Mgmt ch 1 test

As a coordinator of a hospital's education and outreach department, Amit often spends a lot of time through e-mail, phone, and meetings with contacts both inside and outside the hospital to keep them informed about events and goals. Amit is fulfilling the _____ role, which is part of the _____ category.

liaison; interpersonal

As manager, Harper has set a production goal for the department of 100 units for the month. Accordingly, Harper has set a budget for the raw materials, labor, and capital needed to achieve that goal. If the department is able to produce the 100 units with fewer inputs than Harper forecasted, the department was _____ than expected.

more efficient

Within the functions of management, _____ follows planning, and _____ determines the effectiveness of the other three functions.

organizing; controlling

Most managers often feel the pressure of too much to do and not enough time to do it. A Wall Street Journal video series found that managers who are most effective in their time management:

set aside time just to think about how to manage their time.

For nonmanagers, _____ skills are typically the most important, whereas middle managers find the greatest need for _____ skills.

technical; human

The relative emphasis that a manager puts on the ten roles depends on a number of factors, including all of the following EXCEPT:

the need to carry out informational, interpersonal, and decisional roles to meet the needs of the organization.

In settling into a new role as manager of communications for a small financial services organization, Devin is finding that most of the activities involved could be characterized in all the following ways EXCEPT:

time for reflection has increased.

Which of the following best describes the interpersonal role of leader?

A leader directs and motivates employees, which includes training and communication.

Which of the following statements about managers is NOT accurate?

All managers' jobs are the same.

Technical skills would be most critical for a person faced with which of the following situations?

An ineffective packaging for a product needs to be engineered.

Which of the following skills would fall into the category of technical skills?

Analytical abilities

Among Google's rules for building better managers, which of the following was found to be the most important?

Be a good coach.

Which of the following is the most limited as a definition for organization?

Coordinating resources for large for-profit entities to achieve financial profit

Management involves a set of expected behaviors that are divided into conceptual categories. The roles of entrepreneur, negotiator, and disturbance handler fall into which conceptual category?

Decisional

Corey's company has moved toward empowerment of workers rather than a traditional organizational hierarchy. Which of the following factors would be LEAST likely to have contributed to the shift in management practices?

Effectiveness of management by keeping tabs

Which of the following statements about the leading function of the management process is true?

Many managers working quietly in both large and small organizations around the world provide strong leadership within departments and teams.

Financial resources for government and charity nonprofit organizations typically do NOT come from which of the following sources?

Sales revenue

Caelan is working on establishing metrics and standards by which to evaluate employee performance within a community free health clinic. Which of the following is Caelan most likely to discover in this task?

The intangible nature of metrics for determining success in nonprofits also makes it more difficult to evaluate employee performance.

Because most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling, Mintzberg found which of the following to be true?

The majority of executives' meetings and other contacts are ad hoc.

Which of the following statements about the basic functions of management is true?

To be successful, every organization needs good managers who can solve difficult problems, turn organizations around, and achieve effective performances.

Nonprofit managers who are committed to serving clients with limited resources must focus on:

demonstrating a highly efficient use of resources.

Most managers surveyed (81%) listed _____ as the top cause of manager failure.

ineffective communication skills and practices

The four basic functions of management are:

planning, organizing, leading, and controlling.

When managers use today's competencies to carry out the management principle of leading, they:

work to empower employees.

Sidney just started a job waiting tables at an upscale restaurant in Denver. Who in the organizational hierarchy would Sidney go to for assistance in learning procedures and company policies?

Jackie, the head waiter (first-line manager)

In a meeting, Steph has been describing to the team where the organization wants to be in the future and how Steph plans to help them get there. The team's understanding of products and customers is increased through this management function of:

Planning

The task before Jordan is to establish goals for the marketing team and decide what must be done to achieve them. Jordan is engaged in which activity of the fundamental management functions?

Setting objectives

Which of the following statements about efficiency and effectiveness is true?

Severe cost cutting to improve efficiency can sometimes hurt organizational effectiveness.

Which of the following statements about managers carrying out the spokesperson and disseminator roles is true?

They transmit current information to others, both inside and outside the organization, who can use it.

Mintzberg's research organized managerial activities into ten roles. These roles are divided into three conceptual categories of:

informational, interpersonal, and decisional.

The _____ role is most important for top management.

liaison

Research indicates that one of the activities among their many responsibilities that managers enjoy least is:

managing time pressures.

In order to promote their small, growing company to the outside world, Kit and Tam spend much of their effort focused on the role of:

spokesperson.

Which of the following statements about the current state of middle management is most accurate?

Middle managers play a crucial role in driving innovation and enabling organizations to respond to rapid shifts in the environment.

In which of the following ways are managers in all organizations—large corporations, small businesses, and nonprofit organizations—similar?

They carefully integrate and adjust the management functions and roles to meet their organizations' challenges.

Kendall is working with a consultant to ensure that Kendall's company is future-facing in its approach to achieving organizational goals. Which of the following would NOT be among the consultant's recommendations for Kendall?

Work to maintain the company's status quo.

Farah manages a regional chapter of Habitat for Humanity. Due to the ambiguity of _____ within nonprofit organizations, Farah struggles with the question of what constitutes results and effectiveness when looking at "revenues" and "expenses."

bottom-line metrics

As a manager, Rayan is constantly scanning the broader business and social environment and assessing how Rayan's company fits into it. For this type of strategic thinking, Rayan uses _____ skills.

conceptual

In order to fulfill their responsibilities, managers must work to achieve high performance in all of the following ways EXCEPT:

cut costs relentlessly.

The five state-of-the-art management competencies include all of the following EXCEPT:

designing in a way that maintains stability.

The research and development department designed several prototypes of new cookware for more novice cooks. In a field test of these prototypes, Avery's version was chosen by a majority of the testers, making it the model with the greatest:

effectiveness

The management function of controlling is described as:

establishing targets and measuring performance.

In managing relationships, a traditional manager would _____, whereas a manager using today's competencies would _____.

focus on competition; focus on collaboration

In general, _____ are most likely to use technical skills more than human or conceptual skills, and _____ are most likely to rely primarily on conceptual skills.

frontline managers; top managers

As a project manager for a construction company, Shea coordinates people across several departments—public relations, human resources, suppliers, construction—to build a new library. In this role, Shea is considered a:

general manager.

As an executive in a publishing firm, Nicky must spend a certain amount of time engaged in ceremonial or symbolic duties such as greeting visitors or representing the organization at industry events. Nicky is performing the _____ role of _____.

interpersonal; figurehead

To better understand the role of managers, _____ recorded various managers' activities and developed a description of managerial work that included three general characteristics and ten roles.

H. Mintzberg

The primary purpose of the four basic functions of management is to:

attain organizational goals in an effective and efficient manner.

Reese was promoted to manager of production for the organization's best-selling product with little idea of what the job would actually entail. Reese received minimal training for the new position, and this initial leap into management was a scary moment. After working in the position for two years, Reese felt burned out and accepted a transfer to another division. This experience is common for many:

first-line supervisors.

The practice of management is:

influenced by environmental shifts.

As CEO of a specialty paint company, Gavin has typically found the roles of spokesperson and figurehead to be the ones emphasized among Gavin's managerial responsibilities. Gavin recently learned of several competitors entering the market with new products that compete more directly with Gavin's products. As a result, Gavin has turned more attention to the role of:

monitor to seek information through published sources and through personal contacts about this shift in the competitive environment.

In its formal definition, an organization is a(n) _____ that is goal-directed and deliberately structured.

social entity

Wayan's managerial position involves articulating goals for the organization and defining strategies for achieving them. Lupe's managerial position involves providing technical assistance and motivating employees in order to achieve the organization's goals. Wayan is considered a _____ manager, and Lupe is considered a _____ manager.

top; first-line

Reyes's managerial position involves articulating goals for the organization and defining strategies for achieving them. Hollis's managerial position involves providing production assistance and motivating employees in order to achieve the organization's goals. Reyes's position requires greater use of _____ skills, and Hollis's position relies more heavily on _____ skills.

conceptual; technical

Which of the following approaches applies more to managerial identity than to individual identity?

Builds networks

Which of the following statements about management skills is true today?

Especially during times of uncertainty or crisis, managers need to apply all their skills and competencies in a way that benefits the organization and its stakeholders.

Keone's company just received an award for high performance by a consumer advocates group. Which of the following statements most accurately describes the meaning of high performance?

High performance comes from an organization's ability to attain its goals by using resources in an efficient and effective manner.

Sawyer is responsible for the manufacturing department that makes wristbands for sports watches. August is in charge of the finance department at the same company where Sawyer works. Sawyer is a _____ manager, and August is a _____ manager.

Line; staff

As a company, New Gadgets is committed to training employees to monitor and correct themselves and work together to solve any problems that occurred on the production line. After employees completed their training, a major production problem occurred that delayed numerous customer orders. When considering this scenario in terms of the controlling function, which of the following groups is responsible in this situation?

Managers, because ultimate responsibility for control still rests with managers

Xuan is spending the day assessing the activities that need attention within the organizing function of Xuan's management process. Which of the following would NOT be among Xuan's concerns in this task?

Monitoring employee activities

As manager of the product development department, Cruz has delegated authority to each of the three team leaders to oversee and lead their teams in working toward three new lines of prepackaged health foods. This task of delegation of authority falls within the _____ function of the management process.

Organizing

Emerson is a millennial employed at a legal research service. What type of managerial approach has been shown through research to be most effective in working with employees of Emerson's generation?

Supervisors who stress a collaborative approach

Which of the following statements about managers in small businesses is true?

The entrepreneur role is critical in small businesses because managers must be innovative to help their organizations remain competitive.

Managers at an auto manufacturer discovered that the hydraulics for a hatch lift of its newest model had a much shorter-than-expected time-to-failure on average than expected. Because the managers were under intense pressure to fill quotas for the new model, they did not document the hydraulic failure rates due to the fact that it was not a part that would affect road operation of the vehicle and therefore public safety. Which of the following statements best assesses these managers' performance of the management function?

These managers failed at making corrections to a faulty process and therefore did not fulfill the controlling function of the management process.

Roles represent activities that managers undertake to ultimately accomplish the functions of planning, organizing, leading, and controlling. These roles are divided into three conceptual categories: informational (managing _____), interpersonal (managing _____), and decisional (managing _____).

by information; through people; through action

The three categories that encompass the necessary skills for managing a department or an organization are:

conceptual, human, and technical.

Lee is a realtor in a small city. In customer feedback surveys, Lee consistently receives high scores for professionalism, attention to detail, and obtaining high sales prices. The firm where Lee works has given Lee the "Best in Service" award for six months in a row to acknowledge Lee's _____ in the organization.

effectiveness

As a top manager, Kerry is often involved in initiating changes within the organization in order to meet the demands of a changing environment and keep the organization on a course that enables it to meet its goals. Kerry enjoys this role of _____, which is in the _____ category.

entrepreneur; decisional

Stacy's managerial position involves carrying out goals for the organization's product development and overseeing projects among the various departments involved. Logan's managerial position involves supervision of employees who produce the organization's main product. Stacy is considered a _____ manager, and Logan is considered a _____ manager.

general; functional

Morgan spends about six hours out of each eight-hour workday communicating with others, scanning written materials, and passing data to those inside and outside the organization who need it. These managerial roles fall within the _____ category, according to Mintzberg.

informational

As manager, Sage has set a sales and marketing goal for the department for the month to increase customer satisfaction scores on a product recently launched. If, at the end of the quarter, customer satisfaction scores are about 10 percent lower than Sage's goal scores, the department was _____ than expected.

less effective

When Allyn was promoted to team leader for the marketing team, Allyn's new manager advised Allyn that such a move means a profound transformation in one's ______, which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

personal identity

The characteristics and needs of nonprofit organizations present unique challenges for managers because of:

their efforts toward generating some kind of social impact.

In the process of management, the four functions of management are the activities that take an organization from _____ to _____.

use of resources; attaining organizational goals

Bernie's managerial position involves articulating goals for the organization and defining strategies for achieving them. Taylor's managerial position involves providing technical assistance and motivating employees in order to achieve the organization's goals. The difference between Bernie's position and Taylor's position is:

vertical