MGMT 317 LinkedIn Learning Course 2

According to research, what percent do leaders spend on communication?

75%-90%

When having a difficult conversation, what should a leader do? (choose three) A. Stick to the facts and avoid opinions. B. Make judgments and assumptions about the situation. C. Practice active and humble listening. D. Practice empathy. E. All of these answers.

A, C, D

What is true when it comes to increasing your team's effectiveness?

Allowing team members to be part of the process and feel included will encourage them to feel more vested in the work.

What is true when it comes to building relationships in your organization?

Building relationships up, down, and across your organization is key to your success as a leader.

If the person who offended you doesn't acknowledge it or apologize for their actions, what should you do? (choose three) A. Retaliate. B. Be the bigger person and act like it didn't happen. C. Restate the impact of the behavior. D. Refer to the company Code of Ethics. E. Take it to the next level supervisor.

C, D, E

How does the increasing diversity in the workforce change the demands on leaders?

Leaders must accommodate a wider range of styles, needs, and preferences.

What best defines "effective leadership"?

Using a variety of leadership styles at the right time and in the right way

What is meant by vision?

a view of how the future should look

As a leader, you have a responsibility to stay on top of workforce trends while building the skills and competencies needed to lead effectively. What is an example of a current workforce trend?

all of these answers

Business acumen is defined as understanding the context in which the company operates, and utilizing that information to make solid business decisions and to solve problems. Which represents a type of business acumen"?

all of these answers

The Gig Economy is altering the way we work. It is comprised of _____.

all of these answers

How should you start with increasing team effectiveness?

by assessing capabilities, gaps, and needs

Sitka is a mid-career leader in his organization. He is at a point where he can pursue advancement or stagnate. How can he improve as a leader?

by engaging in lifelong learning

When Hung Soo tries to read an annual report, he is totally baffled. How can Hung Soo learn to read these types of reports?

by learning the operations and language of business

How can you communicate effectively?

by practicing active listening and sharing openly

Pedro is under a lot of pressure to produce results in the coming year. How can he lead with a drive for results?

by providing resources, expectations, and milestones

How can you encourage a diversity of thought?

by respecting and listening to all opinions and ideas

Which features are common to building all relationships?

communication and respect

In what stage of the Situational Leadership style does the leader tell the person what they have to do, how to do it, and why it needs to be done?

directing

Which term defines the level of positive emotional commitment employees feel toward their job and organization?

engagement

What are the essential elements of leading a team through change?

involvement, communication, and coaching

When dealing with issues involving inappropriate discrimination, what is absolutely essential?

involving HR

Effectively leading yourself starts with which three components?

purpose, vision, and values

Alice has been a part of the team for a long time, but she still needs a little help with understanding purpose. Which leadership style would most benefit Alice?

supporting

How are first impressions made?

through body language and the first few words

What is one approach that works when it comes to effectively managing conflict?

Get acknowledgement on the effect of the behavior to move past it and come to a mutual agreement.

Alfonso failed to honor a commitment to provide an additional team member. How should he behave with the team now?

He should apologize and explain why.

What best represents leading change with agility and resilience?

Helping a team understand the why behind the change, and what it would and could mean for them and their jobs

Vivienne is a member of your team within a large organization, and she habitually instigates conflict. You have tried a few times to compel improvement, but without success. What are your next steps?

Document, warn, and escalate.

Apologizing when you're wrong and owning up to your mistakes will cause you to lose trust with others.

False