Mgmt Final

__________ states that if there is no specific employment contract saying otherwise, the employer or employee may end an employment relationship at any time, regardless of cause.

Employment at will

Which statement about content validity is true?

It is usually measured on the basis of expert judgment.

A furniture company has seen sales decline in a highly competitive environment. To be able to offer a lower-cost product, management decides to close its factory in North Carolina, laying off 85 full-time workers from the company's 465-person workforce. Under the Workers' Adjustment Retraining and Notification Act, what must the company do?

It must give the employees 60 days' notice before it can begin the layoffs.

Which statement about predictive validation is true?

It uses the test scores of all applicants and looks for a relationship between the scores and future performance

Historically, if an organization and employee do not have a specific employment contract, the employer or employee may end the relationship at any time. This is referred to as the __________ doctrine.

employment-at-will

A human resource executive is setting up a mentoring program at her company. Which action will best help the program succeed?

making sure the performance management system rewards managers for employee development

In the context of human resource planning, the primary goal of forecasting is to__________________________. (Choose the BEST answer)

predict labor shortages or surpluses in specific areas of an organization

In __________, a participant takes the part of a manager or employee in a situation involving the skills to be assessed.

role play exercises

A senior journalist at a news agency goes on a temporary leave for six months and travels around different parts of South Asia during his leave. He records his travel experiences in a book and shares it with his colleagues upon his return. During his leave, he was also being paid by the organization. This is an example of a(n)

sabbatical

Which training method involves representing a real-life situation with trainees making decisions resulting in outcomes that mirror what would happen on the job?

simulation

The pay ratio reporting policy, as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, requires that companies report the ratio of their average worker's pay to that of

the CEO

Which of the following is NOT a trend discussed in the class lectures:

Need for greater social media skills

Betty helped a sales manager place an ad on job boards and hire five new salespeople. She calculates that the total cost to recruit and select these employees was $200,000. What was the cost per hire for this recruiting effort?

$40,000

Joachim is a financial analyst at a local housewares manufacturer. He knows that saving for college for his 5-year-old twin boys is important but also challenging. He was excited to learn that his employer planned to implement a college tuition plan that lets parents and other family members defer taxes on their contributions to the plan. What is the type of plan being implemented?

529 savings plan

A software consulting firm uses a well-researched and very detailed standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs. In this scenario, the firm is using _____________________________.

A Position Analysis Questionnaire (PAQ)

Wayne is an HR manager preparing a message to his company's employees, explaining the company's new policy of valuing diversity. Which statement should he use to express the best business case for valuing diversity?

A diverse workforce makes the company more competitive by providing insights into its diverse customers

Which branch of the Federal Government is involved in creating the legal environment for Human Resource Management?

All 3 branches of the Federal government

Marcus is the owner of a restaurant called Top Hat Diner. He decides to increase employee motivation by introducing benefit packages. However, Sarah, the manager, suggests that employees will be more motivated if Marcus increases their actual wages. Which statement below was discussed in the lecture and strengthens Sarah's argument?

Benefit packages are more difficult for employees to understand and appreciate than pay structures.

The supervisor of the recruiting department at a company is currently in charge of filling a few high-demand positions and is planning to poach talent from rival companies, luring their employees away with attractive job benefits. The HR manager, however, argues that the supervisor's plan will not work. What might cause the HR manager to doubt the supervisor's plan?

Candidates typically are looking for higher pay, not better benefits.

Wade loses his job during a layoff at his company. He's worried about not having access to his health insurance benefits anymore. However, his company is required to offer him the same health insurance coverage for up to 36 months following the layoff. Which federal law applies in this scenario?

Consolidated Omnibus Budget Reconciliation Act (COBRA)

ntentionally treating individuals differently based on the individuals' race, color, religion, sex, national origin, age, or disability status is known as _________________________________

Disparate treatment

What is the most important thing to do in order to help someone else manage their anxiety?

Do whatever you can to manage your own anxiety first.

Which area/function of HR is concerned with creating policies to ensure that employees feel as if they are treated fairly and consistently especially in terms of hiring, discipline, promotions, and benefits?

Establishing HR policies

Which job analysis method requires subject-matter experts to evaluate a job using only the abilities required to perform the job?

Fleishman Job Analysis System

Tetsu is a member of the human resource department at a fabric wholesale company. Setting a goal to enhance the firm's strategy, Tetsu works to first understand the culture of the organization. Through a series of surveys, interviews, and observations, she learns how how things are done in her organization. She observes how people and departments communicate with each other and generally what it's like to work there. Which of the following competencies does Tetsu best demonstrate in this example?

Global and cultural effectiveness

Two managers want to the check the consistency of results for a performance measure that uses ratings by a supervisor. They want to know if different supervisors would rate the same behavior the same way. In the context of criteria for effective performance management, the managers are interested in the measure's

Interrater reliability

What is most likely a consequence of paying most or all of a salesperson's compensation in the form of commissions?

It encourages the salesperson to focus on closing the sale.

How does the balanced scorecard help organizations deal with unethical behaviors of executives?

It ensures that by rewarding the achievement of a variety of goals, temptation on the executive's part to gain bonuses by manipulating data are reduced.

At Softcomp, a company that deals in software products, employees regularly complain about the lack of clarity regarding the tasks they are required to perform. Often there are two employees working on overlapping tasks, while some tasks are not designated to any employee. Though employees are satisfied with the pay and work culture, this aspect of their work environment has led to a lot of conflict in the workplace. From the information provided, this complaint of the employees can be closely linked to which HR function?

Job analysis and design of work

Which Hr responsibility is concerned with keeping all records related to people PRIVATE including: Job Applications, Performance Appraisals, Benefits information, and Government mandated reporting?

Managing HR Data

Which area or function of HR is concerned with the people requirements to support operations today and going forward including how will we attract and keep the level of talent needed in the future? and What is our organizational culture? Does it need to change?

Organizational Strategy

Which act requires companies with more 50 full-time employees to provide affordable health insurance or face a penalty?

Patient Protection and Affordable Care Act

When Jesse was fired, his supervisor told him the reason was that he did not meet performance standards. The supervisor assumed that would prevent Jesse from claiming he had been dismissed unjustly. What is the main flaw in the supervisor's assumption?

People who sue for unjust dismissal usually claim the real reason for the dismissal differs from what the employer said.

The employees at BrightLook Financial often complain that they are not provided feedback about their work. They feel that they do not get proper information as to how they have performed and the areas in which they need to improve. They also claim that the performance goals are vague and not measurable. Which HR function does BrightLook Financial need to specifically improve upon to resolve the complaints put forth by its employees?

Performance Management

Which area of HR tries to answer the questions: "What kinds of employees do we need? What sort of knowledge, skills, abilities, and experience are we looking for and how do we get it?"

Recruiting and Selection

__________ influence the kinds of job applicants an organization reaches.

Recruitment sources

I gave three tips to help when dealing with anxiety. Which of the following is NOT one of the tips I suggested:

Remind yourself that this is a dangerous situation

Sabrina, the engineering manager at Robin Tech, takes an eight-week unpaid leave to go on a tour to promote a book she wrote. She does so in accordance with Robin Tech's policy for leaves without pay. In what sense could this unpaid leave be an employee benefit for Sabrina?

She retains her seniority and benefits during the leave.

Portia's use of illegal drugs limits her ability to walk properly. The elevator at her office was not working for many months, so Portia needed to climb two flights of stairs and had difficulty getting to her desk. She tried suing her company under the Americans with Disabilities Act, arguing that her company discriminates against individuals who cannot perform major life activities. Which statement would weaken Portia's argument?

The ADA does not cover conditions related to the current use of illegal drugs and substance abuse.

A human resource manager is advising the company's business executives that paying more for labor than competitors can support the company's strategy. Under what conditions might this idea make the most sense?

The company pays more to attract top talent, using employees' knowledge to become more innovative than competitors.

From an HR perspective, what is a disadvantage of using résumés as a source of information about job applicants?

The content of the résumé is controlled by the applicant and may not be accurate.

Madison, a business researcher, believes that organizations will have to spend a lot of money on employee health care in the future. What is one factor covered in the lectures that supports Madison's belief?

The fastest-growing share of the workforce is at least 55 years old and they are more likely to suffer from health issues.

An HR manager is coaching a supervisor who needs to develop leadership skills. The manager suggests that the supervisor use performance feedback as a tool for the development of employees. Which action would be an example of this purpose of performance feedback?

The supervisor uses performance measures to identify assignments that will help employees build on their strengths.

Jiffy Consulting is a business consulting firm. The departments in the organization are based on the functions carried out by employees, such as customer service, marketing, tech support, and business consulting. Which statement is most likely true of the organizational structure of Jiffy Consulting?

The workers have low authority

Acen is a computer software development company in the United States. Acen and other companies in the industry are pressing the federal government for immigration laws that allow for a greater supply of foreign-born workers. What is one reason discussed in the lecture that these companies wish to change the immigration laws?

There is a shortage of qualified technical workers in the United States.

An organization wants to provide its employees information about what its goals are and what it expects employees to accomplish. It is planning to implement an incentive plan that helps employees understand the organization's goals. Which plan should be used by this organization?

a balanced scorecard

Prime Accounting, an auditing firm, purchases a management information system called Beta Bot. Most of Prime Accounting's employees are unfamiliar with the functional aspects of Beta Bot, and management decides to approach external trainers to train its employees. Mary, the company's training coordinator, is tasked with finding suitable trainers. Mary sends an email with a document outlining the company's training requirements to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Mary sends out to training vendors?

a request for proposal

When Steinway Foods acquired Veggie Fresh, the executives of the two companies identified key employees they needed for the combined companies' success. One of them was Rhianna, the vice president of engineering. The executives offered Rhianna a one-time bonus of $25,000 if she stayed with the company for 12 months following the acquisition. In this scenario, Rhianna's $25,000 represents

a retention bonus

According to the FLSA, which individual is most likely a nonexempt employee?

an hourly paid production line employee

A human resource professional of a company exhibits the competency of business acumen when he or she:

applies knowledge of the business overall and how the functions of HR contribute to business success

The process of collecting information and providing feedback to employees about their behavior, communication style, or skills is known as

assessment

During interviews for medical assistants at the mental health center, all the candidates are asked to talk about a time in the past when they had to empathize with an emotionally unstable person and help that person make rational decisions. This was to test whether the candidates would be able to assist frantic patients and help them make informed decisions. This is known as a(n) __________ interview.

behavioral description

Benefit plans that permit employees to choose the types and amounts of benefits they want from a set of alternatives are called

cafeteria plans

__________ training remains the most widely used method of training in the workplace.

classroom

If a person who is a reference gives negative information about a job candidate, there is a chance the candidate will claim __________, meaning the person damaged the applicant's reputation by making statements that cannot be proved truthful.

defamation

In his new position, Marc was told he would be in charge of job design. What will Marc be doing?

defining the way work will be performed and the tasks that a given job requires

An accounting firm is in the process of interviewing candidates for the position of administrative assistant. A job candidate arrives at an interview accompanied by a service dog. Which action by an employer would best meet the requirements of equal employment opportunity?

describing job requirements and asking the employee how she would meet them and assessing if accommodations would be needed.

What is a component of a basic career management system?

goal-setting

A feature of an effective incentive pay plan is that it should

have performance measures linked to the organization's goals

Companies today are finding that to survive, they must compete in international markets and fend off foreign competitors' attempts to gain ground in the United States. What would help businesses in the United States meet these challenges?

hey must prepare employees for global assignments.

What is the most widespread method for eliminating labor shortages?

hiring temporary workers

Based on the expectation that two people in conflict should first try to arrive at a settlement together, organizations have a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's _________________________________.

immediate supervisor

Terminating an employee for the use of illegal drugs is an example of __________ turnover.

involuntary

Which term refers to the intentional practice of changing jobs frequently?

job hopping

How can managers improve employee satisfaction with the feedback process without reducing the effectiveness of the feedback session?

letting employees voice their opinions and discuss performance goals during the feedback process

Which step ends the progressive discipline process?

termination

A client asks a company to complete a project that involves working with a software tool called ELIM, which is new to the company. The training manager in the company's HR department begins by conducting a needs assessment. Which method will the training manager use to identify individuals' needs and readiness for training?

person analysis

What is an organization-level incentive plan that is intended to motivate employees to align their activities with the organization's goals?

profit sharing

Which process seeks to avert misbehavior and to correct, rather than merely punish, misbehavior?

progressive discipline

Nicholas, a blind man in his early twenties, was recently hired as a DJ at a local radio station in New York. He was given permission by his manager to bring his guide dog to work. In this instance, Nicholas' employer made a(n)

reasonable accommodation

A manufacturing company, hit by a slump in demand, is experiencing a labor surplus. The company expects the market to improve in six months, and it does not want to lay off any of its employees. Which strategy is an equitable way to handle this issue and spread the burden more fairly?

reduced work hours

Alison needs to evaluate the performance of her employees. She uses a rating scale that ranges from 1 to 10, with 10 being the best, to rate 50 employees. She gives a score of three to 39 out of the 50 employees. In doing so, she commits a __________ error.

strictness

Which of these describes an example of job rotation?

support staff being trained in front-office functions by working in each of the front office jobs for a period of time

Which process involves analyzing the tasks necessary for the production of a product or service?

work flow design