MGMT 3600 exam #3

Waypower

See one or more paths to achieve your goal, even when faced with adversity

Every management function and activity involves some form of direct or indirect communication.

True

Recent research has shown that employees' use of social media is related to increased job satisfaction, performance, and retention.

True

The four factors of media richness include Feedback, channel, type, and language source.

True

Integrative negotiation

a host of interests are considered, resulting in an agreement that is satisfactory for both parties

Restorative justice

a shared belief in the importance of resolving conflict multilaterally through the inclusion of victims, offenders, and all other stakeholders

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship.

added-value negotiation

The benefit of ________ is that it uses faster, more user-friendly methods of dispute resolution, instead of traditional, adversarial approaches, such as unilateral decision making or litigation.

alternative dispute resolution (ADR)

Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) __________ effect.

amplifying

4 key sources of nonverbal messages

body movements & gestures, facial expressions, touch, & eye contact

Larry and Roger wanted to buy office furniture for the new location of their advertising firm. They discussed their needs. Larry said that he needed plastic furniture and Roger stated that he needed wooden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. Which of the following steps of added-value negotiation is described in this situation?

clarify interests

A study conducted in two prisons showed that the more contact white inmates experienced with African American inmates, the more positive their attitudes toward the African American inmates became. This is an example of the ________ hypothesis.

contact

Which of the following is not a step of the TED protocol for effective presentations?

control your stress

_________ occurs when people perceive that they are being attacked or threatened.

defensiveness

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

devil's advocacy

Meryl wants to buy a used car, and she can spend $4,000. She meets up with Sandy who wants $4,750 for her 2008 Toyota. Meryl can't go any higher. This is an example of _________ negotiation.

distributive

_______ is the process of translating thoughts into a code or language that can be understood by others.

encoding

If a manager wants to reduce the chances of an employee becoming defensive, he or she should

exhibit empathy

Younger employees also are more likely to use the Internet and social media to accomplish their tasks. This is an example of the ___________ that represent the key issue when considering communication across generations.

expectations and norms

Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n)

facilitator

Jamil is a new member of a group that evaluates student activities on campus. He wants to focus on bringing more foreign students into the mainstream activities. The president of the group seems to have her own ideas and virtually everyone supports her. When Jamil opposes one of her suggestions, everyone looks uncomfortable. This is an example of a psychological safety climate.

false

Light tactics of conflict include making threats; heavy tactics include violence.

false

Organizations should work to discourage positive deviance in the workplace.

false

The best thing a manager can do to create functional conflict is to urge coworkers to hunker down and slog through, to simply persist.

false

To achieve a climate encouraging positive OB, an organization must foster a specific set of organizational values, organizational practices, and transformational leadership.

false

Work-family conflicts can be social or emotional.

false

Compromising style

give-and-take approach with a moderate concern for both self and others

Susan, a management major, is taking an overload of classes this term. On a team project in one of her classes, one of her teammates sees how busy she is and does the final proofreading of the team project for her. Susan is most likely feeling

gratitude

Dominating

high concern for self, low concern for others

People with high levels of positive psychological capital tend to display

hope, efficacy, resilience, and optimism

Which of the following is true about balancing positive and negative emotions?

ideally, we should try to have more positive experiences than negative

Mark, the business head of a firm, wanted to give New Year's gifts to his employees. He discussed this with his employees and decided to give leather computer bags. Mark stated that he did not want to give cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. Identify the step of added-value negotiation used in this situation.

identify options

Which of the following is a tip for more effective PowerPoint presentations?

include questions on slides

John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided

informational support

When issues are complex, better solutions are needed, commitment is needed, and time is available, the ________ conflict handling style is appropriate.

integrating

Integrating style

interested parties confront the issue and cooperatively identify it, generate and weigh alternatives, and select a solution

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

involved

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

it can create many legal, financial, and personnel risks

Postive emotions

joy, gratitude, serenity, interest, hope, pride, amusement, inspiration, awe, and love

optimism

making a positive attribution about succeeding now and in the future

Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing

media richness

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) _________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.

mediator

_____ is a key input to positivity from person factors.

mindfulness

Chris just finished a calculus test. Afterward, he walked all the way across campus without being aware of anything or anyone he passed. Chris is being

mindless

4 key communication skills that affect your communication competence

nonverbal communication, active listening, non defensive communication, & empathy

____________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines.

organizational climate

Which of the following statements about conflict is true?

organizations can suffer from too little conflict.

Avoiding style

passive withdrawal from the problem and active suppression of the issue are common

hope

persevering towards goals and, when necessary, redirecting paths in order to succeed

Two supervisors, Justin and Sean, are given instructions to trim their group size by two people. Justin's personality tends to favor people. He is generally more sensitive to people, and is a thoughtful supervisor. Sean is just the opposite. He is more concerned with group production, and considers people's feelings secondary to the work. Hence their approaches in trimming their teams are different. They can't see each other's point of view and leave the discussion thinking ill of each other. Which of the following types of conflict are Justin and Sean experiencing?

personality conflict

Which of the following statements about incivility at work is false?

personality is highly unlikely to be a source of incivility

Kerry's manager asks her to head up a team reviewing office protocols. Kerry is in a great mood, having received a substantial bonus last week. This indicates that _____ experiences lead us to be more responsive to positive information.

positive

The 5 elements of well-being

positive emotions, engagement, relationships, meaning, and achievement (PERMA)

Juan finished the special report for the vice president of marketing. He spent many extra hours compiling this report and knows it has excellent quality. _____ is the emotion Juan is most likely experiencing.

pride

_____ is not one of the components of well-being.

productivity

Self-efficacy is a component of

psychological capital

The perceptual model of communication depicts communication as a process in which

receivers create meaning in their own minds

Imelda's life is difficult right now. Her husband and she recently decided to divorce and she is now a single parent of two pre-teenagers. They are good kids, but it is difficult taking care of them and managing her full-time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting

resilience

During a class lecture, Mike finds himself thinking about an argument he had last night with his girlfriend. Mike is displaying

rumination

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ______ (the person wanting to communicate information), and Taylor is the _______ (the person, group, or organization for whom the message is intended).

sender; receiver

Temperance

shared belief in showing restraint and control when faced with temperance and provocation

Compassion

shared value that drives people to help others who are suffering

In which way do employees waste time on social media?

shopping online

Obliging style

show low concern for yourself and great concern for others

Which of these is not an element of an effective social media policy?

stay away from defining what is considered illegal

Leanne is promoted to manager of XYX Furniture Store. George also applied for the position. He confronts Leanne, claiming that she is undeserving of the position and only got it because she was a woman. Leanne explains that she has 10 years of previous experience in other stores. Leanne is exhibiting

temperance

resilience

to consistently bounce back from adversity and to sustain oneself in the face of the demands of positive events

Employees who flourish report less stress and more organizational commitment and job satisfaction. They perform better, and are absent less, than employees who don't flourish.

true

Positive emotions broaden your mindset and open you to consider alternatives when trying to solve a problem, as well as help you build social relationships.

true

Well-being is the combined impact of positive emotions, engagement, relationships, meaning, and achievement, pursued for their own sake.

true

Distributive negotiation

usually concerns a single issue—a "fixed pie"—in which one person gains at the expense of another

Which of the following is not a factor in media richness?

whether a medium involves electronic methods

The 2 components of hope

willpower & waypower

Teddy is a project manager at a consulting firm. He travels a lot and works very long hours. When he's home, he is always checking e-mail. He has a three-year-old son and a brand-new daughter, and his wife is upset that he doesn't help more. He is experiencing

work-family conflict

Willpower

Having a goal and the determination to achieve it

Active listening

I'm fully invested

Involved listening

I'm partially invested

Detached listening

I'm uninterested

Passive listening

It's not my responsibility to listen

Dylan and Jack are playing a game of chess. Jack wins, and then he touches Dylan on the shoulder and says "good game." What does this communicate?

Jack likes Dylan

efficacy

your confidence in your ability to do something

In negotiation, the ZOPA is the _______. Remember that nonverbal communications also help convey your emotions during negotiations.

zone of possible agreement

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

False