MGMT Module 6

Assume you are a supervisor of ten employees, one of whom is clearly a Type A personality. Which of the following approaches would you follow to effectively manage this employee?

Assist the employee through encouraging time management applications and convincing the person to pace him or herself.

Psychosomatic disorders:

are physical ailments that begin in the mind

Healthy or normal stress is known as:

eustress

The person-environment approach to stress emphasizes the:

fit between external and internal role expectations

A positive consequence of organizational distress may take the form of:

functional turnover

A personality that tends to be resistant to distress is:

hardy

The fight-or-flight stress response is most closely associated with which approach to stress?

homeostatic

The Yerkes-Dodson law suggests that:

in the midrange of the stress-performance curve, performance tends to be greatest

Self-reliance is a healthy, secure, _____ pattern of behavior.

interdependent

An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience:

interrole conflict

A manager who presses employees for both very fast work and high-quality work would likely cause:

intrarole conflict

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:

managing the stressor

Individuals possessing a Type A personality:

may become aggressive, even somewhat hostile when faced with conflict and other work-related difficulties

A manager instructs an employee to ship an item with a minor defect to a customer. This is an example of:

person-role conflict

The three forms of individual distress include:

psychological, medical, and behavioral problems

The two major categories of "role stress" at work include:

role conflict and role ambiguity

The person-environment fit approach to studying and understanding stress emphasizes:

social and organizational role stress

A secondary prevention method of organizational stress is:

team building

The stage in preventive stress management designed to heal individual or organizational symptoms of distress and strain is called:

tertiary prevention