MGMT 371 Iowa State: Quiz 3 Ch 7,8

Tacit knowledge is

typically job- or situation-specific.

The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is known as

selective perception.

When the knowledge, skills, and behaviors used on the job are maintained by the learner once the period of learning ends, and generalized to the workplace once the learner returns to the job, this is known as

transfer of training.

Which of the following questions is used to evaluate procedural justice? a) Do authorities explain procedures thoroughly? b) Are rewards allocated according to the proper norm? c) Do authorities treat employees with sincerity? d) Do authorities adhere to rules of fair process? e) Do authorities refrain from improper remarks?

Do authorities adhere to rules of fair process?

T or F: Justice reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.

FALSE

Which of the following is characteristic of disposition-based trust? a) It is based on the general propensity of the trustor to trust others. b) It is based on an authority's ability to be successful. c) It is based on the adherence of the trustee to values that the trustor finds acceptable. d) It is based on feelings toward the authority that go beyond any rational assessment. e) It is based on the benevolence of an authority toward the trustor.

It is based on the general propensity of the trustor to trust others.

T or F: Employees with higher levels of expertise may become more highly valued commodities on the job market, thereby reducing their levels of continuance commitment.

TRUE

Which of the following is characteristic of social exchange relationships? a) They are based on quid pro quo obligations. b) They are impersonal in nature. c) They are based on obligations that are open ended. d) They are based on exchanges resembling contractual agreements. e) They are based on obligations that are specified in advance.

They are based on obligations that are open ended.

Marisa's boss Luna is often insulting to employees she does not like. Luna also mocks the personal appearance and habits of some of Marisa's coworkers. Luna's behavior is an example of

abusive supervision.

Which of the following questions is used to evaluate informational justice? a) Are rewards allocated according to the proper norm? b) Do authorities treat employees with sincerity? c) Are procedures neutral and unbiased? d) Do authorities explain procedures thoroughly? e) Do procedures consider the needs of all groups?

d) Do authorities explain procedures thoroughly?

The process of generating and choosing from a set of alternatives to solve a problem is called

decision making.

Sal and Brianna do not think Debby is very good at her job, and they are angry that Debby recently got a promotion and pay raise. Sal suggests that Debby got the promotion because she is old friends with their supervisor. Sal and Brianna feel the situation lacks

distributive justice.

Emotionally charged judgments that arise through quick, nonconscious, and holistic associations are known as

intuition

What reflects the perceived quality of a company's goods and services in the eyes of the public?

its reputation

A decision that is somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken is known as a(n) ______ decision

programmed