MGMT Exam 2

Réussis tes devoirs et examens dès maintenant avec Quizwiz!

When in doubt regarding the clarity of your written or spoken message, the recommended course of action to follow is:

"keep it smart and short"

Semantic barriers to communication involve _____

A poor choice or use of words and mixed messages

During a conflict situation Kyle is cooperative but unassertive with his employees. He tries to smooth over their differences but it only produces a false sense of harmony among them. Which type of conflict management style is Kyle using?

Accommodation

When issues are more important to others than to yourself or when you want to build "credits" for use in late disagreements _____ may be used

Accommodation

Which type of conflict management involves being cooperative and unassertive? This style is characterized by letting the wishes of others rule, and smoothing over or overlooking differences to maintain harmony

Accommodation

The mum effect can occur for all of the following reasons EXCEPT:

An employee's desire to speak out at meetings

In a business class where team members are arguing over content choices for a PowerPoint presentation, it might help to remind everyone that the goal is to impress the instructor and get an "A" for the presentations an that this is only possible is everyone contributes their best. This is an example of which indirect conflict management strategy?

Appeals to Common Goals

If you are in a situation to make a choice between a valued promotion in your company or a desirable new job with another firm, you would be facing which type of conflict?

Approach-Approach

An example of _____ is being offered a higher paying job whose responsibilities entail unwanted demands on one's personal time

Approach-Avoidance Conflict

What occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom?

Authoritative Command

Which of the following is not a common cause of conflict in organizations?

Authoritative Command

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

Avoidance

Being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated is an example _____ conflict

Avoidance-Avoidance

Grapevines have the advantage of _____

Being able to transmit information quickly and efficiently

The art of impression management during interviews requires careful attention to _____

Both verbal and nonverbal aspects of communication

Which of these indicates the capacity of a channel to convey information?

Channel Richness

The _____ conflict management style involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone's concerns by working through differences and finding and solving problems so that everyone gains

Collaboration

When dealing with conflict situations in her department, Morgan emphasizes cooperation and assertiveness. Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end. Which conflict management style does Morgan use?

Collaboration

Which conflict management style involves being uncooperative and assertive? This style is characterized by working against the wishes of the other party, engaging in win-lose competition, and/or foreign things to a favorable conclusion through the exercise of authority

Competition

Which of the following establishes the conditions from which conflicts are likely to develop?

Conflict Antecedents

The _____ process begins with a good understanding of the cause of conflict and recognition of the stage to which conflict has developed

Conflict Resolution

Potential communication barriers come from all of the following EXCEPT:

Cultural Similarities

To be successful in today's business world you must be _____

Culturally Aware

Which of the following is not a type of communication channel?

Decoding

All of the following are examples of interorganizational conflict EXCEPT

Disagreements with members of another work team

Which of these is NOT an example of a one-way communication?

Discussion Boards

_____ negotiation focuses on positions staked out or declared by the parties involved who are each trying to claim certain portions of the available pie

Distributive

When people are unclear about how their objectives or those of their tams fit with those being pursued by others, or when their objectives directly compete in a win-lose fashion, which of the following may be the cause cause of conflict?

Domain Ambiguities

If John and Jose are not able to recognize and respect cultural differences, they may contribute to the emergence of which type of conflict?

Dysfunctional Conflict

Which type of conflict diverts energies, hurts group cohesion, promotes interpersonal hostilities, and overall creates a negative environment for workers?

Dysfunctional Conflict

_____ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved

Effective

Samantha stated that she does not like her coworker, Mary. Samantha said, "Mary always rubs me the wrong way." Samantha is experiencing _____ conflict with Mary

Emotional

All of the following are considered levels of conflict EXCEPT

Emotional Conflict

Which of the following involves the interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like?

Emotional Conflict

Two persons continually in disagreement over each other's work attire is an example of _____

Emotional Interpersonal Conflict

The negotiating pitfall of _____ occur when people become committed to their demands and are reluctant to back down once the demands have been stated

Escalating Commitment

Which of these is the tendency to believe one's culture and its values are superior to those of others?

Ethnocentrism

_____ is often accompanied by an unwillingness to try to understand alternative points of view

Ethnocentrism

Members of high-context cultures use all of the following to convey their messages EXCEPT:

Explicit words for the majority of the message

Which of these represent the richest channel?

Face to Face

_____ is a type of conflict that is experienced as tension and motivates a person to take action to reduce feelings of discomfort

Felt Conflict

Because communication is frequently biased when flowing upward, subordinates may do which of the following?

Filter information and tell their superiors only what they think the boss wants to hear

John dislikes his co-worker, Dylan. Dylan must miss the morning staff meeting as he has other work-related responsibilities to complete at this time. It is John's responsibility to fill Dylan in on what happened at the meeting. Many times John decides to leave out critical details or pointers that may help Dylan be more successful in getting things done. John is engaging in which communication barrier?

Filtering

Downward communication does all of the following EXCEPT:

Filters messages from employees to supervisors

_____ channels follow the chain of command established by an organization's hierarchy of authority

Formal

Which of the following is not considered a benefit of functional conflict?

Functional conflict can decrease the amount of information used for decision making

Which of the following statements about cross-cultural communication is NOT accurate?

Gestures mean basically the same thing in various cultures of the world

Which of these transfers information through networks of friendships and acquaintances?

Grapevine

The type of negotiation that takes place when each party holds out to get its own way is called _____ negotiation

Hard Distributive

Which type of conflict commonly involves goal incompatibilities, resources scarcities, or purely interpersonal factors?

Hierarchical Conflicts

Which type of conflict occurs between persons or groups at the same hierarchical level?

Horizontal Conflict

Which of the following is an incorrect statement about the role of language in cross-cultural communication?

In low-context cultures, the message is rarely conveyed by the words someone uses, with greater emphasis on the "context" in which the words are spoken

_____ channels help to create open communications in organizations and ensure that the right people are in contact with one another

Informal

All of the following statements about information channels are correct EXCEPT:

Informal channels adhere to an organization's hierarchy of authority

Which type of negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it?

Integrative

Conflict between functional departments such as operations and finance is a common example of _____

Intergroup Conflict

Use of cross-functional teams and task forces is one way of trying to minimize _____ and promote more creative and efficient operations

Intergroup Conflict

Continuing battles between U.S. businesses and their global rivals such as Ford versus Hyundai and AT&T versus Verizon are examples of which of the following?

Interorganizational Conflict

Which of the following most commonly occurs in the context of the competition and rivalry that characterize firms operating the same markets?

Interorganizational Conflict

The popular KISS principle of communication stands for _____

Keep It Short and Simple

The difficulties with cross-cultural communication are perhaps most obvious in respect to _____ differences

Language

The flow of messages at the same levels across organizations is known as _____

Lateral Communication

_____ work well for more routine and straightforward messages, such as announcing the location of a previously scheduled meeting

Leaner Channels

_____ culture are very explicit in using the spoken and written word

Low-Context

Which of the following statements regarding conflicts in INCORRECT?

Managers and team leaders should always avoid conflict since it creates a negative environment and destructive performance results

_____ is when conflict is expressed openly in behavior

Manifest Conflict

In _____, a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument

Mediation

Which of these refers to anything that interferes with the effectiveness of communication

Noise

Because of their efficiency, _____ are frequently used in work settings

One-way communications

As a new CEO of ABC Manufacturing, Susan is interested in opening lateral communication among different departments at ABC. The biggest barrier to this lateral communication for Susan is _____

Organizational Silos

When units at MNO International are isolated from one another by strong departmental or divisional lines, it refers to

Organizational Silos

When negotiators believe that their positions are the only correct ones, the negotiation pitfall of _____ occurs

Overconfidence

Jason has always believed that the ways of his culture are the only ways of doing things. Jason is suffering from which of these?

Parochialism

In the context of the stages of conflict, when the antecedent conditions become the basis for substantive or emotional difference between people or groups, the stage of _____ exists

Perceived Conflict

The abilities of union members and management representatives to work together effectively after a contract dispute has been settled reflects which of these goals?

Relationship

_____ goals deal with outcomes that relate to how well people involved in the negotiation and any constituencies they may represent are able to work with one another once the process in concluded

Relationship

All of the following statements are true with respect to two-way communication EXCEPT:

Research indicates that two-way communication is often less effective than one-way communication

When messages get more complex and open-ended, _____ are necessary to achieve effective communication

Richer Channels

_____ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members

Role Ambiguity

_____ occurs when individuals block out information or only hear things that match preconceived notions

Selective Listening

Which of the following represent the two sides of the communication process?

Sending a message; Receiving a message

Which type of negotiation takes place when one party is willing to make concessions to the other to get things over with

Soft Distributive Negotiation

_____ differences in organizations create potential communication barriers between persons of higher and lower ranks

Status

The dollar amount of a wage agreement in a collective bargaining situation is an example of a(n) _____ goal

Substance

_____ goals deal with outcomes that relate to the "content" issues under negotiation

Substance

Which of these are the two important goals must be considered in negotiation?

Substance goals and Relationship goals

Conflict as it is experienced in the daily workplace involves at least two basic forms, _____ and _____

Substantive Conflict and Emotional Conflict

Two persons debating each other aggressively on the merits of two different proposed advertising campaigns is an example of _____

Substantive Interpersonal Conflict

Gaining truly integrative agreements rests on which set of factors?

Supportive attitudes, constructive behaviors, and good information

A superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues is known as _____

Suppression

Because of a(n) _____ problem, negotiations can break down, wherein the parties don't really talk to one another, at least not in the sense of making themselves truly understood

Telling

Which of the following statements is accurate?

The United States is a low-context culture

All of the following are important behavioral foundations for gaining integrative agreements EXCEPT:

The ability to focus on positions rather than interests

The tendency in negotiations to stake out your position based on the assumption that in order to gain your way, something must be subtracted from the other party's way is known as

The myth of the fixed pie

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

Transformational leader behaviors are enough to signal openness

The primary disadvantage of grapevines, is it _____

Transmits incorrect or untimely information

In comparing two-way communication with one-way communication, research indicates that

Two-way communication is more accurate

_____ communication is more costly and time consuming than _____

Two-way; One-way

Which for the following countries is a low-context culture?

United States

_____ conflict commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results

Vertical


Ensembles d'études connexes

Chapter 6: Memory Psychology 1010

View Set

RN professionalism and Leadership Assessment

View Set

Forensic Science Pop Culture Trivia

View Set

Bontrager Workbook: Chapter 5-Humerus and Shoulder Girdle

View Set

Chapter 13 Human Resource Management

View Set

Vision Terms & Visual Perception

View Set