MGMT 371-- test 1, ch 1-5.
the GLOBE framework for assessing cultures is similar to Hofstede's framework, but measures fewer dimensions.
false
under the concept of social obligation, the organization does what is required by the
law
the ____ role is more important for lower-level managers than it is for either middle or top level managers
leader
a manager resolving conflict among organizational members is performing which of the following functions?
leading
motivating subordinates is primarily associated with the management function of
leading
which of the following managerial styles is traditionally considered to be masculine?
leading by example.
____ is the practice wherein an organization gives another organization the right to use its brand name, technology, or product specifications in return for a fee usually based on sales.
licensing.
in which of the following approaches of going green does the organization exhibit the least environmental sensitivity?
light green approach.
according to the symbolic view, managers have a(n) _____ effect on substantive organizational outcomes
limited
_____ is the degree to which people believe they control their own fate.
locus of control
a country with _____ is comfortable with risks and is tolerant towards different behavior and opinions.
low uncertainty avoidance.
executives at macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. which of the following should be the first step to be implemented in the program?
making employees aware of the assumptions and biases they may have.
which of the following is the first step in a diversity skills training program?
making employees aware of the assumptions and biases they may have.
the current dominant assumption in management theory suggests that
managers are directly responsible for an organization's success or failure
the omnipotent view of management states that
managers are directly responsible for an organization's success or failure.
which of the following is true regarding a manager's job with respect to customers?
managers must create a customer-responsive organization in order to survive successfully in today's environment.
which of the following is true regarding the changes that a manager's job is undergoing?
managers practicing sustainability integrate economic, environmental and social opportunities into the business strategy
____ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them
managing
which of the following is an example of workplace discrimination in the form of exclusion?
many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.
in the ____ approach of going green, organizations respond to the environmental preferences of customers.
market
during which era was the term "workforce diversity" first used?
late 1980's
the world trade organization has ____ member countries and ____ observer governments.
155... 29
the international monetary fund is an organization of ______ countries that promotes international monetary cooperation and provides member countries with policy advice, temporary loans, and technical assistance to establish and maintain financial stability and to strengthen economies.
188
the world trade organization was formed in the year
1995
geert hofstede's research found that countries varied on ____ dimensions of national culture
5
henri fayol, in the early part of the 20th century proposed that ll managers perform ____ functions
5
how many members does the african union have?
53.
the global leadership and organizational behavior effectiveness program identified ___ dimensions on which national cultures differ.
9
_____ is defined as the principles and beliefs that define right and wrong decisions and behavior.
ethics
refers to the social traits that are shared by a human population.
ethnicity
when a firm advertises that it only uses recycled paper products it is
being socially responsible
organizing includes
determining who does what tasks
a manager's job is all about personal achievement
false
a ___ is an example of a first-line manager
shift manager
management is universally needed in all organizations
true
which of the following ISO standards is related to environmental management?
IS 14000
which of the following ISO standards is related to quality management?
ISO 9000
which of the following is most likely to have a highly spiritual organizational culture?
a company with high tolerance of employee expression
which of the following environments is characterized by the highest level of environmental uncertainty?
a dynamic and complex environment
which of the following statements is true of dynamic and complex environments
a high need for sophisticated knowledge of components exists in such environments
an individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is
a manager
which of the following approaches of going green reflects the highest degree of environmental sensitivity and is also a good illustration of the social responsibility of the organization?
activist approach
which of the following racial groups have been the focus of most race and ethnographic studies of workplace diversity in the US?
african americans and whites
which of the following statements is true of the findings of studies on race and ethnicity in the workplace?
african americans generally do worse than whites in deacons related to the workplace
the universality of management means that
all managers in all organizations perform the four management functions
amanda works as a technical support executive at ColoWare Systems. Which of the following factors, if true, could trigger certain stereotypes about amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?
amanda has a swedish mother and an african american father.
as a form of discrimination, incivility is said to occur when
an employee's opinions are consciously ignored.
which of the following organizations is best suited to promote ethical behavior in its employees?
an organization that has formal rules and regulations in place.
which of the following is true concerning the impact of organizational culture on ethical behavior?
an organization with strong culture encourages high ethical standards.
which of the following examples reflects a socially responsible action by an organization?
apple has eliminated lead-lining glass monitors from its product line and pioneered reduced-sized packaging that leverages recyclable materials.
which of the following examples would be considered appropriate stereotyping?
asking someone from accounting to help with a budgeting problem.
____ is the extent to which a society encourages people to be tough, confrontational, and competitive rather than modest and tender.
assertiveness
the global leadership and organizational behavior effectiveness program's _____ dimension is similar to hofstede's achievement-nurturing dimension.
assertiveness
in an organization whose culture conveys a basic distrust of employees, managers are more likely to use a(n) _____ leadership style
authoritarian
a country that is assertive, believes in acquiring money and goods, and is competitive in nature is said to
be achievement oriented.
which of the following factors is a sociocultural component of an organization's external environment?
behavior patterns
a US business that provides on-site childcare facilities for employees is
being socially responsive
the belief that business involvement can help solve difficult social problems is the ___ argument on social responsibility.
better environment.
which of the following people management benefits arises from workplace diversity?
better use of employee talent.
___ is a term that describes a tendency or preference toward a particular perspective or ideology.
bias
an organization drops its organizational structure based on countries and reorganizes into industry groups. this is an example of the company becoming a(n)
borderless organization
transnational organizations are also known as
borderless organizations
which of the following provisions was introduced by the lilly ledbetter fair pay act of 2009?
changing the statute of limitations on pay discrimination to 180 days from each paycheck
which of the following legislations gives individuals the right to sue for punitive damages?
civil rights act of 1991.
the ____ view of sisal responsibility holds that management's only social responsibility is to maximize profits.
classical
_____ is a cultural dimension in which people expect others in their group to look after them and protect them.
collectivism
christopher, who is based in the US, has been offered a chance to work in Thailand. He finds that in this society people are expected to look after others in their family (or organization) and protect them when they are in trouble. this society tend to support
collectivism.
which of the following is an example of a corporate ritual?
companies hosting annual parties to commemorate employee contributions and reward outstanding performance
which of the following most accurately reflects the difference between strong cultures and weak cultures?
company values are more deeply held and widely shared in strong cultures than in weak cultures
which of the following is NOT true about the environmental complexity of an organization?
complexity decreases as the number of regulatory agencies increases
the period of time between the 1960's to 1970's focused on
complying with laws and regulations through affirmative action policies and programs.
an innovative organizational culture is characterized by all of the following EXCEPT:
conformity
the symbolic view of management is based upon the belief that managers symbolize
control and influence in developing plans and making decisions
the process of monitoring, comparing, and correcting is called
controlling
in which of the following stages of moral development do individuals live up to what is expected by people close to them and maintain conventional order by fulfilling obligations to which they have agreed?
conventional stage
at the _____ level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others.
conventional.
the term ____ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.
corporate rituals
which of the following is a characteristic of an organization with a strong culture?
culture conveys consistent messages about what is important to the organization
which of the following is an example of an efficient manufacturing technique?
cutting inventory levels
multidomestic corporations ______
decentralize management and other decisions to the local country.
which of the following is a feature of a multi domestic corporation?
decentralized management
which of the following are the two dimensions of environmental uncertainty?
degree of change and a degree of complexity
the ____ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition.
demographic
which of the following changes has resulted in the shifting of organizational boundaries?
digitization
which of the following arguments on social responsibility states that pursuing social goals hurts a business's economic productivity?
dilution of purpose.
which of the following is not one of the 6 determinants that are relevant in deciding issue intensity?
discovery of the act
what type of discrimination are older workers in an organization subjected to if they are laid off for being highly paid and having lucrative benefits?
discriminative policies
what type of discrimination is said to have occurred when certain actions taken by representatives of an organization deny equal opportunity to perform or unequal rewards for performance?
discriminatory practices or policies
which of the following factors is an economic component of an organizations external environment?
disposable income
in terms of workplace diversity, the new millennium has witnessed increased focus on
diversity and inclusion for business success, profitability, and growth.
effectiveness is associated with
doing the right things
trends observed in the shifting world population indicate that people aged 65 or more will soon outnumber those aged 5 or less. also, the world's population aged over 80 is expected to more than double by the year 2040. which of the following is a likely implication of such population trends?
dwindling labor supply.
if the components of an organizations environment change frequently, the organization is operating in a ____ environment
dynamic
jeff is an employee with the accounting department at a major shipping service provider in texas. soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could "fit in". during which period of time did jeff start working for his employers?
early 1980's
social obligation is the obligation of a business to meet its
economic and legal responsibilities
whereas ____ is concerned with the means of getting things done, ____ is concerned with the ends, or attainment of organizational goals
efficiency... effectiveness
____ measure the strength of a person's convictions.
ego strength
groups made up of employees connected by some common dimension of diversity are known as
employee resource groups
which of the following is an example of a decisional role?
entrepreneur
the aspect that differentiates social responsibility from other similar concepts is that it adds a(n)
ethical imperative
according to the ____ argument on social responsibility, businesses should be socially responsible because responsible actions are the right thing to do
ethical obligation.
which of the following demographic characteristics reflects surface-level diversity?
ethnicity
a manager who wishes to be successful in international business should avoid a(n) ______ attitude.
ethnocentric
a(n) _____ attitude is characterized by parochialism.
ethnocentric
a global company reflects the
ethnocentric attitude.
the single european union currency is called the
euro
the ____ was formed by 12 original members with the primary motivation of reasserting the region's economic position against the united states and japan.
european union
which of the following statements highlights the shared aspect of culture
even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization's culture in similar terms
when an organization makes products domestically and sells them abroad, it indulges in
exporting
which of the following most accurately reflects the symbolic view of management?
external forces are responsible for an organizations success or failure
a dynamic and simple environment is characterized by the greatest level of environmental uncertainty
false
a dynamic environment is characterized by the absence of new competitors, few technological breakthroughs by current competitors and little activity by pressure groups to influence the organization
false
a transnational organization reflects an ethnocentric attitude.
false
according to projections of the US population, the ethnic groups that will exhibit the maximum change are the hispanic and african american populations.
false
an important impact that workplace diversity has on organizational performance is through the increase in employee turnover
false
an organization is said to adopt the market approach to going green when it responds to the environmental demands made by its stakeholders.
false
conceptual skills are less important to top managers.
false
deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.
false
determining who reports to whom is part of the controlling function of management
false
directing and motivating are part of the controlling function of management
false
disturbance handler is one of Mintzberg's interpersonal roles.
false
effectiveness refers to getting the most output from the least amount of input.
false
employees who raise ethical concerns or issues to others inside or outside the organization are called social activists.
false
employers are justified if they do not hire workers with disabilities as they lack job skills and experience necessary to perform as well as their abled counterparts.
false
environmental uncertainty looks at the number of components in an organization's environment and the extent of the knowledge that the organization has about those components.
false
in a "ready-aim-fire" culture, managers take action and then analyze what has been done
false
in order to develop an innovative organization culture, managers must minimize ambiguity and uncertainty and discourage risk-taking
false
in strong organizational cultures, employees have little knowledge of company history or heroes, what is important is present performance
false
in the pre-conventional stage of moral development, individuals make a clear effort to define moral principles apart from the authority of the groups to which they belong or of society in general.
false
in the symbolic view of management, managers are seen as directly responsible for an organization's success or failure
false
innovation is confined to high-tech and other technologically sophisticated organizations
false
licensing is primarily used by service organizations and franchising is primarily used by manufacturing organizations.
false
managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.
false
men are found to follow a nurturing, inclusive, and collaborative style of leadership, in contrast to women.
false
men are more likely than women to start out in an entry-level position, even when they have the same educational qualifications.
false
middle manager are responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization.
false
norway is a member of the european union.
false
only when a country's political/legal environment is unstable or revolutionary is it of concern to managers.
false
organizations that subscribe to workplace spirituality emphasize the importance of employees controlling their expressions and emotions.
false
people with an internal locus of control believe that what happens to them is due to luck or chance.
false
research indicates that men tend to prefer jobs that encourage work-life balance more than women do.
false
social media platforms for electronic communication have become popular among employees to share ideas in their personal lives, but have not yet become tools used extensively in the workplace.
false
spiritual organizations tend to be intolerant of employees who commit mistakes
false
the concept of workforce diversity expanded from compliance to an issue of business survival during the early 1980's.
false
the legal approach to going green is also known as the dark green approach.
false
the organization for economic co-operation and development developed a global code of ethics.
false
the polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.
false
the process of exporting involves acquiring products made abroad and selling them domestically.
false
the shared aspect of culture implies that all employees in an organization approve of the culture.
false
the symbolic view of management impact is useful in explaining the high turnover among sports coaches, who can be considered the "managers" of their teams.
false
the term "values" refers to the principles and beliefs that define what is right and wrong behavior.
false
when a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities, it is said to be socially responsive.
false
workplace diversity refers exclusively to the differences between employee characteristics.
false
worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates.
false
supervisor is another name for which of the following?
first-line manager
which of the following arrangements involves the greatest commitment of resources and poses the greatest amount of risk?
foreign subsidiary.
a _____ economy is one in which resources are primarily owned and controlled by the private sector.
free market
which of the following is currently under negotiation by 34 countries in the western hemisphere?
free trade area of the americas
according to swedish researcher Goran Ekvall, which of the following is a characteristic found in an innovative culture?
freedom for employees to express opinions
the world trade organization evolved from which of the following
general agreement on tariffs and trade.
in today's global environment, managers must have a(n) _____ attitude in order to be successful.
geocentric
which of the following factors is a demographic component of an organization's external environment?
geographic location
workplace spirituality has become important in the contemporary workplace because it
gives employees a sense of purpose
which of the following guidelines should managers follow while building a customer-responsive culture?
giving service-contact employees continual training on product knowledge, listening, and other behavioral skills.
one way to evaluate a company's green actions is to use the ____ list of the most sustainable corporations in the world.
global 100
a ______ centralizes its management and other decisions in the home country.
global company.
many companies around the globe voluntarily report their efforts in promoting environmental sustainability using the guidelines developed by the
global reporting initiative
managers who consider the impact of their organization on the natural environment are said to be practicing
green management
a country where people look to the future and value thrift and persistence is said to
have a long-term orientation
which of the following represents one of the challenges of management?
have to deal with a variety of personalities
Bill Sanderson, a manager in a manufacturing firm in New York, has a tendency to view the world only through his U.S. -based perspective. What can be deduced about his attitude?
he has a parochialist attitude.
_____ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
henry mintzberg
in successful organizations,
high efficiency and high effectiveness go hand in hand
which of the following dimensions of the global leadership and organizational behavior effectiveness program is similar to hofstede's nurturing dimension?
human orientation
managers with good ____ know how to communicate, motivate and lead to get the best out of their people.
human skills
which of the following skills involves the ability to work well with other people, both individually and in a group?
human skills
which of the following is true concerning the 3 managerial skills?
human skills remain equally important to all levels of management
when an organization acquires products made abroad and sells them domestically, it indulges in
importing
which of the following is a disadvantage of having a strong organizational culture?
inability to respond to changing conditions.
which of the following managerial styles is traditionally considered to be feminine?
inclusive.
which of the following is a criticism of spiritual organizational cultures?
incompatibility between profits and spirituality.
increased accountability of employees is typically caused by
increased emphasis on organizational ethics
an automobile manufacturer increased the total number of cars produced keeping the production cost the same. the manufacturer
increased its efficiency
wasting resources is considered to be an example of
inefficiency
the ____ roles involved collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.
informational
according to mintzberg's managerial roles, the ____ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.
interpersonal.
which of the following countries is a member of the European Union?
ireland
according to the society for human resource management, diversity
is often used to refer to differences based on ethnicity, gender, age, religion, disability, national origin, and sexual orientation.
an ethnocentric attitude
is the belief that the home country has the best work approaches and practices.
according to the text, which of the following is a typical definition of a multinational corporation?
it is a company that maintains operations in multiple countries.
an organization decides to go international. which of the following steps should it take to do so with a minimal investment?
it should indulge in global sourcing.
why does the US federal reserve's announcement of a far-reaching mortgage-bond buying program raise business concerns over the new monetary policy?
it threatens to weaken the dollar against foreign currencies.
technical skills include
job specific knowledge needed to proficiently perform work tasks
a domestic firm and a foreign firm sharing the cost of developing new products or building production facilities in a foreign country constitute a
joint venture
a(n) _____ is a specific type of strategic alliance in which the partners form a separate, independent organization for some business purpose.
joint venture
the foreign corrupt practices act makes it illegal for US firms to
knowingly corrupt a foreign official
freedom of association and the effective recognition of the right to collective bargaining are the global compact principles in the area of
labor standards
the idea that businesses should eliminate discrimination in respect to employment and occupation is a global compact principle in the area of
labor standards
which of the following arguments on social responsibility states that there is no direct line of responsibility for social actions?
lack of accountability.
_____ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member.
mentoring
the north american free trade agreement includes
mexico, canada, and the US
managers with titles such as regional manager, project leader, or division manager are
middle managers
the most outspoken advocate of the classical view of social responsibility is economist and nobel laureate
milton friedman
what type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?
mockery and insults
which of the following is an example of an informational role?
monitor
which of the following is a multinational corporation that tailors marketing strategies to the host country's unique characteristics?
multidomestic corporation
the _____ decentralizes its management and other decisions to the local country.
multidomestic corporation.
which of the following is the basic difference between multi domestic corporations and global companies?
multidomestic corporations decentralize management to the local country, while global companies centralize management in the home country.
which of the following is a member of the association of southeast asian nations
myanmar
which of the following statements is true of gender diversity in workplaces?
no consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability.
the ___ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives
omnipotent
which of the following represents the two views of managerial impact on the success or failure of the organization?
omnipotent and symbolic
there are four approaches that organizations can take in order to go green. which of the following is not a part of those approaches?
operations approach
____ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act
organization culture
the _____ is a paris-based international economic organization whose mission is to help its 30 member countries achieve sustainable economic growth and employment and raise the standard of living in member countries while maintaining financial stability in order to contribute to the development of the world economy.
organization for economic cooperation and development
the forerunner of the organization for economic cooperation and development was the ______ that was formed in 1947 to administer american and canadian aid under the marshall plan for the reconstruction of europe after WWII.
organization for european economic cooperation
which of the following statements is true of the changing trends in US workplaces?
organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values.
a company whose managers focus on results, rather than how results are achieved, most likely possesses a high degree of
outcome orientation
monolingualism is one sign that a nation suffers from
parochialism
which of the following trends has been observed in the world population in terms of aging?
people aged 65 and older will soon outnumber children under age 5 for the first time in history.
which dimension of the organizational culture is workplace spirituality most closely related to?
people-orientation
differences arising from which of the following factors becomes more important to people as they get to know each other?
personality
establishing strategies for achieving organizational goals is a part of the ____ function
planning
today, the basic management functions include
planning, organizing, leading and controlling
a(n) ______ attitude is the view that employees in the host country know the best practices for running their operations.
polycentric
managers with a(n) ______ attitude view every foreign operation as difficult and hard to understand.
polycentric
multidomestic corporations reflect the _____
polycentric attitude.
____ is/are called the iGeneration because they've grown up with technology that customizes everything to the individual
post-millenials
which of the following benefits of workplace diversity is categorized as strategic?
potential to improve market share.
which of the following two dimensions of the global leadership and organizational behavior effectiveness program fit directly with hofstede's dimensions?
power distance and uncertainty avoidance.
in which of the stages of moral development do individuals stick to rules to avoid physical punishment and follow rules only when doing so is in their immediate interest?
pre conventional stage
at the ____ level of moral development, a person's choice between right or wrong is based on personal consequences from outside sources, such as physical punishment, reward, or exchange of favors.
preconventional
____ refers to a preconceived belief, opinion, or judgment toward a person or a group of people.
prejudice
at the ______ level of moral development, individuals define moral values apart from the authority of the groups to which they belong or society in general.
principled
in which of the following stages of moral development of individuals value rights of others and upholding absolute values and rights regardless of the majority opinion?
principled stage
which of the following is the best description of the provisions of the civil rights act, title vii?
prohibiting discrimination based on race, color, religion, national origin, or gender
social media is a communications tool which should not be used to
publish one way messages from managers to employees
____ is the biological heritage (including physical characteristics such as one's skin color and associated traits) that people use to identify themselves.
race
which of the following represents one of the rewards of being a manager?
receiving recognition in the organization
which of the following benefits of workplace diversity is attributed to organizational performance?
reduced costs associated with high turnover and absenteeism
which of the following perceptions do employers typically have of older employees?
resistant to new technology.
US federal law does not prohibit discrimination against employees on the basis of
sexual orientation
which of the following diversity factors has been called the "last acceptable bias"?
sexual orientation
what can be said about a manager who believes that she worked hard and met the productivity goals of her organization despite unfavorable conditions?
she has an internal locus of control.
which of the following was a feature of the period from the late 1980's to the late 1990's in terms of workplace diversity?
shifting from compliance and focusing only on women and minorities to including everyone
an organization's culture supports the belief that profits can be increased by cost cutting and that the company's best interests are served by achieving slow but steady increases in quarterly earnings. What is the nature of the programs that the organization's managers are likely to follow?
short-term
in the US a company that meets federal pollution control standards does not discriminate in hiring, promotion, and pay is generally meeting its
social obligations.
_____ is defined as a business firm's intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society.
social responsibility
the process of applying social and environmental criteria to an investment decision is known as
social screening
_____ is a process that helps new employees learn the organization's way of doing things
socialization
the ____ view is that management's social responsibility goes beyond making profits to include protecting and improving society's welfare
socioeconomic
discrimination refers to
someone acting out of their prejudicial attitudes toward people who are the targets of their prejudice.
nepal belongs to which of the following regional trade alliances?
south asian association for regional cooperation.
a company that aims to develop a strong sense of purpose through meaningful work has a(n) ____ organizational culture
spiritual
which of the following is not an example of an interpersonal role?
spokesperson
which of the following dimensions of organizational culture refers to the degree to which organizational decisions and actions emphasize maintaining the status quo?
stability
if the components in an organization's environment exhibit minimal change, such an environment is said to be
stable
in which of the following environments do managers in an organization have the greatest influence on organizational outcomes?
stable and simple environments
in the ___ approach of going green, an organization works to meet the environmental demands of its employees, suppliers, or community.
stakeholder
the term ____ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions
stakeholders
judging a person on the basis of one's perception of a group to which he or she belongs is known as
stereotyping.
organizational _____ typically contain narratives about significant events or people in the organization
stories
adam has been hired by an organization that has a partnership with a foreign company. both the partners share resources and knowledge while developing new products. adams' organization has formed a
strategic alliance
joint ventures are a type of
strategic alliance
which of the following is a method that companies might adopt in order to increase their direct foreign investment?
strategic alliances
what positive perception do employers typically have of older employees?
strong work ethic
which of the following arguments on social responsibility states that businesses should address social problems before they become serious and costly to correct?
superiority of prevention over cures
which of the following types of managerial positions is most likely to involve clerical duties?
supervisor
how does surface-level diversity differ from deep-level diversity?
surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.
from a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental and social opportunities into its business strategies is known as
sustainability
understanding building codes would be considered a ____ skill for a building contractor
technical
which of the following skills tend to be more important for first line managers since they manage employees who produce the organizations product?
technical
Katz proposed that managers needed _____ skills
technical, human and conceptual
the association of southeast asian nations is trading alliance of
ten southeast asian nations.
the meaning of "glass" that is used in the term "glass ceiling" signifies
that whatever is blocking the way for women to attain top management positions is not immediately apparent
which of the following groups includes individuals who were born between the years 1946-1964?
the baby boomers
internal constraints that influence managers' decisions and actions come from
the culture of the organization
the total world population in 2012 is estimated to be over 7 billion individuals. the total world population is forecasted to hit 9 billion by 2050, at which point the united nations predicts the total population will either stabilize or peak after growing for centuries at an ever accelerating rate. the main reason for this major shift is
the decline in birthrates as nations advance economically.
what is the primary reason that intensifying economic crisis in Europe threatens to impact the decisions of global managers in the US and throughout the world?
the euro zone is a larger economic unit than the US or China and is a major source of world demand for goods and services.
____ is a document created by the united nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption.
the global compact
in workplace parlance, the term "glass ceiling" refers to ______
the invisible barrier that separates women and minorities from top management positions
which of the following correctly reflects the characteristics of the current US population?
the median age of the US population has risen significantly over the last decade.
which of the following is a characteristic of a dynamic environment?
the presence of new competitors in the market
which of the following statements regarding managers in today's world is accurate?
the single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
the original source of an organization's culture usually reflects
the vision or mission of the organization's founder
conceptual skills involve
thinking about abstract and complex situations
a student who never considers breaking into an instructor's office to steal an accounting exam didn't think twice about asking a friend who took the same course from the same instructor last year what questions were on the exam. what does this example illustrate?
this example illustrates the concept of issue intensity.
Robert L Katz proposed
three critical managing skills
which of the following is a characteristic found in spiritual organizations?
tolerance towards mistakes and openness with customers and employees
____ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
top managers
_____ have titles such as executive vice president, chief operating officer, and chief executive officers.
top managers.
which of the following types of global organizations reflects the geocentric attitude?
transnational
US federal law does not prohibit discrimination against employees on the basis of sexual orientation.
true
a global mind-set refers to attributes that allow a leader to be more effective in cross-cultureal environments.
true
a great manager makes a job more enjoyable and productive.
true
a high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety
true
a manager must coordinate and oversee the work of other people so that organizational goals can be accomplished
true
a portion of a manager's job, especially at lower level organizational levels, may entail duties that are often more clerical than managerial.
true
a valid criticism of workplace spirituality is that secular institutions, especially businesses, have no right to impose spiritual values on employees, if spirituality means bringing religion into the workplace
true
according to Rover L Katz, managers need to have technical, human, and conceptual skills.
true
according to the classical view of social responsibility, management's only social responsibility is to maximize profits.
true
according to the socioeconomic view, managers' social responsibilities go beyond making profits to include protecting and improving society's welfare.
true
americans tend to suffer from parochialism.
true
an organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.
true
an organization's structural design, its goals, performance appraisal systems, and reward allocation procedures influence the ethical choices of employees.
true
at the conventional level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others.
true
at the principled level of moral development, an individual values the rights of others and upholds absolute values and rights regardless of the majority's opinion.
true
conditions of economic inequality illustrate how societal attitudes can constrain managers' decisions and actions
true
corporate rituals are repetitive sequences of activities that express and reinforce the key values of an organization.
true
demographic characteristics such as differences in age, gender, race, etc reflect surface-level diversity among employees.
true
efficiency is described as "doing things right"
true
employers generally tend to view older workers as not being flexible or adaptable and being more resistant to new technology.
true
figurehead, leader and liaison are all interpersonal managerial roles according to Mintzberg
true
giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-repsonsive culture.
true
in order for organizations to survive successfully, managers must create a customer-responsive organization
true
in the job setting, african americans are found to receive lower job performance ratings, be paid less, and be promoted less frequently than their White counterparts.
true
in traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.
true
licensing and franchising are similar approaches involving one organization giving another organization the right to use its brand name, technology, or product specifications in return for a lump sum payment or a fee usually based on sales.
true
managers play an important role in dealing with various challenges being faced by organizations today.
true
managers who want to get into a global market with minimal investment start with global sourcing.
true
managers with a polycentric attitude tend to view every foreign operation as difficult and hard to understand.
true
managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology.
true
mercosur is a trading group made up of 10 south american countries.
true
mexico is an example of a collectivistic nation
true
one argument against businesses championing social responsibility issues is that businesses already have too much power.
true
one of the strategic benefits of workplace diversity is that it can be viewed as moral and ethical, as well as the "right' thing to do.
true
organizations help employees adapt to the culture through socialization.
true
organizations that emphasize workplace spirituality focus on individual development.
true
our human nature is to not accept or approach anything that's different from us.
true
people aged 65 and older are expected to soon outnumber children under age 5 for the first time in history.
true
possession of resources is an argument for social responsibility.
true
recent research indicates that people management benefits might be hard to come by in teams performing more interdependent tasks over a long period of time.
true
solidarity in the european union is being undermined by protectionist pressures in some member countries.
true
strategic alliance is a partnership between an organization and a foreign company partner or partners in which both share resources and knowledge in developing new products or building production facilities.
true
strong cultures have more influence on employees than do weak cultures
true
technical skills become less important as a manager moves into higher levels of management.
true
the activist approach to going green is when an organization looks for ways to protect the earth's natural resources.
true
the four contemporary functions of management are planning, organizing, leading and controlling
true
the global compact is a document created by the united nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption.
true
the main reason for the predicted stabilization of world population growth by 2050 is the decline in birthrates as nations advance economically.
true
the most outspoken advocate of the classical view of organizational social responsibility is milton friedman.
true
the u.s., canada, and mexico are parties to the north american free trade association.
true
the united states is an example of a country with low power distance.
true
the view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives
true
today's managers are just as likely to be women as they are men
true
under the sarbanes-oxley act, whistle-blowers in the united states who report suspected corporate violations of laws now have broad protection from reprisals and retaliation.
true
when a manager performs the controlling function of management, he must monitor and evaluate performance.
true
when employees are evaluated only on outcomes, they may be pressured to do whatever is necessary to look good on the outcomes, and not be concerned with how they got those results.
true
when the twelve original members formed the european union in 1992, the primary motivation was to reassert the region's economic position against the united states and japan.
true
women and men now each make up almost half of the workforce in the US
true
_____ is a measure of the degree to which people rely on social norms and procedures to alleviate the unpredictability of future events.
uncertainty avoidance
management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. this principle is known as
universality of management
____ represents basic convictions about what is right and wrong.
values
parochialism is a tendency to
view the world solely through one's own eyes and perspectives.
which of the following arguments on social responsibility states that a business is socially responsible only when it pursues its economic interests?
violation of profit maximization.
in which of the following areas are consistent male-female differences observed?
work schedule preferences.
the ways in which people in an organization are different from and similar to one another is known as
workplace diversity
the _____ is a group of 5 closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world.
world bank group
to be named on the global 100 list, which is announced each year at the _____, a company has to display a superior ability to effectively manage environmental and social factors.
world economic forum
