MGMT 309 EXAM #1
history and theory
a book which analyzes how labor shortages in the early 1900s led to the development of ways to improve workers' performance is a book about _______
history
a book written about the companies which succeeded and failed during the great recession is a book about ______
operations manager
a key responsibility of this job is to ensure that production meets quality standards
neither effective nor efficient
a local freight company frequently dispatches trucks that are half full and the crates are often missing the address lables; the company is:
experience
a manager gains _______ by transferring to a different department to learn new skills
interpersonal, decision making, diagnostic, conceptual
all of the following are basic types of managerial skills:
the systems perspective
approach that recognizes environmental influences and interdependence of subunits of an organization
the contingency perspective
approach that recognizes situational differences and particular characteristics
marketing manger
in this job, you would be working with advertising agencies to create appealing stories about our brand
technical skills
interviewing job candidates corresponds to what management skills?
decisional, interpersonal, informational
kinds of managerial roles:
it provides a sense of heritage and helps managers avoid repeating the mistakes of others
knowledge of the history of management is helpful and important to managers because:
first-line managers
level of manager that supervise operating employees, in charge of basic organizational operation
top managers
level of managers that is a smaller group, develop organizational goals and strategy
middle managers
level of managers that is often the largest group, focus on implementing policies set by managers above them
human
lou is a supervisor where he focuses on setting employee schedules and training new employees; lou's management role deals with ______ resources
organizing
management function of arranging resources to accomplish goals
planning and decision making
management function of articulating organizational goals and identifying how to achieve them
leading
management function of influencing members of an organization to act towards accomplishing the organizations goal
controlling
management function of monitoring activities and making corrections
controlling
management function of tracking and improving activity in the organization
leading
management function of using influence to motivate employees
spokesperson
management role who gives a series of media appearances to answer questions about the organization's actions
leader
management role who trains employees
entrepreneur
management role who urges the top leaders of the organization to adopt a new strategy
mathematical models
management science uses ___________ to aid in decision making and measuring results
organizing
marketing manager at a soft drink company works with an advertising agency in france and the goal is to reduce advertising costs by creating a video that goes viral. which management function?
people do not like to work and prefer to be directed
mcgregor's theory x:
people are often internally motivated and will accept responsibility
mcgregor's theory y:
leading
meeting one-on-one with subordinates to discuss their strengths and opportunities for improvement is an example of:
mathematics
operations management uses ______ to improve the efficiency of business operations
human, physical, financial, and information
people who pursue careers in management can expect their jobs to include the planning, controlling, leading, and organizing of organizational resources; by definition, the types of resources managers manage include __________ resources
leading
George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next." which management function?
false
T/F before the twentieth century, there was no significant practice of management
true
T/F effective control means regular measurement and course correction
true
T/F effective organizing includes making sure teams are optimally designed
false
T/F employees in the workplace today are increasingly younger and male
false
T/F in recent years, popular best-selling books have not had significant influence in the practice of management
false
T/F leading is solely the responsibility of the manager
false
T/F management is a science and NOT an art
false
T/F operations management focuses on developing mathematical models and equations
true
T/F organizations with overriding missions like providing healthcare, administering social services, and supporting education are usually not-for-profit
true
T/F the controlling function should be practiced regularly, not just at the end of the year
administrative management
perspective that focused on managing the organization rather than the individual, was concerned with improving efficiency, and it was the first to identify the four basic management functions
quantitative perspective management
perspective that the made up of management science and operations management, it began to emerge in WWII, it involves creating mathematical models and equations to represent reality, and has become more prominent with increasing use of personal computers and integrated information networks
classical management
perspective the many ideas from are still used today including the four basic management functions and max weber's ideas about bureaucratic methods, and ideas from it may apply better in simpler more stable organizations rather than dynamic and complex ones
equipment, such as machinery, or buildings
physical resources:
interpersonal skills
recognizing that some team members enjoy public recognition of their accomplishments, while others would prefer to be tanked in private corresponds to what management skills?
theory X
refers to the idea that people in an organization will be productive only if managers control and coerce them
controlling
requiring employees to remain within a fixed budgetary limit when purchasing supplies and travel for the company is an example of:
human
target has posted a job description for the following position: selecting prospective employee serving as liaison with managerial staff and other colleagues; which type of organizational resource will this job manage?
characterized by a concern for both individual and group behavior
the behavioral management perspective is best described as:
human behavior
the hawthorne studies determined that _____ was much more important in the workplace than previously believed
create group norms that influence how productive they are
the hawthorne studies were the first to show that workers ________
classical management
the ideas that emerged in the early twentieth century to help improve the performance of individual works and whole organizations are known collectively as the ____________ perspective
shifting ethnic composition, increasing number and proportion of women, greater age/generational diversity
the modern workplace is changing in all of the following ways:
complementary and create an integrative framework that connects all the different management perspectives
the systems and contingency perspectives are...
scientific management
the theory that focuses in improving the performance of individual workers is known as _______
they serve as organizers of knowledge and road maps for action
theories of management are helpful and important to managers because:
human resource manager
this position has primary responsibility for workforce planning, including hiring and developing the talent the company needs to be competitive
time management skills
using features in email, calendar, and messaging apps to stay organized corresponds to what management skills?
identifying the essential functions of managers, identifying the importance of how an organization is structured
what are examples of improvements developed by administrative management researchers?
job design, specialization and training; production quotas
what are examples of improvements developed by scientific management researchers?
it has not met with universal acceptance among managers, and it does not predict individual behavior
what are examples of the limitations of behavioral management?
workers become more productive if they receive special attention and sympathetic supervision from managers, and they create group norms that dictate acceptable workplace behavior, including acceptable levels of productivity
what are research findings that led to the rise of the human relations movement?
planning and decision making, organizing, leading, controlling
what are the 4 basic managerial functions?
planning, organizing, leading, controlling
what are the four key management activities used:
managers can communicate easily with each other, remote work is more common, the pace of work has increased
what are ways the workforce has changed in the last several decades?
environmental changes had little permanent effect, what did impact workers was the attention they were getting
what describes what elton mayo and his associates concluded from the hawthorne studies:
organizational structures have become more rigid to protect against change
what is a way the workforce has NOT changed in the last several decades?
models of complex organizational processes
what is an important contribution of the quantitative management perspective to management theory?
organizational behavior
what refers to the idea that people in an organization will be more or less productive depending on a wide variety of factors?
more satisfied workers will perform better, and if managers show concern for workers then employees will be more satisfied
what were key assumptions of the human relations movement?
spending no more than needed to accomplish a task
when an organization is efficient, what is it doing?
challenging the idea that employees behave like cogs in a machine, and focusing managers' attention on the importance of group dynamics in organizations
which are contributions of behavioral management researchers to today's practice of management?
marketing, financial, operations, human resources, administrative
which are kinds of managers in an organization?
human, financial, physical, informational
which are the 4 kinds of resources form their environment that all organizations use?
manager does basic functions like organizing, leading, and controlling towards an organization's resources in order to meet their goals efficiently and effectively
which best describes what a manager does?
it was concerned with improving efficiency and work methods for individual workers
which describes scientific management best?
nineteeth-century industrialists and mathematicians
who among the following were the earliest people to study management?
ancient egyptians and sumerians
who among the following were the earliest to use management?
to learn how and why managers and organizations have succeeded, failed, or changed what they did over time
why is it important for managers to study history?
to discover different ways to improve their company's performance and worker satisfaction
why is it important for managers to study theory?
not-for-profit
working as an administrator at a public university is an example of management at a ___________ organization
generational
younger workers are more likely than older workers to prioritize their lives outside of work; this is an example of a ________ change
planning
A wedding organizer sets a budget for a wedding with the engaged couple. which management function?
controlling
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line. which management function?
theory
a book designed to help employees work more efficiently is a book about management ________
organizing
creating two departments and placing one manager over each is an example of:
decision making
deciding to increase customer satisfaction by keeping prices low instead of by stocking more types of merchandise is an example of:
planning
determining what milestones a project needs to meet so a product launches on time is an example of:
data on sales, numbers on an income statement
examples of information used in the science of management?
diagnostic skills
figuring out that work is backlogged because agency employees do not have access to the data they need corresponds to what management skills?
conceptual skills
forecasting correctly that certain world events will disrupt the company's relationships with suppliers and customers corresponds to what management skills?
efficient, but not effective
frank wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. frank is following his plan, but his running time is not improving. frank is:
a combination of education and experience
generally, how do individuals develop into successful managers?
communication skills
giving subordinates clear instructions so they feel confident they are doing the right thing corresponds to what management skills?
decision making skills
giving subordinates prompt and helpful guidance to address problems that arise corresponds to what management skills?
contemporary management issues
globalization, quality and its relationship to productivity, an unpredictable economy, the role of social media
though many behavioral theorists had simplistic assumptions about human psychology, their ideas led to contemporary ideas of organizational behavior which is broader and more open to complexity
impact of the behavioral management perspective today: