MGMT 3370 MASTER
The readily apparent symbols and manifestations of an organization's culture are called its _____.
observable artifacts
careful planning, sensitivity to those affected by the decision
observations about what actually works
SMART goals:
1. specific2. measurable3. attainable4. results-oriented5. have target dates
Select the two overarching perspectives about management.
Historical, Contemporary
__________ power, which all managers have, is power that results from a manager's authority to offer praise and pay raises, even promotions to his or her subordinates.
Reward
The rise in the average temperature near the Earth's surface due to an increase in greenhouse gases in the atmosphere is called _____ and is one aspect of climate change.
global warming
Outsourcing is
Using Suppliers Outside The Company To Provide Goods And Services
Which of the following is a motivating factor according to Herzberg's two-factor theory?
the work itself
The two core principles of TQM are
uniform focus on delivering customer value, and continuous improvement of work processes
Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)
upper-level manager.
Matthew, vice president of human resources at Gamma Phi Corporation, is a(n)
upper-level manager.
Organizations may apply trait theory by
using personality assessments.
Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.
objective
Which of these describe how knowledge of decision-making styles affects managers' work?
- It allows managers to better identify personal strengths and weaknesses.- It gives managers an understanding of how different people reach different conclusions.
Analytical decision makers:
- may overanalyze a situation- take time to make decisions
Select all that apply Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)
-Hispanics -African Americans -Asians
Which of the following are true of an ethical dilemma in an organization? (Select all that apply.)
-It forces you to decide whether to pursue a course of action that may be good for you or the company but that is unethical and possibly illegal.-It often involves choosing between economic performance and social performance.
Place the following obligations of a corporation (as identified by Archie B. Carroll) in order, starting with the highest-level responsibility at the top of the list and placing the most fundamental obligation at the bottom of the list.
1. Being a good global corporate citizen2. Being ethical in its practice3. Obeying the law4. Making a profit
List the steps of the rational model of decision making in the correct order, with the first step listed at the top and the last step listed at the bottom.
1. Identify the problem or opportunity2. Think of alternative solutions3. Evaluate alternatives and select a solution4. Implement and evaluate the solution chosen.
Identify the three principal organizations designed to facilitate international trade. (Select all that apply.)
1. International Monetary Fund2. World Bank3. World Trade Organization
What are the two types of goals in business?
1. Long term2. Short term
______ is a shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.
A culture
What are three characteristics of an organization with a simple structure? (Select all that apply.)
A flat hierarchy Low work specialization Authority in a single person
What is the most accurate description of person-organization fit?
A match between an individual's personality and values and those of the organization
Which of the following are not legal bases for hiring and promotion decisions?
Religion Skin color Gender
While setting up their corporation, Hiro and Mea implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Hiro and Mea have set up
A system of corporate governance
Which terms describe good performance expectations?
Achievable Specific
Which of the following is not true about group decision-making?
An added benefit of group decision-making is groupthink.
Which of the following is not one of the questions Hamel suggests be asked to identify what are the core beliefs that people have about an organization?
Are the visions of high-level management reflected in this belief?
Stores of data that are so large or complex that it is difficult to process them using traditional data base management applications are known as _____.
Big Data
Which one of the following best describes the decisions made by a person with an analytical style?
Carefully considers lots of information and alternatives
Uber stores every single ride it has provided and uses this data for other purposes, including surge pricing, driver notices, and so on. To which of the seven challenges to being an exceptional manager is this activity most closely related?
Challenge 2
What are Porter's four competitive strategies?
Cost-focus Cost-leadership Differentiation Focused-differentiation
What are the three viewpoints of the contemporary perspective of management?
Contingency, systems, quality-management
The three types of organizational roles that managers play are
interpersonal, informational, decisional
_____ help us to stay focused on the big picture, concentrate and make quicker decisions rather than putting them off, and ignore unimportant matters.
Deadlines
What are two advantages for a company that establishes deadlines?
Deadlines aid in making quicker decisions Deadlines motivate employees to focus on the goal.
A ____ is a graph of decisions and their possible consequences.
Decision tree
_____ is the process of analyzing the underlying causes.
Diagnosis
Which of the following statements is NOT true about communication in the workplace?
E-mails can cut through the misunderstandings that result from misinterpreted phone calls.
Consulting firm Accenture predicts that by 2035 artificial intelligence will have which economic effect?
Economic growth will double.
Which of the four disciplines are included in the behavioral science approach to management? (Choose all that apply.)
Economics, psychology, sociology, anthropology
Which of the following is NOT an element of an effective social media policy?
Encourage employees to post honest, bold, and even unpopular decisions.
Before applying for a job as a contracts analyst, Diego read the job analysis for the available position. This document indicated that the responsible employee reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts.
False
Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.
False
_____ embed preferred culture by describing organizational philosophy, mission, vision, and values.
Formal statements
________ is a control mechanism for making sure the right people do the right things at the right time.
Hierarchy of authority
_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.
Human resource
______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce.
Human resource management
The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders.
Internal
What are reasons that the forced ranking approach to performance appraisal is falling out of favor?
It results in reduced employee performance. The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias.
________ is the debilitating lack of faith in your ability to control your environment.
Learned helplessness
Using suppliers outside of the company to provide materials to make goods and services is called _____.
Outsourcing
_____________ are difficulties that inhibit the achievement of goals.
Problems
The quality-management viewpoint includes which concepts? (select all that apply)
Quality assurance Quality control Total quality management
In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.
Self-managed
The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit.
Spaulding
Which three individuals helped pioneer administrative management theory?
Spaulding, Weber, Fayol
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.
Stakeholders
Within a SWOT analysis, the letter "S" represents a company's _____.
Strengths
Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization.
TRUE
__________ is the last step in the control process.
Take corrective action if necessary
How is mutual accountability fostered?
Team members share accountability for the work.
Which of the following is FALSE about the leader-member exchange (LMX) model of leadership?
The LMX focuses only on the behaviors or traits of leaders.
Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from
The curse of knowledge
Place the steps of the planning/control cycle in the correct order, with step one listed first (at the top) and step four listed last (at the bottom).
The manager develops an action plan.
Why would a group or team NOT typically enforce norms?
There is a need to create a written document of guidelines for new employees.
Optimistic people attempt to change or influence a decision or they adapt and move on.
True
Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.
True
_____ management stresses continuous improvement, employee involvement, learning from customers and employees, and accurate standards for identifying and eliminating problems.
Total quality
Which of the following two initiatives are the focus of strategic human resource planning? (Check all that apply.)
Understanding current employee needs Predicting future employee needs
What are the two types of information that organization charts reveal about organizational structure?
Who specializes in that work Who reports to whom
Which of the following is an example of a dysfunctional conflict?
a manager telling an employee that his work visa can be revoked at anytime
A business plan is a document that outlines
a proposed firm's goals, strategy for achieving them, and standards for measuring success.
Which of the following is NOT an example of noise in the communication process in a typical classroom?
a student answering a professor's question
Which is the second step in the strategic-management process?
assess the current reality
Compensation includes:
benefits wages or salaries incentives
According to Kahneman, System 1 thinking is _____.
intuitive and largely unconscious
Which of the following questions would you use to evaluate alternatives in the third stage of the rational model of decision making?
is it ethical? Is it ultimately effective?is it feasible?
Which of the five reasons to expand internationally would a company's use of maquiladoras satisfy?
lower labor costs
What are the two branches of the classical viewpoint of management?
scientific, administrative
Which of the following is an example of a rule?
"An employee who comes to work intoxicated will be terminated immediately."
What are three characteristics that affect decision making by a group?
- the knowledge of group members- the size of the group- the efficiency of the group
A performance appraisal is likely to contain which two of the following types of information?
Assessment of performance Performance feedback
Turbine Manufacturing uses artificial intelligence in its factories to automate basic tasks, freeing human employees to perform more high-level finishing and quality assurance tasks. Which area of artificial intelligence does this illustrate?
Assisted intelligence
After 20 years on the job, Melanie retired. For several different reasons, the company decided not to replace Melanie with someone else. This is an example of turnover for a company.
False
At the morning status meeting, everyone goes around the room and shares what has happened overnight with the computer system and whether or not there are any change requests in the queue. Regardless of how many issues there seem to be, Joel says, "We can solve anything." What type of leader is Joel?
He is an initiating-structure leader.
King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. This will help to not only reduce company costs but also the costs passed down to its consumers. How would you describe King Power and Light's control system?
It is strategic and results oriented.
Finn likes it when her days are unpredictable and filled with problems to solve. She thrives on solving puzzles and then testing out the different solutions in search of the "right fit." How would you describe Finn's personality?
She has a high tolerance for uncertainty.
During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. How would you describe Maritza?
She is a stink bomb thrower.
Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?
She is playing a task role
Based on planning and strategic management principles, which of the following start-up companies has the LEAST potential to have a competitive advantage, to be profitable, and to grow?
a cat-sitting service, where you take care of people's cats when they are on vacation; you decide to advertise your services on Craigslist and the local newspaper
Which of the following is an example of downward communication?
a manager's feedback about a subordinate's performance
Benchmarking is defined as
a process by which a company compares its performance with that of high-performing organizations.
A forecast is defined as
a vision or projection of the future.
Which of these are identified as being important skills workers will need in a globally connected world?
adaptability to changing circumstances linguistic skillsability to sense and respond to new contexts Linguistic skills
Fran's Crazy Salts has just been bought by Allspice. Employees are unsure of what that will mean for their jobs, as Allspice already has a competent workforce. As a result, many employees have started to call out sick and have begun to look for other jobs. Fran's Crazy Salts should use a change agent to address
adapting to mergers.
According to Herzberg's theory, if employees dislike their jobs, managers should
allow employees to bring their pets to work.
The organizing function of management is characterized by
arranging tasks, people, and other resources to accomplish the work.
Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should
assign Maggie to a highly structured job requiring greater compliance.
An _____ intelligence system learns from human inputs in order to assist humans in making better decisions.
augmented
During Lewin's changing stage, managers should
give employees new information, perspectives, and models for behavior.
Meaningfulness is associated with _____ rather than _____.
giving; taking
A formal set of standards guiding an organization's actions is called a _____.
code of ethics
An organization's external stakeholders include
customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media.
Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers.
ethnocentric
Diversification involves
moving into new lines of business.
A successful organization can involve its employees in the control system in all of the following ways EXCEPT
regulating its behavior.
History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____.
A Global Economy
According to free-market economist Friedman, what is the only social responsibility of a business?
Making profits
______ time is a preference for doing one thing at a time.
Monochronic
According to Bossidy and Charan, execution is the central part of any company's strategy.
True
The simplest definition of productivity is outputs divided by inputs.
True
How often should a company revise its strategic plan?
closer to every one or two years
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.
conceptual
The communication advantages of social media use by businesses can best be summarized as
connectivity
Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"
contingency
Organizational design is concerned with which two activities?
creating structures of accountability and responsibilitycreating a structural design that will help an organization execute its strategies
Which of the following are true regarding the second stage in the rational model of decision making?
creativity precede innovation and has been described as the source of all intellectual property, once you have identified a problem or an opportunity and diagnosed its causes you need to come up with both obvious and creative alternative solutions
Employers find that many college graduates have large gaps in________, skills that employers are looking for.
critical thinking, written communication, and evaluating information
Issues with the classical viewpoint include that it: (select all that apply)
fails to account for the importance of human needs, is overly mechanistic, views humans as cogs in a machine
Beau was leading a project when a conflict erupted. He did not know what to do, so he did nothing, which allowed Noel to emerge as the leader. This group was still in the________ stage.
forming
All the following are characteristics of group decision-making EXCEPT _____.
groups make decisions quickly
Jason and his wife are expecting their first child this week, but Jason had to attend a very important meeting in Quebec. While in Quebec, Jason was able to check his phone for text messages every hour, and as soon as his wife went into labor, he was able to return home in less than six hours. How was this possible?
he bought into the notion of the global village
In order to follow Mary Parker Follett's concept of integration, a company should
hold meetings between managers and workers to solve problems in a mutually beneficial way
It is the function of the _____ to take the strategic plan and develop actionable short-term goals that a business can achieve.
operating plan
_____ management focuses on managing the production and delivery of an organization's products or services more effectively.
operations
Environmental factors that an organization may exploit for competitive advantage are called organizational ______.
opportunities
A(n) _____ is a system of consciously coordinated activities or forces of two or more people.
organization
Millennials who came of age during the Great Recession of 2007-2009 are more concerned with
others
Strategic positioning attempts to achieve sustainable competitive advantage by:
preserving what is distinctive about a company
Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
servant
It is important to keep an open mind and suspend judgement when developing a proactive learning orientation. Which of the following is not a key skill that would demonstrate your open-mindedness?
show your emotions and challenge task
Research shows that followers seek and admire leaders who create feelings of
significance.
What are the three core processes of business identified by Bossidy and Charan?
strategy operations people
When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as
sustainability
Why is it important for management to use a balanced scorecard?
to view performance in several areas simultaneously
Amazon recently announced that they were raising the minimum wage for all employees to $15 to address the low-wages of its employees. Amazon
understands that employees have a voice in decisions that affect them.
Which of the following is NOT a self-affirmation?
"I am right, and I can do it the way I please."
Stark Knives has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the employee break room with their mission statement. Which of the following statements would be on that banner?
"We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."
While networking, you are more likely to be remembered if you ask
"What was the highlight of your day?"
One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and
"it should guide decisions."
Which of the following are examples of Big Data?
- Social network communications- Data in corporate databases- Web-browsing data trails- Surveillance data
People with a conceptual decision-making style are likely to do which of the following?
-rely on intuition-find creative solutions-take risks
An organization's vision represents
.where the organization wants to go.
Refer to Figure 6.2. Place the steps in the strategic-management process in the correct order, with the first step listed at the top.
1. establish the mission, vision, and values statements2. assess the current reality3. formulate corporate, business, and functional strategies4. execute the strategies5. maintain strategic control
What is the difference between a group and a team?
A group is a collection of people, and a team is a powerful unit of collective performance.
Which of the following defines an organization?
A group of people who work together to achieve some specific purpose
Operating plans:(Check all that apply.)
A. turn strategic plans into actionable short-term goalsB. break long-term output into short-term targets or goals
Which of these events are credited with setting up the conditions by which the global economy - goods, people, and money moving freely throughout the world - could flourish? (Check all that apply.)
Asian countries opening their economies to foreign investorsThe worldwide trend of governments deregulating their economiesThe fall of the Berlin Wall
In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?
Assessment
Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.
Base pay
Why has leadership become required for survival?
Because more changes are needed.
Luke gave some people street directions, but because they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. Why?
Because they did not respond, there may have been a feedback barrier.
Which decision-making style is the most people-oriented of the four styles?
Behavioral
Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ____. These data include not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data.
Big Data
What is the name of a technique used to help groups generate multiple ideas for solving problems in which potential ideas or solutions are collected (sometimes anonymously) and written on a board or flip chart?
Brainstorming
Which of these represent measurable goals? (Select all that apply)
Customer service agents should improve customer relations by making 10 follow-up calls each week. No more than 50% of cars should be sold below MSRP.
Select all the statements that accurately represent Hurley's views on the most important crisis in business today.
Customers may think certain organizations are ethical, but that does not mean they should trust them.What is important is that organizations deliver every day on what they promise.In business today, there is a crisis of trust. In business today, there is a crisis of trust.
A graph of decisions and their possible consequences used to create a plan is known as a(n) ______.
Decision tree
______ occurs when people perceive they are being attacked or threatened.
Defensiveness
Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?
Discipline
Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?
Downsizing
Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.
Employee compensation Employee benefits Job security Working conditions
Which of the following aspects of a company's performance are measured by the company's triple bottom line? (Select all that apply.)
Environmental Financial Social
_____ managers believe that their native country, culture, language, and behavior are superior to all others.
Ethnocentric
In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?
Evaluations
Which two of the following are concerns that a manager should consider when an employee is promoted?
Fairness Nondiscrimination
A rich medium is more effective with routine situations.
False
The American research committee that promoted one world government and one world economy was known as the GLOBE project.
False
The result of too much conflict in the workplace is usually indolence.
False
True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.
False
Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet.
False
Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
False, From his observations and other research, Mintzberg concluded that managers play three broad types of roles or "organized sets of behavior:" interpersonal, informational, and decisional.
Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which of the following would be encouraged by Imani?
George tells a story about a time when the company was first starting out and how the employees banded together.
_________ means that the nature of business around the world is becoming increasingly interconnected.
Globalization
How do you know if a company fosters an innovative culture and climate?
It allows for experimentation, failure, and risk taking.
What is the intended benefit of the forced ranking approach to performance appraisal?
It encourages managers to reward top performers and discipline poor performers.
Knowledge of decision-making styles can assist managers in many ways except for which one of the following?
It increases the biases of the managers toward their favorite style.
Which of the following are true of a learning organization? (Select all that apply.)
It is able to modify its behavior to reflect new knowledge.It actively creates, acquires, and transfers knowledge within itself.
How would you describe Amazon's commitment to continuous evolution?
It is their strategy or strategic plan.
By 2035, artificial intelligence is expected to have what effect on labor productivity?
It will increase labor productivity by as much as 40%.
According to Bryan Barry, which of these are things a manager can do to keep a strategic plan on track?
Keep it simple Keep moving Engage people Stay focused
Krystal works in the cosmetic industry. She is tasked with creating new perfumes, colognes, and lipstick colors annually. Her daughter has asked her to come to her school and present at career day, as she thinks what her mom does is cool and fun. How will Krystal describe what her mom does?
Krystal will say she is a product innovator.
What is the BEST example of a mutual-benefit organization?
Labor Union
Each year Clifton Falls hosts retreats for organizations. They encourage employers to bring their employees for single days, extended stays, or even full-weeks. Which of Maslow's needs is Clifton Falls helping employers to meet?
Love
Which negative trait of some leaders is marked by a cynical view of human nature that condones opportunistic and unethical ways of manipulating people, putting results over principles?
Machiavellianism
Which of the following would be considered a negative interpersonal trait often found in leaders?
Machiavellianism
When crafting a solution to a problem during a performance appraisal, what should employers do?
Make themselves available for further questions or feedback. Get the employee's input.
What is the first step in management by objectives?
Managers and employees jointly set objectives for the employee.
According to Mintzberg's findings, which statement regarding a manager's communication is true?
Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.
_______ are two of the primary challenges facing managers today.
Managing for a competitive advantage and diversity
McClelland's need for achievement corresponds most closely to
Maslow's self-actualization needs.
Identify the two theorists who contributed the most to the human relations movement.
Maslow, McGregor
Each year Clifton Falls hosts retreats for organizations. They encourage employers to bring their employees for single days, extended stays, or even full-weeks. Which of Maslow's needs is Clifton Falls helping employers to meet?
McClelland's need for achievement corresponds most closely to
Which of the following are outcomes associated with various types of organizational culture?
More positive organizational outcomes in market cultures More positive work attitudes in clan cultures Higher market share in clan and market cultures Better financial performance in market and hierarchy cultures Higher customer satisfaction in clan and market cultures
Which of these requires organizations to provide employees with nonhazardous working conditions?
OSH Act
Orchid spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think they should try?
Offer employee benefits, such as flexible work hours.
What are the two branches of quantitative management?
Operations management, Management science
In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.
Organization
Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent?
Physical design
Which of these are examples of business analytics?
Portfolio analysisTime-series forecast
Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?
Portia was practicing being mindful.
Evidence-based management attempts to introduce which factor into the decision-making process?
Rationality
Which of the following is the best statement of a goal?
Reduce production errors by 10 percent by the end of the quarter.
The head librarian issued a directive that "Absolutely no food or drink are allowed in the library." She issued this directive because several computers and keyboards in the computer labs, as well as several study cubes, were recently damaged by spilled drinks and food. This is a(n) ___________ issued by the librarian.
Rule
A _____ goal is one that is specific, measurable, attainable, results-oriented, and has target dates.
SMART
A(n) _____ analysis is an assessment of the strengths, weaknesses, opportunities, and threats affecting the organization.
SWOT
Jim and his partner are studying the strengths and weaknesses of their construction business, Open Concept Construction, as well as researching the opportunities and threats in the external environment. Jim and his partner are conducting a
SWOT analysis
Which of the following function as the first stage in rational decision making by managers? (Select all that apply.)
Sales shortfallsPoor product qualityCustomer complaints
________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.
Self-management
______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.
Servant
Select four groups that make up the task environment.
Strategic allies Local communities Distributors Government regulators
Value orientation reflects the extent to which an individual focuses on which of the following dimensions?
Technical concerns or social concerns
Going Green has begun to offer its employees the option of buying stock in the company as a benefit because they do not offer a retirement package. What employee behavior will Going Green most likely see?
The employees will work hard to make the stock rise, so they can buy more at a cheaper price.
Toshiko has noticed that Noah's job performance has been outstanding for the last few weeks. Which of these statements, made by Toshiko, is a causal attribution?
The software training that Noah completed has really improved his efficiency.
Many employers are wary of giving references for which of the following reasons?
They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They fear that negative reviews may result in former employees suing the company.
Which of the following are typical reasons for which employees might be transferred?
To broaden their experience in being assigned to a different position To retain their interest and motivation by being presented with a new challenge To solve employee problems, such as personal differences with a boss To solve organizational problems by using their skills at a another location
Bureaucratic control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes.
True
Many small business owners do not engage in strategic planning.
True
Strategy implementation is putting strategic plans into effect, which means dealing with roadblocks within the organization's structure and culture and seeing if the right people and control systems are available to execute the plans.
True
True or false: The ability to take risks is a key to career growth.
True
Niall, an up-and-coming business executive, is trying to get a seat on the board of directors. He has hired you as a leadership coach to help him achieve this goal. As his leadership coach, how would you advise him?
Try subtle flattery.
The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?
What is our reason for being?; What do we want to become?
Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she gave him was not exactly what he was expecting. Noreen is motivated by
a need for achievement.
A group of nations within a geographical region that have agreed to remove trade barriers with one another is called _____
a trading bloc
Human resource (HR) management is defined as
activities managers perform to plan for, attract, develop, and retain an effective workforce
At Toys and Games, employees know that during the December shopping season they are often required to work different schedules, weekends, and overtime. The December work schedules at Toys and Games is an example of a(n) ______ change because workers have experienced it in the past. (They experience it every December.)
adaptive
When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.
advantage
A consensus is reached when all members are able to express their opinions ______.
and reach agreement to support the final decision
As the CEO of a mid-size airline, Karyn knows that most commercial airplanes are manufactured by either Airbus or Boeing. To mitigate the __________ of the airline industry, Karyn explores options for her company to manufacture its own airplanes.
bargaining power of suppliers
The ___ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement.
behavioral
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.
benefits
A(n) _____ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.
boundaryless
Michelle met with her five employees around a table and asked each of them to take five minutes to write down what they personally thought their new facility should include. She then collected the information and wrote it on the white board for all of them to view and decide upon. Michelle is using the _____ technique.
brainstorming
A document that outlines a proposed firm's goals, its strategy for achieving those goals, and the standards for measuring success is known as a _______.
business plan
Successful implementation of major decisions requires which of the following?
careful planning, sensitivity to those affected by the decision
Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture.
clan
The purpose of a code of ethics is to
clearly state top management's expectations for all employees
Which of the following represent learning-related tools that can be leveraged to change an organization's culture?
coaching, role modeling, training
Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.
conceptual
According to Kahneman, which of the following characteristics describe System 2 thinking?
conscious, analytical, and deliberate
Christian brought his proposal to Rita before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Which influence tactic is Christian using?
consultation
The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.
contemporary
According to Henri Fayol, the major functions of management are:
controlling, leading, organizing, planning
The ability to operate in different cultures is the definition of _____.
cross-cultural awareness
At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and
deal with uncertain and competitive conditions.
A _____ is a choice made from available alternatives.
decision
As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.
decisional
Michelle just got back from spending two weeks in her company's Germany office. Her flight was delayed, so instead of going home and getting some rest, she went right into the office. At the morning status meeting, Michelle thought that everyone was sharing their weekend plans, instead of giving their division reports. Why did she feel that way?
decoding barrier
________ occurs when an employee remains in employment with the company, but their current responsibilities, pay, and perquisites are taken away.
demotion
Which of the following is NOT a reason for an organization to adopt planning and strategic management?
developing MBO
The more subunits into which an organization breaks down, the more highly _____ it is.
differentiated
People with a(n) _______ decision-making style have a low tolerance for ambiguity and are task oriented. They are efficient, logical, and practical in their approach to solving problems and making decision. Which style do they use?
directive
People with the ______ style of decision making are action-oriented and like to focus on facts. They also tend to be autocratic-type managers.
directive
Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____.
discrimination
Uber has faced a host of ethical and financial challenges ever since it started in 2011. Which of Mintzberg's roles is most closely related to Uber's senior leadership's responsibility to fix problems the company is facing?
disturbance handler
The strategy of moving into new lines of business is called _____.
diversification
_______ is the arrangement of having discrete parts of a task done by different people.
division of labor
According to the competing values framework (CVF), organizational _____ varies along two dimensions.
effectiveness
The original focus of the Hawthorne studies was the ______.
effects of lighting levels on worker productivity
What two things are credited with creating the "global village?"
electronic mediaconvenient air travel
Formal statements can help to change an organization's culture by
embedding the culture in various organizational materials such as the mission, vision, and values statements.
People high in ________ are responsive to others' social and interpersonal cues.
emotional intelligence
Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
emotional stability
An organization's internal stakeholders consist of
employees, owners, and the board of directors.
Cascading goals is the process of _____.
ensuring that strategic goals at the top align with the short-term goals set at lower levels in the organization
A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.
ethical
Valentino is proud to work for a company with a strong __________ because he knows the organization supports ethical behavior.
ethical climate
What is the third stage of the rational model of decision making?
evaluate alternatives and select a solution
People who have citizenship in one country, but who live and work in a foreign country, are known as _____.
expatriates
Brenda apologized to Dharma for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Brenda is
expressing consideration behavior.
People who are outside an organization but are still affected by the organization are called the ______.
external stakeholders
According to the BCG matrix, a company will do better in a _____ market in which it has a high market share.
fast-growing
Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of
feedforward.
Agrarian Tractors, a farm equipment company, issues quarterly bonuses to its sales agents. This quarter Clay sold more tractors than anyone else in the company and exceeded his sales goals for the fifth consecutive quarter. As the bonuses were issued, Clay received the same bonus as all the other Agrarian Tractors sales agents. Per equity theory, Clay will probably
focus on just meeting his quarterly goal.
Nations are easily able to trade with one another when there aren't any political or economic obstructions hampering the process. This is known as _____.
free trade
The ability to move goods and services among nations without any political or economic obstruction is called _____.
free trade
Managers who are responsible for just one organizational activity are known as ______ managers.
functional
Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a
functional manager.
The introduction to a business speech should
get right to the point.
Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.
globalization
In business, a specific commitment to achieve a measurable result within a stated period of time is called a _____.
goal
Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT
goals
Operations management: (select all that apply)
governs managers' decisions about how to increase productivity and efficiencyassists managers with decisions regarding how to achieve the highest quality goods and servicesplays an important role in managing the supply chain
A business that wants to reach more customers and hires more employees to get this done is focusing on a _____ strategy.
growth
A grand strategy that involves expansion of things like sales revenues, market share, or number of employees is known as a(n) _____ strategy.
growth
People with a behavioral decision making style are more likely to:
have a hard time saying noavoid conflict
Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
helping the team identify group goals and values.
If an organization wishes to become more controlling and authoritative toward its employees, it should consider adopting a(n) _____ structure.
hierarchical
Olivia is the go-to person at her company for quick turnarounds and short-term projects. She stays focused and meets all deadlines. Even though she seems successful, which time management mistake may Olivia be making?
ignoring the more important and difficult activities
Theory Y managers view workers as: (select all that apply)
imaginative and creative, accepting of responsibility, and self-directed
Stephanie, a recent college graduate in computer programming, is interested in several positions with global companies because she knows that working in other countries exhibits ____ to potential employers, according to management recruiters.
independence, resourcefulness, and entrepreneurship
Scientific management is the study of work methods to improve the productivity of _____.
individual workers
Porter's five competitive forces form a model for _____ analysis.
industry
In all but the worst weather, Sarah and three coworkers met each day at 12:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)
informal group.
As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____.
insider trading
People who buy or sell stock illegally based on confidential company information are engaging in _____.
insider trading
Which of the following is an advantage of group decision making?
intellectual stimulation
Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?
intrinsic
Peyton's management professor just told her class that the final exam is optional for students like Peyton who currently have an A. Peyton decides to take the exam anyway because she likes the subject and wants to master the material. Peyton is motivated to take the exam by a(n)
intrinsic reward.
Corporate-level strategy:
involves senior executives in planning answers questions such as "what business are we in?" and "what products and services shall we offer?" focuses on the organization as a whole
Quality control
is the strategy for minimizing errors by managing each stage of production
Managers, Sophie and Bill, know that their employees will show higher levels of commitment to the company if they are able to increase ________. This will make the top executive happy because overall the employees will elicit higher performance and there will be lower employee turnover.
job satisfaction
Workplace stress diminishes all of the following EXCEPT
job turnover.
Managers need technical skills, which are defined as the
job-specific knowledge necessary to perform well in a specialized field.
Despite the increase of automation, which jobs are on the rise?
knowledge work jobs
Theory X managers view workers as
lacking ambition
In order to build a _____ organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact.
learning
To be successful, strategic planning requires a company to have a _____ orientation.
long-term
According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.
making a profit; corporate citizenship
Constance Bagley's decision tree is specifically designed for use when _____.
making ethical choices
More positive organizational outcomes are associated with _____ cultures.
market
All Round, a new virtual music store, is trying to compete with iTunes. One thing All Round did was count the number of products sold and units produced. Where are they in the control process?
measuring performance
An organization where authority is centralized, tasks and rules are clearly specified, and employees are closely supervised is called _____.
mechanistic
One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.
mechanistic
Clothing maker The Gap states that its purpose as an organization is to "create emotional connections with customers around the world through inspiring product design, unique store experiences and competitive marketing." This is the company's
mission statement.
Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role.
monitor
The purpose of management by objectives (MBO) is to ______ subordinates.
motivate
A company that has operations in several countries is called a(n) ______.
multinational corporation
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.
necessities
Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)
nonprofit organization
Satisficing and intuition are two ____________ models of decision making.
nonrational
It was the third meeting, but the group had finally agreed on the roles for each member. Cathy felt good about how things were progressing. It seemed that the conflicts had been resolved; Bella and Lewis had actually arrived on time with their tasks completed. Cathy felt they were now a team. They were now in the ________ stage.
norming
The stage of team development during which a group sets guidelines about issues like attendance and punctuality is the ________ stage.
norming
Management by ______ is a four-step process in which managers and employees jointly set objectives, develop action plans, review performance, and appraise and reward employees.
objectives
A hospital is an example of a nonprofit organization because it is formed to _____.
offer services to clients
Programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities are known as _________ programs.
onboarding
The three types of organizational design are:
open boundaries horizontal traditional
A nation's culture:
operates in large part outside of individual awarenesscan seem intangible and perplexing to outsidersunconsciously teaches us how to walk, talk, behave, and relate to other peopleis made up of many nuances
Samantha is the return desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Return Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Samantha's goal of finishing her office work quicker is a(n)
operational goal
Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)
operational goal.
A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.
organizational chart
Anastasia impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Anastasia is exhibiting
organizational citizenship behavior.
In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?
organizing
The _____ bias occurs when people's positive feelings about their own decision-making ability is greater than their objective accuracy.
overconfidence
You fall prey to the overconfidence bias when you ______ your knowledge or expertise in a decision situation.
overestimate
A company's triple bottom line represents which three aspects?
people, planet, and profit
Which of the following is a personal driver of employee engagement?
personality
Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______.
philanthropy
The act of contributing money in order to benefit society is referred to as _____.
philanthropy
Gabrielle works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. The noisy equipment is an example of a(n) ______ barrier to communication.
physical
Uber's first challenge is managing for competitive advantage. What function of management is most closely related to setting goals to remain competitive?
planning
You can use the continuous feedback loop known as the _____ cycle to ensure you're headed in the right direction once you've made plans.
planning/control
This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)
policy.
The profits of West Side Grocery have dropped significantly over the last several months. After investigating, the owner realizes that many of the store's departments are moving in the wrong direction. The owner recognizes that these departments need stronger and closer management, but she also knows she has not provided her managers with enough direction regarding her expectations for the store's goals and the employees' performance. This example shows how an organization can progress in the wrong direction as a result of
poor planning
The rational model of decision-making is considered _____ in that it describes how managers should make decisions, rather than how they actually make them.
prescriptive
The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a(n) ______ innovation.
process
Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture?
processes, activities, and outcomes
To help maintain a competitive advantage, the emphasis for most companies is on
production efficiency.
At Parks and Helms Designers, a group of architects are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group?
project team
Harriet, the store manager, asked Lou to organize the prize giveaways for the store's grand reopening. Lou is organizing a(n)
project.
Countries grant most favored nation status as a way to _____.
promote strong and more stable ties between countries
Moving an employee to a higher-level position is called ________.
promotion
Starlight Creations is beginning to prepare for what they expect will be a grand exit (many people retiring) in the next five years. Part of the concern is that this will leave a gap in upper management. How can Starlight Creations build a pipeline of leadership talent?
provide leadership coaching
What four characteristics are being addressed in a VRIO analysis?
rarityvalueorganizationimitability
Being able to ________ is a key benefit for those who study management.
relate to their managers and deal with organizations from the outside
In equity theory, employees are motivated to
resolve feelings of injustice and see fairness in the rewards they expect for task performance.
Hiromi congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Hiromi is using her ________ power.
reward
If an organization wishes to change its culture, managers can alter the types of _____ and status symbols they give out and to whom they give them.
rewards
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.
rich
Organizations can use _____, activities that celebrate important events or achievements for the organization, to change the organization's culture.
rites and rituals
Joyce would like to start working on a flexible schedule. Which is an option would Joyce NOT discuss with her employer?
sabbatical
After three shuttle accidents in three months, one of which resulted in a critical injury to a driver, Get Around Shuttle drivers received additional training, and the company retrofitted all shuttles with new braking systems. Which of Maslow's needs are addressed by Get Around Shuttle's actions?
safety
Maslow's hierarchy of human needs proposes that people are motivated by which of the following needs? (Select all that apply.)
safety, love, self-actualization, physiological, esteem
Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?
servant
A _____ plan directs activity, such as a project, that is unlikely to be repeated.
single-use
Which emotional intelligence trait tends to be empathetic?
social awareness
Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her
span of control
The letter S in the acronym SMART goal stands for what aspect of a good goal?
specific
Marta, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Marta is performing the ________ role.
spokesperson
A _____ plan is developed for activities that occur repeatedly over time.
standing
Denise owns several computer repair shops across the Northeast, and she has set a goal for her company of cutting costs in all her locations over the next three years. Denise has set a(n)
strategic goal.
______________ require(s) a long-term orientation.
strategic planning
All of the following are advantages to group decision making EXCEPT _____.
superiors can dominate or intimidate the group
An organization comprised of many levels with narrow spans of managerial control is described as _____.
tall
The eleven groups that present a company with its daily tasks to handle represent the company's _____ environment.
task
Which of the following is NOT a way in which nonverbal communication is expressed?
texting during a meeting
What are primary skills that companies seek in top managers? (Select all that apply.)
the ability to communicate, the ability to motivate and engage others, a high level of energy
The company's mission statement tells us
the company's reason for being.
The "shrinking" of time and space as air travel and the electronic media make it easier for people of the world to communicate with one another refers to _____.
the global village
Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are experiencing
the recency effect.
Administrative management is concerned with managing ________.
the total organization
Managers have a multiplier effect in organizations, which means that ______.
their influence goes far beyond the results that one person could achieve acting alone
Which of the following is an attribute of good listeners?
they paraphrase or summarize what the speaker has said
Which of the following statements regarding the horizontal design are true?
this design is also called a team-based design workgroups are used to improve collaboration internal boundaries are broken down
The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?
to emphasize the organization's important values and identity
At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was?
to have an outline of how the goals were going to be met
The World Trade Organization, the World Bank, and the International Monetary Fund are the three principal organizations designed to facilitate international _____.
trade
What is a prerequisite to effective leadership?
transactional leadership
______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.
transactional leadership
Employees at City Bank and Trust were really impressed with Liam, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Liam is a ________ leader.
transformational
According to Fordham professor Hurley, there is not a crisis of ethics in business today but a crisis of _____.
trust
Human resource managers use the term _______ to describe a situation in which an employee leaves and is replaced through internal or external hiring.
turnover
When forced to select between a US-produced product and a less expensive imported product, _____ of Americans say they would choose the cheaper option.
two-thirds
The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix's
values statement.
Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.
verbal/ written
A manager who is instructing his employee about work tasks is communicating
vertically.
During a management meeting, Lester, the CEO of Elite Office Equipment, reminded his management team of where the company wants to go as an organization: "Elite Office Equipment is the expert that customers should always call regarding all their office equipment needs because we strive to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's
vision statement.
The classical management viewpoint emphasized
ways to manage work more efficiently
Maslow's hierarchy of needs resulted from the study of ______.
what motivates people to perform
Without having a plan in place, managers may focus only on _____ instead of keeping a long-range view and anticipating new opportunities.
whatever is in front of them
When would a company use a VRIO analysis?
when deciding whether or not a new product might work in the marketplace
Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?
when large amounts of money are on the line
When do managers make mistakes?
when treating people like other resources
Flat organizations generally have few levels with _______ spans of control, with one manager overseeing many employees.
wide
Three important developments in globalization are the:
world's becoming one market instead of many national onesrise of both megafirms and Internet-enabled minifirms worldwiderise of the "global village" and electronic commerce
What are two ways the Internet and World Wide Web give a small business the ability to go global?
A Small Business Can Adjust To Changes In The Business Environment QuickerIt is Easier TO Get Started Because Products Can Be Sold Online
Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?
A face-to-face meeting should be called between the manager and employees.
Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?
Attrition
Which of these would be considered observable artifacts in an organization?
Awards, Decorations Rituals
Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?
Equal Employment Opportunity Commission
Workers who face discrimination in their jobs in the United States are best protected by ______ legislation.
Equal Employment Opportunity Commission (EEOC)
Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?
Ethical
Currently, the United States exports more than it imports.
False
Darla is quiet and shy and does not enjoy interacting with others unless it is strictly for a work project. Her supervisor, Ted, is sending her to a networking event where he hopes Darla will make connections with new clients. Based on Darla's attitude, Ted is making the correct choice by sending her.
False
For Xiomara's end-of-year performance appraisal, her supervisor solicited feedback from three of Xiomara's coworkers, the manager of the customer-service department, several of Xiomara's clients, and even a few employees in other departments with whom she worked recently. Xiomara's performance appraisal is an example of an employee survey.
False
In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.
False
Management by measurement is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.
False
Max, an employee for a government shipping contractor, likes the strict culture that he finds with Trask Industries, which supplies equipment parts to several naval bases. There is very little focus on the external environment and little company flexibility due to the type of customers that Trask serves. Because the product it sells needs little improvement and there is virtually no competition, Trask Industries takes few risks. Trask Industries is an example of an adhocracy culture.
False
Paige and Parker are writing their values statement for their new consignment shop, Then & Now. Because they want their employees and business to grow and reach goals, Then & Now's values statement should be positive and inspiring, describing what the organization stands for and its core priorities.
False
Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.
False
Jeanine, the operations manager of an auto dealership, has been redesigning operations. She feels there are many places where the dealership can cut costs to save money. One of these is all the "perks" for customers like free coffee, freshly popped popcorn, and a children's play area. Assume you are the general manager of the dealership (Jeanine's boss) and an advocate of the planning/control cycle, what would you do?
Have Jeanine make the change, compare sales and expenses after a period of time, and see if corrective action is necessary.
Araceli has a new manager who she suspects might be a micromanager. What signs should she watch for from him?
He asks to be copied on everything regardless of what it is.
Travis Kalanick is known as an entrepreneur. Based on what you've learned about entrepreneurs, which of the following is most likely true about Kalanick?
He has a high tolerance for ambiguity.
Dimitri likes when his employees retweet his posts, when customers comment on his feeds on the business Facebook page, and when Yelp reviews state how wonderful the business is doing since he took over. How would you describe Dimitri's motivation?
He has a need for power.
Monisha is the top executive for a large corporation that makes and sells garden and lawn care products. The company boasts 6 brands that are made in 14 factories and distributed to thousands of retail locations on two continents. Monisha often feels the need to be in multiple places at once and she deals with continuous diversions of her attention. To be successful, Monisha frequently assigns tasks to others and enables the other leaders to make good decisions when she isn't there. Which of Mintzberg's findings would best support Monisha's success as a manager?
Managers have to be purposeful and proactive about managing their time.
Identify the three types of structures categorized as organizational designs with open boundaries.
Modular Hollow Virtual
Members of a group that are asking "What's next?" are in the performing stage of team development.
False
Mark Zuckerberg stated that Facebook's early idea was to "Move fast and break things." He set that as his strategy for the company. Was he using the concept of strategy correctly?
No, because a strategy sets a long-term goal and direction for an organization.
According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth is an example of the self-actualization need.
True
Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.
True
Benefits account for about one-third of compensation costs.
True
_____________ reflects the extent to which a person focuses on either task and technical concerns or people and social concerns when making decisions.
Value orientation
Which of the following is a source of intergroup conflict in the workplace?
inconsistent goals or reward systems
Which of the following is NOT a reason why teamwork is important?
increased destructive internal competition
Organizations wishing to change their culture may alter their physical layout and design in order to:
send a strong message about the culture and encourage employee productivity
Gina wanted to tell her employees about the seminar, but she put the flyer in a stack of papers and forgot about it until after the deadline, so none of her employees were able to sign up for the seminar. What type of barrier has occurred in this situation?
sender barrier
Which two of the following are some of the strongest ways to embed organizational culture?
status symbols & rewards
A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.
True
A goal is a specific commitment to achieve a measurable result within a stated period of time.
True
A stability strategy is a grand strategy that involves little or no significant organizational change. For example, Forever and Ever is a jewelry store that sells only one type of item: engagement and wedding rings. The management of Forever and Ever does not plan to branch out into selling different types of jewelry; the company has a reputation for being the go-to store to purchase wedding rings, and it plans to maintain that strategy.
True
Chelsea, a middle manager for a large clothing chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal.
True
Conflict is a perfectly normal state of affairs.
True
Mark, a retired doctor, is interested in starting an international nonprofit organization that will include doctors and other medical professionals who travel to low-income areas in the United States and internationally to assist with medical needs and open hospitals. Mark's organization is an example of a multinational organization.
True
One reason a company might create a bad strategic plan is because it might make incorrect assumptions about what will happen in the market going forward.
True
The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.
True
The goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.
True
The human relations movement proposed that better human relations could increase worker productivity.
True
The owners of a computer repair shop want to better formulate strategies, so they are doing a SWOT analysis to understand the strengths and weaknesses within their company and the opportunities and threats of the external environment. These are some of the benefits of doing a SWOT analysis.
True
There are two different approaches to job design. The traditional approach to job design is to fit people to the jobs; the modern way is to fit the jobs to the people.
True
When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.
True
One of the characteristics of SMART goals is that they are stated in specific rather than vague terms. Match each goal below to indicate whether it is vague or specific.
Vague -> As many planes as possible should arrive on time.Specific -> Ninety % of planes should arrive within 15 minutes of their scheduled arrival time.
According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.
Valence
Decision-making styles vary along which two dimensions?
Value orientationTolerance for ambiguity
Match the element of compensation with its description.
Wages or salary matches Choice, Monetary payments to employees in exchange for doing their jobs Monetary payments to employees in exchange for doing their jobs Incentives matches Choice, Inducements to attract and retain top performers or induce employees to be more productive Inducements to attract and retain top performers or induce employees to be more productive Benefits matches Choice, Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans
Which of the following are the key functions/roles managers must perform in order to create learning organizations? (Check all that apply.)
Work to generalize ideas with impact Build a commitment to learning Work to generate ideas with impact
If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.
Y
What would occur in the third step of management by objectives?
You and your manager meet to review progress.
Performance management is defined as
a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.
Managers need conceptual skills, which are defined as the _____.
ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
Brad proposed the purchase of a new Toshiba copier to his boss, Chin. Chin said that he has always used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really feel strongly about the brand of copy machine used in the office. Chin should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Brad.
accommodating
Which of the following represent competitive forces used in Porter's model for industry analysis?
bargaining power of suppliers, bargaining power of buyers, threat of substitute products or services, threats of new entrants, and rivalry among competitors
George is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.
base pay
How will you close skill gaps between what you feel you possess and what employers perceive you have?
be motivated to learn
Taking a _______ action is setting a very challenging goal for yourself. It might be "I will double the number of hours I study next semester so that I can increase my GPA by at least half a point," keeping you motivated and focused on achievement.
behavioral objective
The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.
behavioral or intentional
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?
behavioral science
The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?
behavioral-description interview
The process by which a company compares its performance with that of other high-performing organizations is known as _______.
benchmarking
Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.
benefits
Ally is known for not listening in meetings and for misunderstanding directions. Ty has decided to take a new approach with her, regardless of whether he is speaking with her or sending her an e-mail. The last thing he asks Ally to do is use her own words to tell him what she is supposed to do. How does Ty want Ally to respond?
by paraphrasing
Which of the following is NOT a step in the perceptual process?
casual attribution
Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of
casual attribution.
Rites and rituals, which are activities and _____ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change.
ceremonies
What does a manager who is desiring change NOT have control over?
change agents
David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on?
channeling his emotions
Major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades is known as _______.
climate change
Because leaders need to devise effective solutions in short time spans with limited information, they need to have
cognitive abilities.
Which of the following is NOT a distortion in perception?
cognitive dissonance
The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.
collective bargaining
When Clay, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Clay thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.
conceptual
Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as
contemporary
Greg, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, Greg is in the ______ step of the planning/control cycle.
control
Strategic _____ involves monitoring the execution of strategy and taking corrective action when necessary.
control
The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. In which part of the management process is he or she participating?
controlling
You work as the sales manager for a company that sells paper supplies to businesses of all sizes. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on all paper supplies from the manufacturers. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. When you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?
controlling
Charmaine, a district manager for a global retailer, is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year. What is Charmaine doing?
controlling the direction of the planning/control cycle
According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?
distributive
When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a job _________ technique
enrichment
An organization's standards of right and wrong that influence employee behavior are referred to as _______.
ethics
Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is
ethics officer
A committee investigating the impacts of health care reform on the organization is an example of a(n)
formal group
Amber organized several teachers to discuss the school's interior painting scheduled for the summer. They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers made up a(n)
formal group.
Lamar led a team that just finished up a very challenging research project that will assist management in developing long-range plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should
have an awards ceremony.
Organizational culture:
helps employees understand why the organization does what it does is passed on to new employees through socialization and mentoring represents beliefs and values shared among workers significantly affects work outcomes at all levels of the organization is the social glue that binds members of the organization together
Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his
hierarchy of human needs.
Problems associated with using expatriate employees include: (select all that apply)
high costs to the organization that sends its employees overseas as expatriates.early turnover.failure to effectively manage the return of expatriates, ultimately reducing the organization's return on investment.
Problems associated with using expatriate employees include: (select all that apply). . .
high costs to the organization that sends its employees overseas as expatriates.early turnover.failure to effectively manage the return of expatriates, ultimately reducing the organization's return on investment. early turnover.
Even when he started his first job, Dewayne was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Dewayne probably has a
high need for power.
A person's decision-making style is a combination of how a person perceives something as well as _____.
how they respond to it
Employees who have the ability to work well with others to get things done are said to have _____ skills.
human
Honoria, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Which type of managerial skill is Honoria exhibiting?
human
The six areas of organizational control include _____, physical, informational, financial, structural, and cultural.
human
An ethical dilemma is a situation
in which you must decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.
Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.
incentives
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.
leadership
What does being a manager offer to an employee?many rewards apart from money and status
many rewards apart from money and status
You are a senior manager at a large consumer goods company. The company president has noticed that recent college graduates and junior-level employees tend to gravitate toward you. They come to you for advice and ask for your opinion on important matters, even though you are not their direct supervisor. The president realizes that you are acting as a(n) ________ to junior employees.
mentor
Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is a(n)
middle manager
Tactical control is performed mainly by
middle managers.
Symbols in organizational culture represent
objects or actions that convey an organization's most important values to others.
When considering SWOT analysis, what is an example of an organizational weakness?
obsolete technology
Which legislative act was passed to ensure safe and healthy working conditions for employees?
occupational safety and health act (OSHA)
Technology-enhanced learning is usually a form of
off-the-job learning and development.
A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.
performance appraisal
The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.
performance management
The extent to which your personality and values match the climate and culture in an organization is referred to as _____.
person-organization fit
Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power?
personal
When JP saw Helene in the stockroom stuffing her purse with expensive printer cartridges, Helene was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." What was Helene using on JP?
personal appeal
Evan and Sia Steele are wealthy entrepreneurs who are very interested in helping children who have been abused. What philosophy would they choose to implement?
philanthropy
Setting goals and figuring out how to achieve them describes the _____ function of the management process.
planning
The _______ process helps us to cope with uncertainty by formulating future courses of action designed to help achieve specified results.
planning
The three levels of ______ are strategic, tactical, and operational.
planning
Ashish is always coming up with new ideas and seeking funding to explore them. He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want. Ashish, a person who is apt to take initiative and persevere to influence the environment, has a(n) ________ personality.
proactive
Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.
proactive
We Deliver trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. A(n) _______ is being implemented when directing that the trucks be loaded in this specific manner.
procedure
A supervisor told a salesperson who had not made any calls to clients and therefore did not make quota, "Well, if this continues in the next 30 days, you'll probably be let go." The supervisor provides an example of
punishment.
A mission statement expresses the
purpose of an organization.
Because Delta Development Services is the only company that supplies a critical product for clients, customers of Delta are likely to
put up with poor-quality products.
Quality control and quality assurance are two strategies a company can use to ensure _____.
quality
Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint.
quality
The ability of a product or service to meet customer needs refers to _____.
quality
The strategy for minimizing errors at each stage of production is called _____.
quality control
The "measurable" aspect of a SMART goal refers to its ability to be _____.
quantified
The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.
quantitative
A company would rely on ISO 9000 to _____.
reduce manufacturing flaws
When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company
reduced destructive internal competition.
Individuals who are asked to provide assessments of former employees are known as _____.
references
Corina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, what is Corina's power?
referent
An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm's tuition-reimbursement policy helps its employees meet their ________ needs.
self-actualization
Next semester Helen is planning to take a sabbatical to go to Sweden and study how they utilize nature to teach preschoolers. It fascinates her to know that the children spend all day outside and not in classrooms. Helen has achieved what level of Maslow's hierarchy?
self-actualization
On the first day of class, your teacher walked in and told everyone to look to the left and to the right at the people sitting next to them, because at the end of the semester only one of them would still be in the class with a passing grade. The teacher stated a
self-fulfilling prophecy.
Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of
self-serving bias.
Which of the following is NOT a trait of emotional intelligence?
self-sufficiency
Rob told Tamara to get him a report "right away." Tamara was not sure what "right away" meant. This is an issue of
semantics.
An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a _____.
simple structure
Pietro, the county sheriff, told his deputies to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Pietro was asking for his deputies'
smart goals
Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?
stereotyping
Nick's team was not making much progress on defining a new production process. Tarek was being very uncooperative. He did not agree with Nick's direction, and he has not completed his tasks. This team is in what stage of group development?
storming
The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ________ stage.
storming
A _____ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value.
story
Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.
strategic
The skills and capabilities that give an organization special competencies and competitive advantages in executing strategies in pursuit of its mission are called organizational ______.
strengths
Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to
task identity.
A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ________ than a person welcoming you at a hotel.
task significance
An airport control technician who is responsible for keeping flight traffic moving safely has higher ________ than a clerk welcoming you at a hotel.
task significance
As a maintenance person for the air force, Clint services aircraft engines, which protects the lives and safety of military personnel and increases their ability to conduct missions. Clint's job has a high level of
task significance.
As a maintenance person for the air force, Clint services aircraft engines. Clint is especially proud of his role because it protects the lives and safety of military personnel and increases their ability to conduct missions. Clint's point of pride reflects his job's ______.
task significance.
A company's external environment consists of which two environments?
task, general
Chung manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. Chung can best be described as a ________ leader.
task-oriented
A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.
team
Which of the following occurs in the horizontal organizational design?
teams are used to improve collaboration & work
The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. The invention of the machine for making plastic corks is an example of a(n) ______ advancement.
technological
Imagine that you work for a life insurance company. The company is offering a new type of life insurance policy for senior citizens (people over age 65) and retirees. Keeping generational differences in mind, which of the following is the best medium for communicating with potential customers/clients?
telephone calls
Which one of the following is one way to think about management?
the art of getting things done through people
In terms of a SWOT analysis, organizational _____ are environmental factors that hinder an organization from achieving a competitive advantage.
threats
Sasha has run a small diner near the train station for the past ten years. Six months ago, a chain restaurant serving gourmet burgers and sandwiches opened up near him and he has had to re-think his menu. He added some specialty sandwiches and free fries with every burger in order to retain his customers. Which of Porter's five competitive forces has affected Sasha's business?
threats of new entrants
Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company.
utilitarian
When would you use a motivating potential score?
when using the job characteristics model
An organization's vision represents
where the organization wants to go.
Which of the following is an example of a mission statement?
"to offer the lowest prices on new hardcover books, anywhere in the world"
You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job?
$35,000-$60,000
What are common results of groupthink?
- Loss of new ideas- Failure to consider new information
To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas? (Check all that apply.)
- Quality - Efficiency - Customer responsiveness - Innovation
Which of these are reasons for chief executive officers (CEOs) getting increasingly ousted for ethical violations in the 21st century?
- The 24/7 news cycle places more scrutiny on unethical behavior.- Globalization allows businesses to operate in regions where ethical risks are greater.- Digital communications are more susceptible to hackers and whistleblowers.
Strategic planning:
1. Should communicate general goals and ways to achieve them 2. Requires visionary and directional thinking
Which of these are forces within an organization's general environment?
1.) Economic2.) International3.) Political-legal4.) Technological5.) Demographic6.) Sociocultural
What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?
Ability to take risks
Which of the following is a tactical goal?
By the end of this fiscal year, we will achieve a 10 percent cost reduction in our office expenses.
Which decision-making style is characterized by a high tolerance for ambiguity and the consideration of many options together with a willingness to take risks?
Conceptual
Lauren wants to develop her proactive learning skills in order to increase her career readiness. What would you advise her to do?
Contribute to a LinkedIn conversation about trends in her industry.
_____ is the tendency of the parts of an organization to disperse and fragment.
Differentiation
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?
Fair Labor Standards Act
As part of their strategic control of the organization, the CEO and senior managers at Ford review the daily performance of the company's suppliers to determine which should be kept.
False
Being aware of your decision-making style does not really help you determine your strengths and weaknesses as a decision maker, but it can help you understand when a decision needs to be made.
False
Central American farmers sell their produce to American customers at a price that is above the price charged by American companies to increase the price of the American products—this is an example of dumping.
False
Communication is a process consisting of "a sender transmitting a message through media to a receiver who responds."
False
Cynthia is a manager who has poor leader-member relations with her employees who perform unambiguous, easily understood tasks. She should use a task-oriented leadership style.
False
Encoding means interpreting and trying to make sense of a message.
False
Ethical standards do not vary among countries or cultures.
False
Evidence-based management includes treating your organization as a finished prototype.
False
Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.
False
Jake, the CEO of a large landscaping company, relayed to his staff that the company's goal was to create higher profits and greater efficiency. This will fulfill their corporate social responsibility (CSR).
False
Milton Friedman would have been highly supportive of today's notion of corporate social responsibility.
False
The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.
False
The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.
False
The term learning organization is used to describe organizations in the educational and nonprofit industries.
False
There are two levels of management in an organization: top and first-line.
False
When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.
False
When you grandstand and boast about your greatness, you are promoting yourself.
False
Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively.
False Explanation:To be efficient means to use resources like people, money, and raw materials wisely and cost effectively. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.
______ are strategies such as "rules of thumb" that simplify decision making.
Heuristics
Globalization is the trend of the world economy becoming a more _______ system.
Interdependent
________ is the debilitating lack of faith in your ability to control your environment.
Learning helplessness
Which of the following is NOT a suggestion that may help you be a good listener?
Mentally compose your response.
Which generation seems more concerned with finding work/life balance than other generations?
Millennials
Rosario, a department manager, has been dealing with two workers in her department who do NOT get along. Due to family problems for both employees, today they had a loud argument in the break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario playing?
Mindfulness is better because you are focusing on one thing until it is completed.
Which of the following is an example of a proactive change?
Mirabel explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
The _____ statement expresses the purpose of an organization.
Mission
Wal-Mart is an example of a(n) ______ because it is a business with operations in multiple countries.
Multinational Corporation
Which example best describes the benefits of OD?
OD is used with employees dealing with stress that comes from revitalizing an organization or adapting to a merger.
As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Julie, had a goal of increasing sales in her territory by 10 percent in the first quarter of the year. However, when you review Julie's sales numbers, you see that her sales have actually gone down. You know Julie is a hard worker and has an excellent relationship with her customers. When you sit down to discuss her performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Julie's region has become quite depressed, and the residents are living off their savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Julie?
Recognize the economic reality of her territory and change her goals to make them ambitious but realistic.
In which of the following ways did Munsterberg suggest that psychologists could contribute to industry? (Select all that apply.)
Recognize the psychological conditions necessary for employees to do their best work.Identify the people who are best suited for a job.Identify ways managers can influence employees to take desired actions.
Research has shown that an effective employee socialization program has which of the following effects?
Reduced turnover Improved employee performance Enhanced job satisfaction
Samantha is trying to find out what she needs to do in order to support her team's productivity and well-being. What type of role is she playing here?
Resource allocator, which is part of the decisional role
Dionne has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. She is insisting that all employees follow instructions fully and completely. How would you describe the management function that Dionne is now engaging in?
She is in the controlling function because she is concerned with seeing that the right things happen at the right time.
The Internet and World Wide Web allow almost any business to be global. What are two important results of this process?
Small companies can get started more easily.Small companies can maneuver faster.
Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?
Stakeholders
Which of the following is a tip for writing more effectively for business purposes?
Start by stating your purpose and what you expect of the reader.
According to management scholar Henry Mintzberg, which of the following is true of managers?
They have work that is characterized by fragmentation, brevity, and variety.
If you have a team that is low on conscientiousness, which of the following would you recommend?
They need a team charter.
Service firms are different from for-profit businesses in all of the following ways EXCEPT
They require controls at many different points.
When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. Why would the interviews have been so different?
They were unstructured interviews
CEOs are at a higher risk of being fired for ethical violations than ever before because the public has become less forgiving of unethical behavior.
True
Eric, the owner of a struggling business that supplies fresh product to restaurants, is faced with a decision that will mean either the collapse of his business or perhaps the success of his business: Should he fill customer orders for produce with some older produce mixed in with the fresh produce? This will save him enough money to keep going. Eric is faced with an ethical dilemma.
True
Frederick Taylor is associated with the scientific management approach to management.
True
McAllister's Fruit Farm is one of several stores in the county where customers can purchase locally grown fruits and vegetables. However, Mrs. McAllister also offers weekly workshops in her store on topics such as canning, healthy eating, and how to grow a garden, which no other store in the county does. By offering these unique workshops, the McAllisters are engaging in strategic positioning.
True
One violation of privacy is identity theft, a downside of the digital age.
True
Research shows that most managers have characteristics that fall into two or three decision-making styles, and that decision-making styles vary across occupations, job level, and countries.
True
Taylor, a district manager for a retail pharmaceutical store, asked his store managers for their store goals next year. Zoe, one of the store managers, said, "I am going to increase my market share significantly next year by visiting doctors' offices." Taylor then responded to Zoe with "Precisely how much are you going to increase your market share and by what date?" Taylor is asking Zoe to formulate a SMART goal.
True
Tito, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported from Panama into the United States. The U.S. government says it has imposed the tax in order to protect U.S. shoe companies. This tax is an example of a tariff.
True
Using the SMART framework is a helpful way to state your Wildly Important Goal.
True
I feel confident about being successful on this exam.
True / False (Both are right)
You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily basis. You want to start a subscription-based service in which households within a 100-mile radius subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple juice, lemonade) twice a week. As you think about starting your business, you ask yourself: Am I being responsive to the customer? Is it innovative? Can I offer a quality product? After asking these questions, review and identify which question you forgot to ask that would give you a sustainable advantage.
What is its level of effectiveness?
When using goal-setting theory to motivate employees, managers should
When workers perceive they are being treated fairly on the job, they are most likely to
A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.
X
Which of the following represents an ethical challenge?
Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.
A waitress assumes a group of poorly dressed customers to be ungenerous tippers. She doesn't pay much attention to them during their meal, forgets to bring their drinks, and doesn't ask if they want dessert. In the end, she gets the result that she expects, a very small tip. This is an example of
a self-fulfilling prophecy.
Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Hunter tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Hunter is demonstrating a(n)
age stereotype.
Dennis, a marketing manager, recently attended a management workshop where he learned of Mihaly Csikszentmihalyi's view that the ideal state that many people seek is
an emotional zone somewhere between boredom and anxiety.
Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.
an objective appraisal
Sophisticated forms of business data analysis are known as business _________.
analytics
Diego has been hired as a consultant to review a company's contracting and purchasing procedures. He began by reviewing recent contracts that were awarded and ones that the company lost. He also interviewed employees in both units to ascertain if there were any concerns regarding process, work flows, communication, and expectations. Diego learned that the company had a reward system in place for the number of contracts awarded and bonuses for higher amount contracts. Diego recommended a new system that rewarded contracts that benefitted the company's mission, regardless of financial amount. How was Diego applying the systems model of change?
as a diagnostic framework
Theory X and Theory Y focus on managers'
attitudes
Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Louisa is using the ________ conflict-handling style.
avoiding
McGregor developed Theory X and Theory Y based on the realization that managers should _____.
be aware of their attitudes toward employees
Kimberli manages employees at Mountaintop Ski Resorts. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of _____ control.
bureaucratic
A multinational corporation is a(n)
business firm with operations in several countries.
What two things does the BCG matrix evaluate?
business growth rates & market share
An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.
business model
In order to manage for information technology, companies rely on e-commerce, which is defined as the
buying and selling of goods or services over computer networks.
The process of ensuring that the strategic goals set at the top align with more specific short-term goals at lower organizational levels is known as _____ goals.
cascading
Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?
civil rights act of 1964
Keith was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ________ power.
coercive
In the elements of organizations, ________ unifies employees or members and gives everyone an understanding of the organization's reason for being.
common purpose
compare yourself to others.All the following are ways to increase your proactive learning skill except
compare yourself to others.
Gamma Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Gamma is highly efficient and outperforms its competitors. Gamma Manufacturing has a(n) ____ over its competition.
competitive advantage
According to the ___ viewpoint, a management problem should be handled according to the individual and the environmental situation.
contingency
The ________ approach to management emphasizes that a manager's approach should vary according to the individual and environmental situation.
contingency
The process of fitting the organization to its environment is referred to as the _______ approach to organizational structure.
contingency
Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability?
core self-evaluations
Running a company and protecting the interests of owners and other stakeholders is known as _____.
corporate governance
Which level of strategic management focuses on the organization as a whole?
corporate-level
The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely, by
correcting deviations in the plan being carried out or improving future plans.
Which of Porter's competitive strategies are appropriate when addressing a narrow market?
cost focusfocused-differentiation
A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.
culture
The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's
culture.
The exchange rate is defined as the rate at which the
currency of one area or country can be exchanged for the currency of another's.
Skills in the knowledge category or hard skills include cross-cultural competency, which involves
demonstrating openness and inclusiveness and the ability to interact with diverse people.
Roseanna asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of
devil's advocacy.
The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. Here, the vice president of HR is playing a(n) ________ role.
disseminator
At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.
diversity
The upper-level managers of One World Enterprises are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed his concern over the economy and has told his managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of One World are
doing strategic planning.
Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.
dominating
The vice president of finance at Capital City College disseminated a new five-year strategic plan to deans and department chairs. This is an example of ________ communication.
downward
Jyllian, a supervisor, told her employees, "The store will close Monday for inventory and all employees are expected to participate." Without knowing how Jyllian communicated her message, we know it was done
downward.
When companies use the Internet to facilitate every aspect of running a business, they are engaging in _____.
e-business
Timothy, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Timothy is an example of a(n) _____ manager.
efficient
Victoria, a restaurant general manager, carefully watches her restaurant costs by reusing some items that in the past were immediately thrown away. Victoria is an example of a(n) _____ manager.
efficient
Which of the following factors increases an organization's ability to innovate?
employees who possess intrinsic motivation
What is the most valuable competitive resource for a manager who needs alternative solutions to a problem?
employees with ideas
Kelly, a small business owner, regularly seeks input from her external stakeholders about her products. She is most likely speaking to all of the following EXCEPT
employees.
Chenglei worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. Chenglei has unintentionally created a(n) ______ barrier to communication.
encoding
During Lewin's refreezing stage, managers should
encourage and reinforce the desired change in the employees.
One of the reasons Omega Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Omega Distributors' managers are carrying out the ________ role.
entrepreneur
The rate at which the currency of one country can be exchanged for the currency of another country is called the _____ rate.
exchange
After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the ________ element of expectancy theory.
expectancy
Medical knowledge possessed by doctors results in their ______ power.
expert
At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating
externally.
Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n)
extrinsic reward.
Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in
extroversion.
Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.
fair labor standards act
Managers and subordinates jointly setting subordinate objectives is the _____ step in management by objectives.
first
Based on the video, Samantha seems to be a ______ while her boss Phil is a ______ manager.
first-line manager; middle
An organization that wants to eliminate layers in favor of creating a culture where employees have more power should consider adopting a _____ organizational structure.
flattened
A ______ organization's purpose is to make money by offering products or services.
for-profit
A _____ is a vision or projection of the future that is made following a SWOT analysis.
forecast
Maquiladoras are
foreign-owned manufacturing plants that operate in Mexico in exchange for employing Mexican citizens.
Salon Products recently introduced a new all-natural shampoo. Logan, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Logan should
foster an innovative culture and climate that permits experimentation, risk taking, and failure.
An organization's macroenvironment is also known as its _____ environment.
general
Marissa Mayer is a ______ manager.
general
Which of the following is a career readiness competency desired by employers?
generalized self-efficacy
Productivity equals
goods and services produced, divided by labor, capital, energy, and materials.
Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected.
governance
Jenn switched jobs to one that was within a half mile of her home and she could walk on most days. After about three months, her new boss announced the company was moving 15 miles outside the city. This would mean that Jenn would now have an hour and half commute that involved a subway and two busses. Her stressor would be considered a
hassle
Maureen, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Maureen is communicating
horizontally.
Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.
human relations
Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. This control is part of the ______ area.
human resources
Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on
hygiene factors.
Clay met with his supervisor, Suri, to discuss that he was being given the same bonus as everyone else on his team at the end of each year, even though he had a Master's degree, took on extra and more difficult projects, and finished well ahead of given deadlines. Because Suri is not able to change the bonus, she can expect Clay to respond in all of the following ways EXCEPT
ignoring his feeling of resentment.
In the fourth stage of rational decision making, managers will _____.
implement and evaluate the chosen solution
Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of
implicit bias.
Which of these are examples of devices countries use to exert trade protectionism?
import quotas, embargoes, and tariffs
When Cisco Systems told executives they would gain or lose 30 percent of their bonuses based on how well they worked with peers, and in three years had record profits, the company
improved workplace cohesiveness.
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.
incentives
A sales forecast is an example of an organizational control from the _____ area.
informational
Julia wanted to test out a new product for her company. She scheduled several small group lunches and learns with internal staff and then a few town hall meetings with external clients and the community. She wanted to make sure that product would meet the needs of the consumers, but also would be a product that the staff would be excited to produce. Because Julia chose to seek input from others, what type of managerial role do you think she prefers to play?
informational
The total quality management viewpoint emphasizes
infusing concepts of quality throughout the whole organization in a way that will deliver quality products and services to customers.
The owners of a local deli routinely try to develop new menu items and seek better ways of helping their customers; this is an example of
innovation
Fresh and Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of __________ change.
innovative
Merchants Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Merchants Credit Union is implementing a(n) ______ change.
innovative
South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.
innovative
Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality.
internal; conscientiousness
One thing groupthink teaches us is that cohesiveness:
isn't always a good thing.
Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in both the culinary and restaurant management fields. Because he possesses these technical skills, Edgar can be considered a(n) ________ worker.
knowledge
When Rosalyn comes into the office, she speaks to no one, shuts her door, and is rarely seen again until lunch. She supervises a team of 12 people though. Carmelita has a new idea she would like to share with management, but is unsure if she should take it to Rosalyn. How would you describe this upward communication?
lacking trust
Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.
laid off
An organization's _____ can pay attention to, measure, and control a number of activities, processes,or outcomes in order to foster a certain culture.
leaders
At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Shannon, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ________ role.
leadership
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?
leading
The general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of
leading
The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has delegated out the tasks. Dominic and Stella are sent out to meet with the client. In the past, they have been successful at helping clients see the big picture and how their advertising team can help the client realize their goals. What principal function do Dominic and Stella possess?
leading
When Fair Oaks' management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing?
leading
______ focuses on problem-solving and performance improvement, or speed with excellence, of a well-defined project.
lean six sigma
A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.
learning
Colin was working on his budget. He had compiled his receipts, his employee's time sheets, the invoices he has sent to his suppliers and his bills that he owed others. He was now ready to assess his
liabilities.
A person from Germany is from a _____ culture because shared meanings are primarily derived from written and spoken words.
low-context
In a ______ culture, shared meanings are often derived from written and spoken words.
low-context
Davidson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors. Therefore, Davidson's management strives to ________ in order to achieve this standard.
maintain quality and efficiency
Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?
manager's behavior
When Mary Parker Follett referred to the use of "communities" within an organization, she meant that
managers and subordinates should work together to solve issues.
Which of these assumptions are made in the rational model of decision making?
managers have complete, error-free information about alternative courses of action and their consequences; managers are able to make logical decisions without prejudice or emotional blind spots; managers will always select the course of action that they know will most benefit the organization
Top-down structure and rigid rules are characteristics of a(n) _____ organization.
mechanistic
The telephone you use to speak to another person is an example of which part of the communication process?
medium
Cozy Café is a restaurant chain that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items. A poster in the front of each restaurant reads, "We will always provide a quality product to help our customers better meet the challenges of their day and will always take the time to offer caring service one person at a time." This statement is Cozy Café's
mission statement.
The managerial function of controlling is defined as
monitoring performance, comparing it with goals, and taking corrective action as needed.
When Matt was meeting with Susan, he focused exclusively on the meeting. He did not check his incoming texts or respond to a phone call. This reflects a preference for ______.
monochronic time
A condition in which a country grants other countries favorable trading treatment such as the reduction of import duties is known as ________ trading status
most favored nation
Justin, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ________ organization.
mutual-benefit
In organizational culture, a story is a(n)
narrative based on true events which is repeated in order to emphasize a particular value.narrative based on true events which is repeated in order to emphasize a particular value.
Garrett has excellent soft skills including his competency in ________, as demonstrated by how he established and continues to maintain professional relationships from throughout his education and career experiences.
networking
When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.
noise
Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)
nonmanagerial employee.
Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.
norms
The management of Computer Rescues, Inc. finalized the company's action plan for increasing its market share over the next few years. The management then set up a 12-month plan that defines how the organization will conduct its business based on the action plan, including clear sales targets for each week. The second plan is an example of a(n) _____ plan.
operating
Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.
organizing
Helping a new employee learn the ropes of the organization and fit easily into the new job is known as ______.
orientation
When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.
orientation
Sustainable competitive advantage exists when _____.
other companies cannot duplicate the value that an organization delivers to customers
Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?
overemphasis on paperwork
Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called _____.
parochialism
In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.
path goal
Of the three core processes of business identified by Bossidy and Charan, which do they believe is the most important?
people
Joi, working at a research facility in Washington, DC, needs to communicate with Jesús, who is in Mexico City, about a project they are working on. Although Jesús has a perfect command of English, they are still facing a(n) ______ barrier to communication.
physical
The document that details how a company's goals are to be met is called a(n)_____.
plan
With increasing competition in the auto-parts business, Harrison, owner of Discount Tires, is dealing with growing uncertainty. He decides to ________, or meet with his managers to develop a future course of action to meet company goals.
plan
During her lunch break one afternoon, Alison set a goal of completing all required trainings in the next 90 days by taking two trainings a week. What is she doing?
planning
To reduce unhealthy stressors in organizations, which of the following would NOT produce favorable results?
provide close, authoritative supervision
An organization should adopt planning and strategic management to
provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.
The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.
psychology
Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.
punishment
Which of the following activities will NOT help you develop ethical behavior?
purchase cheaper products
Even though not everyone in the meeting agreed with the final decision, the group decided to proceed and replace all existing machine parts in the warehouse. In this situation, the group had _____.
reached a consensus
Brett was talking to a coworker in a meeting, and he wasn't listening when his supervisor announced work assignments. This situation is a(n) ________ barrier to communication.
receiver
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.
recruiting
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.
recruiting
Kellyanne hired Joshua from Southwest University. He was an amazing employee and exceeded all her expectations. The next year, she received an application for a job opening from another graduate from Southwest University. She was very excited to hire another outstanding candidate. Kellyanne has
representativeness bias
Yahoo! made $3 billion worth of acquisition decisions that provided it with no, or negative, value. Which of the following roles are most closely aligned with these poor decisions?
resource allocator
Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as
resource allocator.
Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing
role conflict.
Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.
scientific
Employees preparing action plans represents the _____ step in management by objectives.
second
A strategy map helps employees to feel engaged because it
shows how their work contributes to organizational effectiveness.
An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.
sideways
Heuristics are strategies that ______ the process of making decisions.
simplify
While a moderate amount of stress can have some health and behavioral benefits, excess stress can reveal itself in all of the following ways EXCEPT
slurred speech.
A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.
social
The Six Sigma approach relies on _____ to help improve manufacturing processes.
statistical analysis
At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. If he finds any, he makes adjustments to various pieces of equipment in his area. Simon's job involves
statistical process control.
Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be
status differences.
ou are reading a ______________ that outlines your company's long-term goals and direction. These goals include "Reduce energy consumption in our offices by 20 percent," "Grow our market share in China from 3 percent to 10 percent," "Enter a strategic alliance with a partner in Australia to begin selling our products in Sydney and Brisbane," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers."
strategic plan
Adam, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap games made of cardboard and paper. He knows he will be selling his toys to both adults and children; for example, his expensive chess and backgammon sets are quite expensive because the board and pieces are all made of wood by local artists and craftsmen. He knows that his customer base will not include parents who are looking for an inexpensive toy for their children or to give as a birthday gift; there is another store in town that offers mass-produced games. As part of his marketing outreach, Adam offers "game nights" where he sets up game boards and invites local teens and adults to take part in light-hearted competitions, where the winners receive a 10 percent discount to a game at the Toy Box. All of Adam's activities are aimed at giving Adam a sustainable competitive advantage through
strategic positioning
Michael Porter defined _____ as an attempt to achieve sustainable competitive advantage by preserving what is distinct about a company.
strategic positioning
Many customers have visited Patty's Diner for decades because of the diner's friendly service. Most customers feel that Patty's is the friendliest placed around. In a SWOT analysis, the friendly service at Patty's is an example of a company
strength
When workers perceive they are being treated fairly on the job, they are most likely to
support organizational change.
When other companies cannot duplicate the value provided by a competitor, then the competitor has established a(n) _____ competitive advantage.
sustainable
In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.
symbol
Henri Fayol is credited with being the first person to _____ management behavior.
systematize
Prior to opening his business, Francois, the owner of The Crepe Factory, is writing a document that explains the reason for his business. This statement would be a part of his mission statement.
tRUE
The top management of Fresh, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Charles, a division manager for Fresh, has looked at his resources, and he has decided how his division can contribute to the two strategic goals set by upper management: (1) by partnering with another company and (2) by hiring a procurement manager to negotiate lower prices from vendors. Charles' next step is to roll out his ____ to his staff.
tactical goals
According to Barnard's definition, which of the following examples represent organizations?
the BumbleBee or StarKist tuna companies with their thousands of employees and a crew of two people coordinating their activities on a commercial tuna fishing boat
The behavioral management viewpoint emphasized
the importance of understanding human behavior and motivating employees to achieve
Which model of decision making acknowledges that uncertainty and risk make it difficult for managers to make optimal decisions?
the non rational model
Which of the following is an accurate description of decision making?
the process of identifying and choosing alternative courses of action
Which model of decision making explains how managers should use logic to determine the optimal means of furthering the organization's best interests?
the rational model
In medium- and large-sized cities, such as Cincinnati, Indianapolis, Chicago, and New York, many residents have been getting rid of their cars. Keeping a car in a city can be very expensive and quite a hassle due to a lack of parking and strong parking regulations that lead to expensive tickets for even minor parking infringements. Residents have learned that they can join services, such as ZipCar, that allow them to "borrow" cars from a fleet when they need them. They pay a monthly fee for the service, and they use an online application to "reserve" a car for when they need it. All of the hassle is gone; the car is ready for them when they need it; and parking is always guaranteed. ZipCar and other companies like it are examples of
the sharing economy.
Charlotte is trying to measure her salon's productivity during the first quarter. For this period, she should divide _____ by the costs of her staff, loans, materials, and utility bills.
the total salon services and products sold
The manager and employee periodically reviewing the employee's performance represents the _____ step in management by objectives.
third
According to the Hawthorne effect hypothesized by Mayo and colleagues, employees worked harder if they:
thought managers cared about their welfare, believed supervisors paid special attention to them, and received added attention
You own a small deli near campus and learn that the university is exploring whether it should open a Subway sandwich franchise in the Student Union. Which of Porter's competitive forces does this represent for you?
threat of new entrants
At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
too little employee participation
Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.
top
Strategic planning is done by _____ managers.
top
Mike and Sue McCloskey are examples of
top managers.
The use of government regulations to limit the import of goods and services is called _____.
trade protectionism
An economic community, also known as a _______, is a group of nations within a certain geographical region that have agreed to remove trade barriers with one another.
trading bloc
One method of changing organizational culture is to provide structured _____ as an in-depth introduction to organizational values.
training
Which of the following jobs in a high-tech company would be considered a "high-touch job"?
traveling sales reps who meet with the owners or managers of electronics stores
All of the following are reasons why performance falls significantly short of the standard EXCEPT
unawareness of performance drop.
Common purpose, one of the four common elements of organizations proposed by Schein,
unifies members and helps everyone understand the organization's reason for being.
The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.
utilitarian
The HR manager told Stella that the company pays the total health insurance costs for a family of four. As a single woman, this benefit did not seem especially important to her right now. Here, Stella is low on the ________ element of expectancy theory.
valence
Luxottica, a manufacturer of fashionable prescription eyewear, notes on its website, "To see the beauty of life inspires its sustainable and ethical business approach and its corresponding pillars, including a commitment to excellence, visual well-being, social impact, and environmental protection." This excerpt from the company's website states Luxottica's
vision statement
Which of the following are top managers' responsibilities in an organization?
-devising strategies for dealing with long-run opportunities and problems.-paying close attention to the organization's external environment.-being alert for long-run problems and opportunities
Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?
Experiencing a sense of accomplishment
In the management process, the organizing stage includes setting goals and deciding how to achieve them.
False
What are two potential rewards of being an exceptional manager? (Select 2 answer choices)
Fringe benefits, such as a large office or stock options The ability to earn more than most workers
Two overarching perspectives about management are the ________ perspectives.
Historical and Contemporary
Which of the following is not mentioned in the case as a key problem facing Yahoo!?
Investment in Allbaba
Which managerial challenge is Samantha struggling with?
Managing for happiness and meaningfulness
The four management functions are
Planning, Organizing, Leading & Controlling.
Managers need to work on developing three primary skills—technical, conceptual, and human skills. Which of these skills you use, and how much you use them, will depend on what level of management you belong to. This activity is important because, as a manager, you must be able to call on all of these skills when necessary. The goal of this exercise is to test your knowledge of the three managerial skills by identifying the types of activities and behaviors managers exhibit when using them. Read the description of each person and think about which managerial skill is being described. Then, select the type of managerial skill each description represents. 1. Because of her training, Cicely was able to analyze her company's cost structure and make specific suggestions to bring it in line with their competitors in a very short period of time after she was hired. 2. Milo isn't the only sales manager for his company. He also consistently scores in the top sales tier each month because he does such a great job interacting and gaining trust with both his sales people and his customers alike. 3. Laetitia has had great success in advancing her career because she is able to see how things fit together throughout the company. 4. Because he can see the big picture, Hudson is able to link the right people up throughout the company from top to bottom. 5. Jose was able to perform well in his new job early on because he didn't need extensive training before he could dig in and get to work. He had mastered the ins and outs of the industry at his last job. 6. Anouk always seems to be able to rally her team when it gets to be crunch time.
Technical skills Human skills Conceptual skills Conceptual skills Technical skills Human skills
Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as
a mentor
Managers need human skills, which are defined as the
ability to work well in cooperation with other people to get things done.
The case mentions that Uber's valuation has recently dropped. If a manager at Uber is tracking the company's performance and comparing it to goals, this person would be performing the ______ managerial function.
controlling
The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed
controlling
Which of these are Taylor's principles of scientific management? (Select all that apply.)
evaluate a task by scientifically studying each part of it, and carefully select workers with the right abilities for the task, give workers the training and incentives to do the tasks with the proper work methods, use scientific principles to plan the work methods and ease the way for their workers to do their jobs
Samantha's team members are asking her to think about the project work cycle and how to improve their working conditions, but more importantly, they don't want "fluff." Rather, they want her to genuinely value their contributions. This will require her to utilize ______ skills, which include soft skills.
human
The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.
labor shortages
In this situation, the manager discusses with her employees an updated deadline for work. As a virtue of her position in the hierarchy of the organization, the manager has
legitimate power.
A for-profit organization is one that is formed for the purpose of
making money by offering products or services.
The classical viewpoint of management emphasizes ways to _____.
manage work more efficiently
Peter Drucker is credited with providing the first modern handbook on the subject of
management
Interpersonal, informational, and decisional are the broad three types of ________.
managerial roles
Mike and Sue McCloskey wanted to change the dairy farming industry itself. They did this by opening up their farms to the public to educate people on the farming industry. To which managerial challenge is this most closely related?
managing for competitive advantage
One of the poor decisions that has plagued Yahoo!'s financial performance was its reluctance to transition its offerings to mobile devices. This is an example of failing at which challenge to being an effective manager?
managing for competitive advantage
Fair Oaks Farms' manure management, specifically the use of cow manure to power their facilities and fuel their milk tankers, is most closely related to which managerial challenge?
managing for sustainability
What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?
meaningfulness
The function of leading in management is defined as
motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.
multiplier
The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function?
planning
Tim Armstrong was tapped to lead an integrated Yahoo!/AOL subsidiary of Verizon called Oath, and will most likely need to set a new strategic direction. Which of the four principal management functions should he focus on first?
planning
The planning function of management is characterized by
setting goals and deciding how to achieve them.
Which of the following statements is true about the financial rewards of being a manager?
some middle-level managers make more than $100,000 a year
Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____.
sustainability
Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.
sustainability
The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.
technical