MGMT EXAM 2 (ch 6-10 quiz questions)

Blaze wants his workers to know they are doing something that makes a difference to the company. Blaze walks around among his employees and uses phrases such as "moving forward," "being on track," and "getting there" to convey a sense of A.) cognitive distortion B.) competence C.) self-determination D.) dominance E.) impact

E.) impact

Which of the following is true with regard to emotional intelligence? a.) In many circumstances, high emotional intelligence can compensate somewhat for low cognitive intelligence. b.) Individuals with higher levels of emotional intelligence are less likely to engage in counterproductive behaviors. c.) People with high levels of cognitive ability are more likely to also have high levels of emotional intelligence. d.) People with low levels of emotional intelligence are more likely to try to influence other people in order to achieve personal goals. e.) Emotional intelligence is a more important determinant of job performance for people with higher levels of cognitive intelligence.

a.) In many circumstances, high emotional intelligence can compensate somewhat for low cognitive intelligence.

Geraldo is talking about his new job with his brother. He says he likes this job better than his previous jobs because now he feels respected, and he knows he is doing important work. He has always felt a need to feel this way at work, and now he finally does. Geraldo is describing how his job meets his need for A.) esteem B.) meaning C.) relatedness D.) existence E.) control

A.) esteem

Which of the following is true of motivation? A.) motivation is a synonym for high levels of intensity and persistence in work effort B.) motivation is a set of energetic forces that originates both within and outside an employee C.) motivational forces such as confidence are external to the employee D.) a person who works hard for a short time is unmotivated

B.) motivation is a set of energetic forces that originates both within and outside an employee

Which of the following answers is NOT one of the concepts of psychological empowerment? A.) self determination B.) self-efficacy C.) impact D.) meaningfulness E.) competence

B.) self efficacy

Ike finds out he's getting paid more than his two coworkers who work the same job classification because they were hired through an outside personnel. Which emotion is Ike likely to display? A.) envy B.) anger C.) equanimity D.) guilt

D.) guilt

Which motivating force has the strongest effect on performance? A.) difficult goals B.) motivation created by valence C.) perceptions of equity D.) self efficacy or competence E.) motivation created by expectancy

D.) self efficacy or competence

Gilbert would like to foster goal commitment in his department. He decides to do this by encouraging the collaboration of employees and leaders on setting the specific proficiency level and due date for a major production goal so that the employees feel a sense of ownership over the goal. Gilbert has implemented a strategy known as A.) publicity B.) rewards C.) resources D.) support E.) participation

E.) participation

Meaningfulness is a concept in psychological empowerment that reflects a sense of choice in the initiation and continuation of work tasks. T or F

False

Smarter employees are more likely to want to remain members of an organization. T or F

False

_________ is typically job or situation specific. Punishment Explicit knowledge Negative reinforcement Positive reinforcement Tacit knowledge

Tacit knowledge

Conscientious employees prioritize accomplishment striving, which reflects a strong desire to accomplish task-related goals as a means of expressing personality. True or False

True

Which of the following is true about "agreeableness"? a.) It reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality. b.) It is the second most important trait from a job performance perspective. c.) Agreeable employees tend to be high in positive affectivity. d.) It is linked to the Type A Behavior Pattern that has been shown to affect employees' health. e.) Agreeable employees prioritize status striving.

a.) It reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality.

Moral intensity is driven by two general dimensions: potential for harm and social pressure. Which of the following answer options is a specific facet of the social pressure dimension? a.) Proximity b.) Temporal immediacy c.) Concentration of effect d.) Probability of effect e.) Magnitude of consequences

a.) proximity

Behaviors are reinforced after a certain number of them have been exhibited under a _________ schedule of reinforcement. a.) fixed interval variable ratio b.) fixed ratio c.) variable interval d.) continuous

b.) fixed ratio

Which of the following represents the correlation between cognitive ability and job performance? a.) strong, negative b.) strong, positive c.) weak, positive d.) weak, negative e.) moderate, negative

b.) strong, positive

Anchoring, framing, and contrast are examples of a.) projection bias b.) satisficing c.) heuristics d.) decision-making bias e.) availability bias.

c.) ?

Which of the following is true of the ethical component of corporate social responsibility? a.) It suggests the organization has reached the principled level of moral development. b.) It often involves philanthropic efforts, such as donating time or cash to charitable groups. c.) It suggests the organization has reached the conventional level of moral development. d.) It states that organizations must fulfill their economic responsibilities to their employees and their shareholders. e.) It argues that organizations should contribute resources to improve the quality of life in their communities.

c.) It suggests the organization has reached the conventional level of moral development.

_________ occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once the period of learning ends and generalized to the workplace once the learner returns to the job. a.) Behavioral modeling b.) Training c.) Transfer of training d.) Learning e.) Knowledge transfer

c.) Transfer of training

Dominique is at a leadership conference and has just met Brian for the first time. In this new situation, Dominique will most easily be able to judge if Brian has the personality trait of a.) agreeableness b.) neuroticism. c.) extraversion. d.) conscientiousness. e.) openness.

c.) extraversion.

Cognitive-based trust is evaluated along three dimensions: ability, benevolence, and a.) trust propensity. b.) ethical behavior. c.) integrity. d.) blind trust. e.) bias suppression.

c.) integrity

Which of the following questions is used to evaluate informational justice? a.) Do procedures consider the needs of all groups? b.) Are rewards allocated according to the proper norm? c.) Are procedures neutral and unbiased? d.) Do authorities explain procedures thoroughly? e.) Do authorities treat employees with sincerity?

d.) Do authorities explain procedures thoroughly?

Which of the following is characteristic of disposition-based trust? a.) Trust is based on an authority's ability to be successful. b.) Trust is based on the adherence of the trustee to values that the trustor finds acceptable. c.) Trust is based on feelings toward the authority that go beyond any rational assessment. d.) Trust is based on the general propensity of the trustor to trust others. e.)Trust is based on the benevolence of an authority toward the trustor.

d.) Trust is based on the general propensity of the trustor to trust others.

Which of the following is a "veiled purpose" test item in an integrity test? a.) Have you ever borrowed something from work without telling anyone? b.) If you were sent an extra item with an order, would you send it back? c.) What dollar value would a worker have to steal before you would fire them? d.) Do most employees take small items from work? e.) Do you agree with the statement, "I don't feel I've had control over my life"?

e.) Do you agree with the statement, "I don't feel I've had control over my life"?

Which of the Big Five personality traits has the greatest effect on typical performance? a.) agreeableness b.) extraversion c.) neuroticism d.) openness e.) conscientiousness

e.) conscientiousness

Emotionally charged judgments that arise through quick, nonconscious, and holistic associations are known as a.) stereotypes b.) consensus c.) learning d.) expertise e.) intuition.

e.) intuition.

The ability to sense that there is a problem right now or that there is likely to be one in the near future describes which of the following? a.) verbal expression b.) spatial orientation c.) perceptual speed d.) number facility e.) reasoning

e.) reasoning

Ability refers to a.) a strong desire to accomplish task-related goals as a means of expressing personality. b.) skills that can be improved over time with training, practice, and experience. c.) the structures and propensities inside people that explain their characteristic patterns of thought, emotion, and behavior. d.) a dispositional tendency to experience pleasant, engaging moods such as enthusiasm, excitement, and elation. e.) the relatively stable capabilities people have to perform a particular range of different but related activities.

e.) the relatively stable capabilities people have to perform a particular range of different but related activities.

Employees who feel a sense of equity on the job are more likely to engage in citizenship behaviors. T or F

true