MGMT 301 final

Which four tasks are typically performed by a middle manager? (Check all that apply.) - Finds the best way to organize human resources - Supervises first-line managers - Evaluates whether organizational goals are appropriate - Interfaces with the board of directors to interpret the board's instructions for work flow - Finds ways to better use resources to reduce costs and improve service - Establishes organizational goals and define how departments should interact

- Finds the best way to organize human resources - Supervises first-line managers - Evaluates whether organizational goals are appropriate - Finds ways to better use resources to reduce costs and improve service

Which of the following comprise the building blocks of competitive advantage? (Check all that apply.) - Innovation - Performance - Technology - Efficiency - Quality - Responsiveness to customers

- Innovation - Efficiency - Quality - Responsiveness to customers

What are three outcomes of the control process? (Check all that apply.) - Decreased organizational effectiveness and efficiency - The ability to regulate organizational efficiency - Increased structuring and synergy - The ability to measure performance accurately - The ability to regulate organizational effectiveness

- The ability to regulate organizational efficiency - The ability to measure performance accurately - The ability to regulate organizational effectiveness

True or false: Managing a diverse workforce is one of the major challenges that managers face in today's world.

True

Samantha Jackson is a new manager at a real-estate agency, Eden Homes. The manager she is replacing had a reputation for being extremely conservative. He carefully monitored employee progress toward sales goals, laid out strict rules that all employees were expected to follow, and emphasized caution in decision making. Samantha believes the company would benefit from a less conservative management approach. What is one step Samantha can take to establish an innovative culture at Eden Homes? a.) Be supportive whether employees succeed or fail. b.) Initiate an annual awards banquet that recognizes employees who surpass their sales goals. c.) Set clear, easily achievable incremental sales goals and closely watch employees' individual progress. d.) Conduct a survey of employee attitudes, and lay off employees demonstrating poor job satisfaction. e.) Award bonuses to employees who demonstrate extraversion.

a.) Be supportive whether employees succeed or fail.

How does the managerial task of controlling differ from leading? a.) Controlling refers to measuring and monitoring; leading refers to motivating individuals and groups. b.) Controlling refers to coordinating groups to achieve goals; leading refers to measuring outcomes. c.) Controlling refers to creating an organizational structure; leading refers to motivating individuals and groups to achieve goals. d.) Controlling refers to establishing task and authority relationships; leading refers to choosing goals.

a.) Controlling refers to measuring and monitoring; leading refers to motivating individuals and groups.

What is one benefit of utilizing information technology? a.) It can help build and maintain a competitive advantage. b.) It can lead to a more organic organizational structure. c.) It helps develop a diverse organization. d.) It increases employee motivation.

a.) It can help build and maintain a competitive advantage.

A company wishing to set itself apart from its competition should strive to gain _______ by producing its goods and services more efficiently and effectively than other organizations. a.) a competitive advantage b.) organizational synergy c.) global recognition d.) a diverse workforce

a.) a competitive advantage

Splitting the work to be performed into particular tasks and assigning tasks to individual workers is called a.) division of labor. b.) performance. c.role making. d.) formation.

a.) division of labor.

Leading is the essential managerial task in which managers _______. a.) enable an organization's members so they understand their part in achieving organizational goals b.) create a formal system of task and reporting structures that allow members to work together to achieve organizational goals c.) evaluate how well an organization has achieved its goals d.) identify and select appropriate strategic courses of action

a.) enable an organization's members so they understand their part in achieving organizational goals

The mobilization of resources to take advantage of an opportunity to provide customers with new or improved goods and services is referred to as ______. a.) entrepreneurship b.) proprietorship c.) affiliation d.) partnership

a.) entrepreneurship

People who are most likely to experience negative moods are a.) high on negative affectivity. b.) high on agreeableness. c.) high on job satisfaction. d.) high on organizational commitment. e._ low on socialization.

a.) high on negative affectivity.

A(n) ________ value is a personal conviction about lifelong goals or objectives. a.) terminal b.) instrumental c.) moral d.) means e.) competence-related

a.) terminal

Which of the following managers would you evaluate as being high on the agreeableness continuum? a.) Jin plans social activities to help foster team identity. b.) Louis expresses concern when his employees have personal problems. c.) Shuler takes care that all his reports use accurate figures and correct grammar. d.) Nellie feels good about her leadership skills and contributions to the company. e.) Harry wants to exceed his goals so he will receive the "Manager of the Year" award.

b.) Louis expresses concern when his employees have personal problems.

______ skills are the job-specific skills required to perform a particular type of work or occupation at a high level. a.) Human resources b.) Technical c.) Conceptual d.) Specialized

b.) Technical

When Sylvia recently left town on personal work, members of her team at TicketTime did not have issues getting in touch with her because she had left a number they could call in case of an emergency. This arrangement best represents a.) groupthink. b.) a group norm. c.) a synergistic requirement. d.) group polarization.

b.) a group norm.

Thom, the marketing manager, who is a member of a task force for new product development, is expected to represent the marketing department's concerns to the task force. Thom and his involvement with the task force describe a.) formal leadership. b.) a group role. c.) a self-managed role. d.) group conformity.

b.) a group role.

Which of the following defines a team? a.) a group that managers or nonmanagerial employees form to help achieve their own goals or meet their own needs b.) a group whose members work intensely with one another to achieve a specific common goal or objective c.) a group composed of the CEO, the president, and the heads of the most important departments d.) a group of two or more people who interact with each other to accomplish certain goals or meet certain needs

b.) a group whose members work intensely with one another to achieve a specific common goal or objective

A(n) ________ is a collection of feelings and beliefs. a.) habit b.) attitude c.) value d.) norm e.) aptitude

b.) attitude

The degree to which the members of a group are attracted to membership in the group is known as group a.) organization. b.) cohesiveness. c.) uniformity. d.) tolerance.

b.) cohesiveness.

When team leaders of various cross-functional groups report to the same manager, the team leaders form a ________ group. a.) research and development b.) command c.) virtual d.) self-managed work

b.) command

What do teams need to balance in order to effectively help an organization gain a competitive advantage? a.) behavior and group norms b.) conformity and deviance c.) performance and cohesiveness d.) tolerance and polarization

b.) conformity and deviance

When group cohesiveness increases, a.) communication effectiveness declines. b.) conformity to norms increases. c.) emphasis on goal accomplishment declines. d.) members become more motivated to accomplish personal goals.

b.) conformity to norms increases.

To ensure that the group can control their members' behavior and channel them in the direction of high performance and group goal accomplishment, the group should require a.) unanimity. b.) conformity. c.) norms. d.) consistency.

b.) conformity.

When a member of a group fails to act consistently with a group norm, this is known as a.) synergy. b.) deviance. c.) groupthink. d.) group polarization.

b.) deviance.

A major problem that self-managed work teams can encounter is a.) selection of members with the right skills and ability to work with others. b.) disciplining team members. c.) being given work that is sufficiently complex. d.) managers who are too "hands off".

b.) disciplining team members.

Managers choose members of research and development teams based on their a.) institutional knowledge. b.) expertise and experience. c.) departmental seniority. d.) cultural background.

b.) expertise and experience.

The least complex global operation is a.)a joint venture. b.) exporting. c.) licensing. d.) franchising.

b.) exporting

Some companies decide to change the way they do business because their competition is taking away market share and if they don't change, they will go out of business. In other words, the company will lose if they are not ______. a.) agile b.) flexible c.) predictable d.) efficient

b.) flexible

During the first stage of group development, managers should a.) make sure that conflict does not arise between members. b.) make sure that each member feels like a valued part of the group. c.) encourage the formation of group norms. d.) give the group a lot of responsibility and authority.

b.) make sure that each member feels like a valued part of the group.

Des Mallon, a newly promoted manager at Drone World, puts in long hours and recently went out of his way to help a coworker finish a task on time. Des is demonstrating a.) mature socialization. b.) organizational citizenship. c.) job dissatisfaction. d.) high introversion. e.) the need for power.

b.) organizational citizenship.

An essential task of managers that refers to identifying and selecting the proper goals and courses of action is known as _______. a.) staffing b.) planning c.) controlling d.) organizing

b.) planning

To encourage group cohesiveness, managers should a.) discourage the group from forming an identity. b.) promote intergroup competition. c.) reward cooperation between groups. d.) keep the measures of group performance confidential.

b.) promote intergroup competition.

In an attempt to promote innovation in a work group, the supervisor should a.) provide little guidance to the group, and let the group members self-guide themselves. b.) provide detailed procedures to the group. c.) let group members self-coach within the group. d.) provide for only outside the organization resources for the group.

b.) provide detailed procedures to the group.

Hemisphere Corporation decides to enter a new type of business in order to create a competitive advantage in one of its existing businesses. Hemisphere is engaging in a.) concentration on a single business. b.) related diversification. c.) vertical integration. d.) international expansion.

b.) related diversification.

A manager of a group encourages members of the group to take on additional responsibilities as they see the need. This is an example of a.) group polarization. b.) role making. c.) synergy. d.) virtual teamwork.

b.) role making.

A general guide to action for the managers of an organization is known as a a.) rolling plan. b.) rule c.) policy. d.) standard operating procedure.

b.) rule

In general, higher group cohesiveness is associated with a.) command groups. b.) similarity among group members. c.) cross-functional groups. d.) group norms.

b.) similarity among group members.

Members of virtual teams rely on information technology. Virtual team members communicate and interact with one another in real time simultaneously using technology such as videoconferencing, teleconferencing, and electronic meetings. This type of technology is known as a.) asynchronous technology. b.) synchronous technology. c.) virtuality. d.) global-synchronous technology.

b.) synchronous technology.

In terms of group performance, the idea that "the whole is more than the sum of its parts" is the fundamental point in the concept of a.) cohesiveness. b.) synergy. c.) synchronicity. d.) group roles.

b.) synergy

Marcus is the vice president of an athletic apparel company that sells clothing for bicyclists. Recently, the company has identified problems of cost control in all of its offices. Marcus formed a team composed of the sales managers of all the four regions, along with some staff members from the company's informational technology and administration departments, to study the problem and make recommendations over a four-month period. This team is an example of a a.) functional group. b.) task force. c.) virtual assembly. d.) command group.

b.) task force.

_______ managerial skills include knowing the specific aspects of the job and what it takes to perform that job. a.) Human b.) technical c.) decision-making d.) conceptual

b.) technical

When might introversion be a helpful personality trait for managers? a.) when they need to cultivate good, close relationships b.) when their jobs require them to accomplish much work in a limited time c.) when they need to overcome obstacles d.) when they turn their ideas into successful new ventures e.) when they want to be innovative in their planning and decision making

b.) when their jobs require them to accomplish much work in a limited time

Organizational citizenship behaviors are an employee's a.) strict adherence to organizational goals. b.) willingness to perform above and beyond the call of duty. c.) reluctance to offer suggestions to the organization. d.) emotional attachment to the organization. e.) collection of feelings and beliefs about the organization as a whole.

b.) willingness to perform above and beyond the call of duty.

As noted in your text, what advantage does the social learning aspect of studying management offer? a.) Understanding how to avoid uncomfortable work situations b.) Seeing how management differs from marketing and other business functions c.) Being able to learn from others' mistakes so as not to repeat them d.) Giving insight on how to climb the corporate ladder

c.) Being able to learn from others' mistakes so as not to repeat them

________ signify what an organization and its employees are trying to accomplish. a.) Emotions b.) Moods c.) Terminal values d.) Instrumental values e.) Attitudes

c.) Terminal values

_______ management is a management style that helps struggling companies by using new approaches to planning and organizing in order to make better use of those companies resources, allowing them survive and prosper. a.) Servant b.) Strategic c.) Turnaround d.) Just-in-time

c.) Turnaround

A task force submits its report supporting its recommendations on the project that the group has been working on. At which stage is this group operating? a.) forming b.) storming c.) adjourning d.) norming

c.) adjourning

Teresa Perez manages twelve employees at Muy Rico, a Mexican fast-food chain. She believes in the quality of the food, has a high degree of loyalty toward Muy Rico as a company, and is proud of the difference its presence has made in the community. Teresa is demonstrating organizational a.) culture. b.) socialization. c.) commitment. d.) control. e.) affiliation.

c.) commitment.

What type of group helps satisfy employees' needs for interpersonal interaction and can provide needed social support in times of stress? a.) interest b.) formal c.) friendship d.) virtual

c.) friendship

Who determines the extent of conformity and reactions to deviance within groups? a.) top management teams b.) executives c.) group members d.) friendship teams

c.) group members

As the night manager of Spice, Ian must deal with customer complaints, address safety hazards, and handle employee conflicts. He never lets these difficult situations keep him from feeling competent, deserving, and in control. As a manager, Ian consistently demonstrates a.) an external locus of control. b.) negative affectivity. c.) high self-esteem. d.) agreeableness. e.) risk-taking behavior.

c.) high self-esteem.

When there is high conformity and low deviance in a group, the group's performance is likely to be a.) high because the group is well balanced. b.) low because the group cannot control its members' behaviors. c.) low because the group fails to change dysfunctional norms. d.) high because the group is satisfied.

c.) low because the group fails to change dysfunctional norms.

The group who is responsible for developing the strategies that result in an organization's competitive advantage is the a.) informal group. b.) cross-cultural team. c.) top management team. d.) virtual team.

c.) top management team.

Teams that rarely interact with each other on a face-to-face basis are referred to as ________ teams. a.) top management b.) command c.) virtual d.) cross-functional

c.) virtual

Managers are able to accurately measure performance for the organization, employees, and even themselves when they are effective at the essential function of _______. a.) leading b.) organizing c.) planning d.) controlling

controlling

________ guide how the organization and its members achieve organizational goals. a.) Attitudes b.) Emotions c.) Moods d.) Instrumental values e.) Terminal values

d.) Instrumental values

Which is a characteristic of a department? a.) People with supervisory skills over non-managerial employees b.) People with different job-related skills but work together c.) People who differentiate from their manager by ability d.) People with similar skills or those who use the same kind of knowledge

d.) People with similar skills or those who use the same kind of knowledge

Which manager has cross-departmental responsibility and is, therefore, responsible for the performance of all departments? a.) Middle managers b.) Low-level managers c.) First-line managers d.) Top managers

d.) Top managers

What type of management style often employs radical strategies in order help struggling companies make better use of their resources in order to allow them to survive and prosper? a.) Production management b.) Just-in-time management c.) Strategic management d.) Turnaround management

d.) Turnaround management

Kevin Plank at Under Armour has ________, meaning that he believes he can make a difference. a.) high conscientiousness b.) low self-esteem c.) a need for power d.) an internal locus of control e.) an external locus of control

d.) an internal locus of control

To take advantage of the potential for synergy in groups, managers should a.) create groups of similar individuals. b.) be strongly directive with the group. c.) reward individual performance. d.) appoint members with complementary skills.

d.) appoint members with complementary skills.

What can a manager do to discourage social loafing in a group? a.) create large groups with a high degree of diversity b.) focus on recognizing the group's performance as a whole c.) downplay individual contributions by splitting bonuses equally among all team members d.) assign tasks to group members and hold them accountable for their performance

d.) assign tasks to group members and hold them accountable for their performance

John's department has strict quality standards that must be followed. So, periodically John evaluates his department's performance to see if it is meeting its goals. John is performing which management function? a.) leading b.) organizing c.) planning d.) controlling

d.) controlling

Active Appliances, an electrical appliance firm, forms a group to design a new software application. This group consists of a systems designer, a programmer, and a user representative. This is an example of a(n) a.) informal team. b.) ad hoc committee. c.) cross-cultural team. d.) cross-functional team.

d.) cross-functional team.

Command groups are also known as a.) cross-cultural groups. b.) self-managed work groups. c.) friendship groups. d.) departments

d.) departments

The head of a group who emerges naturally from within the group is called a(n) a.) interim manager. b.) organizational leader. c.) team captain. d.) informal leader.

d.) informal leader.

A group of employees at Spence Motors has initiated a marathon run with the aim of raising funds for the maintenance of a children's park in Tampa. This group can be defined as a(n) ________ group. a.) virtual b.) formal c.) command d.) interest

d.) interest

The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and _____. a.) effectiveness b.) globalism c.) flexibility d.) quality

d.) quality

Managers in technology-based industries often employ what kinds of teams specifically to create new products? a.) top management teams b.) cross-cultural teams c.) self-managed work teams d.) research and development teams

d.) research and development teams

The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as a.) group cohesiveness. b.) undermining. c.) group tension. d.) social loafing.

d.) social loafing.

According to the ASA model, company founders can influence the values, norms, and standards of their companies. This occurs because a.) the founder is highly conscientious. b.) managers distribute rules for behavior. c.) the founder lays off employees and hires all-new staff. d.) subordinates imitate the style of the founder. e.) subordinates are inspired to create their own values.

d.) subordinates imitate the style of the founder.

Shannon Colbert, a business major at Urban College, is focused on her dream of becoming a manager for a major company. Armen Krikorian, a manager at Shoe Shack, believes his team should show unfailing courtesy to customers. Shannon demonstrates ________ values, while Armen demonstrates ________ values. a.) leading; planning b.) planning; leading c.) introverted; extraverted d.) terminal; instrumental ie.) nstrumental; terminal

d.) terminal; instrumental

Which of the following is a characteristic that distinguishes teams from groups? a.) more member participation b.) the frequency of meetings conducted c.) the level of active member participation d.) the intensity with which members work together

d.) the intensity with which members work together

Managers promote organizational identity and make the organization the focus of the group's efforts when groups are a.) heading in different directions. b.) less cohesive. c.) at the point of breaking up. d.) too cohesive.

d.) too cohesive.

The success or failure of a company ultimately rests with _______ managers. a.) supervisory b.) lower-level c.) middle d.) top

d.) top

Toby is responsible for the performance of his middle managers and determines how various departments should interact on projects. Toby is a ______ manager. a.) trainee b.) lower-level c.) first-line d.) top

d.) top

The need for ________ is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having associates get along with one another. a.) power b.) self-esteem c.) conscientiousness d.) achievement e.) affiliation

e.) affiliation

If manager Cate Hale does not perform well on a project, she blames it on lack of preparedness on her part. Cate can be said to have a.) agreeableness. b.) low self-esteem. c.) negative affectivity. d.) high extraversion. e.) an internal locus of control.

e.) an internal locus of control.

Organizational ________ comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals. a.) planning b.) achievement c.) conscientiousness d.) structure e.) culture

e.) culture

A(n) ________ value is a personal conviction about desired modes of conduct or ways of behaving. a.) terminal b.) personal c.) social d.) moral e.)instrumental

e.) instrumental

Gathering resources in order to take advantage of an opportunity to provide customers with new or improved goods and services describes . (Enter one word in the blank.)

entrepreneurship

True or false: Financial rewards should not be used to motivate members of teams.

false

True or false: Generally, groups must "storm" before they can "form."

false

True or false: Task forces are sometimes referred to as standing committees.

false

True or false: The creation and development of new products is known as synergy.

false