MGMT 320 Exam 1
In the Management in Action case, the systems viewpoint would categorize the plant-based fibers and recycled polyester Stella McCartney uses to develop "fur-free" fur as inputs transformational processes. cogs. outputs.
Inputs Inputs are the people, money, information, equipment, and materials required to produce an organization's goods or services. Here, plant-based fibers and recycled polyester would be considered materials.
A key contribution of ________ was the identification of the major functions of management which are planning, leading, organizing, and controlling. total quality management the behavioral viewpoint contingency theory administrative management
administrative management
The manner in which health care is delivered is quite complex. Health care options can range from a general practitioner in a local rural clinic to a neurology specialist in a large research hospital. According to ________, all of these health care providers interact with one another according to certain simple rules. contingency theory complexity theory a webbed system a closed market system
complexity theory
This year's sales at Yours Truly Consignment have been strong, and next year's sales are also projected to be good. Even so, Yours Truly managers should conduct ________ so they are prepared in the case that sales drop unexpectedly. vision planning contingency planning background planning trend analysis
contingency planning
The Management in Action case references the payment of bribes to college coaches for spots on their team rosters. What type of ethical misconduct does this represent? sexual harassment abusive behaviors violations of health and safety regulations corruption
corruption
________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation. Artificial intelligence IT simulation Human simulation Simulation production
Artificial intelligence
Why is willingness at the center of the process when it comes to managing your career readiness? It demonstrates the importance of the competencies .It is up to you to shape your shape your future. It is up to the future employer to offer you a job. It is part of your degree program.
It is up to you to shape your shape your future.
Which is better: mindfulness or multitasking? Multitasking is better because you are prioritizing tasks and doing them in order. Multitasking is better because you can do many things at once. Mindfulness is better because you can do many things at one time. Mindfulness is better because you are focusing on one thing until it is completed.
Mindfulness is better because you are focusing on one thing until it is completed.
________ forces affect the way politics shape laws and the way laws shape the opportunities for and threats to an organization. For example, some cities in the United States (including New York City and San Francisco) have set the minimum wage far above the federally mandated minimum wage. Demographic Technological Political-legal Sociocultural
Political-legal
The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors, with the ultimate goal of minimizing errors by managing each stage of production. This process is an example of the ________ technique. zero defects JIT quality control quality focus
Quality Control
Which of these managers is engaged in operational planning? Yuan is assessing which divisions stayed within their budgets. Renata is assigning employees to workstations and applying protocols to resolve customer complaints. Jesse is writing a statement about the purpose of his organization. Najah is adjusting the safety policy after an employee was injured.
Renata is assigning employees to workstations and applying protocols to resolve customer complaints.
Breyona keeps a close eye on her company's internal and external environments to identify better ways of doing business and to discover possible opportunities for new products. In which activity is Breyona engaged? management by observation VRIO framework strategic control SWOT analysis
SWOT analysis
Zene is a chef and owner of a popular restaurant. Zene frequently visits competing restaurants to observe how they are doing things. He told one of his managers, "I eat dinner at a lot of restaurants because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." In which activity is Zene engaging? management by observation TQM assessing current reality environmental planning
assessing current reality
When the university's provost sets a major student retention goal, the cascading-goals process would occur if the professors change textbooks. deans set retention objectives for their colleges and schools. food court in the student union extended its hours. student government association elected a new president.
deans set retention objectives for their colleges and schools.
Between the years 2020 and 2060, the non-Hispanic white portion of the U.S. population is expected to double .increase .remain unchanged .decrease.
decrease
A company that gradually phases out product lines or liquidates its inventory is pursuing a ________ strategy. diversification defensive stability growth
defensive
Big Derrick Energy is an oil-drilling company that utilizes a ________ wherein Derrick operators who exceed their performance targets will earn a bonus in addition to their regular pay. sliding pay scale differential rate system skimming profit margin entitling employee payment
differential rate system
The macroenvironment, also known as the ________ environment includes six forces. economic general ethical task
ethical
The board of directors for a regional trucking company is comprised of a chairman/CEO, a president, two executive vice presidents, and 13 additional executives; all of whom are trustees. external stakeholders. private investors. inside directors.
inside directors.
David, the vice president of operations for a publicly traded beverage company, learns that his company is in talks to be acquired by a very popular candy company. Although the deal is not public yet, David expects the post-merger value to increase dramatically, so he trades for a large number of shares of the candy company. In which illegal activity has David engaged? a Ponzi scheme short selling abusive supervision insider trading
insider trading
To meet the challenge of managing for diversity, managers should expect the proportion of African American customers to decline. avoid hiring women into leadership roles. rely on the government to set affirmative action quotas .maximize the contributions of all employees.
maximize the contributions of all employees.
Fair Play, California and its surroundings area are well known for their vineyards. Successful wine-making depends very much on the air, soil, and water quality of the land upon which the grapes are grown. Thus, the ________ of the region is important for Fair Play vineyards in protecting their triple bottom line. corporate social responsibility government regulators macroenvironment natural capital
natural capital
Ignacio has excellent hard skills, including his competency in ________, as demonstrated by his expertise in developing, delivering, and analyzing his company's social media impact. computational thinking new media literacy information technology application decision making
new media literacy
The three levels of ________ are strategic, tactical, and operational. marketing planning diversity the environment
planning
Which managers would be at Level 2: Business-level strategy? human resource managers marketing managers retail unit managers finance managers
retail unit managers
According to Robert Katz, which three skills do managers develop through education and experience? monitoring, planning, leading technical, leading, planning technical, conceptual, human planning, leading, conceptual
technical, conceptual, human
The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix's vision statement. company tagline. mission statement. values statement.
values statement.
Estaban was fired for ________ after it was determined he had been inflating his production reports each quarter. abusive supervision economic forces insider trading workplace cheating
workplace cheating
The Sarbanes-Oxley Act of 2002 established requirements for ________ and penalties of as much as ________ for noncompliance. proper financial record keeping for private companies; 20 years in prison proper financial record keeping for government organizations; 25 years in prison codes of ethics guidelines for organizations; $20 million proper financial record keeping for public companies; 25 years in prison
proper financial record keeping for public companies; 25 years in prison
If you focus on managing the production and delivery of your organization's products or services more effectively, you are managing its human relations. marketing. workforce diversity. operations.
operations
to assess imitability, managers must consider whether the resource puts the firm in a competitive position. several competing firms already exist. the firm has the structure and culture to go forward. other firms can get into the market without much expense.
other firms can get into the market without much expense.
Because this core process calls managers to link their employees' talent to strategic goals, Bossidy and Charan believe that the ________ process is the most important. operations planning people leading
people
A sports drink company is practicing by ________ tying the CEO's compensation to her progress on meeting water conservation and package recycling goals. workplace cheating the justice approach CSR contracting clawbacks
CSR contracting CSR contracting is the linking of executive compensation to CSR criteria such as environmental and social performance.
Olivia works as a county animal-control officer. Her job is to assist all the residents of her county with stray, nuisance, and lost animals, but she is restricted from providing animal-control services in adjoining counties. Olivia probably works for a ________organization. commonweal for-profit mutual-benefit servant
Commonweal a type of nonprofit organization, offer services to all clients within their jurisdictions. Examples are the military services, the U.S. Postal Service, and your local fire and police departments.
Based on what you learned about the career competency of understanding the business, which of the following would be a pre-interview red flag? The person you are interviewing with is new to the company. Current news stories about the company describe events that are inconsistent with what you learned about its mission, values, and culture. The company is providing a new product or service that has not been mentioned on its website. Too many employees have posted positive comments about the company—something isn't right.
Current news stories about the company describe events that are inconsistent with what you learned about its mission, values, and culture.
Omar runs a popular sports bar and grill that is soon to implement a new point-of-sale software. Which of these represents a learning objective that Omar might set? Provide all customers with a follow-up survey. Decrease food waste by 15%. Ensure all employees complete a virtual training on the new software. Increase the number of tables who order appetizers.
Ensure all employees complete a virtual training on the new software.
Masoud is a commercial architect and believes he is a strong strategic thinker because of the depth of his understanding of building design. His colleagues, however, believe he is too focused on the principles of design and not in tune to trends in areas such as environmental impact, efficiency, and local regulations. Based on what you know about developing strategic thinking, what does Masoud need to do He needs to be a better team player with colleagues. He needs to practice being a "T" thinker. He needs to keep up to date on the basic technical aspects of architectural design. He needs to practice developing strategic plans.
He needs to practice being a "T" thinker.
Karam is a top manager at a large plumbing supply company. Caroline, the company president, noticed that recent college graduate and first-line managers tend to gravitate toward Karam. They approach Karam for advice, especially on important matters, even though he does not directly supervise most of them. Caroline realizes that Karam is acting as a(n) ________ to junior employees. client middle manager mentor entrepreneur
Mentor
In which of these examples is the competency of networking supporting planning? Peyton is adopting a strategy of making social media posts in advance and then scheduling them to appear at high-engagement times. Mohammed intends to decrease labor costs at his firm by 15% over the next six months. Daniella is completing extra workshops to make her a better customer service manager. Naheem's company is establishing a new contract with a vendor that Naheem met during a trade show.
Naheem's company is establishing a new contract with a vendor that Naheem met during a trade show.
_____ forces lead to new developments in methods for transforming resources into goods or services. For example, a new technique called hydraulic fracturing (or fracking) has been developed to harvest natural gas trapped below the earth's surface. Sociocultural Political-legal Economic Technological
Technological
Which of the following is a key benefit of studying theoretical perspectives on management? They serve as a guide to action and a source of new ideas They are effective cost-reduction tools. They are effective synergy-building approaches. They emphasize diversity.
They serve as a guide to action and a source of new ideas
Management students may not immediately become managers, but studying management can help you better manage money. counsel others on personal and family issues .understand how organizational decisions are made improve your technology skills.
Understand how organizational decisions are made
Jack Welch recommends analyzing competitors' strengths and weaknesses to answer the question: What's around the corner? What has the competition been up to? What have you been up to? What does the playing field look like now?
What does the playing field look like now?
Cooper has created and carried out a plan for his business. For Cooper, the benefit of enacting the control steps will be arranging tasks to be done and clarifying the reporting structure. evaluation of how competitors will respond to his company's innovations. retention of employees with strong technical skills. a continuous feedback loop that ensures plans stay headed in the right direction.
a continuous feedback loop that ensures plans stay headed in the right direction.
To be profitable and to grow, firms need a competitive advantage that is based on products or services that are valuable, rare, and difficult to imitate. Which of these examples is mostly likely to have a competitive advantage? a souvenir shop in a beach town that sells dried sand dollars, jewelry made of shells, and tie-dyed shirts a cat-sitting service, where you take care of people's cats when they are on vacation an independent book store that sells used books, knick-knacks a portrait-painting service by a very talented artist who is known for her ability to make all men look handsome and all women look beautiful
a portrait-painting service by a very talented artist who is known for her ability to make all men look handsome and all women look beautiful
Based on the Management in Action case and what you know about VRIO, which of the following does La Croix have? an organization that is prepared to leverage its resources a product that is only controlled by a few firms a product that is difficult to imitate a valuable product
a valuable product
For organizational goal setting to be effective, goals must tactical goals should be set before strategic goals. objectives must remain fixed and unchanging. employees should provide continuous feedback to each other. be applied organizationwide.
be applied organizationwide.
A primary contribution made by Douglas McGregor is that managers should be aware of their attitudes toward employees make continuous improvements .create cross-functional synergy help employees fulfill their human needs.
be aware of their attitudes toward employees
According to research, finding meaningfulness in your life will be associated with increased hospitalizations .decreased productivity .a longer life span .better work and life satisfaction.
better work and life satisfaction.
In a corporation, the________ is the group of people elected to oversee the firm's activities and ensure that management acts in the shareholders' best interests. board of ethics board of directors strategic board. board of regents
board of directors
As police chief in a small town, Luciano is very concerned about measuring the success of his organization. How might Luciano measure success? by increasing the amount of revenue earned from tickets and fines based on whether he saved enough department funds last year based on social media comments related to local homelessness by considering the effectiveness of the police in protecting and serving the town
by considering the effectiveness of the police in protecting and serving the town
MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO ________ through the organization. moving upward changing significantly becoming more generalized cascading down
cascading down
Work at a large pharmacy is tightly regulated. The pharmacists ensure order accuracy, monitor for interactions, and consult with clients. The pharmacy technicians receive and dispense orders, answer phones, and answer questions. This represents which positive feature of bureaucracy? clear division of labor varying the approach according to the situation organizations being operated as communities scientifically studying each part of a task
clear division of labor
Planet Pantry sells high-quality products and grocery items that are unique to its highly populated area, and it offers frequent cooking classes showcasing global cuisine. By offering these types of products and services, Planet Pantry is pursuing a ________ strategy. differentiation value-focused cost-focus focused-differentiation
differentiation
The top managers of One World Enterprises are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed his concern over the economy and has told his managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of One World are writing a mission statement. doing strategic planning. developing their action plan. producing their code of ethics.
doing strategic planning.
Organizational weaknesses in a SWOT analysis are environmental factors that the organization may exploit for a competitive advantage. SMART goals that are set but not achieved. drawbacks that hinder an organization in executing strategies. problems that a specific industry needs to correct.
drawbacks that hinder an organization in executing strategies.
Chyaru and her managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of coffee shops over the next 12 months. The managers are studying the ________ forces in their organization's general environment. economic sociocultural political technological
economic
The executives of large company demonstrate their strong belief in ________ by translating principles based on best evidence into organizational practice and by bringing rationality into the decision-making process. evidence-based management quantitative management behavioral science approach the contingency viewpoint
evidence-based management
Prior to Apple's debut of the iPhone, Microsoft was also working on a revolutionary smart phone. Microsoft was already one of the world's leading technology companies with thousands of engineers and designers with hundreds of millions of dollars for their R&D budget. Despite having a solid strategy and adequate resources, Microsoft derailed cross-departmental cooperation, perpetuated unhealthy competition among its employees, and ultimately fired Bill Gates. developed a competitive advantage in smart phones. closed the business due to a labor strike. failed to implement its strategy.
failed to implement its strategy.
Ramiro's customers seem to be buying less of his freshly baked breads and more of his yogurt parfaits and coffees. Ramiro begins to ask customers at the checkout why they made their selections. He learns that many customers are choosing a gluten-free diet. Ramiro uses this ________ and adds gluten-free breads to his menu, which sell out most days. transformational process input output feedback
feedback
Matthew has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step? conduct a feedback loop strategy implementation formulate functional strategies maintain strategic control
formulate functional strategies
Recently, Splendor Stay, a large hotel chain, acquired Opulent Inn, a hotel chain with 27 locations. Senior-level managers have set the strategy for rebranding the Opulent Inn locations and marketing Splendor Stay's expanded footprint. Which managers will be responsible for making tactical decisions to support this rebranding? senior-level executives acquisition functional
functional
To be career ready, Zina wants to incorporate changes into her life that will give her behavioral examples of professionalism and work ethic to discuss in job interviews. Zina has heard that people who get the right amount of sleep are less tempted by unethical behavior, so she has made a commitment to go to bed earlier, when possible. Zina also is going to pick up reading again, a hobby she has just not made time for lately, which will reduce her screen time especially right before bed. Zina also might begin to have her food delivered by a food service such as Hello Fresh or Blue Apron instead of eating out. start thinking she is good at everything and can do no wrong, instilling confidence in herself. start handwashing her clothes instead of using the washing machine to reduce energy costs. get in the practice of turning off lights when she leaves rooms and remember to bring a reusable water bottle to work.
get in the practice of turning off lights when she leaves rooms and remember to bring a reusable water bottle to work.
Growth, stability, and defensive strategies are common ________ strategies. cost-leadership stabilization leadership grand
grand
According to the ________, Javier must have access to food and shelter to be motivated, but he will also seek recognition and acceptance. hierarchy of production worker empowerment theory Hawthorne effect hierarchy of human needs
hierarchy of human needs
Which option below would be a winning move for Rolle's Bakery? analyzing the strengths and weaknesses of the three competing bakeries in town hiring a classically trained pastry chef to expand the business into desserts and custom cakes cutting costs by only opening the bakery three days each week benchmarking its rolls against those sold by the fanciest restaurant in town
hiring a classically trained pastry chef to expand the business into desserts and custom cakes
The high likelihood of an innovative product copied or counterfeited in a foreign factory, regardless of holding a patent or trademark, is one example of changes in the economic, political, legal, and technological global system known as ________ forces. demographic technological local international
international
Mintzberg theorized that managers play which three broad types of roles? interpersonal, informational, decisional interdependent, monitor, analytical interpersonal, analytical, professional professional, leader, informational
interpersonal, informational, decisional
Destiny has three employees whose work habits she struggles to understand. Spencer likes to come in at noon and work until late in the evening. Lydia comes in early, creates a task list for the day, and only works on what is on the list. Miranda flits in and out of others' cubicles, and seems to always be off task, but when asked for a report, she has it handy. By applying the behavioral viewpoint, Destiny will be better able to keep employees focused on achieving goals. make continuous improvements. create cross-functional synergy. create, acquire, and transfer knowledge.
keep employees focused on achieving goals.
Career readiness represents the extent to which you possess the ________ desired by employers. knowledge, skills, and degree knowledge, skills, and attributes motivation, skills, and self-awareness skills, attributes, and references
knowledge, skills, and attributes
When a cross-town competitor closed suddenly, the number of customers at Janie's Gun Gallery increased dramatically. Janie inspired her team to put in extra effort to meet every customer's needs. Which of the four key management functions was Janie using? leading organizing planning controlling
leading
When managers apply the continuous feedback loop known as the planning/control cycle, which management functions are implied? organizing and goal setting learning and motivating triple bottom line and learning leading and organizing
leading and organizing
As a veterinarian technician, Alma offers to perform blood tests to hone her diagnostic skills, volunteers to organize the free spay/neuter clinic twice a year, and trains new employees. Alma is developing her career readiness by learning on-the-job. modeling others who possess her targeted competencies .learning from educational activities. building self-awareness.
learning on-the-job.
An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n) employee engagement atmosphere. learning organization. innovation focused organization. customer-focused organization
learning organization.
The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to the results achieved is known as tactical goal setting. management by objectives. Mayo management theory. strategic planning.
management by objectives.
Each month, Nathan attends a meeting of the local chapter of the Society for Human Resource Management (SHRM). Nathan and other human resources professionals volunteer their time to create professional development sessions and networking opportunities that allow them to advance their careers. SHRM is probably a(n) ________ organization. mutual-benefit for-profit commonweal nonprofit
mutual-benefit
CorrectTalk is a company that provides security and communications technology to jails and prisons. Over the last several months, CorrectTalk's profits have dropped and the company seems to be moving in the wrong direction. The owner recognizes that he wrongly assumed that his clients would need more technology and that his installation teams frequently have internal conflict. These issues are a result of no code of ethics. no focus on JIT. little company diversity. poor planning.
poor planning.
Benedict has worked for the local utility company for over 40 years. With his maturity and business experience, his decisions are sound, based on solid, proven values. Benedict tends to be an independent thinker who focuses on empowering his employees. Kohlberg would probably think Benedict is at the ________ level of personal moral development. postconventional conventional nonconventional preconventional
postconventional Level 3, postconventional—guided by internal values. The farthest along in moral development, Level 3 managers are independent souls who follow their own values and standards, focusing on the needs of their employees and trying to lead by empowering those working for them.
Nyah knows that planning and strategic management can help focus on the most critical problems, choices, and opportunities by encouraging new ideas. providing direction and momentum. setting long-term goals. developing a sustainable competitive advantage.
providing direction and momentum.
You are the sales manager for a company that sells many types and sizes of rock and gravel to construction, landscaping, and retail clients. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices from the quarries. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. To enact the controlling management function, what would you do next? determine which employee(s) should be responsible for purchasing, and reorder the workflow to better accomplish the work determine the reason for the higher costs, and take action to bring those costs down redirect the strategic goals of the business to begin selling power tools give an inspirational speech to motivate the employee to improve her effort on the competitive bid process
redirect the strategic goals of the business to begin selling power tools
The city government of Springfield promised significant tax breaks to a large manufacturer if it opened a factory in Springfield, which would result in nearly 200 new local jobs. After opening the factory, the manufacturer decided that it would staff the new Springfield factory with employees from its other locations, meaning no new jobs were created. As a result, the city of Springfield instituted clawbacks by forcing the retailer to pay large fines. forcing the manufacturer to unionize. rescinding the tax breaks given to the manufacturer. increasing the tax breaks offered to the manufacturer.
rescinding the tax breaks given to the manufacturer.
Kalini, a package delivery service manager, is interested in implementing ________. To do this, Kalini will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period. scientific management human relations management contingency management management science
scientific management
Managers can use an operating plan to describe what an organization wants to become. determine the organization's goals over the next five years. segment strategic goals into short-term targets. show how goals are connected across an organization.
segment strategic goals into short-term targets.
In the Management in Action case, Stella McCartney's primary focus was on shared value and sustainable development. human relations and worker productivity. administration and managing the total organization. logic and bureaucracy.
shared value and sustainable development.
A factory that makes potato chips could use a ________ to assess its impact on people, the planet, and profits. In reviewing different company portfolios, where in the company would you guide her to be successful with her research? crowdfund Fair Trade purchase strategic alliance social audit
social audit
In the Management in Action case, the intense pressure surrounding college admissions that plagues both students and parents, is an example of a(n) ________ force. ethical political-legal technological sociocultural
sociocultural
The behavioral science approach includes psychology and economics, biology, and management. sociology, forensic science, and economics. sociology, anthropology, and economics. technology, sociology, and management.
sociology, anthropology, and economics.
Managers can use an action plan to show how goals are connected across an organization. combine low-level goals into a higher-level goal. develop a sustainable competitive advantage. specify the steps that will be used to reach a goal.
specify the steps that will be used to reach a goal.
According to management scholars Porter and Nohria, modern managers should expect to be responsible for one department or project at a time .work long hours with limited interpersonal interactions .spend almost all of their time communicating with others supervise employees who are working to meet the managers' demands.
spend almost all of their time communicating with others
All That Enterprises has a reputation for reliability and customer service, qualities that helped to build this highly respected name brand over the last 15 years. Speaking at a recent business conference, Kenan, the CEO of All That, told his audience, "We have built our reputation by changing little over the last several years, but consistently helping customers with great, caring service and a reliable product." Which type of strategy does All That Enterprises use? defensive stability growth retrenchment
stability
A local boat manufacturing company has been family owned for more than 70 years, and it is the largest employer in the county. The boat company demonstrates corporate social responsibility by operating within a balanced, zero-based budget. not discriminating in employment. starting a free trade school that trains people to be welders, electricians, plumbers, or boat builders. proudly promoting its code of ethics.
starting a free trade school that trains people to be welders, electricians, plumbers, or boat builders.
Executives of a national insurance underwriting firm has informed its district managers of a new goal to improve customer retention. The district managers will set goals to be achieved over the next 6 to 24 months as part of ________ planning. working-level tactical middle-level operational
tactical
Picnix, a meal-kit company, has set a strategic goal of decreasing corporate costs by 12% over the next 4 years. Joseph manages one of Picnix's distribution centers. Installing a just-in-time inventory system and partnering with a new produce wholesaler are ________ that Joseph can implement over the next 12 months to contribute to the strategic goal. long-term goals vision statements tactical goals action plans
tactical goals
In the second core process, managers should address questions such as "Who is the competition?" and "Are the short term and long term balanced?" to better understand who is going to get it done. the jobs of the future. the path for people to follow. the "how" of execution.
the "how" of execution.
Which one of the following is one way to think about management? the art of getting things done through people the synergy of accomplishing things the art of efficiency and effectiveness the science of helping people
the art of getting things done through people
Strategic implementation is thought to be the first step in organizational assessment. the greatest managerial challenge in strategic management. about developing a strong diversity plan. the most important step in the strategic management process.
the greatest managerial challenge in strategic management.
A flaw of the theories put forth by Taylor, Spaulding, and Fayol is that they assumed employees would work harder if they received extra attention. there is "one best way" to manage organizations. that data analytics and social media would attract Gen Z workers. workers could ignore "visual noise" in open office settings.
there is "one best way" to manage organizations.
To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as total quality management (TQM). evidence-based management. competitive edging. customer focus.
total quality management (TQM).
Believing that employees should be promoted solely on the basis of merit, that no bribes will be paid to foreign officials to obtain business licenses, and that companies should offer extended maternity leave upon the employee's request are examples of ethical behaviors. ethical dilemmas values. morals.
values.
ProFast Technologies makes and sells only one product, a high-quality server for secure cloud storage. ProFast was recently approached by Digital Territory, a large data warehouse that rents server space to commercial customers, about purchasing their company. Digital Territory is engaging in unrelated diversification. differentiation. vertical integration. related diversification
vertical integration.
