MGMT 365 Ch. 1 Learn Smart.

What is the objective of the Six Sigma process?

-To fulfill customers' needs in a timely manner.

Which of the following are considered HR product lines?

-Administrative services and transactions, business partner services and strategic partner.

Based on work by the U.S. Bureau of Labor Statistics, which of the following industries are projected to have a decrease in employment between 2014-2024?

-Agriculture and Manufacturing.

Which of the following is true of emerging trends in the international market?

-Although companies may be attracted to offshoring because of potentially lower labor costs, restoring is becoming more common.

Which dimension of HRM practices measure employees' performance?

-Assessing and developing human resources.

Managing employee talent falls into which HR product line?

-Business Partner Services.

Which fo the following are characteristics of countries that are considered likely new emerging markets?

-Business-friendly regulations. -Strong infrastructure.

Which of the following are ways in which companies enter international markets?

-By building overseas manufacturing facilities. -By building service centers in other countries. -By entering into alliances with foreign companies.

Which of the following are ways in which hiring and supporting a diverse workforce helps a company have a competitive advantage?

-By helping market products to a culturally diverse consumer base. -By saving the company money. -By increasing the level of creativity within the company.

Which of the following are trending legal issues regarding employment that the HRM should be aware of?

-Classification of workers as independent contractors or full-time employees. -Discrimination in hiring and promotion. -Employment of illegal immigrants.

Managing human resources in a company in which employees are members of union requires knowledge about the ____________- bargaining process.

-Collective.

Being able to share information effectively with all employees is a behavior that demonstrates that an HR professional has a competency in ____________.

-Communications.

The Sarbanes-Oxley Act of 2002 sets strict rules regarding ______________.

-Company actions.

A company's ability to maintain and gain market share in its industry is known as _______________.

-Competitiveness.

Problem solving in an organization tends to generate the most useful results when the workforce is:

-Culturally diverse.

What are considered the fundamental principles by which employees and companies interact?

-Ethics

Which of the following statements about HRM practices is TRUE?

-HRM practices directly affect an employee's ability to satisfy customer needs.

An HR dashboard of a company:

-Helps conduct workforce analytics.

All companies have guidelines and policies that govern the behavior and performance of employees. This is commonly referred to as which of the following?

-Human Resource Management (HRM).

Which of the following are considered intangible assets of a company?

-Human capital, social capital, and intellectual capital.

Which of the following are true of change in the business world?

-In today's fast-cycling business atmosphere, change cannot be avoided. -It refers to the undertaking of a new a concept or behavior by a company.

Concerns about the level of service customers receive from overseas operations are likely to:

-Increase re-shoring of jobs back to the United States.

High-performance work systems are shown to contribute to ____________________.

-Increased productivity of employees.

Who of the following have nontraditional work arrangements?

-Independent contractors. -On-call workers. -Temporary workers.

When considering a balanced scorecard that depicts a company from a(n) __________________ prospective, the examples of critical business indicators include improving operating efficiency, launching new products, continuous improvement, and empowering the workforce.

-Innovation and learning.

___________ assets include human capital, customer capital, social capital, and intellectual capital.

-Intangible.

Workers employed within a company are referred to as the ___________________.

-Internal labor force.

In which of the following ways has the Internet affected HRM?

-It has resulted in an increase in self-service. -It has saved HR time spent on records maintenance and other administrative tasks.

Which of the following is true about the use of social networking tools within an organization?

-It may result in employees wasting time.

Employees who own the intellectual means of producing a product or service are called ____________ workers.

-Knowledge Workers.

What is the main reason a company sends jobs to other countries?

-Labor costs.

A company that enables all employee to continually acquire and share knowledge is called a(n):

-Learning organization.

A company whose employees have high engagement is likely to have __________ compared to a company with low employee engagement.

-Lower turnover.

To allow employees to make their greatest possible contribution to company productive and competitiveness, HR needs to _______________.

-Manage both internal and external environmental factors.

Which of the following is true of a human resource information system (HRIS)?

-Managers can request the HRIS to automatically prepare a personnel report.

Ensuring that HRM practices comply with federal, state, and local laws is part of:

-Managing the human resources environment.

Which of the following are characteristics of virtual teams?

-Members may live in different countries. -Members rely almost exclusively on technology, such as videoconferencing, to interact with each other.

According to information from the U.S. Bureau of Labor Statistics, which of the following statements about the U.S. labor force an employment is correct?

-More than two-thirds of jobs are in the service sector.

How can managers empower Knowledge Workers?

-Offer them responsibility. -Inspire them to make choices.

Which of the following categories for the Malcolm Baldrige National Quality Award Examination focuses on design, management, and improvement of work system:

-Operations focus.

Which of the following terms refers to the practice of having another company provide services?

-Outsourcing.

Feedback and coaching are part of the __________ function of an HR department.

-Performance management.

The goal of a high- ___________ work system is to create the best fit between an employee's job and technology that the company uses.

-Performance.

On the balanced scorecard, measurement of HRM practices is done by assessing the 3Ps: _________, ___________, and _____________.

-Productivity, Process and People.

Employees can demonstrate engagement in their jobs by which of the following?

-Providing superior service to customers. -Staying at their job. -Working hard.

Which of the following are factors that influence human resources requirements?

-Retirements -Promotions -Customer needs for new products and services.

____________ refers to giving employees online access to, or apps which provide, HR issues such as training, benefits, compensation, and contracts; enrolling online in programs and services; and completing online attitude surveys.

-Self-Service.

A way to organize the HR function that includes centers of expertise, service centers, and business partners is called ____________.

-Shared Service Model.

The balanced scorecard depicts a company's performance for the perspectives of which of the following?

-Shareholders. -Workers. Customers.

Professional certification demonstrating a foundational knowledge in human resources is available through which of the following?

-Society for Human Resource Management. -Human Resources Certifications Institute.

An HR professional with a human resource technical expertise and practical competency is likely _______________.

-Stay abreast of laws pertaining to work and labor and applies them to the company.

_______________, or a company's ability to meet its needs without sacrificing the ability of future generations meet their needs, is competitive challenge for companies.

-Sustainability.

Organizations that pursue a ____________ strategy pursue the "triple bottom line" economic, social and environmental benefits.

-Sustainable.

What is the term used for the systematic planned strategic effort to attract, retain, develop, and motivate skilled employees and managers?

-Talent Management.

-According to a survey conducted by the Society for Human Resource Management, the primary activities for HR professionals involved performing ______________.

-The HR Generalist Role.

Which of the following statements are true about employees in a learning organization?

-They continually share knowledge. -They seek to experiment and improve. -They are encouraged to identify problems and make decisions.

Some companies are uncertain if they should allow social networking because __________________.

-They worry that employees might spend too much work time social networking.

How can social networking be utilized in the workforce?

-To keep employees engaged. -To share information. -To recruit potential employees.

Why do some companies return jobs to the United States from overseas?

-To reduce the cost of shipping -To satisfying consumer preference for products made in the United States. -To avoid disturbances in the channels of distribution.

A company-wide effort to continuously improve the ways people, machines and systems accomplish work is called _____________.

-Total Quality Management (TQM)

Which HR function includes job orientation, training programs, and professional development?

-Training and Development.

Lean thinking includes __________._

-Training workers how to do new things.

True or False: HRM is just as important to a company as the company's finance, marketing, accounting departments?

-True.

Companies are starting to calculate health care premiums for workers based on their participation in _________ programs, although the legality of some of these practices is still being discussed.

-Wellness.

Which of the following HRM practices supporting high-performance work systems is associated with decentralized decision-making, reduced status, distinctions, and information sharing?

-Work design.

In the United States, 46.5 million job openings are projected by 2024. The majority of these openings will be due to which of the following?

-Workers switching careers. -Workers retiring from the workplace.

What is the practice of using data from HR databases and other data sources to make evidence-based human resource decisions?

-Workforce Analytics.

Employees in today's economy want which of the following from the company that they work for?

-Workspaces that are enjoyable. -An accommodating work schedule. -Monetary motivation.

What is the term for a company system that acquires, stores, manipulates, analyzes retrieves and distributes HR information?

-a Human Resource Information System (HRIS).