MGMT ONLINE QUIZZES COMBINED

Organizational behavior is defined as the study of three interrelated areas:

1. human behavior in organizational settings 2. the interface between human behavior and the organization 3. organization itself

Herzberg's two-factor theory identifies motivating factors for business organizations. Which of the following is a hygiene factor that management could control so that employees aren't dissatisfied with their jobs? a. working conditions b. responsibility c. recognition d. advancement

A

The extent to which goals are challenging, attainable, and require effort is known as goal ___________. a. difficulty b. commitment c. specificity d. acceptance

A

The manner in which individuals organize facts and data during learning is known as __________. a. information processing capacity b. sensory modalities c. emotional intelligence d. general mental ability

A

What term refers to the degree to which employees have the authority to set their own work goals, make decisions, and solve problems? a. empowerment b. expectancy c. collaboration d. participation

A

Which of the following are "growth needs" in Maslow's hierarchy of needs? a. self-actualization and esteem b. security and belonging c. physiological and security d. esteem and security

A

Which of the following is a characteristic of individuals who have a high need for achievement, according to the acquired needs framework? a. They want immediate, specific feedback on their performance. b. They are able to delegate in order to make the best use of their own time. c. They are able to work hard and then set work aside to play hard. d. They set overly challenging goals and like to take on high risk levels.

A

Which of the following traits is NOT considered a positive in organizational settings? a. more neurotic b. extraversion c. high agreeableness d. high conscientiousness

A

Which of the following traits is characteristic of people with a high degree of Machiavellianism? a. tendency to bully others b. orientation toward irrational thought c. emphasis on loyalty and friendship d. acceptance of social influence

A

Your employee, Steve, has a habit of telling jokes that are sometimes funny but too often inappropriate for the workplace. If you want Steve to stop telling these jokes, what kind of response would be your best choice? a. extinction b. negative reinforcement c. positive reinforcement d. punishment

A

The knowledge workers you've hired over the past three to five years have added value to your company because of what they know. However, they present special challenges. Which of the following statements is true for you as an employer? a. You need to allow these staff members to work autonomously and recognize that they measure their performance in comparison to others in their profession. b. You must create a structured chain of command for these staff members so that they can feel comfortable about reporting relationships. c. Even without investing in updating their skills, it will take about three years to gain any competitive advantage from hiring these people. d. You can count on these workers to have enough pride in their output that they will seek their own continuing education to stay current in their field

A.

Which of the following skill descriptions would be more important for hiring in the service sector compared to the manufacturing sector? a. ability to effectively interface with varied customers b. ability to decide how to purchase raw materials c. ability to set standards for productivity and quality d. ability to determine the best location and price for facilities

A.

Derek serves on the board of directors for a furniture company. He is also the CEO of a timber company attempting to secure a contract with the furniture company. What situation does this example represent? a. conflict of interest b. expedited payments c. environmental sustainability d. corporate social responsibility

A. conflict of interest

Which of the following allows monetary damages in cases of intentional employment discrimination? a. The Civil Rights Act of 1991 b. Title VII of the Civil Rights Act of 1964 c. Title VIII of the Civil Rights Act of 1968 d. The Title IX Act of 1972

A. the civil rights act of 1991

According to equity theory, a person who feels equitably treated is motivated to ________. a. change the way things are b. keep things as they are c. look harder for signs of inequity d. devote less effort to work

B

According to the cognitive view, which of the following is NOT a behavior a person would adopt in order to become a conscious, active participant in their own learning? a. make choices about behavior based on assessing alternatives b. look at consequences and ignore them if necessary to be happy c. use past learning as a way to decide their present behavior d. let future choices be based on prior learning and consequences

B

David is self-aware, manages his emotions, expresses empathy for others, and possesses social skills. He has high __________. a. internal locus of control b. emotional intelligence c. self-efficacy d. general mental ability

B

People who are superior in generating alternative hypotheses and ideas and who tend to be imaginative and people- or feeling-oriented are known as __________. a. assimilators b. divergers c. accommodators d. convergers

B

What makes job specialization difficult to implement, even though it seems as if it would be highly effective? a. high level of expertise required to fulfill each task b. monotony associated with each task c. increased demands placed on each worker d. high cost of dividing labor among tasks

B

When might a company best choose to use an extended work schedule? a. The employees need the time to master difficult tasks. b. There's a high cost of transitioning between employees. c. The employees are strongly committed to the firm. d. It allows for a larger and more diversified workforce.

B

Which of the following is NOT a condition of job performance? a. wanting to do the job b. being able to provide self-direction c. being able to do the job d. having the materials and information to do the job

B

Which of the following is NOT a method companies use to improve job design? a. introducing a wider variety of tasks b. raising pay for most standardized jobs c. giving employees more control over tasks d. shifting employees from one job to another

B

Why does the work teams approach tend to be more effective in countries such as Japan and Sweden? a. They emphasize individual responsibility. b. Their work and rewards are team centered. c. They are more effective at empowerment. d. They offer an extended work schedule.

B

Which of the following is NOT one of the four basic reasons for the rise in the volume of international business? a. advances in communication and transportation technologies b. the ease with which companies can obtain financing c. a desire to keep pace with competitors gaining market share d. a need to control labor costs by moving operations overseas

B.

Marta is a civil engineer working on a water development project. Based on the concept of power distance, where is she most likely to live if she is inclined to make independent decisions in order to finish a project successfully? a. United States b. Israel c. Venezuela d. Mexico

B. Israel

Under the systems perspective, which of the following is NOT an output that managers generate from the four inputs of materials, human resources, financial resources, and information? a. products or services b. environmental stewardship c. profits or losses d. employee behaviors

B. environmental stewardship

What is a negative effect of workplace bullying? a. lower absenteeism due to fear of missing work b. decreased Machiavellianism at work c. more stress-related health problems for employees d. more victims becoming bullies themselves

C

Which dimension of task-specific self-efficacy refers to beliefs about how confident the person is that the task can be accomplished? a. magnitude b. performance c. strength d. generality

C

Which of the following is NOT one of the steps in forming equity perceptions? a. Evaluate how one is being treated by an organization. b. Form a perception of how a comparison-other is being treated. c. Satisfy physiological needs before growth needs. d. Compare one's own circumstances with those of a comparison-other.

C

Which of the following is an early perspective on motivation that suggested fostering a false sense of employees' inclusion in decision making would boost job performance? a. scientific management b. human resource approach c. human relations approach d. Frederick Taylor's approach

C

You manage a work group of ten secretaries who take turns answering phones, sorting mail, and typing and filing correspondence. Using the job characteristics theory, how can you assure that this team is happy and productive? a. Provide bonuses for low absenteeism and for staying with the company. b. Promote the best workers into lower-level management positions. c. Give them autonomy in deciding how to organize the workload. d. Break the job down into small component tasks and standardize them.

C

Which of the following employee behaviors are associated with effective management? a. qualifying for a year-end bonus b. working only on job-description tasks c. identification with the company d. not asking for raises

C. identification within the company

This course focuses on how organizations and the behaviors of the people who comprise them all function within the context of an environment. What is the primary focus of parts 2, 3, and 4 of the text, respectively? a. organizational design, structure, culture b. organizations, behaviors, environment c. individuals, groups and teams, leadership d. power, politics, conflict

C. individuals, groups and teams, leadership

In collectivist cultures, which of the following factors typically takes precedence over specific tasks or responsibilities? a. uncertainty avoidance b. low power distance c. relationships d. masculinity

C. relationships

Which of the following is the primary competitive advantage Costco has over Sam's Club, its closest competitor? a. high-quality products at a low price b. lower employee salaries c. excellent customer experience d. lower operating expenses

C: excellent customer experience

According to Victor Vroom, the belief that performance will result in obtaining a particular reward is known as __________. a. expectancy b. valence c. outcome d. instrumentality

D

Arthur appears to be poised, calm, resilient, and secure. He displays low __________. a. openness b. extraversion c. conscientiousness d. neuroticism

D

Jamal just began a new job. At first, he is highly formal and addresses people as Mr. or Ms. However, his coworkers don't react warmly to this approach. Therefore, Jamal changes to a more informal style based on the consequences of his actions and discovers that people seem friendlier and more relaxed around him. In learning theory, the coworkers' actions would be known as __________. a. response b. linkage c. social learning d. reinforcement

D

Rosa needs to hire a team to develop an online learning platform. She believes the best learning style for this task will be strong technical skills but not necessarily interpersonal skills. What type of people should Rosa hire? a. divergers b. accommodators c. assimilators d. convergers

D

Strong job satisfaction, greater task motivation, and better social integration at work all tend to be traits associated with __________. a. extraversion b. introversion c. external locus of control d. internal locus of control Hide Feedback

D

What term refers to any system that interacts with the environment through one of the basic senses? a. information processor b. learning styles c. sensory perception d. sensory modality

D

What term refers to the match between an individual and her supervisor and coworkers? a. person-organization fit b. person-job fit c. person-vocation fit d. person-group fit

D

Which of the following is a limitation of using Kolb's Learning Styles Inventory as a way to categorize people's behaviors and preferences in the workplace. a. People are complex and shouldn't be labeled. b. The studies focused only on older adults. c. The approach is limited to only considering four basic learning styles. d. The scientific studies have low reliability.

D

Charles Schwab believes that client relations are a key to its success. If Kim, one of their investment specialists, doesn't believe that her psychological contract with Schwab is equitable, what might be the results? a. Kim might work harder to get noticed. b. Kim might hire a lawyer to make revisions to her psychological contract. c. Kim might be promoted by the firm. d. Kim might ask for a pay raise.

D.

Dan works as a receptionist. He's happy with his salary, he gets along well with his coworkers and his boss, he feels no stress, and he assumes he can get all of his tasks done proficiently. However, he feels unfulfilled and hopes to get a different job soon. Which of the following does Dan lack? a. person-group fit b. person-organization fit c. person-job fit d. person-vocation fit

D.

Which of the following is a goal of a realistic job preview? a. selling a candidate on the job and the company b. presenting only negative information to the candidate c. describing the job opportunity in the most positive light d. presenting both positive and negative information to the candidate

D.

Which of the following factors did W. Edwards Deming believe should be removed from the workplace? a. hierarchy b. diversity c. competition d. fear

D. fear

Robert owns a manufacturing business and tends to hire young men because he believes they're better able to manage the equipment and tend to understand the technology better. How is his attitude a barrier to inclusion? a. It shows he has a "like me" bias. b. It reflects his ethnocentrism. c. It reveals a perceived threat of loss. d. It represents a stereotyped belief.

D. it represents a stereotyped beleif

Shell Oil is part of a system that uses materials, human resources, financial resources, and information to affect its environment. Which of the following is NOT one of Shell Oil's outputs? a. employee contributions to communities b. taxes paid to the government c. value to shareholders d. money received from oil and gas sales

D. money received from oil and gas sales

Title VII prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT one of them? a. race b. national origin c. religion d. sexual orientation

D. sexual orientation

Assume a team is comprised of a marketing professional, a materials specialist, a manufacturing floor manager, a product safety advisor, an advertising department head, and a legal expert. What type of diversity is represented by this group? a. disparity diversity b. separation diversity c. generational diversity d. variety diversity

D. variety diversity

Why is it important for managers to understand the Hawthorne effect?

It showed that people improve their performance when they know they're being observed

Which of the following factors is NOT a typical positive result when managers make a practice of listening to employees, recognizing their work, building trust, and behaving ethically? a. savings through staff layoffs b. reduced absenteeism and turnover c. improved financial performance d. stronger customer loyalty

a. savings through staff layoffs

Ashanti is the founder of a small app development firm. She devised a method for meeting deadlines that has proven very effective for her organization. She believes that her method will also work for any other organization. What type of perspective does this belief reflect? a. situational b. universal c. interactional d. scientific

b. universal

Which of the following was a primary cause of the decline of the manufacturing sector in the United States during the 1970s? a. resource exhaustion b. decline in the service sector c. foreign competition d. insufficient talent

c. foreign competition

Which term refers to a group of employees who have a contractual arrangement with an organization that is different from that of another group, despite doing virtually identical work? a. contingent workers b. knowledge workers c. tiered workers d. outsourced workers

c. tiered workers

Which term describes a business that is living and working together for the common good and valuing human dignity? a. global perspective b. long-term values c. collectivism d. corporate social responsibility

d.

What type of policy explains what data the company will collect about its customers, how that data will be used, and how customers can opt out of having their information collected and/or shared? a. corporate social responsibility b. ethics c. confidentiality d. privacy

d. privacy

Written predictions specifying expected relationships between certain variables are known as __________.

hypotheses

Global mindset:

it combines cultural intelligence and a multinational business orientation

Laila's small company refashions discarded dolls and other toys into utensils and decorative items. Which of the following is the most apt label for her organization? a. service organization b. manufacturer c. cost leader d. technology leader Hide Feedback

manufacturer

Michael Porter says that companies gain a competitive advantage by giving customers __________.

superior value for their money