MGMT 3000 9.1-9.3
______ is the basic wage or salary paid to employees in exchange for doing their jobs. Base pay A benefit An incentive A bonus
A
A human resource __________ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for openings within the organization. Inventory Plan Organization
A
A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?" behavioral situational unstructured performance
B
According to the law, which of the following is considered an employment test? only application forms any procedure used in the employment selection decision process only interviews and personality tests small talk before and after the interview only personality tests
B
Adjustment, energy, sociability, independence, and need for achievement are measured on ______ tests. ability personality political performance
B
An example question would be "How would you respond if two employees came to you asking for a raise, and you knew you could only give a raise to one of them?" Unstructured interview Situational interview Behavioral-description interview Does not apply
B
Automatically creates a vacancy somewhere else in the organization Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
C
Could make employees think that promotions result from how long they've been with the company Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
C
During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe? Physical ability test Integrity test Performance test Personality test
C
As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____. personality test Myers-Briggs Type Indicator assessment center integrity test
C
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____. job analysis performance management recruiting development
C
Asks candidates questions that focus on things they have done in previous jobs Unstructured interview Situational interview Behavioral-description interview Does not apply
C
Attempts to learn how employees have dealt with workplace situations in the past Unstructured interview Situational interview Behavioral-description interview Does not apply
C
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias. popularity deniability validity modeling
C
If research shows that a particular test measures the same thing consistently, the test has high _______. modeling validity reliability legitimacy
C
Sam has worked for many years for her company. A few more years and she can look forward to collecting her monthly pension check. Incentives Base Pay Benefits
C
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management. strategic marketing and sales human resource (HR) production
C
The pool of potentially fresh talent and viewpoints is limited, and competition is restricted. Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
C
What should a human resources manager focus on when determining an organization's long-term staffing needs? Maintaining current salary levels Vacancies due to retirements The organization's vision and strategic plan Keeping minority hiring at current levels
C
Sexual harassment can prevent people from performing their best due to making them feel uncomfortable or unsafe in their workplace. This means that the type of harassment alleged to be taking place against some Uber employees could negatively impact those employees' job capital. financial capital. knowledge capital. social capital. human capital.
E
Taylor, the human resource manager at a large manufacturing firm, wants to fill an entry-level management position with an internal candidate if possible. To help her determine current employees' qualifications in terms of education, training and experience, she consults the organization's _____. job analysis human resources inventory external recruiting plan strategic plan
B
The most effective sources of new employee sources are job postings on websites. True False
B
True or false: When considering the staffing an organization may need, it is better to assume that the organization won't change much. True False
B
What occurs during a structured interview? The interviewer asks different questions of every candidate. The interviewer asks every candidate the same set of questions. The interviewer does not speak and allows the candidate to do all of the talking. The candidate performs a series of tasks and is observed from a remote location.
B
What strategy do employers use to eliminate the risk of bias in job interviews? Have multiple job candidates interview in the same room at the same time. Use a committee of three or more people to design, conduct, and evaluate the interview. Write a description of the personal attributes that the candidate must have and ignore those who do not fit the profile. Conduct a random drawing to select which candidate receives a job offer.
B
When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete? Integrity test Ability test Personality test Reliability test
B
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer. wages bonuses benefits Incentives
C
Should be avoided in favor of other types of interviews Unstructured interview Situational interview Behavioral-description interview Does not apply
D
"There's a lot of room for people to grow with this organization," hiring manager Myranda told the applicant. "But we expect a lot out of employees as well, and there can be some late nights and weekend work when we're trying to make a tight deadline." Which of the following does this BEST describe? Realistic job preview Job description Unstructured interview Objective appraisal
A
All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ____ form. application job description job specification reference
A
As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____. assessment center personality test integrity test Myers-Briggs Type Indicator
A
Each applicant's conversation with the interviewer is different; can feel more like an ordinary, informal conversation than a job interview Unstructured interview Situational interview Behavioral-description interview Does not apply
A
Human resource (HR) management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce. True False
A
If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate? Job posting Employment agency Newspaper advertisement College placement office
A
Increases employee loyalty, effort, and morale because employees feel like hard work will earn them opportunities if they stick around Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
A
Julian works really hard and is a top salesman in his firm. Julian enjoys his regular paycheck every other week, but really looks forward to the healthy commission checks he gets that are based on his sales. Incentives Base Pay Benefits
A
May provide a more accurate assessment of an applicant's job-related personality traits than other types of interviews Unstructured interview Situational interview Behavioral-description interview Does not apply
A
Might become overly subjective and interviewers' biases are likely to influence their perceptions of candidates' responses. Unstructured interview Situational interview Behavioral-description interview Does not apply
A
Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview. behavioral-description informal unstructured situational analysis
A
Process is less costly because fewer resources are put into interviewing, advertising a job, etc. Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
A
Risk is decreased because candidates are known to others in the company and are already familiar with the organization. Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
A
True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job. True False
A
What proportion of U.S. organizations use social networks to find new employees? 90% 30% 5% 65%
A
When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process. selection performance management orientation recruitment
A
When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as _____. human capital stakeholders social capital assets
A
Which of these are common methods for conducting job interviews? Videoconferencing Phone call Face-to-face Written letter
A,B,C
Many employers are wary of giving references for which of the following reasons? They fear that negative reviews may result in former employees suing the company. They may not be able to rehire a good employee if they move to a better job. They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They suck up resources and energy from management, who may have to spend too much time on the phone or writing letters.
A,C
As the number of Uber drivers grows at a rapid rate, the company benefits from the fact that one of the few hiring tests it needs to ensure drivers pass is already done for them—the driving test needed to receive a driver's license. In the framework of employment tests, which type of test(s) does a driving test qualify as? integrity test ability and performance tests ability test Incorrect personality test performance test
B
Asks candidates questions that focus on hypothetical situations Unstructured interview Situational interview Behavioral-description interview Does not apply
B
Attempts to figure out how applicants would respond if they were to encounter a given situation on the job Unstructured interview Situational interview Behavioral-description interview Does not apply
B
During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview. unstructured behavioral-description situational performance appraisal
B
During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe? Personality test Performance test Integrity test Physical ability test
B
Higher chances of getting applicants with specialized experience and knowledge Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
B
Individuals who are asked to provide assessments of former employees are known as _____. head hunters references referees applicants
B
Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____. incentives benefits base pay wages
B
More likely to get applicants with fresh insights Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
B
Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview. unstructured behavioral-description situational analysis informal
B
Peter Cappelli's argument about the skills gap stresses that companies should restructure the way they think about the _______ step of the strategic human resource management process. planning human resources needed recruiting and selecting people establishing the mission and vision establishing the grand strategy formulating the strategic plans
B
Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job. Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job. Open choices for matching Incentives Base Pay Benefits
B
Which social network is most commonly used for external recruiting? Twitter LinkedIn Facebook Instagram
B
multiple choice Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____. subjective appraisal structured interview reference check unstructured interview
B
An example question would be "Tell me about a time that you had to say 'no' to an employee's request in the past. How did you handle it, and what would you do differently if you could go back in time?" Unstructured interview Situational interview Behavioral-description interview Does not apply
C
What type of job interview is effective at reducing turnover within the first 30-90 days of employment? performance appraisal behavioral-description interview realistic job preview situational interview unstructured interview
C
When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe? Employment tests Performance appraisal Background information Interviewing
C
While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job. performance test background check unstructured interview structured interview
C
________ entails job posting, which means placing information about job vacancies and qualifications in places where employees can see them such as on bulletin boards or the company's intranet. Job analysis External recruiting Internal recruiting Realistic job previewing Position advertising
C
Strategic human resource planning is focused on which two initiatives? Financing employee needs both current and future Attracting employees through marketing initiatives. Understanding current employee needs Predicting future employee needs
C,D
A company searching for a candidate based mainly on skills and abilities would be most likely to use ________ in evaluating a candidate's fit to a specific job. integrity tests drug tests personality tests performance tests ability tests
D
A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies. description specification analysis posting
D
Ability, performance, and personality tests are the three most common types of ______ tests. production service marketing employment
D
During the interview, hiring manager Manuel openly discussed both the negative and positive aspects of the job with the applicant. This is an example of a(n) _____. job analysis orientation employment test realistic job preview
D
During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview. unfacilitated facilitated structured unstructured
D
Enrique was given an employment test that measured his desire to work hard and perform well at his job. This is an example of what type of employment test? IQ Ability Performance Personality
D
Has been found to be poor for employee morale once an applicant who has been through this type of interview accepts the job Unstructured interview Situational interview Behavioral-description interview Does not apply
D
Higher risk overall because candidates are not well known inside the organization Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
D
Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______. benefits incentives bonuses base pay
D
Part of the frustration by drivers, and the reason that some want to unionize, is that they don't receive all parts of a typical compensation package often given to employees. Based on the case, which is the only part of a typical compensation package that Uber's "business partners" do currently receive? vacation days bonuses health insurance base pay stock options
D
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options. nonmonetary compensation fringe benefits base pay incentives
D
The article emphasizes that organizations must invest substantially in __________, which consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce. knowledge workers increasing the skill gap employees with three to five years of experience human resource management plug and play workers
D
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____. entrepreneurialism arbitrage forecasting recruiting
D
The process of recruiting candidates takes longer and costs more money Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting
D
When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe? Performance appraisal Interviewing Employment tests Background information
D
When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete? Personality Aptitude Psychological Ability
D
