MGMT 3000 Exam 3
Conflict Interpersonal Conflict Intergroup Conflict
A process that involves people disagreeing. Conflict among individuals. Conflict that takes place among different groups.
Which of the following statements regarding leader-member exchange relationships is INCORRECT?
All employees would like to have a positive relationship with their leader.
Research on communication indicates all of the following EXCEPT
Although good communication helps retain effective performers, it does not increase a firm's market share.
Which of the following statements regarding antecedents of political behavior is INCORRECT?
Authoritarian decision making leads to more political behavior in the organization.
If there is conflict between two members of a team and the underlying reason for the conflict is personality differences, what is a viable way of managing the organizational conflict?
Change the composition of the team by separating the individuals at odds.
Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory?
Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance evaluation program.
Analyzing Trader Joe's success using Herzberg's two-factor theory of motivation would suggest that
Contextual, content, and growth needs factors all help to contribute to Trader Joe's success.
Which of the following statements regarding overcoming resistance to your proposals is INCORRECT?
Do not listen to naysayers.
All of the following statements regarding negotiations around the world are correct EXCEPT
Eastern cultures tend view negotiations as a business activity while Western cultures see it as a social activity.
People do not welcome change whether it is favorable or not to them.
False
Research on Fiedler's Contingency Theory indicates which of the following?
Fiedler's theory is important because it recognizes the importance of the leadership context.
Which of the following is an INCORRECT statement about leader-member exchange (LMX) theory?
High LMX relationships involve an active dislike between the leader and member.
Which of the following statements regarding House's path-goal theory of leadership is INCORRECT?
House's path-goal theory of motivation is based upon the equity theory of motivation.
Which of the following statements regarding power distribution research is INCORRECT?
In comparing rankings given to managers with regard to their influence, there was general agreement on the top five but no agreement on the bottom five.
Which of the following statements regarding the positive and negative consequences of power is INCORRECT?
Individuals are often quick to question the actions of those in power.
Research indicates which of the following findings regarding negotiations is correct?
Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.
Which of the following statements regarding factors of change in the organization is INCORRECT?
Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.
Which of the following need-based theories has received the greatest amount of support?
McClelland's acquired needs theory
Which of the following statements regarding performance and organizational change is INCORRECT?
More successful firms find it easier to change than those performing poorly.
Avoiding Accommodating Compromise Competition Collaboration
People exhibiting this style seek to avoid conflict altogether by denying that it is there. They are prone to postponing any decisions in which a conflict may arise. In this style, the person gives in to what the other side wants, even if it means giving up one's personal goals. A middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals. Reaching one's goal or get their solution adopted regardless of what others say or how they feel. The objective is to find a win-win solution to the problem in which both parties get what they want.
_______________ power is more effective than formal power bases and is positively related to employee performance and organizational commitment.
Referent
When organizational behavior modification is used to examine employee absenteeism, which step looks at why employees are absent?
Step 3: Analyze behavior antecedents and outcomes.
Which of the following statements regarding the Zimbardo study is correct?
The Zimbardo study was ended early due to the participant's deep entrenchment of the roles.
In which of the following scenarios are you most likely to experience conflict?
The firm just instituted a matrix structure
Which of the following is correct regarding aspects of the relationship between dependency and power?
The more dependent you are on another, the less power you have.
Which of the following statements regarding the Milgram experiment on conformity to authority is correct?
The researcher/experimenter's role was very important in obtaining group compliance with the experiment procedures/guidelines.
In which of the following scenarios would you expect high performance?
The team members seem to get along well enough, but on occasion they will argue about a number of issues.
Which of the statements regarding research on House's path-goal theory is correct?
The theory's greatest contribution is the importance of the leader's ability to change styles depending on the circumstances.
Which of the following is NOT a key characteristic of authentic leaders?
They have no set priorities.
All of the following would freeze a conversation EXCEPT
You are very skilled at that.
External communication about a client's product or service created for specific receivers is
a press release
Conflict is
a process that involves people disagreeing.
Intrapersonal conflict is
a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.
The trait approach to leadership examines all of the following factors EXCEPT
behaviors.
Openness is
being curious, original, intellectual, creative and receptive to new ideas.
Extraversion is
being outgoing, talkative, sociable, and enjoying social situations.
All of the following would be effective means of stimulating conflict EXCEPT
building clarity into the situation.
Listening
can be demonstrated to the sender by nonverbal signals like the nod of a head.
Being organized, systematic, punctual, achievement-oriented and dependable are characteristics of the personality trait
conscientiousness.
People-oriented behaviors are also called
consideration.
To influence instrumentality, managers can
consistently reward high performers.
The influence tactic that works most effectively in organizations that value democratic decision making is
consultation.
When reinforcers follow all examples of positive behavior you are using a __________ ___________ of reinforcement.
continuous schedule
Communication fulfills all of the following organizational functions EXCEPT
control.
The ability to influence those in positions lower than yours is
downward influence.
All of the following statements regarding organizational politics are correct EXCEPT
effective politics is all about winning at all costs.
Maslow's theory of motivation suggests
employee needs are ordered.
Research on employee perception of organizational politics finds all of the following if employees think that their organization is overly driven by politics, EXCEPT
employees have lower job satisfaction, but are no less committed to the organization.
In democratic decision making
employees participate in the making of the decision.
Research on performance incentives suggest all of the following EXCEPT
employees report lower levels of pay satisfaction under pay-for-performance systems.
In the communication process model, the task of translating an idea into words is called
encoding.
People resist change for all of the following reasons EXCEPT
feelings of certainty.
All of the following are rules for active listening EXCEPT
find areas of agreement with the speaker.
Maslow's physiological needs may be satisfied by:
food.
Research shows that when confronted with a conflict situation, subordinates are most likely to use all of the following conflict handling styles EXCEPT
forcing
Research shows that when managers are dealing with conflict they prefer which conflict handling style?
forcing
In situations of medium favorableness,
high LPC leaders are effective.
The simple premise of Maslow's hierarchy of needs theory is
human beings have needs that are hierarchically ranked.
The first step of an organizational behavior modification program is
identify behavior to be modified.
Negative reinforcement
increases the desired behavior.
Positive reinforcement
increases the desired behavior.
Attempting to get others to do what we want is
influence.
Effective managers tend to use more
information-rich channels.
Coercive power
is the ability to take something away or punish someone for noncompliance.
Communication that is asynchronous
is written by the sender and can be read any time by the receiver.
Research on procedural justice suggests
it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.
The value of the resource is
its importance
The leadership decision tree
leads to the determination of how much involvement leaders should seek in making decisions.
Power that comes from one's organizational role or position is
legitimate power.
Which one of the following traits is NOT a tool that transformational leaders use to influence employees and create commitment to the company goals?
management by exception
In expectancy theory, valence is
the anticipated satisfaction that will result from an outcome.
Interactional justice is
the degree to which people are treated with respect, kindness and dignity in interpersonal interactions.
Esteem needs are
the desire to feel important.
The relationship between dependency and power suggests
the more unique your resource, the more power you will have.
A mediator should enter a negotiation when
the parties are unable to find a solution.
Which of the following is a need based theory of motivation?
ERG theory.
Employees with more complete information are no more committed to the change effort than those who have less than complete information.
False
Resistance to change is never a positive force for an organization.
False
Situational favorableness includes all of the following conditions EXCEPT
motivation level.
The ability to influence the behavior of others to get what you want is
power.
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting
resistance.
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.
reward
Expectancy theory suggests individuals are motivated when all of the following conditions are met EXCEPT
rewards lead to high performance.
All of the following are individual antecedents of political behavior EXCEPT
role ambiguity.
All of the following are examples of intrapersonal conflict EXCEPT
role reversal.
A memo is an example of
written communication.
Which of the following statements regarding the final stage of planned change is INCORRECT?
Declare victory early in making the change and get into a routine.
An external communication that combines the look of an article with the focused message of an ad is
an advertorial.
Downward influence is best achieved through
an inspiring vision.
Alderfer's growth needs correspond to Maslow's
esteem needs.
Research findings of leader behaviors suggest
extremely high levels of leader task-oriented behaviors may lead to burnout in employees.
Task-oriented behaviors are also called
initiating structure
All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce
will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work.
If you dislike working with a person and do not care for them on a personal level either,
you would have a low least preferred coworker score.
Which of the following statements regarding the Asch studies is INCORRECT?
A dissenting minority response caused the participants to give the correct answer only if that minority also gave the right answer.
Which of the following statements is true?
A need for power can have an altruistic form.
How could a firm best satisfy an employee's safety needs?
Create a job security clause in the employment contract.
Which of the following statements regarding the second stage of planned change is INCORRECT?
Create big wins because people need to see that things are happening.
In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory
ERG theory recognizes more than one need may operate at one time.
Research on decision-making styles finds
Employees care more about the overall participativeness of the organizational climate than involvement in every single decision.
Which of the following statements related to the unfreezing stage of planned change is INCORRECT?
Get everyone on board as soon as the change is initiated.
Which of the following statements regarding self-esteem and leadership is INCORRECT?
Leaders with high self esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self esteem.
Which of the following statements regarding intelligence is INCORRECT?
One's intelligence is the strongest predictor of leadership performance.
Which of the following statements regarding change is INCORRECT?
Organizational change takes only a few forms.
___________ leaders lead employees by aligning employee goals with the leader's goals.
Transformational
Almost all managers surveyed suggest workplace politics exist in their organizations and that to be successful individuals must engage in politics.
True
Culture and reputation costs are intangible costs associated with any form of control.
True
Organizational change can be either radical or incremental.
True
Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.
True
Those employees who feel they can perform well under a new system will be more committed to change.
True
Which of the following statements regarding upward influence is INCORRECT?
While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them.
Which of the following statements regarding impression management is INCORRECT?
While it is possible to manage others' impressions of you, it is not important because in the end you are who you are
Men and women tend to differ in their communication styles. Which of the following statements regarding those differences is correct?
Women focus on intuition in communicating; men on data.
All of the following statements are correct with regard to determining your BATNA EXCEPT
You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating.
The most negative reaction to a proposed change attempt is
active resistance
Research has found all of the Big 5 personality traits to be related to leader emergence and leader effectiveness EXCEPT
agreeableness
An example of a crucial conversation is
asking for a raise
Which of the following is NOT a stage of Lewin's model of planned change?
assess
Alderfer's theory of motivation does all of the following EXCEPT
assume needs are hierarchically-based
Maslow's social needs could be satisfied by
attending a department picnic after work.
When leaders make decisions alone without involving employees in the decision making process, they are using
authoritarian decision making.
When well-designed, organizational controls can provide benefits such as
better ability to manage uncertainty and complexity.
The ability to attract others, win their admiration, and hold them spellbound is
charisma.
When a target agrees to a request and actively supports it, the target's response is
commitment.
All of the following are aspects of crucial conversations EXCEPT
communications experts suggest using "but" not "and" in crucial conversations.
People's tendencies to behave consistently with social norms is
conformity.
All of the following are organizational antecedents of political behavior EXCEPT
expectations of success.
Access to specific knowledge or skills is _______________ power.
expert
Power that comes from knowledge and skill is
expert power.
The Big 5 personality trait ___________ has the strongest relationship to both leader emergence and leader effectiveness.
extraversion
If leader-subordinate relations are good, position power is high and task is structured, the situation would be categorized as
favorable.
Servant leaders
feel an obligation to their employees, customers and the larger community.
Using different forms of making others feel good about themselves is the influence tactic of
ingratiation.
All of the following are examples of the Big 5 Personality traits EXCEPT
intelligence.
Which of the following is not an aspect of the verbal strategy of impression management?
intent of your speech
Conflict between two individuals such as coworkers is
interpersonal conflict.
Servant leadership
is a leadership approach that defines the leader's role as serving the needs of others.
A piece rate system
is a program where employees are paid on the basis of individual output produced.
Research suggests all of the following are outcomes of impression management EXCEPT impression management
is less influential in unstructured interviews than structured interviews.
Research on effective teams indicates that they experience
moderate levels of task conflict in the middle of the project timeline.
Your posture, hand gestures, and eye contact are all examples of what aspect of impression management?
nonverbal
Information-rich channels convey more
nonverbal information.
Intergroup conflict
occurs between two departments.
Communication usually travels diagonally to
other departments.
Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style.
participative
Being disturbed by changes without voicing your opinion is
passive resistance.
Servant leadership has an explicit focus on all of the following factors EXCEPT
paternalism.
Which of the following statements regarding reasons employees resist change is correct?
people resist change that negatively impacts their influence and power in the firm.
All of the following statements regarding reasons employees resist change are correct EXCEPT
people with a negative self-concept view change as an opportunity.
Which of the following is NOT an impression management category that an individual can use to accomplish the outcomes desired?
personality
During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?
presentation
All of the following are actions those who perceive inequity can undertake to "balance the scales" EXCEPT
produce higher quality work.
One way to satisfy self-actualization needs is to
pursue a master's degree through a company's tuition reimbursement program.
Political behaviors in organizations include all of the following EXCEPT
rational decision making.
According to surveys, the most frequently used influence tactic is
rational persuasion
Authentic leadership
refers to effective leaders who stay true to themselves.
Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?
refreeze
A communication receiver who is preparing his comment or answer and not really listening to the sender is
rehearsing.
Maslow's theory of motivation is criticized because
research does not support the argument that satisfied needs no longer motivate behavior.
Alderfer's existence needs correspond to Maslow's
safety needs.
Which of the following is a hygiene factor in Herzberg's theory of motivation?
salary.
An achievement-oriented leader
sets goals for employees and encourages them to reach their goals.
The collaborative work environment at Trader Joe's satisfies which of Maslow's hierarchy of needs?
social
Referent power
stems from the personal characteristics of the person such as the degree to which we respect and want to be like them.
With the scorecard and strategy map in hand, managers break broad goals down into
strategies.
Research on the direction of influence and the effectiveness of various influence techniques indicates all of the following EXCEPT
subordinate use of assertiveness and rationality as influence tactics lead to negative outcomes.
Recent surveys indicate that managers spend a majority of their time communicating with what group?
subordinates
Maslow's hierarchy of needs theory of motivation
suggests once basic needs are satisfied, higher order needs become motivators.
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.
supportive
All of the following factors are important when unfreezing for planned change EXCEPT
taking things slowly; do not suggest a crisis is imminent
Active listening involves
taking time to understand the points being made.
The two broad categories of leader behaviors are
task-oriented and people-oriented structures.
Mediation is
the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.
Negotiation is
the process whereby two or more parties work toward an agreement.
All of the following are criticisms of Herzberg's theory of motivation EXCEPT
the theory suggests that improving the environment only goes so far in motivating employees.
The earliest approach to the study of leadership was
the trait approach.
Research on equity theory suggests
those who feel over-rewarded experience little distress over the situation.
Research on transformational and transactional leadership shows all of the following EXCEPT
transactional leaders increase the intrinsic motivation of their followers.
Most research on leadership has been conducted on which of the following contingency theories of leadership?
transformational leadership theory
People-oriented behaviors include
treating employees with respect.
The key factor in the effectiveness of transformational leadership is
trust.
If leader-subordinate relations are poor, position power is low, and task is unstructure, the situation would be categorized as
unfavorable.
Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?
unfreeze
What is the first step in Lewin's model of planned change?
unfreeze
Individuals with a high need for affiliation
want to be accepted by others.
All of the following statements regarding resistance to change are correct EXCEPT
when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change.
