mgmt exam 1

Benefits of high performance work system (HPWS)

-Higher productivity -Lower costs -Greater flexibility -Quality

5 Dimensions of Personality Inventories

1. Extroversion 2. Inquisitiveness 3. Conscientiousness 4. Agreeableness 5. Adjustment

Frederick Herzberg's theory states which of the following?

1. Job dissatisfaction is associated with hygiene factors 2. Job satisfaction is associated with motivating factors. 3. Managers can improve motivation by improving both motivators that create satisfaction and hygiene factors that reduce dissatisfaction.

5 Performance Information Sources

1. Managers 2. Peers 3. Subordinates 4. Self 5. Customers

5 Evaluation Selection Method Standards

1. Reliability 2. Validity 3. Generalizability 4. Utility 5. Legality

5 aspects of emotional intelligence

1. Self-awareness 2. managing emotions 3. self motivation 4. empathy for others 5. Interpersonal skills

3 purposes of performance management

1. Strategic 2. Administrative 3. Developmental

5 Criteria used to evaluate performance management systems

1. Strategic Congruence 2. Validity 3. Reliability 4. Acceptability 5. Specificity

Advantages of designing jobs using job rotation include:

1. providing employees with a broader perspective of the organization 2. building employee knowledge and ability to promote from within 3. increased worker flexibility for scheduling through cross-training

What is a mission?

A statement that contains information on the customers who will be served, the needs which will be satisfied, and the technology which will be used.

high performance work system

A system of management practices that together foster the development of a highly

Strategic Goals of Performance Management include which of the following?

All of the above

Thorndike's Law of Effect

Behavior with favorable consequences tends to be repeated, while behavior with unfavorable consequences tends to disappear.

Porter's Strategy Typology

Competitive advantage results from creating value through either low cost strategy, differentiation strategy, focus strategy.

The theories that focus on identifying the factors that motivate employees are known as ______ theories.

Content

Altering jobs to improve employee experience and productivity is called job

Design

The form of organizational justice that reflects the perceived fairness of how rewards are allocated is

Distributive justice

Which of the following are included in Maslow's need hierarchy theory?

Esteem Needs Physiological Needs

Which of the following are the first two steps in the performance management process?

Identify and develop performance measures for key performance dimensions. Identify the company's goals and objectives.

Job design terms that individuals negotiate for themselves involving schedule flexibility, career development, or other adjustments are known as

Idiosyncratic deals

Complementary alliance partners

Individuals and groups with unique skills, but those skills are not directly related to a company's core strategy. •Example: consultants

Validity

Is the extent to which a performance measure assesses all the relevant, and only the relevant aspects of job performance.

What role does cognitive dissonance play in equity theory?

It motivates people to maintain consistency between their beliefs and their behavior.

Who pioneered the use of equity theory in the workplace?

J. Stacy Adams

The psychological mechanisms that guide the direction, intensity, and persistence of one's behaviors or thoughts are known as

Motivation

Disparate (Adverse) Impact

Occurs when a neutral employment practice disproportionately excludes a protected group from employment opportunities.

Justice Theory

Organizational justice refers to the extent to which people perceive that they are treated fairly at work.

Strategic Congruence

Performance management system elicits a performance from the employees that is consistent with the company strategy, goals and culture.

Personality Assessments

Personality inventories categorize individuals by personality characteristics

Strategic Management

Primarily addresses the competitive challenges an organization faces.

Assessing your employees knowledge, skills, and abilities and developing them in order to meet your organizations goals is known as

Strategic Human Resource Management

The range to which a performance management system derives employee job performance that is in line with its strategy, goals, and culture is called

Strategic congruence

person-job fit

The job analysis identifies required individual competencies or the KSAs - Knowledge - Skills - Abilities for job success.

Strategic Human Resource Management

The pattern of human resources deployments and activities that enable an organization to achieve its strategic goals.

Matching People with Jobs

The process by which companies decide which individuals will or will not be allowed in their organization.

What is a developmental purpose of performance management?

To identify employee weaknesses for managers to use in providing feedback and coaching

Disparate Treatment

When individuals in similar situations are intentionally treated differently based upon race, color, religion, sex, national origin, age, or disability status.

Which theory is based on comparing one's outputs and inputs with those of others?

equity theory

Job rotation is the top-down approach that:

moves employees from one specialized job to another

Which of the following are examples of comparative approaches?

paired comparison forced distribution ranking

Motivation is a function of which five basic needs?

physiological safety love esteem self-actualization

Which of the following are important criteria for evaluating a performance management system?

reliability specificity acceptability

Kaya and Franklin just received their end-of-year bonuses. Kaya's bonus was 10% larger than Franklin's, but Kaya knows she regularly worked overtime while Franklin rarely did. Based on this equity comparison, which equity relationship is Kaya most likely to perceive?

Positive inequity

Age Discrimination in Employment Act of 1967

Prohibits employers from discriminating against those 40 years and older in employment decisions because of age.

Americans with Disabilities Act (ADA) of 1990

Protects individuals with disabilities from being discriminated against in the workplace. Prohibits discrimination based on disability in all employment practices. Employers must take steps to accommodate individuals covered by the act.

Four Fifths Rule(Determining Discrimination)

Rule of thumb followed by the EEOC in determining adverse impact for use in enforcement proceedings.

Bona Fide Occupational Qualification (BFOQ)

Suitable defense against a discrimination charge only where membership in a protected class is an actual qualification for performing the job

The title of Douglas McGregor's book, which formulated two contrasting views of human nature is:

The Human Side of Enterprise

person-organization fit

The degree to which individuals are matched to the culture and values of the organization.

What is motivation?

The underlying psychological influences over our behavior or thoughts, and accounts for our intensity, direction and persistence in achieving a goal.

The general categories of motivation theories include:

process theories content theories

Jill has been with the company for four years when Tabitha is hired onto her team. Jill finds out that Tabitha was hired in at the same salary that Jill receives. However, Tabitha has a MBA and Jill does not. Tabitha understands the pay arrangement and likely has a perceived sense of

Equity

Title VII of the Civil Rights Act of 1964

Forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship

Process Theories of Motivation Goal Setting

Goal setting research finds that the best goals are specific and measurable.

Which of the below is NOT an outcome of a High-Performance Work System?

Higher cost

situational interview

A structured interview in which the interviewer describes a situation likely to arise on the job, then asks the candidate what he or she would do in that situation

Who formulated the theory that motivation is a function of five basic needs: physiological, safety, love, esteem, and self-actualization

Abraham Maslow