MGMT final test

For information to be a real value to a manager, it must be accurate information. What is meant to be accuracy?

Accuracy means that the information must provide a valid and reliable reflection of reality.

Which of the following is the most common means of financial control within organizations?

Budgets

An advantage of teams in an organization is that they enable the organization to shed its ____

Bureaucracy

A manager can assign tasks to a subordinate, and a subordinate who refuses to do them can be reprimanded or even fired. This is an example of _____ power. a. legitimate b. informal c. referent d. expert e. coercive

Coercive

Which of the following is true of organizational control?

Control can help an organization adapt to environmental change.

____ include robotic work units or workstations, assembly lines, and a robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.

Flexible manufacturing systems

Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?

Horizontal communication

Justin is rewarded a significant pay raise for his contribution to the organization. This motivates him to put in more hard work and better performances. The organization has used ______ to strengthen his behavior.

Positive reinforcement

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development. a. Esteem b. Social c. Self-actualization d. Security e. Physiological

Self-actualization

Implimenting _____ requires making connections until errors virtually dissappear.

Six Sigma

Which of the following is an integral characteristic of effective communication?

The message received by the listener is close to the meaning intended by the speaker.

Raw figures and facts reflecting a single aspect of reality are referred to as:

data

During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.

forming

________ is defined as the set of forces that cause people to behave in certain ways.

motivation

Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:

noise

The total set of managerial activities uses to transform resource inputs into products and services is called _____.

operations management

when leaders decide to either give salary increases to their employees or withhold any salary increases, which of the following types of powers do they exercise?

reward

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

storming

a technology firm creates a group whose only purpose is the develop a pro-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n)______ group.

task

Which of the following motivational theories is based on the idea that employees compare the treatment they receive to others' treatments in order to determine if they are being treated fairly?

Expectancy Theory

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of ______ resources.

human

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company. a. outputs b. products c. processes d. inputs e. services

inputs

During the _____ stage of group development, members begin to accept one another and develop a sense of unity.

norming

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n).

operations management

in expectancy theory, raises, promotions, stress and resentment are all ______ of an individual's behaviors.

outcomes

when energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, it is a measure of:

partial productivity ratio

_____ is the ability to affect the behaviors of others.

power

One of the reasons Steve Jobs was very succesful as Apple was his charisma. From the overservation, we can infer that he had _____ power.

referent

The dimension of quality of a product that refers to a profitability of not malfunctioning during a specified period is the product's:

reliability

As a process, leadership can be defined as a. the practice of empowering employees to participate in organizational decision making. b. the set of characteristics attributed to individuals who are perceived to be leaders. c. the use of noncoercive influence to shape an organization's goals. d. the ability to assess business process performance. e. the ability to adjust to and understand the changes in a workplace.

the use of noncoercive influence in shape an organization's goals