MGMT 3320 Ch. 10

Which of the following statements about employee separation is true?

-may be voluntary or involuntary -examples: termination, downsizing, retirements, turnover -Outplacement services provide employment-counseling services for employees faced with downsizing. -Wrongful discharge is a legal doctrine that requires employers to have a job-related reason for terminating an employee.

A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

360-degree feedback

The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

80 percent rule

____ is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Adverse impact

____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

Background checks

To minimize the problems inherent in firing employees, managers should do which of the following?

Before firing employees, managers should give them a chance to improve.

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Disparate treatment

Which of the following statements about résumés and job application forms is true?

Employee-related laws apply to job application forms and résumés.

____ help companies meet the legal requirement that their human resource decisions be job-related.

Job specifications, job analyses, and job descriptions

____ interviewing typically leads to much more accurate hiring decisions (i.e., correctly predicting which job applicants will perform better, and therefore should be hired).

Structured

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

a hostile work environment

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

The U.S. chemical industry faces a looming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator is 50. A wave of retirements among these highly qualified and experienced operators in coming years will create openings for as many as 10,000 operators in the chemical industry. The retirement of the current operators is an example of ____.

dysfunctional turnover

An ESOP is an ____.

employee stock ownership plan

Aptitude tests are also called ____.

specific ability tests

____ interviewing typically leads to much more accurate hiring decisions (i.e., correctly predicting which job applicants will perform better, and therefore should be hired).

structured

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.

validation

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work sample test

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?

aptitude testing

Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already over-extended employer.

background check

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

background checks

To improve traditional performance appraisal feedback sessions, it is recommended that managers ____.

base performance appraisal feedback sessions on self-appraisals

Which of the following is an example of a subjective performance measure?

behavioral observation scales

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

Two of the most important results of a job analysis are ____.

job descriptions and job specifications

The United Kingdom issued a new recruitment publication for the nation's Fire Service. The publication lists all of the qualifications needed to become a fire fighter. This recruitment pamphlet is actually a(n) ____.

job specification

From a legal perspective, there are two kinds of sexual harassment. They are ____.

quid pro quo and hostile work environment

To which of the following aspects of the human resource management process does U.S. Federal employment law apply?

selection decisions, compensation decisions, performance appraisals,training and development activities