MGB homework answers for Final Exam

Which of the following statements regarding the Asch studies is accurate?

A dissenting minority influenced the nature of response given by participants.

true or false: A formal leader is one who holds a position of authority and may utilize the power that comes from that position as well as personal power to influence others.

A formal leader is one who holds a position of authority and may utilize the power that comes from that position as well as personal power to influence others.

Which of the following statements regarding the process of mediation is accurate?

A mediator helps the parties to agree on a mutually acceptable resolution.

The ability to attract others, win their admiration, and hold them spellbound is

Charisma

Which of the following statements regarding the closure phase of negotiations is accurate?

Closure is the phase of the negotiation process where you either have come to an agreement or walk away from an unacceptable offer.

Which of the following statements about conflict is accurate?

Conflict can paralyze an organization.

According to surveys, the most frequently used influence tactic is

Conformity refers to people's tendency to behave consistently with social norms.

True or false: All effective leaders are extraverts.

False

Research indicates which of the following findings regarding negotiations is correct?

Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.

If leader-subordinate relations are poor, position power is high and task structure is high, the situation would be categorized as

Medium Favorable

Which of the following statements is true regarding the relationship between conflict and performance?

Medium conflict leads to high performance.

The only trait of the Big 5 personality traits that is related to leadership emergence or leader effectiveness is conscientiousness.

People-oriented behaviors include

The college organization president spoke to her members noting that the organization needed monetary donations to reach their goals. She cited numerous reasons why the money was needed and encouraged all members to call alumni members of the group for such donations. She suggested that the group members remind the alumni of the organization's importance and their ties to that group. John dislikes asking anyone for money and decided not to make the calls. John is responding to the president's influence tactics with

Resistance

Which of the following is an example of intrapersonal conflict?

Role conflict

Which of the following statements regarding the Milgram experiment on conformity to authority is correct?

The researcher/experimenter's role was very important in obtaining group compliance with the experiment procedures/guidelines.

True or false: In the Milgram studies, participants were willing to administer harmful levels of voltage to learners when those learners provided incorrect answers.

True

True or false: Leaders do not need to rely on the use of force to influence people.

True

In which scenario would directive leadership be most effective?

When employees have an external locus of control.

Conflict refers to

a process that involves people disagreeing.

Intrapersonal conflict refers to

a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

arbitration

The United Auto Workers (UAW) and Ford Motor Company were negotiating a new agreement to address the auto industry woes during a severe economic downturn. Ford offered to consider delaying layoffs if the UAW agreed to changes in contractual work rules related to the jobs bank. This negotiation suggests the use of what conflict handling style?

compromise

People's tendencies to behave consistently with social norms is

conformity

Maria is part of an organizational behavior project group. Her group members chose her as the leader of the group because she is always on task, on time for meetings, sets achievable goals and is willing to assist anyone who needs help. Maria is

conscientious

People-oriented behaviors are also called

consideration.

The influence tactic that works most effectively in organizations that value democratic decision making is

consultation.

The accommodation conflict handling style is

cooperative and unassertive.

The department managers for Zylog Corporation are meeting for a budget meeting. If the marketing manager gets the 6 percent increase he is requesting, the human resource manager will not get any increase in his department budget. This is an example of what kind of negotiation strategy?

distributive approach

When the parties in a negotiation focus on the solution as a pie that they are dividing between them, that's a(n)

distributive approach.

Expectancy theory suggests individuals are motivated when

effort leads to high performance.

Servant leadership has an explicit focus on

ethics.

Power that comes from knowledge and skill is

expert power

Nick's roommate is attending a networking event for his business fraternity this weekend. He says, "Nick, you are so good at going up to someone and starting a conversation. You always seem to know what to do and what to say. You never seem awkward, and you can talk to anyone about anything. I want to handle this networking event well—give me some tips." Nick seems to be very

extraverted.

Research findings of leader behaviors suggest

extremely high levels of leader task-oriented behaviors may lead to burnout in employees.

true or false: The Asch experiments showed that a dissenting minority does not have much power.

false

If leader-subordinate relations are good, position power is low and task structure is high, the situation would be categorized as

favorable

Mark has been the teachers' union representative for contract negotiations for the past five contracts. Today the school district presented a counterproposal in which they requested that teachers make a minimal contribution for their healthcare premiums. The expiring contract makes the school district entirely responsible for the premiums. Mark is outraged. He throws the proposal given him on the floor and yells at the school district representative as he exits the negotiation room, "This is a pure and simple insult to my members, and I will not sit at a table with anyone who treats them so poorly." Mark is committing what negotiation mistake?

getting overly emotional

If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.

high emotional intelligence.

The collaborative conflict handling style is

high in cooperativeness and high in competitiveness.

The BATNA is

important to assisting you in deciding whether to accept an offer or not.

Sal is an Account Executive and when he sells a new client, he promises delivery in two weeks even though the company standard is four weeks. Dina is the delivery manager and she is angry with Sal because he made the promise that she has to deliver. Sal and Dina have conflict over

incompatible goals.

Using different forms of making others feel good about themselves is the influence tactic of

ingratiation.

Task-oriented behaviors are also called

initiating structure

If both parties involved in a budget negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy?

integrative approach

Role ambiguity and role conflict are examples of

intrapersonal conflict.

Which of the following is the first phase of the negotiation process?

investigation

Servant leadership

is a leadership approach that defines the leader's role as serving the needs of others.

The competition conflict handling style

is highly assertive but low on cooperation.

Power that comes from one's organizational role or position is

legitimate power.

Which of these is NOT a characteristic of a humble leader?

likes being noticed

Conflict between two individuals such as coworkers is also known as

occurs between two departments.

Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style

participative

Power can easily corrupt an organization, one reason being

people conform because they fear retaliation.

The trait approach to leadership examines which of the following factors?

personality characteristics

Which of the following is considered a root cause of conflict in the workplace?

personality differences

Situational favorableness includes which of the following conditions?

position power

The ability to influence the behavior of others to get what you want is

power.

Authentic leadership

refers to effective leaders who stay true to themselves

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power

reward

An achievement-oriented leader

sets goals for employees and encourages them to reach their goals.

Which of the following is NOT a root cause of conflict in the workplace?

task satisfaction

The two broad categories of leader behaviors are

task-oriented and people-oriented structures.

A mediator should enter a negotiation when

the parties are unable to find a solution.

Negotiation refers to

the process whereby two or more parties work toward an agreement.

The earliest approach to the study of leadership was

the trait approach.

Research on transformational and transactional leadership shows

transformational leaders create higher levels of commitment to organizational change efforts.

An integrative approach to negotiations is when both parties

try to get what they want by expanding the pie.