MGMT Chapter 12

What are the 3 key elements of the strategic approach?

1) All managers are involved in managing human resource management 2) Employees are viewed as assets 3) HRM is a matching process, integrating the organization's strategy and goals with the correct approach to managing human capital

Which act prohibits harassment, or an otherwise "hostile" work environment?

1964 Civil Rights Act

A process that uses multiple raters as a way to increase awareness of strengths and weaknesses and guide employee development

360-degree feedback

____________ occurs when a disproportionate number of a protected class was rejected for employment

Adverse Impact

Requires that an employer take positive steps to guarantee equal employment opportunities for people in protected groups

Affirmative Action

Act that prohibits discrimination against persons over the age of 40 in hiring, retention, compensation, and other conditions of employment

Age Discrimination in Employment Act

Act that prohibits discrimination against qualified individuals based on physical or mental disabilities

Americans with Disabilities Act

A performance evaluation technique that relates an employees' performance to specific job-related incidents

BARS (Behaviorally Anchored rating scale)

Act that applies to "protected classes"

Civil Rights Act

All monetary payments and all goods or commodities used in lieu of money to reward employees

Compensation

Act that requires continued health insurance coverage (paid by employee) following termination

Consolidated Omnibus Budget Reconciliation Act

People who work for an organization, but not on a permanent or full-time basis; Includes temporary placements, independent contractors, freelancers, and part-time employees

Contingent Workers

An in-house training facility that offers broad-based learning opportunities for employees, and frequently for customers, suppliers, and strategic partners as well, throughout their careers

Corporate Universities

Hiring and promotion decisions are based on criteria that are not job-relevant

Discrimination

For qualified applicants, the selection rate for protected classes should not be lower than 4/5 of the highest group

Disparate Selection Rates

Brand that promotes the organization as a great place to work

Employer Brand

When a manager places an employee into a class or category based on one or a few traits or characteristics

Halo Effect

Act that allows employees to switch health insurance plans when changing jobs and get new coverage regardless of preexisting health conditions; prohibits group plans from dropping a sick employee

Health Insurance Portability Accountability Act

The economic value of the combined knowledge, experience, skills, and capabilities of employees

Human Capital

The forecasting of HR needs and the projected matching of individuals with expected variances

Human Resource Planning

The Design and application of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals

Human Resources Management

An arrangement whereby an intern exchanges free or low-cost labor for the opportunity to explore whether a particular career is appealing or to gain valuable work experience in a particular field

Internship

A systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job, as well as about the context within which the job is performed

Job Analysis

A clear and concise summary of the specific tasks, duties, and responsibilities a job entails

Job Description

Outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform the job adequately

Job Specification

When the organization and the individual being interviewed attempt to match the needs, interests, and values that they offer each other

Matching Model

Act that Establishes mandatory health and safety standards in organizations

OSHA

Act that imposes a fee on firms with 50 or more employees if the government subsidizes their employees' health care coverage

Patient Protection and Affordable Care Act

Tying at least part of compensation to employee effort and performance, whether it be through merit-based pay, bonuses, team incentives, or various gain-sharing or profit-sharing plans

Pay-for-performance

The observing and assessing of employee performance, recording the assessment, and providing feedback to the employee

Performance Appraisal

The percentage of protected employees should reflect their percentage in the surrounding community

Population Comparison

Gives applicants all pertinent and realistic information about the job and the organization

Realistic Job Previews

The Americans with Disabilities Act requires what level of accommodations to allow disabled employees to perform their job duties?

Reasonable

Activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied

Recruiting

A _______ policy is one that specifically excludes members of a protected class

Restricted

Reducing the company's workforce intentionally to the point where the number of employees is deemed to be right for the company's current situation

Rightsizing

When a manager places an employee into a class or category based on one or a few characteristics

Stereotyping

Show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization

Wage and Salary Surveys

Tests that require an applicant to complete simulated tasks that are a part of the desired job

Work sample tests

Use of computers and telecommunications equipment to do work without going to an office

telecommuting