MGMT MIDTERM EXAM

7 What guideline helps increase the readability of training materials?

Add checklists and illustrations to clarify the text.

3 An online questionnaire that counts employees sorted by job category, sex, ethnicity, and race is the

Employer Information Report.

4 Applying industrial engineering to a job essentially increases its complexity.

FALSE

7 Diversity training programs that focus on attitudes have objectives to increase participants' awareness of cultural and ethnic differences, as well as differences in personal characteristics and physical characteristics.

FALSE

5 __________ is the first step in human resource planning.

Forecasting

1 Which statement is true about the HR profession?

HR generalists usually perform the full range of HRM activities.

2 How has the use of employee empowerment affected the recruitment process in the United States.?

It has shifted the focus away from technical skills to general cognitive and interpersonal skills.

3 Which statement about quid pro quo harassment is true?

It refers to an individual gaining benefit in return for a sexual favor.

4 Which statement about the Occupational Information Network (O*NET) is true?

It uses a common language that generalizes across jobs to describe the abilities, work styles, work activities, and work context required for various occupations.

5 Emily is an HR manager. She forecasts the labor demand and concludes that, due to a temporary decline in product demand, there will be a labor surplus after six months. Considering the length of time she has to implement the strategy, which strategy would best help Emily deal with the labor surplus?

hiring freeze

1 Which of the following organizational actions indicates respect for employees' right of freedom of speech?

Keeping a communication line open (e.g., email, phone) for employee complaints

5 A __________ refers to background information about a job's positive and negative qualities.

realistic job preview

2 Which group can be regarded as part of an organization's external labor market?

the individuals who are actively seeking employment

8 Most companies use _____ moves as an option for employee development.

upward, downward, and lateral

6 The _____ of an employment test is indicated by the extent to which the test scores relate to actual job performance.

validity

1 What is the primary professional organization for HRM that provides education and information services, and is also the world's largest human resource management association?

(SHRM) the Society for Human Resource Management

1 Being able to interpret data and make organizational decisions is associated with which of the following SHRM competencies?

Business acumen (Keeness and quickness in understanding and dealing with a business situation)

5 __________ policies formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee.

Due-process

5 __________ formally lay out the steps employees may take to appeal an employer's decision to terminate them.

Due-process policies

1 Human resources are rare. What does this mean?

Employees have skills and knowledge that are not common

5 Which statement about internal sources of recruitment is true?

Organizations that use only internal sources of recruitment can wind up with a workforce whose members all think alike, which may be poorly suited to innovation.

4 Which statement about work flow analysis is true?

Outputs may be tangible or intangible products of the work processes.

7 __________ exists when employees are able and eager to learn and when their organizations encourage learning.

Readiness for training

5 __________ states that if there is no specific employment contract saying otherwise, the employer or employee may end an employment relationship at any time, regardless of cause.

Employment at will

3 What is the first step of the technic of operations review of an incident?

establishing the basic facts surrounding an incident

4 In the Job Characteristics Model, task significance is defined as the

extent to which a job has an important impact on the lives of other people.

4 What is most likely to contribute to errors in a job analysis?

fixed and unchanging job descriptions for various jobs

8 Why might an organization demote employees to a lower-level position?

for employees to learn different skills

8 Which statement about the relationship between training and development is accurate?

The goal of training is preparation for the current job, while the goal of development is preparation for future job opportunities.

4 Caitlin's Consulting is a business consulting firm based in Nevada. The departments in the organization are based on the functions carried out by employees, such as customer service, marketing, tech support, and business consulting. Which statement is most likely true of the organizational structure of Caitlin's Consulting?

The workers work alone at highly specialized jobs.

2 Which statement is correct regarding skilled knowledge workers?

They are not easily replaced because they own the knowledge that the company requires to produce its products.

1 Which statement best describes companies that are ethical and successful?

They have a sense of purpose and vision that the employees value and use in their day-to-day work.

2What is a key advantage of human resource information systems?

They help HR professionals think strategically.

1 How do human resources professionals provide an organization with a sustainable competitive advantage?

They hire high-quality employees who provide a needed service as they perform many critical functions.

6 Which statement is true of selection decisions?

They should be based on which candidate best meets the requirements of the position.

2 The use of independent contractors, on-call workers, temporary workers, and contract company workers, collectively constitutes

alternative work arrangements.

8 Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the

glass ceiling.

8 In the feedback step of the career management process, the employee is primarily responsible for

identifying what skills they could realistically develop in light of the opportunities available.

8 A peer or manager who works closely with employees to motivate them, help them develop their skills, and provide reinforcement and feedback is known as a

coach

7 What is the most accurate way to evaluate a training program?

conduct pretests, train only part of the employees, then compare the trained employees to the untrained

8 Belinda works at a leading restaurant. She is worried about making mistakes at her workplace, so she pays attention to details. She also prioritizes quality in her work. In the context of the DiSC assessment, she would most likely score high in

conscientiousness.

6 Information that measures the degree to which two sets of numbers are related are known as

correlation coefficients.

7 With __________, trainees at different locations attend programs online, using their computers to view lectures, participate in discussions, and share documents.

distance learning

1 If people believe their rights are being violated, they have the right to a fair and impartial hearing. This reflects the basic human right to

due process.

8 Managers provide for __________, a combination of formal education, job experiences, relationships, and assessment of personality and abilities to help employees prepare for the future of their careers.

employee development

3 Which legal measure requires all federal contractors and subcontractors to engage in affirmative-action programs designed to hire and promote women and minorities?

Executive Order 11246

3 If an individual's behavior in the workplace creates an environment in which it is difficult for someone of a particular sex to work, it cannot be regarded as sexual harassment.

FALSE

2 Kaleb works at Growing Green, an environmentally conscious clothing company. He works as a social media analyst, primarily focusing on understanding the tastes and needs of the customers. He achieves this by regularly interacting with customers through various promotional activities and events through social media sites, and then building databases that help the company better develop eco-friendly articles of clothing that appeal to their client base. This implies that Kaleb

is a knowledge worker.

4 The list of the tasks, duties, and responsibilities that a job entails is known as a

job description.

2 Which term refers to the intentional practice of changing jobs frequently?

job hopping

5 In the context of forecasting the demand for labor, using trend analysis, inventory levels, changes in technology, and actions of competitors are examples of

leading indicators.

6 Kyle had a great résumé and a glowing recommendation from his previous employer. Impressed by his qualifications and expertise, Everest hired him for the position of quality analyst. However, he engaged in blatant sexual harassment directed at Everest after just a couple of weeks on the job. During its investigation of the harassment, Everest learned that Kyle had been fired for sexual harassment at his previous employer. If Kyle's new employer wants to hold his previous employer accountable, it could sue the company for

misrepresentation

8 Job rotation involves

moving an employee through a series of job assignments in one or more functional areas of the company.

2 When large U.S. software companies open facilities in developing countries to take advantage of the highly skilled labor available there at lower pay rates, they are engaging in

offshoring

8 Formal education as an approach to employee development includes

organizations organizing structured educational programs at the workplace or off-site to support employee development.

7 Which form of training prepares employees to perform their jobs effectively, learn about the organization, and establish work relationships?

orientation

6 Sully conducts an interview with Mason for a job as regional sales manager. During the course of the interview, she has Mason take a written test that assesses Mason's integrity by asking him about his attitude toward shoplifting and his own experiences with shoplifting, if any. Which test is Sully conducting?

paper-and-pencil honesty test

4 A consulting firm equips all of its employees with laptop computers, which they use at their desks and carry to client meetings. What ergonomic challenge is most likely to result from employees using these devices throughout the day?

physical strain to wrists from improper positioning for typing

7 According to the instructional design process, which step should be taken by an organization after ensuring the readiness of its employees for training?

planning the training program, including its objectives

6 A correlation coefficient of -1.0 between two sets of numbers indicates

that when one set of numbers goes up, the other set goes down.

3 The provision for protection against reverse discrimination toward the majority is implied under

the Fourteenth Amendment.

2 The use of technology by HR departments in business organizations has resulted in

the collection of employees' opinions through online surveys.

3 Enforcement responsibilities of the OSH Act are divided between the

Department of Labor and the Department of Health.

7 Which question is answered by the task analysis aspect of needs assessment?

What subjects should the training cover?

3 The Americans with Disabilities Act protects individuals who

are severely disfigured.

5 What is a benefit of relying on internal recruitment sources to find potential employees?

Internal sources are generally cheaper and faster than other means.

6 Which statement best describes the multiple-hurdle model of personnel selection?

It is a process of arriving at a selection decision by eliminating some candidates at each stage of the selection process.

3 A medical research company is at the forefront of developing diagnostic tests using genetically modified chemicals and radiation. As a practical matter, federal regulators cannot keep up with all the safety issues employees face in working with new materials created in the labs. What duty does this company have to protect its workers?

It must meet the OSH Act's general-duty clause to be constantly alert to potential sources of harm and correct them.

1 What clusters of competencies are necessary for success in human resource management?

technical, interpersonal, business, and leadership

3 A software firm providing paid time off for a religious holiday to accommodate employees of certain religious faiths is an example of reasonable accommodation.

TRUE

5 _________ requires constructing and applying statistical models that predict labor demand for the next year, given relatively objective statistics from the previous year.

Trend analysis

6 Which question is permissible to ask in job applications and interviews?

Will you need any reasonable accommodation for this hiring process?

7 Haley is writing training objectives that describe what the employee is expected to do and the conditions under which the employee should do so. What else should Haley include in these objectives?

a description of the acceptable quality or level of performance

4 According to the Job Characteristics Model, __________ reflects the degree to which a job allows an individual to make decisions about the way the work is carried out.

autonomy

6 During interviews for medical assistants at the mental health center, all the candidates are asked to talk about a time in the past when they had to empathize with an emotionally unstable person and help that person make rational decisions. This was to test whether the candidates would be able to assist frantic patients and help them make informed decisions. This is known as a(n) __________ interview.

behavior description

1 How can an HR department that is considered its company's strategic partner help the company gain a competitive advantage?

by understanding the existing human resources and providing new ones

4 According to your text, an organization's structure that has the authority concentrated in a few people at the top of the organization is considered

centralized

2 When an organization undertakes a complete review of its critical work processes to make them more efficient in an effort to deliver higher quality, it is engaging in

reengineering

7 A(n) __________ is the monetary benefits of an investment compared to the amount invested, expressed as a percentage.

return on investment

6 In most organizations, the first step in the personnel selection process is

screening the applications to see which ones meet the basic requirements for the job.