MGMT 2103 Ch. 1

Subjective norm

Social factor representing the perceived social pressure for or against the behavior

Attitude towards behavior

The degree to which a person has a favorable or unfavorable evaluation of the behavior in question

Perceived behavioral control

The perceived ease or difficulty of performing the behavior, assumed to reflect past experience or anticipated obstacles

Abstract ideals that guide one's thinking and behavior across all situations are called:

Values

Personal Attitudes

Via intentions, targeted, specific

Job satisfaction and employee engagement are two ______ attitudes that savvy managers track.

Workplace

______ attitudes are an outcome of OB-related processes including leadership

Workplace

Perceived stress was found to negatively affect employee________

engagement

disposition

hire employees with an appropriate disposition

Role modeling desired behaviors is an effective way to impact the _______ of others and increase _____ norms about doing work

intentions; subjective

Behavioral outcomes of job satisfaction

job performance, organizational citizenship

There are 4 attitudes are 4 behavior components found to correlate to ____

job satisfaction

Select environmental characteristics that contribute to employee engagement levels

leadership, stressors, job characteristics

One of the simplest tools a manager can use to change behavior is referred to as the

lever of information

Met expectations

meet expectations of employees about what they will receive from jobs

equity

monitor employees perceptions of fairness

If an employee values achievement and an employer rewards people for accomplishing goals, that employee is more likely to experience:

organizational commitment

The extent to which an individual identifies with an organization and commit to its goals is called

organizational commitment

Perceived organizational support (POS)

reflects the extent to which employees believe their organization values their contributions and genuinely cares about their well-being

value attainment

structure the job and its rewards to match employee values

Need fulfillment

understand and meet employee needs

Select the characteristics of telecommuting

24% telecommute for part of a job, enhanced productivity and retention, work 6 hour weeks from home

A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:

A psychological contract

Organizations can promote desired behavior and have not CWB's by:

Defining desired behaviors, designing jobs that increase satisfactions, motivation desired behaviors

Personal Values

Global, Broad, Variously

Attitudinal outcome of job satisfaction

Motivation, Job involvement, withdrawal cognition, perceived stress

Factors that contribute to employee engagement

Organization reputation, career opportunities, recognition, communication, managing performance

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:

Organizational citizenship

Select the behavioral outcomes of job satisfaction

Organizational citizenship, job performance, turnover