MGMT CH 15 SB

Which of the following is an advantage of small groups? (Choose all that apply.)

-Members are more motivated and committed. -Members can see the the importance of their part of a project more easily. -Members are able to communicate and coordinate more easily.

In general, the size of a work group should be only large enough to: (Choose all that apply.)

-achieve sufficient resources to accomplish group goals. -achieve an efficient division of labor.

Managers can help an organization achieve its goals by: (Choose all that apply.)

-carefully selecting members of self-managed work teams. -giving teams enough responsibility and autonomy to be truly self-managing.

Managers of self-managed teams should: (Choose all that apply.)

-strive for high levels of diversity among team members. -try to ensure the team's efforts result in a finished end product. -act as a coach rather than a supervisor. -give teams enough responsibility and autonomy to be truly self-managing.

The advantages of using teams to innovate are: (Choose all that apply.)

-team members can spot each other's errors where individuals might not. -team members can critique each other's approaches and ideas.

Eliza, Kevin, and Alexa all report to their superior, Georgina. This is illustrative of what kind of group?

Command

Intergroup conflict

Conflict with other groups

Intragroup conflict

Conflict within the groups

Which of the following best describes what top management is primarily responsible for?

Developing strategies that result in a company's competitive advantage

Which of the following are determinants of group cohesiveness? (Choose all that apply.)

Effectively managed diversity Group size Group identity and healthy competition Success

During what stage of team development do group members get to know one another and reach a common understanding of what the group's goals are to be?

Forming

Organizational members who have lunch together and meet after work for sports or other activities are members of which type of informal group?

Friendship

Daniel and Spencer work at the same company. They often go to lunch together, and they meet to play tennis after work at least once a week. This describes a ______.

Friendship group

Risha has started a group to lobby managers to allow for flexible working hours during the summer. Which of the following best describes the group Risha has formed?

Interest

Which of the following is an informal group composed of employees seeking to achieve a common goal?

Interest group

Abigail has just been added to a team tasked with developing new products. She has likely been put on which of the following teams?

Research and development

Which type of teams are typically responsible for developing strategies that result in a company's competitive advantage?

Top management

To be considered a group, there must be a minimum of how many members working to accomplish a shared goal?

Two

Abdul works with a product development team where managers can assess both individual and group performance. To motivate Abdul and his team to perform at their best, the organization should do which of the following?

Use both individual-based and group-based pay

In general, the size of a work group should be only large enough to achieve ______.

an efficient division of labor

Group cohesiveness affects group performance and effectiveness by the degree to which members are ______ the group.

attracted to or loyal to

The emphasis placed on group goal accomplishment increases as group ______ increases.

cohesiveness

Tom has noticed that recently his team seems to be more focused on accomplishing group goals. One possible explanation for this is an increase in group ______.

cohesiveness

When members of a group are attracted to or loyal to their group or team, it is called group ______.

cohesiveness

A formal group composed of subordinates who report to the same supervisor is called a(n) ______ group.

command

Managers desiring to develop synergy in their groups and teams need to choose group members with ___ knowledge and skills.

complementary

When organizations establish teams, employee turnover tends to ______.

decrease

Formal work groups are composed of members from: (Choose all that apply.)

different departments. different cultures or countries.

Margo has decided that for this upcoming project she will divide the tasks among her three most trusted subordinates: Lea, Chris, and Jose. This is an example of ______.

division of labor

Splitting work to be performed into particular tasks assigned to individual workers refers to ______.

division of labor

All groups and teams need ___ to perform effectively.

formal and informal leadership

A group that managers establish to achieve organizational goals is a(n) ______.

formal group

It is especially important for managers to attempt to make each member of the newly formed group feel valued during the ______ stage of group development.

forming

Managers should reward members of reciprocal groups based on ______ performance.

group

Two or more people who interact with each other to accomplish certain goals or meet certain needs form a(n) ______.

group

Amanda, Darla, and Ron belong to a group that works well together. They are collaborative, productive, and loyal to each other. This kind of dynamic can be described as ______.

group cohesiveness

The degree to which group members are loyal to each other and work effectively together to accomplish a shared goal is referred to as ______.

group cohesiveness

Lamar's office tends to dress in the same business-casual style, keep the same hours, and share a similar sensibility about office rules and behavior. These shared behaviors are an example of ______.

group norms

Carol works for an advertising agency as an artist. According to theories of group dynamics, when the team is working for a client, Carol's ______ within the group is to do the artwork.

group role

For groups with pooled task interdependence, the amount of work to be accomplished should be the primary factor in determining the appropriate ______.

group size

By bringing together skills and knowledge of members from different parts of the organization, cross-functional teams ______ responsiveness to customers.

help improve

As task interdependence increases, the frequency of interaction and the levels of work coordination should ______.

increase

Uncovering one another's errors or false assumptions is an advantage of using teams to ______.

innovate

At some point, all groups experience conflict, either intragroup or ______.

intergroup

Managers desiring to develop synergy in their groups and teams need to choose group members with complementary ___. (Choose all that apply)

knowledge skills

The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social ______

loafing

A virtual team interacts by using various forms of information technology, such as e-mail and videoconferencing, but rarely or never ______.

meet face-to-face

A cross-functional team can increase responsiveness to customers because it includes ______. Multiple choice question.

members from different departments or levels

As task interdependence increases, efforts of each team member have to be ______ to perform at a high level.

more closely coordinated

Rules for behavior that most group members follow are called group ______.

norms

With reciprocal task interdependence, individual levels of performance are ______ for managers to identify.

often difficult

To motivate individuals and teams to work toward organizational goals, managers can use a combination of individual and group-based ______.

pay and incentives

Informal and formal leaders play important roles in ensuring that teams ______.

perform up to their potential

When group members work independently of each other to achieve a common goal, this is ______ task interdependence.

pooled

When the work performed by each group member is fully dependent on the work performed by other group members, ______ task interdependence exists.

reciprocal

To complete the project effectively and on time, Rebecca and Martin need to share information and closely coordinate their efforts. This is an example of ______.

reciprocal task interdependence

To create and develop new products, many high-tech companies create ______ teams.

research and development

A set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group is a group ______.

role

When one member of a group must finish his or her part of the project before the next member can start on his or her part, ______ task interdependence occurs.

sequential

Before Cecilia can begin her part of the project, Neil and Harrison have to complete their parts. This could be described as ______.

sequential task interdependence

Group members tend to interact more, are more motivated, satisfied and committed, and share information and coordinate work when groups are ______ in size.

smaller

Although Christina works hard when her individual performance is being monitored, she tends not to work as hard when she is part of a group and her individual performance is not being monitored. An explanation for her behavior is ______.

social loafing

The four determinants of group cohesiveness are (1) group size, (2) effectively managed diversity, (3) group identity and healthy competition, and (4) _________.

success

A committee made up of managers or non-managerial personnel from various departments or divisions who meet to solve a specific, mutual problem is called a ______.

task force

Gianna and Ricardo have been assigned to work on coming up with alternate ways to motivate and reward employees. They have three months to come up with options for top management. Gianna and Ricardo are part of a(n) ______.

task force

In organizations, establishing teams tends to reduce ______.

turnover

A team whose members rarely meet in person and who communicate mostly electronically is called a(n) ______ team.

virtual