mgmt ch10

______ refers to the process of monitoring, comparing, and correcting work performance. A) Controlling B) Leading C) Planning D) Organizing

a) controlling

which of the following observations best explains why the control function is important? A) An effective control system facilitates employee empowerment. B) Forming an organizational structure is a crucial control activity. C) Human resource management is a subset of the controlling process. D) Organizational strategies are formed during the controlling stage.

a) an effective control system facilitates employee empowerment

which of the following sources usually provides filtered information which cannot be documented? A) oral reports B) personal observations C) statistical reports D) written reports

a) oral reports

_____ corrects the problem at once to get performance back on track. A) Basic corrective action B) Immediate corrective action C) Revision of standards D) Revision of benchmarks

b) immediate corrective action

in order to increase the ratio of outputs to inputs, a manager would have to ______. A) decrease the selling price B) increase productivity C) increase the quality of inputs D) hire additional employees

b) increase productivity

when data is analyzed and processed, it becomes ______. A) a system B) information C) fact D) a structure

b) information

corporate governance ______. A) refers to executive governance practices in companies B) is a system used to govern a corporation so that the interests of corporate owners are protected C) is a term that refers to legal agreements made between two or more partner firms D) refers to the negative influence of the corporation in society

b) is a system used to govern a corporation so that the interests of corporate owners are protected

_____ is when a manager in the work area interacts directly with employees to maintain supervision. A) Preventive maintenance B) Management by walking around C) Reactive control D) Feedforward control

b) management by walking around

the first step in the control process is _____. A) setting the desired standards B) measuring actual performance C) comparing performance against expectations D) enforcing managerial control

b) measuring actual performance

which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases, and is time consuming and obtrusive? A) oral reports B) personal observations C) statistical reports D) written reports

b) personal observations

raw, unanalyzed facts are called _____. A) data B) information C) database D) data center

a) data

which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt? A) liquidity ratios B) leverage ratios C) profitability D) activity ratios

b) leverage ratios

the ____ ratios measure an organization's ability to meet its current debt obligations. A) activity B) liquidity C) leverage D) profitability

b) liquidity

the Sarbanes-Oxley Act called for ____. A) increased pollution control measures from the government B) more disclosure and transparency of corporate financial information C) limited accountability of directors and executives of corporates D) more social contribution from companies in the United States

b) more disclosure and transparency of corporate financial information

which of the following management responsibilities determines if organizational goals are being achieved? A) designing the organization's structure B) motivating employees C) formulating business strategy D) measuring firm performance

d) measuring firm performance

which of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue? A) liquidity ratios B) leverage ratios C) activity ratios D) profitability ratios

d) profitability ratios

the comparing step in the control process determines ______. A) a company's relative position in the industry in terms of the standards used B) a company's relative position in the industry in terms of performance variances C) the ideal standard to be used in measuring organizational performance D) the variation between actual performance and the standard

d) the variation between actual performance and the standard

which of the following sources provides information which is comprehensive, formal, and easy to file and retrieve? A) oral reports B) personal observations C) statistical reports D) written reports

d) written reports

managers could choose to do nothing when _______. A) an employee fails to attain the standard because of internal problems B) the difference between actual performance and standard performance is low and acceptable C) performance standards are acceptable, though the employees have not attained it D) the variance observed from the expected performance is caused due to unrealistic standards

b) the difference between actual performance and the standard performance is low and acceptable

certain organizations conduct culture audits to find out which companies are the best to work for. What is the major benefit associated with these rankings? A) The rankings indicate the effectiveness of an organization's concurrent control. B) The rankings indicate how well a company performs in comparison to others. C) These rankings are used by governments to make decisions on corporate grants. D) These rankings affect the credit rating of concerned organizations.

b) the rankings indicate how well a company performs in comparison to others

the control process assumes that ____. A) employees require clear directions from management B) employees are under-qualified and require training C) performance standards are already in place D) employee monitoring costs are part and parcel of doing business

c) performance standards are already in place

which of the following is one of the main advantages of using statistical reports as the source of information? A) Statistical reports can be used to obtain firsthand knowledge. B) Unfiltered information can be obtained using statistical reports. C) Statistical reports are effective for showing relationships. D) Statistical reports allow verbal and non-verbal feedback.

c) statistical reports are effective for showing relationships

which of the following is an example of feedforward control measure used to control possible workplace violence? A) Clearly communicate the security policies to employees. B) Use corporate hotlines for reporting and investigating incidences. C) Review company policies and change, if necessary. D) Investigate incidences and take appropriate action.

a) clearly communicate the security policies to employees

fraudulent filing of expense reports is an example of _______. A) employee theft B) workplace piracy C) workplace violence D) privacy intrusion

a) employee theft

an organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them. This is an example of a _____ control strategy. A) feedback B) proactive C) concurrent D) feedforward

a) feedback

an organization hires additional personnel as soon as they get a major contract. The organization is using _____ control. A) feedforward B) concurrent C) feedback D) management

a) feedforward

which of the following is considered the most desirable type of control to prevent anticipated problems? A) feedforward control B) concurrent control C) feedback control D) reactive control

a) feedforward control

which of the following is considered the easiest way to increase organizational productivity? A) increasing the price of outputs B) increasing the amount of inputs C) hiring more employees D) decreasing the value of the products

a) increasing the price of outputs

_____ is measured by the costs of acquiring and transforming organizational resources into outputs. A) Input B) Quality C) Effectiveness D) Efficiency

a) input

management by walking around is an example of ______ control. A) feedback B) concurrent C) feedforward D) reactive

b) concurrent

organizational _____ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. A) productivity B) effectiveness C) efficiency D) yield

b) effectiveness

factors that have been found to be linked to workplace violence include ______. A) too much caffeine B) employee stress C) poor employee diet D) poor personal hygiene

b) employee stress

two areas in which corporate governance is being reformed are the role of boards of directors and ____. A) employee stock options B) financial reporting C) executive compensation D) top level management

b) financial reporting

the earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational control for _______. A) cross-cultural differences B) global turmoil and disasters C) workplace privacy D) workplace safety

b) global turmoil and disasters

the ____ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective. A) market value B) economic value C) balanced scorecard D) financial control

c) balanced scorecard

which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance? A) market value method B) economic value method C) balanced scorecard approach D) information control approach

c) balanced scorecard approach

if a manager investigated how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using _____. A) bureaucratic control B) immediate corrective action C) basic corrective action D) concurrent control

c) basic corrective action

_____ is the final step in the management process, which provides a critical link back to _____. A) Organizing; planning B) Planning; controlling C) Controlling; planning D) Leading; organizing

c) controlling; planning

the management control that takes place while a work activity is in progress is known as ________. A) feedforward control B) concurrent control C) feedback control D) reactive control

b. concurrent control

experts have described employee work driven by TNC as a primary contributor to workplace violence. TNC refers to _____. A) time, numbers, and crises B) time, number, and chaos C) time, neglect, and crises D) time, neglect, and chaos

a) time, numbers, and crises

_____ ratios measures how efficiently the firm is using its assets. A) Liquidity B) Leverage C) Profitability D) Activity

d) activity

_____ is the search for the best practices among competitors or noncompetitors that lead to their superior performance. A) Factor analysis B) Total quality management C) Market positioning D) Benchmarking

d) benchmarking

the service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines _______. A) the skill development of employees B) how the firm performs in the short run C) the employee satisfaction in the company D) how employees service customers

d) how employees service customers

control techniques can be quite different for different countries. the differences are primarily in the ____. A) types of tasks that employees perform in various countries B) way employees respond to the controlling measures C) strategic orientation of each technique D) measurement and corrective action steps of the control process

d) measurement and corrective action steps of the control process

managers should use subjective measure when ______. A) work activities cannot be expressed in quantifiable terms B) work activities are critical to the organization C) organizational processes and activities are complex D) immediate managerial action is required

a) work activities cannot be expressed in quantifiable terms

clinical psychologists suggest that employee theft ______. A) occurs primarily when there are poor management-labor relations B) is a symptom of poor planning and management control C) happens because people find ways to rationalize this behavior as correct D) reflects deep cultural problems in the society

c) happens because people find ways to rationalize this behavior as correct

which of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output? A) Yield B) Demand function C) Effectiveness D) Productivity

d) productivity