MGMT 2125 - CH 12 Quiz

This management style is an unassertive yet cooperative style in which the individual's concern for self is low while the concern for others is high.

Accommodating

This is an unassertive, uncooperative conflict management style in which the individual's concern for both self and others is low.

Avoiding

Robert is working under a tight deadline and has been for the last several weeks. Robert is keeping a pace that includes late nights, work-filled weekends, and a significant amount of overnight work travel that takes him away from his family. If Robert continues at the pace he is working, what is the likely result?

Burnout

Scott is new to his department, and Peter has been assigned to train him. Scott is frustrated by all of the acronyms in the company and as a result he can't understand much of what Peter is trying to say. What is the root of the conflict?

Communication

Bob and Jeff both manage teams within their company. The teams work closely together but on different aspects of the same product's development. Bob and Jeff have attempted to have a joint monthly team meeting to discuss and share best practices; however, the meetings generally end in a shouting match. Why might Bob and Jeff's teams have difficulty working together?

Different goals and objectives

Violet is the Director of Human Resources at her firm. Violet has recently learned a new conflict resolution strategy, and she is interested in training all supervisors on the strategy. What might be the first step towards implementing a strategy for conflict resolution?

Evaluate conflict style

Which of the following is considered a common time waster?

Failure to delegate

Which of the following is a conflict management style that is high in self-concern but low in concern for others?

Forcing

Tammy is a workplace bully. She bombards coworkers with cutting behavior and always focuses on attacking the party on the other side of a conflict. Which personality type is closest to Tammy's behavior?

Hostile-aggressive

There are four methods by which managers might cope with personal stress. Which of the following is not one of those methods?

Physical exercise

osh believes that those who have taken the other side of an argument are his adversaries. Josh doesn't like to give in or back down and has resorted to threats to get his way. Josh's bargaining style might be called what?

Playing hardball

Ellen works as a project manager and often finds that she must negotiate with her internal stakeholders and clients. Ellen tries very hard not to personalize issues; instead, she focuses on the interests of her internal clients, she gathers facts before making a decision, and her goal is for the result to be objective. What negotiation style does Ellen use?

Principled negotiation

It is estimated that two-thirds of all visits to physicians can be traced to what?

Stress-related symptoms

George graduated at the top of his class from an Ivy League college. Since graduation George has joined an investment bank and has been moving up the corporate ladder. George has just been promoted to Senior Vice President of his division, the youngest in the firm's history. George is a high performer and demands the same from his team. George works long hours, can be difficult to be around, and becomes irritated when team members ask too many questions. What behavior pattern does George seem to be exhibiting?

Type A

Studies have found that 60 percent of managers and supervisors fall into what category of behavior?

Type A