MGMT 3661 Chapter 1 Quiz

The individual performer is a _____; whereas, the manager has to be a(n) _____. 1) communicator; operator 2) "leader"; doer 3) producer; expert 4) generalist; specialist 5) specialist; generalist

5) specialist; generalist

Which of these can best describe organizing? 1) Assigning responsibility for task accomplishment 2) Using influence to motivate employees 3) Monitoring activities and making corrections 4) Selecting goals and ways to attain them 5) None of these

1) Assigning responsibility for task accomplishment

Maslow's hierarchy of needs started with which of these needs? 1) Physiological 2) Belongingness 3) Safety 4) Esteem 5) Love

1) Physiological

The nineteenth and early twentieth centuries saw the development of which management perspective? 1) The classical perspective 2) The human relations movement 3) The behavioral sciences approach 4) The quantitative management approach 5) The TQM approach

1) The classical perspective

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by: 1) human relations movement. 2) human resource perspective. 3) behavioral science approach. 4) management science perspective. 5) none of these.

1) human relations movement.

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions. 1) humanistic perspective 2) classical perspective 3) scientific management 4) bureaucratic organizations 5) contingency perspective

1) humanistic perspective

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a: 1) theory Y manager. 2) theory Z manager. 3) contingency theory manager. 4) theory X manager. 5) theory A manager.

1) theory Y manager.

_____ is considered the "father of scientific management." 1) Frank B. Gilbreth 2) Frederick W. Taylor 3) Henry Gantt 4) Douglas McGregor 5) Elton Mayo

2) Frederick W. Taylor

Which of these is the use of influence to motivate employees to achieve organizational goals? 1) Planning 2) Leading 3) Staffing 4) Organizing 5) Controlling

2) Leading

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____. 1) organizing 2) leading 3) controlling 4) bribery 5) technical skills

2) leading

How an organization goes about accomplishing a plan is a key part of the management function of _____. 1) controlling 2) organizing 3) motivating 4) planning 5) leading

2) organizing

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions? 1) Leading 2) Organizing 3) Controlling 4) Staffing 5) Planning

3) Controlling

A key finding in the Hawthorne studies was which of these? 1) Stronger lighting increased productivity. 2) Productivity increased with autocratic leadership. 3) Human relations increased productivity. 4) Higher temperatures reduced productivity. 5) More money resulted in increased productivity.

3) Human relations increased productivity.

Which of the following is a function of management? 1) Effectiveness 2) Efficiency 3) Planning 4) Human resources 5) Raw materials

3) Planning

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines? 1) The Humanistic Perspective 2) The Quantitative Management Approach 3) The Classical Perspective 4) The Behavioral Sciences Approach 5) The TQM approach

3) The Classical Perspective

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a: 1) theory J manager. 2) theory Z manager. 3) theory X manager. 4) realistic manager. 5) theory Y manager.

3) theory X manager.

Which of the following is most important at lower organizational levels? 1) Planning skills 2) Human skills 3) Conceptual skills 4) Technical skills 5) None of these

4) Technical skills

By definition, an organization is considered _____ because it is made up of two or more people. 1) goal-directed 2) deliberately structured 3) efficient 4) a social entity 5) effective

4) a social entity

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of: 1) unity of command. 2) unity of direction. 3) scalar chain. 4) division of work. 5) none of these

4) division of work.

The human resources perspective of management links motivation theories with _____. 1) floor managers 2) top management 3) efficiencies 4) employee tasks 5) profit maximization

4) employee tasks

Whereas scientific management focused on _____ , administrative principles approach focused on the _____. 1) employee ability; employee loyalty 2) employee competence; work flow through the organization 3) organization productivity; individual effort 4) individual productivity; total organization 5) efficient procedures; management by principle

4) individual productivity; total organization

Conceptual, human, and technical skills are important to which managerial level? 1) Top managers 2) Middle managers 3) First-line managers 4) Non managers 5) All of these

5) All of these

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function? 1) Organizing 2) Delegating 3) Controlling 4) Leading 5) Planning

5) Planning

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity? 1) The human relations movement 2) The TQM approach 3) The behavioral sciences approach 4) The quantitative management approach 5) The scientific management movement

5) The scientific management movement

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of _____. 1) leading 2) human relations skills 3) resourcing 4) controlling 5) organizing

5) organizing