Mgmt Ch 1 Quiz

Which of the following statements is true about the Internet? -It does not influence globalization. -It slows down decision making because large amounts of information are available. -It has reduced threats to most businesses. -It slows down globalization. -It drives down costs.

*It drives down costs.*

Which of the following statements is true of collaboration? -It is unrealistic to think that a company can collaborate with its customers. -Companies should capitalize on ideas generated within the organization alone. -Collaboration is an important process of knowledge management. -A sole focus on unit performance spurs collaboration. -Collaboration occurs only within the boundaries of an organization.

Collaboration is an important process of knowledge management

When Bethany, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she made the necessary adjustments that would help yield better results. Which of the following management functions is illustrated in this scenario? Controlling Leading Organizing Planning Budgeting

Controlling

Which of the following roles is a decisional role? -Monitor -Disturbance handler -Leader -Spokesperson -Liaison

Disturbance Handler

A common complaint about leaders, especially those who are newly appointed, is that they lack

Empathy

Products do not sell forever, and competitors are introducing new products all the time. Therefore, a firm must _____, or it will die.

Innovate

_____ is the introduction of new goods and services.

Innovation

Which of the following is true of services?

It includes intangible products like medical care.

_____ workers are those who primarily contribute their ideas and problem-solving expertise.

Knowledge

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business. Which of the following roles was the VP playing in this situation?

Liaison

Which of the following is considering an interpersonal role? Disseminator Liaison Disturbance handler Entrepreneur Monitor

Liason

_____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

Planning

As a manager at Prescott Fine Jewelry, Jerald Walker spends most of his time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Jerald would best be described as a(n) _____ manager.

Tactical

Sustainability is defined as

The effort to minimize the use of resources, especially those that are polluting and non-renewable.

As one of the key management functions, leading focuses on a manager's efforts to:

mobilize people to contribute their ideas.

The three levels of managers within large organizations are

top, middle, and frontline.