MGMT Exam 2 Practice

mechanistic

A bureaucratic structure is an organizational form that exhibits many of the facets of the ________ organization.

share in the rewards that the team earns.

A high degree of outcome interdependence exists when team members

action

A special surveillance and rescue team is being deployed to counter the menace of poachers in unpopulated regions throughout the world. Sebastian, Julietta, and Omar are the core members of the team. Sebastian was elected as the leader of the team. Julietta is responsible for monitoring the team's progress toward its goals. Omar took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. Beyond his task responsibilities, Omar's role also consists of behaviors that contribute to ________ processes.

mental models

A special surveillance and rescue team is being deployed to counter the menace of poachers in unpopulated regions throughout the world. Sebastian, Julietta, and Omar are the core members of the team. Sebastian was elected as the leader of the team. Julietta is responsible for monitoring the team's progress toward its goals. Omar took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. The team's high level of common understanding refers to which of the following?

high potency

A team's strong belief that it can be effective across a variety of situations reflects which of the following?

moderate

According to current research, which type of span of control is best for an organization's productivity?

adjourning

Alfred, Mario, and Lydia have worked together on the same team for three years. The company has just hired a new human resources director at their facility. The new director recommends a total restructuring of all jobs, including teams. Alfred is experiencing anxiety, Lydia is angry, and Mario is relieved as they all realize they must soon disengage and ultimately separate from the team. Alfred, Mario, and Lydia are in the ________ stage of team development.

differentiator

Amberly's Twines makes hand-twisted wreaths out of grape and wisteria vines. Amberly's could make the wreaths more efficiently, but the individual touch and specially selected vines draw in customers who are willing to pay a premium for Amberly's Twines wreaths. Amberly's Twines is an example of a

team that oversees the functioning of all the teams in a communications company and coordinates activities among those teams.

An action team could take the form of a

mechanistic

As organizations become larger, they tend to become more ________ in nature.

forming

Brandi was just hired to work at a dermatology clinic. She is not exactly sure what she is supposed to be doing or whom to ask when she has a question. She also would like to know how many breaks she can take, and if she can leave for lunch. Which stage of team development is Brandi experiencing?

dominant

Companies merge for various reasons, but with acquisitions, the company doing the acquiring has a ________ culture to which the other is expected to adapt.

work specialization

Davanna is describing her company's organizational structure. Which of the following terms would she use in her description?

by instructing his teams to create mission statements with clearly defined goals

Dontell manages a shipyard with over 700 workers performing a variety of tasks. After walking through the grounds talking to the employees, he is surprised to learn that few of the workers share common goals within teams. He sees a wide variation in what people believe they are trying to accomplish. How can Dontell best resolve this issue and help his workforce find some common goals?

motivating and confidence building

Expressions that create a sense of urgency and optimism are examples of communications that reflect which of the following processes?

brainstorming

Four students from the LMNO School have been selected to form the team that will represent the school in the national robotics contest. They must come up with a creative project. These students' first meeting was face to face and involved each of them suggesting as many ideas as they could think of without analyzing or critiquing them at that time. What did the students engage in?

amount and depth of information getting transmitted in the communication process is high.

If you say that the information richness of a communication process is high, it means that the

task coordinator activities

In a boundary-spanning process, the marketing team member who meets with someone from manufacturing to work out how a coupon might be integrated into the product-packaging materials is engaging in

low; high

In organizations with mercenary cultures, we tend to find ________ sociability and ________ solidarity.

disjunctive

In tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence on the effectiveness of the team. These types of tasks are ________ tasks.

combine individual and team performance when determining wages

Isidora likes the results obtained when the employees at her small pharmaceutical company work in teams. Unfortunately, Javier, undeniably the most talented researcher in the firm, feels he is not being recognized or sufficiently compensated for his contributions within the team framework, and Isidora realizes that he is probably right. How can Isidora structure salaries to encourage teamwork, while retaining top performers like Javier?

hierarchal sensitivity

Jakob, Nathan, and Ting are members of the marketing team at Wonderous Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Jakob has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Ting has the best record of making good recommendations to Tigran, the vice president of marketing. Nathan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Tigran pays careful attention to what Ting has to say, but he generally does not pay much attention to what Nathan proposes. In addition to Tigran, Ting has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Tigran's tendency to listen to Ting and ignore Nathan reflects which factor in effective decision making?

ambassador activities

Jakob, Nathan, and Ting are members of the marketing team at Wonderous Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Jakob has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Ting has the best record of making good recommendations to Tigran, the vice president of marketing. Nathan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Tigran pays careful attention to what Ting has to say, but he generally does not pay much attention to what Nathan proposes. In addition to Tigran, Ting has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Ting is engaging in which of the boundary-spanning processes?

work specialization

Leonor is the project manager of the organizational development team at Soft Interiors. Leonor's team has been assigned the task of studying and evaluating Soft Interiors' organizational structure. Leonor divided the tasks among the team members to collect preliminary information on different elements of Soft Interiors' structure. Max was asked to collect information on the degree to which tasks are divided into separate jobs. Stefan was asked to collect information on formal authority relationships. Harper started looking into how many employees each manager has responsibility for, and Jaxson was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviors at Soft Interiors. Leonor decided to personally collect information and evidence on where exactly decisions are formally made at Soft Interiors. The team decided to meet and share their information in two weeks. Stefan was asked to collect information on which of the following elements of the organizational structure?

scout

Moussa, a fitness manager at the Lifestyle Martial Arts Studio, consults an alternative nutrition specialist to see if it is feasible to incorporate certain natural ointments and supplements as part of the studio's comprehensive fitness services. Moussa is performing a(n) ________ activity of the boundary-spanning process.

cohesion

Navy Seals go through extremely difficult training. Those who succeed become members of one of the most elite fighting units in the world. They trust each other completely and form intense emotional bonds. These teams have high levels of

service

Organizations that have successfully created a ________ culture have been shown to change employee attitudes and behaviors toward customers.

hybrid outcome interdependence

Part of the problem with ________ is that it can lead to uncertainty about which types of behaviors are being rewarded and how pay ultimately is determined.

ritual

Yolanda is a department manager at Gripper Gloves, Inc. Yolanda starts every morning with a brief department meeting called a "huddle," where each member in the department has an opportunity to report progress, share stories of success and failure, and seek general input, advice, and information. What Yolanda's department does every morning can be described as a(n)

task conflict

________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

product

Power Health Supplements Inc. is growing very fast in both sales and number of employees. It manufactures and sells dietary supplement products to customers all over the United States and several other countries. So far, the company has followed a simple structure. However, with fast-paced growth, the company needs to explore other organizational structures. Angelo, a long-time employee at Power Health Supplements, has collected information on how some of its competitors have organized their companies. Herbals Inc. groups its employees by their different areas of expertise such as marketing, finance, human resources, and operations. Vita Great, which is primarily in the United States, groups its activities as Northeast Division, Southeast Division, Northwest Division, Southwest Division, and Central Division. Supple Inc. has organized its employees according to the accounts they serve, such as health club contracts, sports teams, individual sales, and retail outlet sales. Finally, Magic Health International has grouped its business units around different types of supplements, including the Weight Loss, Muscle Gain, Endurance, Sleep, and Energy Supplement Divisions. Which of the following describes Vita Great's organizational structure?

recognizing the need to change

Sometimes a company must adapt to its environment. What is the first step in adapting to the environment?

moderate positive; strong positive

Teamwork processes have a ________ effect on team performance and a ________ effect on team commitment.

refrain from interfering, but monitor Josephine and Eric's working relationship for any conflict escalation

The advertising agency Positive Impressions lands a large new corporate client. The accounts manager, Julie, assembles a team of twelve people from across the company's many departments to assess and plan how best to serve the client's needs. This group has worked together before with much success. The team is comfortable with each other, and members feel free to propose any kind of wild, crazy idea that comes to mind as everyone will listen without judgment. In fact, those "crazy" ideas have led to some great advertising campaigns. If there are any disagreements, the group usually talks through the issue until it is resolved. Everyone is even-tempered, and there are rarely disagreements, but two members, Josephine and Eric, are butting heads about one small production issue. Both strongly believe their way is the more effective, efficient way, but they have not taken the issue before the group yet because they are still trying to convince each other. At the most recent discussion, they traded some journal articles between them supporting their positions. Julie is aware there is a conflict between Josephine and Eric but they still appear friendly and even continue to eat lunch together. Keeping the concepts of interpersonal processes in mind, what actions should Julie take?

affect management

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

strategy formulation

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

reality shock

The goal of an organization's socialization efforts should be to minimize ________ as much as possible.

There are more small organizations than large ones.

What is the primary reason for simple structures being perhaps the most common form of organizational design?

symbols

When Mathilda first walked into the glass-enclosed lobby of Data Mining Solutions' headquarters, she observed an enormous three-dimensional recreation of the company's logo—a bright red question mark—hanging from the ceiling. As she was taken on a tour of the building, the same red question mark appeared painted along the hallways, in decals placed on all street-facing windows, and as a screen saver on the company computers. Such corporate branding is an example of which type of observable artifact?

goal

When team members have a shared vision and align with that vision, the team is said to have a high degree of ________ interdependence.

A.J. gives a hostile look to Arjun when she shares an idea.

Which of the following examples depicts someone acting in an individualistic role?

Sliding Snowmobiles has a racing division, a recreational division, and a ranch utility division.

Which of the following examples illustrates a client structure?

It attracts and retains similar kinds of employees.

Which of the following is a disadvantage of a strong culture?

Ying's Auto Sales, where the salespeople all try to sell as many cars as they can each month and look at their fellow salespeople as competitors, not friends

Which of the following is an example of a mercenary culture?

mental models

Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks?

Vanna is responsible for managing 16 employees.

Which of the following scenarios exemplifies span of control?

For action teams with clear expectations, the developmental sequence is less applicable.

Which of the following statements is true?

a team delivering less than the sum of its parts

Which phenomenon does process loss describe?

work

Yina, Shakita, and Iris work in different teams at First Note Acoustics. Yina's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs must be addressed to Yina, who also takes part in high-level decisions regarding the number of units to be produced and exported. Shakita works as part of a team of nine members who concentrate on daily production; they also ensure that quality checks are done and inspect each other's work. Iris is the operations manager, who works for three hours in the production department and spends the rest of her time assisting management as an internal consultant on manufacturing issues. Her input is crucial in improving the production process. Yina is part of a(n) ________ team.

an organizational structure

________ formally dictates how jobs and tasks are divided and coordinated between individuals and groups within the company.