

Mary Parker Follett

WHO? *bureaucracy impersonal, rational basis of management through clearly defined authority and responsibility, formal recordkeeping, and separation of management & ownership

Max Weber

assumes that workers: -dislike work and prefer to be directed -must be coerced to work -want to avoid responsibility and have little ambition -want security above everything

Theory X

assumes that workers: -do not inherently dislike work -will achieve objectives to which they are committed -accept and seek responsibility -have intellect that can be applied to organizational goals -are only using part of their intellectual potential

Theory Y

focuses on managing the *total* organization to deliver *quality* to customers *W. Edward Demings, "Father of the Quality Movement"; 4 significant elements: -employee involvement -focus on the customer -benchmarking -continuous improvement

Total Quality Management

A global mindset includes three types of capital: intellectual, psychological, and social capabilities. T or F

True

Cultural intelligence refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses. T or F

True

Differing laws and regulations make doing business a challenge for international firms. T or F

True

Ethical leaders focus on relationship building. T or F

True

Face-to-face discussion is the richest channel, in terms of channel richness. T or F

True

Feedback is the process of sharing information with workers and teams regarding the results of their work performance. T or F

True

Frank and Lillian Gilbreth believed that studies should record, measure, judge, and improve the work behavior being studied. T or F

True

In a high-performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success. T or F

True

Leaders inspire, engage, and motivate others to achieve goals. T or F

True

Management is the art of getting things done through people. T or F

True

Managers facilitate effective conversations by using open communication, actively listening to others, asking questions, and using feedback. T or F

True

Managers provide structure, order, and consistency. T or F

True

Managers who make decisions to not act are still making a decision which will have consequences. T or F

True

Managing an international business is different from managing a domestic business because of countries' differences. T or F

True

Most people trust nonverbal communication. T or F

True

Oral communication tends to be the most preferred form of communication for managers. T or F

True

Organizations must manage environmental uncertainty to be effective. T or F

True

Procedural justice involves the perceptions revolving around the process of how outcomes were distributed. T or F

True

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb. T or F

True

Teleological ethical theory states that the morality of an act or practice comes from its consequences. T or F

True

The World Trade Organization (WTO) is a global, intergovernmental establishment located in Geneva, Switzerland, that handles trade between nations. T or F

True

The ability of managers to adapt to known, forecasted, and unforeseen conditions is critical. T or F

True

The font size for main ideas should be between 22-24 point font. T or F

True

The management science approach uses quantitative data in management decision making. T or F

True

There are basic decisions that a firm contemplating foreign expansion must make, including which markets to enter. T or F

True

With clear definitions of authority and responsibility, division of labor is one of the characteristics of an ideal bureaucracy. T or F

True

You should always include appropriate citations and references when delivering a professional presentation. T or F

True

You should make sure your internet connection is stable before beginning a virtual presentation. T or F

True

Which of the following has a goal to guide the nations of the world toward free trade and open markets? a. WTO b. EU c. NAFTA d. GATT e. GLOBE

a. WTO

The concept that different treatment of people should not be based on arbitrary or unfair processes is known as which of the following? a. distributive justice b. moral justice c. procedural justice d. organizational justice e. compensatory justice

a. distributive justice

Which environment affects organizations indirectly? a. general environment b. task environment c. organizational environment d. all of these choices e. none of the choices

a. general environment

Change your _____ to gain the attention of your audience. a. inflection b. body language c. slides d. hand gestures

a. inflection

Despite flawed methodology or problems, the Hawthorne studies provided the impetus for _____. a. the humanistic perspective b. the bureaucratic organizations approach c. scientific management d. the classical perspective e. the contingency perspective

a. the humanistic perspective

focused on the total organization rather than individual worker

administrative principles approach

Which of the following was a key finding in the Hawthorne studies? a. Stronger lighting increased productivity b. Human relations increased productivity c. Higher temperatures reduced productivity d. More money resulted in increased productivity e. Productivity declined in all experiments

b. Human relations increased productivity

Which approach holds that moral decisions must be based on standards of equity, fairness, and impartiality? a. Practical b. Justice c. Individualism d. Moral-rights e. Utilitarian

b. Justice

Culture can be defined as _____. a. An object, act, or event that conveys meaning to others b. The pervasive and shared beliefs, norms, values, and symbols that guide everyday life c. A narrative based on true events that is repeated frequently and shared by organizational employees d. The ability to speak different languages e. None of these options

b. The pervasive and shared beliefs, norms, values, and symbols that guide every day life

Which represents individuals who add innovation to existing organizations? a. entrepreneur b. intrapreneur c. supervisors d. none of these options

b. intrapreneur

W. Edwards Deming was primarily focused on which of the following? a. leadership b. quality c. managing conflict d. division of labor e. employee control

b. quality

You should always include: a. animations b. slide numbering c. copyright d. date

b. slide numbering

applies social *science* in organizational context, drawing from economics, *psychology*, sociology; matrix organizations, self-managed teams, ideas about corporate culture

behavioral sciences approach

looks at organization as a whole; division of labor, hierarchy, rules and procedures

bureaucratic organizations approach

Types of listening include the following, EXCEPT: a. attentive listening b. passive listening c. assertive listening d. active listening

c. assertive listening

When something goes wrong during a presentation (such as missing a point or example), you should: a. ask the viewers if you can start over b. stop presenting c. keep presenting d. cry

c. keep presenting

Which of the following are NOT a type of culture? a. adaptability culture b. consistency culture c. predictive culture d. involvement culture e. achievement culture

c. predictive culture

successful resolution of organizational problems depends on a manager's identification of key variations in the situation

contingency view

collecting and managing large amounts of data about customers and making them available to employees, enabling better decision making and superior customer service

customer relationship management (CRM)

Listening includes the following, EXCEPT: a. Processing what one is hearing b. The process of hearing someone speak c. Demonstrating that one understands the speaker's intent d. Interrupting the speaker regularly to state one's opinion

d. Interrupting the speaker regularly to state one's opinion

Which is primarily focused on order and stability? a. Stakeholder model b. Systems view c. Leadership d. Management e. None of these options

d. Management

Which of the following is one of the four functions of management described by Henri Fayol? a. effectiveness b. raw materials c. human resources d. planning e. efficiency

d. Planning

Managers who weave environmental and social concerns that impact society into decisions operate under which of the following? a. Ethics b. Conservation c. Preservation d. Sustainability e. Human concerns

d. Sustainability

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. General environment b. Work environment c. Internal environment d. Task environment e. None of these options

d. Task environment

Which of the following experts suggests we should focus on having more conversations rather than solely focusing on work activities? a. Henri Fayol b. Peter Drucker c. Frederick Winslow Taylor d. Tom Peters

d. Tom Peters

There should always be a clear _____ of the presentation. a. beginning b. middle c. end d. all of the above

d. all of the above

The organizing function of management includes the following: a. strong time management skills b. establishing internal structures c. establishes internal processes d. all of these options e. none of these options

d. all of these options

Which of the following are not one of the four areas of preparing to deliver a professional presentation? a. researching b. organizing c. practicing d. coordinating

d. coordinating

The leading function of management involves which of the following? a. Inspire others to accomplish their work task b. Communicating goals c. Aligning people and resources d. Seeking commitments from followers e. All of these options f. None of these options

e. All of these options

Organizations create a high-performance culture by all of the following, EXCEPT: a. Creating a shared identity b. Establishing a clear mission c. Establishing an organization's strategic plan d. Having shared values for being adaptive e. Establishing a clear hierarchy of authority

e. Establishing a clear hierarchy of authority

Who identified five dimensions of national culture systems? a. Gina Kolata b. Jeffrey Sparshott c. Barbara Bilodeau d. Paul Beamish e. Geert Hofstede

e. Geert Hofstede

According to Frederick W. Taylor, the following are important to improve worker performance: a. proper equipment b. employee breaks c. proper training d. pay schemes e. all of these

e. all of these

According to Weber's ideas on bureaucracy, organizations should be based on _____. a. personal loyalty b. charismatic authority c. personal references d. family ties e. rational authority

e. rational authority

Which of the following is NOT an example of nonverbal communication? a. none of these options b. posture c. body language d. facial expression e. written memo

e. written memo

based on idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control; recognized & directly responded to social pressures for enlightened treatment of employees; *employee satisfaction = increased productivity

human relations movement

suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential; combines prescriptions for design of job tasks with theories of motivation

human resources perspective

most recent subfield of management science; information systems; intranets and extranets, software, managing projects/resoruces

information technology (IT)

field of management that specializes in physical production of goods and services using management science to solve manufacturing problems; *forecasting, inventory modeling, linear and nonlinear programming, scheduling, etc

operations management

consists of mathematical model building and other applications of quantitative techniques to managerial problems

operations research

managers should develop standards for methods for doing each job, select workers with appropriate abilities, train workers in the standard methods, support workers and eliminate interruptions, and provide wage incentives *ignores social context and workers' needs = increased conflict

scientific management

WHO? *hierarchy of needs problems usually stemmed from an inability to satisfy needs

Abraham Maslow

WHO? *contributed concept of informal organization - a part of all formal orgs, includes cliques and social groupings; organizations are NOT machines; informal relationships are powerful; contributed acceptance theory of authority - employees have free will and can choose whether to follow management orders

Chester I. Barnard

emerged during the 19th & 20th centuries; emphasized a rational, scientific approach to the study of management; 3 subfields: scientific management, bureaucratic organizations, and administrative principles

Classical Perspective

WHO? *formulated Theory X and Theory Y

Douglas McGregor

All stakeholders of an organization are its stockholders but not all stockholders are its stakeholders. T or F

False

Culture can be defined as the ability to speak different languages. T or F

False

Deontological ethical theory states that the morality of an act or practice comes from its consequences. T or F

False

Ethnocentrism refers to a natural tendency of people to regard their own culture as inferior to other cultures. T or F

False

Globalization refers to the trend toward a less integrated and more independent economic system globally where barriers to cross-border trade and investment are increasing. T or F

False

John Case, in his book called "Open-Book Management," suggests that management should only provide workers with the company's financial information in times of crisis. T or F

False

Managers are not responsible for managing and utilizing available data in decision-making. T or F

False

Presenters should be unfamiliar with the material of their presentation. T or F

False

Social responsibility is the idea that businesses have a responsibility to making money without regard to other constituents. T or F

False

The control function of management involves coordinating activities with governmental agencies. T or F

False

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization. T or F

False

When communicating using social media, it is okay to assume that your entire social network will interpret the message in the same way. T or F

False

A useful tool when planning a presentation is creating a pie chart. T or F

False - flow chart

WHO? pioneered time and motion study; *efficiency in brick laying

Frank B. Gilbreth

WHO? "Father of Scientific Management", emphasizing scientific changes in management to improve labor productivity; decisions should be made with precise work procedures developed after careful study of individual situations *unloading of iron to railroad cars

Frederick W. Taylor

*series* of experiments on worker productivity @ *Hawthorne* plant of Western Electric Company, Chicago; found that other factors besides lighting and money (human relations, positive treatment) increase productivity

Hawthorne studies

WHO? identified 14 principles of administration, including: *unity of command *division of work *unity of direction *scalar chain

Henri Fayol

WHO? associate of Taylor's; developed Gantt chart, a bar graph that measures planned and completed work along each stage of production by time elapsed

Henri Gantt

emphasizes importance of understanding *human* behaviors, needs, and attitudes in workplace, and social interactions & group processes; 3 subfields: human relations movement, human resources perspective, and behavioral sciences approach

Humanistic Perspective