MGMT 2100 - Chapter 1

Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as ________ skills.

hard

Click and drag on elements in order: Place the steps to the 3-step approach to problem solving in order.

1. Define the Problem 2. Identify the Causes 3. Make Recommendations

Select all that apply: Which of the following statements about cheating are true?

Cheating takes many forms, including plagiarism and sharing answers via text messaging. Over half of high schoolers report cheating on exams.

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

Deciding whether behaviors are good or bad, right or wrong, is a concern in the field of:

Ethics

True or false: OB and problem solving are at odds and do not go together when studying OB.

False

Select all that apply: Which of the following are the three levels that OB distinguishes among?

Group Individual Organizational

Studying the dynamics of conflicts among coworkers is a study of what level of OB?

Group/team

Select all that apply: Select aspects of OB to be considered in an organization if many employees begin quitting their jobs.

Group/team dynamics Organizational policies Individual level characteristics

What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values?

Individual

A person seeking to understand and manage people at work is likely to study ________ _________, which is an interdisciplinary field.

Organizational Behavior

The term ________ _________ describes an interdisciplinary field concerned with understanding and managing people at work.

Organizational Behavior

________ a problem means opting for a solution that is satisfactory but not the most ideal.

Resolving

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?

a new manager taking over the department

Corporate ________ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption

Select all that apply: Widespread corporate corruption has led to which two of the following?

destruction of lives bankrupting of companies

Eradicating or getting rid of the situation that is causing the problem is known as ________ problems.

dissolving

A concern for right versus wrong is referred to as:

ethics

Select all that apply: Select the levels that OB distinguishes among.

individual organizational group/team

To solve problems effectively, it is important to consider necessary ________ , such as people who will provide support.

resources

Skills dealing with human relationships and interactions are referred to as ________ skills.

soft

OB concepts can be applied to the problem- ________ process to overcome challenges and improve your performance.

solving

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

51%

Match the description (on the right) with the step (on the left) in the 3-Step Approach to problem solving.

Step 1: Identify the problem by reviewing desired outcomes Step 2: Consider possible causes of the problem using OB knowledge Step 3: Make practical recommendations

Problem- ________ efforts can be adversely affected if the problem is incorrectly identified.

solving

Select all that apply: Which of the following are important to consider when selecting alternative solutions?

who will be supporters who will be resisters necessary resources