mgmt 351 test 1

Lucia's company is expanding internationally to cut labor costs. However, she just discovered that the country of interest has restrictions on foreign ownership of capital within their borders. Her company is accepting of this restriction and hopes to build a network of relationships within the host country. Lucia's company will most likely engage in

a joint venture.

Mei-ling is recruiting to fill an overseas management position. She decides to recruit _______, which is the _______ approach to global human resource management.

a manager who currently works for one of her other overseas subsidiaries in a nearby location; regiocentric

One advantage to the work of a liaison is that they help develop

alliances.

Which of these is a managerial challenge related to outsourcing?

Up to 25% of U.S. jobs could be offshored in the years ahead.C

Salma is the CEO of a manufacturing company and she wishes to gain resources from other companies in foreign markets as well as send her final products to other companies in foreign markets. Salma will most likely engage in which set of international activities?

importing, exporting

Salma believes that ethical decisions are those that follow standards of fairness in terms of both outcomes and procedures. Salma follows the _______ approach.

justice

Simone is currently a lower-level manager trying to get promoted to become a middle-manager. She has worked hard and successfully developed her _______ skills, which are important at the lower level, and now she must work on her ______ skills to qualify for a higher-level position.

technical; interpersonal Explanation Effective managers, such as Shirene hopes to be, help their workers and their organizations set appropriate goals and then do whatever is ethically required to attain these goals. Anything that steers the organization away from achieving these objectives contributes to its overall ineffectiveness and hurts performance and profitability.

Jose is a salesman that has an ethical dilemma. The defect rate of the popcorn popper he is supplying to a local chain store is much higher than he expected. He is determining whether he should tell his customer. Jose follows a relativist perspective. How might he determine his course of action?

Jose would consult with others in his company to determine what the company values and then go with the consensus of the group.

Aria's approach to management focuses on managing the firm's various types of capital; while Daniel's approach to management focuses on building sophisticated mathematical and statistical models to account for a multitude of variables in order to improve decisions in his organization. Aria follows the ______ approach and Daniel follows the ______ approach.

knowledge management; management scienceCorrect

Julian is currently a manager in the research and development division for Chalkdust, Inc. He wants to take on extra responsibilities such as taking more innovative risks and helping to create a vision for his department. If Julian pursues these ambitions, he would be labeled as a(n) ________ within the company.

leader Explanation Not every person who becomes a manager is automatically considered a leader. Leadership requires additional effort on the part of individuals (both managers and nonmanagers) to go the extra mile when it comes to moving the organization forward. Some responsibilities assumed by leaders include those that Julian is hoping to take on: taking risks and creating a vision.

Sonia's company has grown rapidly since they began to franchise in Europe. What is the process of franchising? Franchising

is the process in which companies provide foreign businesses with a complete package of materials and services to use in exchange for a fee.

Peter believes that ethical decisions are those that follow standards of fairness, while Jasmine considers how ethical norms vary across cultures and considers ethical behavior that which falls in line with these culture-specific norms. Peter follows the _______ approach, and Jasmine follows the ______ approach.

justice; relativist

At an upcoming board meeting, Terrance, the Chief Human Resource Officer, has to explain to the board how he knows the company has strong leadership. Which of the following indicators could he share to most clearly demonstrate this?

the efficiency of the company's productivity Explanation The ability of an organization to get work done efficiently and effectively through its human resources signifies the strength of its leadership—at all levels of the organization.

Rebina holds regular social gatherings where her employees are encouraged to ask "difficult" questions of other employees regarding their differences in sexual orientation, race, and religious background. She is using an approach to

inclusion.

Patricia is the owner of a local flower shop. Camila supplies Patricia's business with fresh flowers to sell. Patricia is an _______, and Camila is an _______.

internal stakeholder; external stakeholder

Elenore is setting up company facilities in a foreign country for the first time, while Joe is trying to integrate systems across different geographic regions. Elenore is engaging in ________, and Joe is engaging in ________.

internationalization; globalization

Inclusion builds _______, while diversity management promotes _______.

true appreciation of the value of differences among people; greater cooperation among employees from different backgrounds

Technical skills refer to the manager's level of ability to

perform subordinates' duties. Explanation Technical skills refer to the level of ability and proficiency that a manager can perform a subordinate's duties.

The CEO asks Marci, a team leader, to attend the company's leadership retreat and provide input for the 5-year strategic vision that they intend to announce at the end of the year. In which managerial function is Marci participating?

planning Explanation The vision, mission, core values, goals, objectives, and strategy of the organization are all addressed within the planning process.

Linda is interested in expanding her business internationally. She will be locating the company in a country with no restrictions on foreign ownership of capital. She intends to build the foreign company from scratch and plans to retain 100 percent ownership of the company's stock. Which of the following international activities is she likely to engage in?

a greenfield venture

Matias has learned during the company's PESTLE analysis that a foreign country on their list for international activities has restrictions on foreign ownership of capital within their borders. Matias' company might want to consider ______ a company in this country for an international activity.

a joint venture with

The Gilbreths used ________ to record the time for each operation of a job. By doing so, they were able to identify the most efficienct approach to each job.

a micron-motion technique to take motion pictures of operations Explanation The Gilbreths used a micron-motion technique to take motion pictures of operations to record the time for each operation of a job. By doing so, they were able to identify the most efficienct approach to each job.

Lucas has decided to offshore his company's manufacturing as an international activity. In doing so, control over its manufacturing process is most likely

still controlled by Lucas' company at a facility owned by his company in another country.

Resources in an organization are

"possessions" that are utilized to gain a competitive advantage over others in the same industry. Explanation An organization's "full complement of resources" is both wide and varied. Some of these are tangible, such as financial resources (money) or physical plants and facilities (buildings and machinery), while other resources are intangible, such as human resources (people) or brand awareness (reputation).

Marco understands the value of diversity in his organization, but is also aware of the challenges that diversity can present, such as

although we might think we are tolerant and fair, we could have deep-rooted beliefs about people who are different that may unintentionally hinder them in the workplace.

One outcome of the intertwined political, legal, and ethical forces has been

an increased presence of minorities and women in politics and at work.

One of Fayol's biggest impacts on administrative management was the

articulation of the primary functions that successful managers carry out in all types of organizations. Explanation One of Fayol's biggest impacts on administrative management was the articulation of the primary functions that successful managers carry out in all types of organizations.

Employees who rely on their knowledge and who combine their knowledge with others to make job-related contributions are known as

knowledge workers. Explanation Knowledge workers are defined as employees who rely on their knowledge and who combine their knowledge with others to make job-related contributions.

What are the levels of cognitive moral development?

preconventional, conventional, postconventional

Which of the following include the parts of the Juran trilogy?

quality planning, quality control, quality improvement Explanation The Juran trilogy includes quality planning, quality control, and quality improvement.

Manuel considers how ethical norms vary across cultures and considers ethical behavior that which falls in line with these culture-specific norms. Which ethical perspective does Manuel follow?

relativist

Middle-level managers listen to and help evaluate ideas from ______-level managers while also assisting ______-level managers to better utilize resources.

upper; lower Explanation Middle-level managers act as the sounding board for upper-level managers, evaluate the effectiveness of company policies, and assist lower-level managers in better utilizing the organization's resources.

Rowan views certain traits, such as courage and generosity, as praiseworthy. He believes that ethical behavior is that which would be enacted by someone possessing these characteristics. Rowan follows which ethical approach?

virtue ethics

_____ is used to detect patterns; while _____ is used to predict future performance.

Analytics; forecasting

Which of these is a possible reason that union membership has declined in the past decade?

Employees have a fundamental desire to identify with the organization instead of a labor union.

Select the most accurate statement about ethics.

Ethics is learned.

Which of these is a managerial challenge related to globalization?

International competition is now much closer and more aggressive than ever before.

Which of these statements best describes the ethical decision-making model?

It is a four-step process to assist individuals with making appropriate moral decisions.

Shelby just got hired into a unionized firm in a right-to-work state. Which of these statements is true about Shelby's union membership?

Organizations in states with right-to-work laws can hire both non-union and union employees as they wish, and Shelby has a choice of whether to join the union.

How have shifting ideologies impacted the international business?

Previously isolated countries opened up their economies to Western corporations.

Which of these is a managerial challenge related to diversity?

Sexual orientation will continue to be a contentious workplace issue over the next several years.

Identify the statement that accurately describes global forces of the general environment.

Technology and trade agreements make it so that organizations will most certainly face international issues and competition.

Which of these is a challenge related to managing the changing workforce?

The current workforce is more educated, technologically savvy, and seeking career balancemore than ever before.

Which of these is a managerial challenge related to technology?

The e-commerce boom has rewritten the rules of business as online shopping and service haveincreased exponentially.

Which of the following is one of the demographic trends in the United States related to age?

The percentage of people who are older is increasing.

Which of the following statements best describes the PESTLE analysis factors?

The political, economic, sociocultural, technological, legal, and environmental factors have an impact on whether and how a company conducts business in a particular country.

What is the relationship between external stakeholders and the organization's external environment?

These are important constituents of the organization because they can impact the organization and its operations, and, in turn, be influenced by it.

Which of the following are characteristics of Generation X? (Select all that apply.)

They tend to be viewed as individualistic and selfish as compared to the generations before them. They tend to be viewed as individualistic and selfish as compared to the generations before them. Correct They value self-discipline.

Which of the following are characteristics of the Millennial generation? (Select all that apply.)

They value achieving leisure rewards.They value achieving leisure rewards. Correct They are independent.

Which of the following are characteristics of the Baby Boomer generation? (Select all that apply.)

They were born between 1946 and 1964 They represent almost 29% of the population.

Which of the following are characteristics of Generation Z? (Select all that apply.)

They were born between 1997 and 2012. They "work to live."

Which of the following are laws that prohibit workplace discrimination in the United States? (Select all that apply.)

Title VII of the Civil Rights Act of 1964Title VII of the Civil Rights Act of 1964 Correct Equal Pay Act of 1963Equal Pay Act of 1963 Correct Americans with Disabilities Act of 1990

The fact that you are not born into this world with a predetermined culture suggests that culture is _______. Although culture is passed down from one generation to the next, the fact that this is not your grandparents' culture suggests that culture is _______.

learned; adaptive

Organizations with effective management are more likely to experience which types of outcomes?

long-term financial and social benefits for the firm

Using tools, skills, and knowledge to convert inputs into outputs more efficiently is a result of

technological forces.

Craig works for Motorola and is given the job of finding out what the other major phone companies are planning to roll out in the next 12 months. In this role, Craig will most clearly be serving as a _______ for his company.

monitor Explanation A monitor is always on top of current situations through material gathered from various sources. By obtaining information from different outlets, this person manages to stay "in the loop." In this case, Craig is staying in the loop on what the competition is working on.

Jose realizes that his response to the current situation could impact his outcomes in either beneficial or harmful ways. Jose is experiencing which step in the ethical decision-making process?

moral awareness

Amanda is a manager at an automobile manufacturing plant. After careful inspection, one of her employees noticed a defect in a part that is necessary for airbag deployment. The company has been using that part for the past three months and it is unknown for how long they might have been receiving the defective part from their supplier. Amanda follows the utilitarian approach for her ethical decision making. Amanda will likely

consider all costs of not acting immediately including the potential for fatal car crashes and the loss of life to determine that a massive recall would result in the best benefit for the greatest number of people.

The _______ approach to management focuses on matching certain management principles with organizational and environmental conditions, while the _______ approach to management focuses on organizational adaptability.

contingency; systems Explanation The contingency approach to management focuses on matching certain management principles with organizational and environmental conditions; while the systems approach to management focuses on organizational adaptability.

Which of the following are challenges of outsourcing and offshoring? (Select all that apply.)

coordination challengescoordination challenges Correct wage rate increases in various locations around the globe wage

Harira has a degree in conflict negotiation and works as a consultant for companies in helping them resolve issues between employees. In this type of consulting role, Harira most clearly serves as a(n) _______ for companies.

disturbance handler Explanation A disturbance handler is the person who resolves conflict, responds to unpredictable situations, and solves problems that could potentially derail the organization from achieving its goals. In the types of situations Harira is hired to use her expertise, she is serving as a disturbance handler.

The United States imposing tariffs on soy beans from China would be an example of a force in which environment?

general environment

Heewon uses a contingency perspective when managing her employees. She most likely

looks to match certain management principles with organizational and environmental conditions. Explanation Contingency perspectives suggest that the effectiveness of a managerial policy, practice, or behavior depends on factors such as the work being done. Those embracing a contingency perspective look to match certain management principles with organizational and environmental conditions.

Viktor decides that his path to becoming a manager is going to be based only on experience. In making this choice, Viktor is deciding to take a path to becoming a manager that is ______ taking a path that is based on education.

slower than Explanation An experience-only path takes a tremendous amount of effort, natural ability, and dedication just to get an opportunity. In addition, people who focus only on experience do not get promoted as fast as managers who have been educationally trained. Therefore, Viktor is choosing to take a slower path.

The administrative and bureaucratic perspective sought to make organizations better by focusing on _______, while the scientific management perspective sought to make organizations better by focusing on _______.

the structure and quality of the management functions; the efficiency of work tasks and tools Explanation The administrative and bureacratic perspective sought to make organizations better by focusing on the structure and quality of the management functions; while the scientific management perspective sought to make organizations better by focusing on the efficiency of work tasks and tools.

According to the relativist perspective

there are multiple approaches to ethical behavior based on different cultural norms.

Which statement accurately reflects the differences between the task environment and the general environment?

In the task environment, forces are directly tied to organizational success or failure while in the general environment, forces indirectly affect organizations.

Which of these is a managerial challenge related to sustainability?

Managing business operations in a way today that does not hurt future generations.

Which of these is a managerial challenge related to customer service?

Many developed countries have moved toward a service-sector economy.

Jaime and Elizabeth have demanding jobs, each working over 50 hours a week, with two young children. What difficulties might they be experiencing as a result of being a dual career couple?

emotional spillover

Changing family dynamics can result in ________, which can _______ impact workers' productivity.

emotional spillover; negatively

The more people will be harmed by your action, the more likely you are to view the potential action as an ethical issue. This is because of

concentration of effect.

Jayden is a manager at a production facility. Over the holiday, he makes the choice to forego a push for a production increase and instead gives workers their fully scheduled break. He feels it is necessary to obey labor laws. This behavior is consistent with the _______ level of cognitive moral development.

conventional

Lucia's organization has developed written codes of conduct, ethics structures, ethics training, and ethics audits. She uses organizational _______ to influence ethical behavior.

culture

A fashion designer is usually focused on which colors and styles will be popular next year. This is an example of which environmental analysis method?

forecastingC

Select all of the benefits of using contingent labor. (Select all that apply.)

functional flexibilityfunctional flexibility Correct numerical flexibility

Diversity management creates an environment where employees feel _______, while inclusion creates an environment where employees feel

comfortable within the organization's structure and workplace environment; they are valued and essential to the organization.

Changing family structures, such as _______, require employees to find balance between working the required hours, completing tasks, and finding a meaningful life outside of work. (Select all that apply.)

dual career couplesdual career couples Correct sandwich families

Attempting to foster a dedicated work culture, stimulate loyalty, decrease turnover, and maintain job satisfaction during periods of economic uncertainty are characteristics of managerial challenges in the face of

economic turbulence.

If a company is accomplishing all its goals without any regard for cost, it is

effective but not efficient. Explanation Maximizing the value of resources to produce a given output is the definition of efficiency. Any activity that wastes time, money, or other organizational resources contributes to the overall inefficiency of the organization and hurts overall performance and profitability.

Preserving environmental resources, adeptly using technology, and having a strong working knowledge of the business environment are key components of

effective management.

Mike and Tammy are married and both work outside the home. Tammy is a trauma surgeon at the local hospital, and Mike is in charge of security. Tammy had a very difficult day at work and was feeling all of the emotions she experienced when she went home that night. As they were eating dinner together and talking about their day, Mike began to experience all of the emotions his wife was experiencing. Mike is experiencing _________, one of the challenges faced by dual career couples.

emotional crossover

Which of the following statements accurately describes total quality management (TQM)? TQM is a managerial perspective that

emphasizes quality throughout the production process. Explanation Total Quality Management (TQM) emphasizes quality throughout the production process. Every employee at every stage of the production process is expected to strive to maximize quality. The focus is on quality and not numerical quotas.

The basic premise of Theory X is _____ and of Theory Y is ______.

employees do not like to work and they avoid responsibility; employees have an innate desire to have autonomy and responsibility Explanation The basic premise of Theory X is employees do not like to work and they avoid responsibility and of Theory Y is employees have an innate desire to have autonomy and responsibility.

Gabriel is a manager of a business in a country with a monochronic culture. Althea is a manager of a business in a country with a polychronic culture. Gabriel can expect _______, while Althea can expect ________.

employees to focus on the schedule for the day; to have an open door policy with a focus on building relationshipsCorrect

The Hawthorne Studies included the relay assembly room experiments for which the researchers discovered _______ and the bank wiring room study for which the researchers discovered _______.

employees value participation and cooperation in the workplace; the importance of group pressures to conform Explanation The Hawthorne Studies included the relay assemble room experiments for which the researchers discovered that employees value participation and cooperation in the workplace and bank wiring room study for which the researchers discovered the importance of group pressures to conform.

Derrick decides to work in the more traditional industry of banking after his stock market broker startup company collapses. He is hired by a bank to find new possible revenue streams. In this role, Derrick will most clearly be serving as a(n) _______ for the bank.

entrepreneur Explanation An entrepreneur is the individual who is constantly seeking out new opportunities to provide viable revenue streams for the organization. The entrepreneur also champions innovation, change, and development. In this case, as in his previous startup, Derrick will serve as an entrepreneur.

The role of the global human resource management team is to determine the staffing strategy to be used in an international business expansion. The staffing strategy approach may involve filling key managerial positions with home country nationals, which is the ________ approach. Recruiting the very best candidate regardless of where they live is the _______ approach. Filling key positions with host country nationals reflects the _______ approach. Recruiting candidates from a specific geographic area reflects the ________ approach.

ethnocentric; geocentric; polycentric; regiocentric

Ren prefers to take a(n) ________ approach to global human resource management to minimize miscommunication between home country national and the organization's corporate headquarters by filling key managerial positions with _________.

ethnocentric; home country nationalsC

Eden tends to be arrogant, placing value judgments on cultures different from hers, thinking that "our way is the best way." Marie has the tendency to be narrow-minded on specific topics due to lack of interest in learning about them, believing that "our way is the only way." Eden is displaying _________. Marie is displaying _________.

ethnocentrism; parochialism

Paulie runs a seafood shop on the Pacific coast. His business has been booming since the residents of the region have turned to seafood as healthy alternative to beef products. However, the government has placed regulations on the amount of locally sourced seafood that Paulie can offer. These regulations along with the social trend of viewing seafood as a healthy alternative are all part of the ______ environment for Paulie's business.

external

Autumn, a local celebrity, is asked to emcee the upcoming telethon that a local non-profit organization is hosting. In this role, Autumn will most clearly be serving as a(n)

figurehead. Explanation The figurehead role is filled by someone who serves as the symbolic head of the organization. The visible person "out front" that everyone knows represents the company.

Natasha is 16 years old and hopes to someday become a manager. Which of the following approaches is best for her to try and accomplish in order to move up the career ladder most effectively? An approach that

focuses on both education and experience. Explanation You are expected to gain managerial expertise through both education and experience. Once this is done, you can quickly climb the career ladder if you are able to demonstrate your value to the organization. From this perspective, then, Natasha should try and get both education and experience.

Currently in place in 27 states, right-to-work laws

forbid union security agreements, thereby disallowing union membership as a requirement for employment.

MarketWorks, Inc. is looking to hire a new store manager. First, they must identify applicants who can carry out managerial _______, and after hiring one, they should use managerial _______ to measure how well the new manager is performing.

functions; factors Explanation Management includes all of the planning, organizing, leading, and controlling functions aimed at an organization's full complement of resources so that it can maximize its performance and achieve its goals in an effective and efficient manner. Managerial factors contribute to and measure how well managers perform these functions. These factors include organizational performance; resources; effectiveness; and efficiency.

Shirene is very determined to be an effective manager. In order to do so, she must help her organization set appropriate ______ and do whatever is ______ required to achieve them.

goals; ethically Explanation Effective managers, such as Shirene hopes to be, help their workers and their organizations set appropriate goals and then do whatever is ethically required to attain these goals. Anything that steers the organization away from achieving these objectives contributes to its overall ineffectiveness and hurts performance and profitability.

Organizational performance can be measured by how well an organization achieves its ______ while efficiently maximizing its _______.

goals; resources Explanation Organizational performance can be measured in many ways, but most measurements focus on the organization correctly setting and attaining its goals while maximizing the use of its resources. An organization's overall performance depends on management's ability to utilize resources in both an effective and efficient manner.

Jing and Zahra are expatriates. Jing is beginning to understand the new culture's behaviors and is dealing with day-to-day life, while Zahra is experiencing problems at home and work due to homesickness. Jing is in the _______ stage of culture shock, and Zahra is in the _______ stage of culture shock.

gradual adjustment; irritation and hostility

Seo-jun thinks the best strategy is using ______ to fill key management positions to gain intimate knowledge about the local culture. He is using the _______ approach to global human resource management.

host country nationals; polycentric

The parent company that Omar manages does business in the international enviroment. When setting up a new operation in a different country, the parent organization may send Omar to the country in which the organization is conducting the business activities. This country is known as the ______ country. Or the parent company may send an individual from another country within the region who is currently managing another facility for the parent organization. This individual is known as a(n) ________.

host; third country national

As a manager, Adeeb has a view of management that recognizes and incorporates the reality and complexity of human behavior and social relationships that exist within the organization. Adeeb follows which management perspective?

human relations Explanation The human relations perspective is a view of management that recognizes and incorporates the reality and complexity of human behavior and social relationships that exist within the organization.

The task environment tends to impact the organization ______, whereas the general environment impacts the organization ______.

immediately; over longer periods of time

Management science aims to use statistical and mathematical models in order to ________ in organizations.

improve decisions Explanation Management science can be described as a field of study that uses sophisticated mathematical and statistical models to account for a multitude of variables in order to improve decisions in organizations.

The administrative perspective focuses on _______, and the human relations perspective suggests these improvements should be made _______.

improving the organization through management principles and structure; from the bottom-up by studying how people actually work within organizations Explanation The administrative perspective focuses on improving the organization through management principles and structure, the human relations perspective suggests these improvements should be made from the bottom-up by studying how people actually work within organizations.

The culture is very self-focused at the global company Ed operates, while the needs of society and the greater good are important at Gretchen's global company. The culture at Ed's company represents _______, while the culture at Gretchen's company represents ________.

individualism; collectivism

The relay assembly room study and the bank wiring room study increased our understanding of the influence of

informal groups in the workplace. Explanation The relay assemble room study and the bank wiring room study increased our understanding of the influence of informal groups in the workplace.

Jacque is given the task to reach out to local charities and find a sponsor for the upcoming 5k marathon that his company is hosting. In this role, Jacque will most clearly be serving as a(n)

liaison. Explanation A liaison is a person who acts as a bridge between groups either inside or outside the organization. Linking these groups together helps develop alliances, which are extremely important to achieving the organization's goals.

With the dramatic move from the domestic system of production to factory models, a major challenge for factory models was

limited oversight, rules, and laws regarding workplace conditions. Explanation Disadvantages of the factory model include: limited oversight, rules, and laws regarding workplace conditions, difficulties managing large groups of workers in the factory, and nepotism.

Upper-level managers are responsible for ______ decisions regarding the direction and purpose of the organization.

long-term Explanation The primary function of the upper-level management team is to develop the mission, vision, and strategy for the entire organization by considering challenges and opportunities in the current business environment. Simply put, upper-level managers make long-term decisions regarding the direction and purpose of the organization.

Santiago stands to experience great benefit or harm from a particular decision he is considering. In this case, the ________ is influencing the likelihood he will view a particular situation as an ethical issue.

magnitude of the consequences

Emma's organization recently created an incentive program with very difficult goals to meet each quarter. As her organization's pressure to achieve results increases, it is more likely that employees at Emma's organization may

make unethical decisions to reach those goals.

Which of the following statements best describes knowledge management? Knowledge management involves

managing human, social, and organizational capital. Explanation Knowledge management refers to management's efforts to leverage information and intellectual capital within organizations. It involves gathering information, organizing it, and sharing it with all relevant parties inside and outside the organization. It can be viewed as managing the human, social, and organizational capital.

Logan believes that a current negative work situation is not just a business or legal issue, it is a moral issue. He recognizes that his response to this situation could affect not only himself but others in a harmful way. Logan is experiencing which step of the ethical decision-making model?

moral awareness

Salma commits to the moral course of action over the pursuit of other values. She is in the ________ step of the ethical decision-making process.

moral motivationC

Jose views ethical behavior as that which is in compliance with universal principles, regardless of the consequences. Which approach does Jose follow?

moral-rights

Adeeb believes that ethical behavior is that which is in compliance with universal principles, regardless of consequences. Jaci believes that people should do what creates the best benefit for the greatest number of people. Adeeb follows the _______ approach, and Jaci follows the _______ approach.

moral-rights; utilitarian

Deep-level diversity, as compared with surface level diversity may be ______ problematic in the long run because ________.

more; it can devolve into conflict and negative interactions as group members slowly reveal who they truly are with time and experience working together

Lulita, a team lead, wants to prove to her supervisor that she is capable of efficiently carrying out the leading function of management. Which of the following would demonstrate this best?

motivating her team members with less money than other managers. Explanation Leading refers to the manager's ability to get employees to work enthusiastically toward achieving the organization's vision as Lulita could show to her supervisor. Maximizing the value of resources to produce a given output is the definition of efficiency. Any activity that wastes time, money, or other organizational resources is inefficient, so if Lulita can show she can motivate her team for less money that would be efficient.

The three major players in the international environment are

multinational corporations, multinational enterprises, and nongovernmental organizations.Correct

Risa's firm had a dip in sales last quarter. She is reviewing internal factors, such as high turnover, as well as external forces, such as increased competition. She is attempting to understand the dynamics of the ______ of her firm.

organizational environment

A firm's processes and routines represent _____ capital, while knowledge shared by team members in the firm represents _____ capital.

organizational; social

Jamal hopes to benefit his company with lower labor costs by subcontracting with outside vendors to supply services that were previously done by his company. What will Jamal most likely engage in?

outsourcing

The gig economy can best be described as one in which

people serve as independent contractors for short-term tasks that occur outside of the scope of the traditional employment relationship.

Isabella owns a fast-food restaurant. Although most restaurants in the area pay minimum wage, Isabella pays her workers well above minimum wage because she believes that all workers deserve to be able to maintain a decent standard of living for themselves and their families. This behavior is consistent with the _______ level of cognitive moral development.

postconventional

Brianna is a Millennial. In the organization that she currently works at, she has observed high-level managers _______ other workers' unethical behaviors they engage in to meet sales goals. This makes Brianna more likely to

reward; engage in unethical behavior.

The systems perspective might argue that the organizations that survive over time are those that are able to

self-regulate. Explanation The systems perspective might argue that the organizations that survive over time are those that are able to self-regulate.

Which of the following are current family trends and living arrangements? (Select all that apply.)

single-parent householdssingle-parent households Incorrect dual career couples sandwich families

Act utilitarianism is a form of _______ ethics, while rule utilitarianism focuses on the ________ application of rules.

situational; general

Joanie believes that to make her organization better, she needs to focus on the quality of the management functions. Eric believes that he can increase efficiency by taking a detailed look at the design of the work tools and tasks to eliminate unneccesary steps in the work process. Joanie subscribes to ______, while Eric subscribes to ______.

the administrative and bureacratic perspective; the scientific management perspective

Sheri, Joan, and Levi manage a small publication company. They each manage a subset of capital. Sheri manages the knowledge that is shared among individuals and groups, Joan manages knowledge the people hold, and Levi manages knowledge in the company's databases, processes, and routines. Sheri manages ________, Joan manages ________, and Levi manages ________.

social capital; human capital; organizational capital Explanation Human capital resides in an individual, social capital resides in individual or a team and is shared, organizational capital is retained by the organization in routines, databases, patents, manuals, structures, and processes.

The values, attitudes, and beliefs that shape the behavior and preferences of a particular popultation are the _____ factors considered in PESTLE analysis.

sociocultural

Krishna is hired by a local radio station group to represent them at county fairs and charity events. In this role, Krishna will most clearly be serving as a ______ for the radio station.

spokesperson Explanation A spokesperson is the one who communicates on behalf of the organization at meetings, functions, or events. In this case, Krishna is a spokesperson for the radio station.

The human relations perspective is different from the administrative perspective in that it focuses more on _______ and less on _______.

studying how people actually work within organizations; the management of people Explanation The administrative perspective focuses on improving the organization through management principles and structure, the human relations perspective suggests these improvements should be made from the bottom-up by studying how people actually work within organizations.

When Kira's engineering team first began working together, the men and the women made assumptions about each other regarding their commitment to the team. Over time and with experience together, they realized that gender had no impact on team commitment; rather, each individual's work ethic played a larger role. For Kira's team, _______ played a role at the beginning, but later _______ played the larger role.

surface-level diversity; deep-level diversity

Kristofer currently works in an entry-level job in an electronics store, though he hopes to someday become a manager. What type of work experience should he look to gain now and once he becomes a manager?

take as much experience as he can get, whether it's in electronics or another industry Explanation A management career can span numerous industries. Kristofer should take as many experiences as he can get, regardless of the industry.

A key principle of the administrative and bureacratic perspective is

that we can improve organizations from the top down by improving the quality of management functions. Explanation A key principle of the administrative and bureacratic perspective is we can improve organizations from the top down by improving the quality of management functions.

Sakura is searching a globally savvy talent pool to find a manager for an overseas position. Sakura is most likely recruiting _______, which describes the ________ approach to global human resource management.

the very best manager for a position regardless of where he or she is from; geocentric

By asking someone, "Who are you?" and waiting to hear whether they respond with the name of their profession, you can assess the impact of their culture on

their view of work.

Which of the following accurately lists Weber's primary types of authority in organizations?

traditional, charismatic, rational-legal

Managers at the ______ level set the policies, while managers at the _______ level coordinate activities based on those policies and find out about the policies as they are implemented by _____-level managers.

upper; lower; middle Explanation At the upper level of management, managers develop the overall mission, vision, and strategy for the organization. Middle-level managers implement the policies put forth by upper-level managers. Lower-level managers supervise and coordinate the activities of workers and may work directly with customers.