MGMT 3110 Chapter 11 Test

The glass ceiling is a concept that applies to women, but not to minorities.

False

Your supervisor needs you to work on Saturday morning because the other assistant manager is ill, but your daughter expects you to be present for her soccer game. You are experiencing role overload.

False

Longwei, a new CEO, is excellent at setting and implementing goals, policies, and structure. Longwei is quite proud of the strategic successes he's had in his brief time as CEO. However, many of the employees seem unmotivated and are responding in ways he didn't expect. What should Longwei do?

He should use the principles of OB to better understand the workers.

Neveah, a manager, senses that her employee Akeno has low self-esteem. Which of the following might Neveah implement in her attempt to raise Akeno's self-esteem?

Neveah should remind Akeno that he is dependable and always makes the customers feel welcome.

________ are the beliefs or feelings that are learned predispositions toward a given object.

Attitudes

Having a good attitude is an important part of career readiness. If you want to foster a positive approach, which of the following statements should you follow?

Determine specific behaviors that exemplify good attitudes, and focus on displaying them at work.

Which statement is a true representation of what managers should know about generations in the U.S. workforce?

Even though most workers are Millennials, an increasing proportion of older adults are still working.

Which of the following is accurate in regard to self-esteem?

People with high self-esteem are more likely to be independent thinkers with positive thoughts.

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Stereotyping

The adage "happy workers are productive workers" can be commonly heard from managers. Based on the evidence, do you agree that this is an accurate description of the relationship between job satisfaction and job performance?

Yes, job satisfaction and performance are correlated, but there are other attitudes and characteristics to consider as well.

Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

assign Maggie to a highly structured job requiring greater compliance.

Bill started running each night as soon as work ended before heading home. Bill feels able to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is Bill working on?

channeling his emotions

The ________ component of an attitude consists of the beliefs and knowledge one has about a situation.

cognitive

Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

emotional stability

Luke, who holds a master's degree, refuses to work for Maya because, although Maya has run the department for 22 years, she does not have a college degree. Luke is convinced he is more qualified to be the manager. Luke is causing conflict based on a characteristic in which layer of the diversity wheel?

external dimensions

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

extroversion.

Justyne is valued by her organization as a high-utility employee who can answer the phones, greet customers, handle billing questions, operate the manufacturing equipment, and be a quality checker. Because she is competent in so many areas, Justyne is frequently moved around the company to wherever she is needed that day. It is likely that Justyne has high

generalized self-efficacy.

Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.

high; conscientiousness

An employee's ________ behaviors helps the employee exceed the work-role requirements for the job.

organizational citizenship

Sophie manages the nursing staff at a hospital. She really wants the nurses to view working for the hospital as an important part of their identity. Sophie knows that strong ________ leads to lower turnover and more organizational citizenship behaviors.

organizational commitment