Mgmt
Which one of the following is an example of negative reinforcement
If you and Cara can avoid getting into an argument for 90If days, I will remove this disciplinary action from your record and no additional action will be taken
studied in the Ohio State research is similar to the ___________ studied in the Michigan research.
Initiating structure; production orientation
According to Robbins' definition, which one of the following would he consider a leader?
Jewel is a respected group leader in the plumbing department.
is the process of getting things done, effectively and efficiently, with and through other people.
Management
are the people who direct the activities of others in an organization.
Managers
Martin balked against having to create a personal plan with goals for the next 12 months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to Martin?
Managers need to remain flexible and not be tied to a course of action simply because it's the plan. Your answer is correct.
In 2007, Newmarket Inc. set as its annual production goal the manufacture of 125,000 units. By June, the economy had declined so drastically that sales were less than half what they had been one year earlier. Still, Newmarket management insisted that the firm produce all 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this disaster?
Managers need to stay alert to environmental changes that may impact the implementation of a plan and respond as needed.
Which of the following is an example of the sharing economy?
Marvin rents his motor home in Florida to a vacationing couple.
Merlin is a proofreader of manuscripts for a large New York City publisher. He receives manuscripts electronically and, using his word processing software at home, makes corrections and comments for the authors. Merlin's manager may be concerned that
Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work don
During his orientation, Ned heard the story of how Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other stories, ___
Ned learned about the corporate culture
"People will support what they help create" exemplifies which method of reducing change?
Participation
Melanie, a department head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this practice?
Planning establishes coordinated effort.Pl
Nancy believes that her firm's closest competitor is about to launch a new product that could jeopardize her firm's market share but upper management does not share her view. Nancy is facing which criticism of planning?
Planning forces managers' attention on today's competition, not on tomorrow's survival.
Newton often talked to his production manager about better ways to accomplish work in his department but no one ever seemed to listen. Newton never knew what happened to his ideas so eventually, he stopped offering suggestions. Which condition for innovation did Newton's employer forget?
Provide positive feedback
The statement "The purpose of every for-profit business is to maximize shareholder wealth" is reflective of the _________________ view of social responsibility.
. classical
Which one of the following would be considered a flexible work arrangement?
A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.
A noticeable difference between the traditional structures and the team structure is
A noticeable difference between the traditional structures and the team structure is
Which one of the following is a form of discrimination in violation of federal law?
Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim.
During an economic downturn when businesses must cut expenses, managers must be creative in motivating employees. Which one of the following would most likely motivate surviving employees to sustain their effort following a layoff of their fellow employees?
Asking employees for their input on important issues.As
Barbara is a baby-boomer human resources professional trying to understand why participation in the retirement savings plan is so low among the millennials. She expected her entire workforce would be as excited about it as she is. Which perceptual shortcut did Barbara likely use?
Assumed similarity
Which one of the following statements indicates a symbolic view of management?
A manager's role in the success of any firm is limited by both internal and external constraints.
Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not surprisingly, no one shared any information. What should Trenton Financial have done?
Based rewards on the achievement of team goals rather than individual ones.
Which one of the following would be considered a command group?
Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production lin
Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running out, she hired the first candidate who minimally fulfilled her requirements. What decision-making method did Wilma use?
Bounded rationalityBo
In which one of the following situations is goal-setting theory likely to be most effective?
Boyd keeps track of his progress toward the goals he set with his manager.Bo
Which one of the following situations best exemplifies what happens during the perception step of innovation?
Robin sees a dead tree that must be cut down; Carl sees firewood for an entire winter.
In which one of the following situations would employees be most likely to provide their input?
Ross Dress for More Company holds quarterly meetings for all employees at which it shares information about company finances and customer service or product issues and asks for ideas from employees to address those issues.Ro
People feel drawn to Collette as if by a magnet. She makes those around her feel indispensable to her "cause": a department that is the highest performing in the company. Her followers work hard to achieve their goals, knowing she will support them when they take calculated risks. Collette fits the description of a(n) _________ leader.
Charismatic
Which one of the following best describes the functional structure?
Customer service occupies the firstCu floor, marketing the second, accounting the third, and information technology the fourth.
Which one of the following statements best illustrates the commitment concept?
Do not finance long-term projects with short-term revenues.
One question managers can ask themselves to test the ethicality of their communication is:
Does the message help achieve the greatest possible good while minimizing harm?
Which one of the following is important to the success of a team structure?
Employees must be cross-trained and compensated accordingly.
There is no reality beyond perception" claims the sage. Why is this statement important to managers
Employees react to perceptions, not to reality.
When customers buy an Entegra motorhome, they expect to be able to use their half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that _____________.
Entegra has used quality to create a sustainable competitive advantage
Management set a production goal of 500 shippable parts per eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per hour, or one per minute. Which one of the goal-setting steps was missed?
Evaluate available resources.Ev
Vance has one employee in his work group who frequently engages in attention-seeking behaviors that are disruptive and irritating to the other workers. Vance wants these episodes to stop and asks your advice. What do you tell him?
Extinction is the best choice because it denies the employee the attention she wantsEx
Which one of the following practices would Frank, a Gen Y manager, find desirable?
Frank receives frequent comments from his supervisor about his performance and the performance of his team.
In which one of the following situations would a division structure make the most sense?
HJK Corp, an international conglomerate, markets dissimilar products in many countries.
identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization.
Henry Mintzberg
"Nothing could ever make me work for Creative Corp. I've heard such bad things about them," said Karmen. Then Creative Corp offered to pay her double what she was earning at Stable and Steady, Inc. and suddenly Creative Corp wasn't so bad after all. What happened?
High rewards motivated Karmen to reduce dissonance by changing her attitude toward Creative Corp.Hi
The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following statements, if true, would support the utilitarian view of ethics?
The airport can serve more people with longer runways and more terminal services.
In northern Indiana, the influx of workers from Spanish-speaking countries has caused employers to seek bilingual candidates for management and human resources positions. This is reflective of a change in __
The composition of the organization's workforce
Which one of the following is the best example of a network organization?
The local chapter of the American Heart Association employs twoTh full-time people but contracts with creative writers, printers, promoters, and temporary workers for its annual HeartWalk event.
is a strong motivator for contingent workers.
The prospect of permanent employment
"If you don't watch them like a hawk, they'll stop working, go sit in the air conditioning, send texts on their phones-do anything but work!" according to Stan, a supervisor of molders in an iron foundry. Stan agrees with
Theory x
Which one of the following is a well-written mission statement?
To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.
As part of the selection process, Dakotah took candidates on a tour of the facility so each could see exactly what the environment was like. They could experience the heat and noise and see the cramped production areas. Why might Dakotah do this
To reduce job-related stress
Which of the following statements best explains why customers are important to managers?
Without customers, most organizations would cease to exist.
A problem is present when _______
a discrepancy exists between an existing and a desired state of affairs
A key characteristic of an organization is that it has _______
a purpose
The founder of ABC Corp., who had only an eighth grade education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the company's tuition assistance program, she told him there was no tuition assistance available. This situation exemplifies the statement that ___
aa company's culture affects the decisions managers make
Star workers and star athletes share a high need fo
achievement
Dr. Weiss is a research scientist with a major pharmaceutical company. In his position he has great flexibility in determining his research projects but he is expected to work toward certain organizational goals. He has presented five technical papers to his national professional group and received high praise for his work. According to the path-goal theory, Dr. Weiss would respond best to a(n) ________ leadership style.
achievement-oriented
A few decades ago, PETA (People for the Ethical Treatment of Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon did, we can say it
acted with social responsivenessac
Among the contextual factors that contribute to team effectiveness, we find ____
adequatead resources, trust, and rewards
"I like working at ABC Corp because the people there are so friendly and helpful." This statement is a reflection of the __________ component of attitude.
affective
Betsy is a social butterfly at work. She frequently leaves her work station to visit friends in other areas. She has befriended most of her coworkers on social media and volunteers to help with every social event the company offers. According to McClelland, Betsy is high in need for
affiliation
Reuben runs the fry station at a fast food joint. His manager asked him to mop the floors but Reuben doesn't want to despite knowing how and having performed this task before. According to Hersey and Blanchard, the manager should ___________.
allow Reuben to share in the decision making
Videoconferencing saves money by
allowing conference attendees to work from their own desks, avoiding travel time and expense
The impact of design thinking on innovation is
an emphasis on better understanding what is important to customers
Before Dan retired, his manager asked him to "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of Dan's decades of experience. In this way, Dan created _________________.
an expert systeman
Ronald did poorly on the final exam, complaining that the questions were not fair. Ronald likely has
an external locus of control
Jan does not intend to become a manager. It is still a good idea for her to study management because ___________.
as an employee she will still most likely report to a manager
In addition to reading and writing skills, the success of understanding depends on the __________ of both the sender and the receiver.
attitudes
"You're not the boss of me," a plaint often heard on the playground, is best related to the concept of
authority
Work-related messages usually follow the _____________ of the organization.
authority networkau
One important premise of Fiedler's contingency model is
a person's leadership style does not change
Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through _______________.
backward vertical integrationba
Kevin has been placed in charge of his firm's sustainability efforts. This means Kevin will likely
be factoring economic, environmental, and social aspects into how his firm pursues its business goals
It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout linelong dashand often failinglong dashthe owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was _____________ to find a method that would lead to an advantage over his competitors.
benchmarking
In the calm waters metaphor
change is viewed as a temporary distraction in an otherwise predictable environment
In some instances the actions of leaders don't matter because _________.
characteristics of the work or the worker may substitute for formal leadership
"We require everyone to attend the annual safety training. Those who do not will be subject to disciplinary action up to and including termination." This method of reducing resistance is called
coercion
Rhonda feels strongly that employers should always pay what she considers a living wage, by which she means something far above the federal minimum wage. This situation represents the __________ component of attitude.
cognitiveco
Tanya was disappointed when she realized she would have to earn a Master's degree if she wanted to move up in the company. As a busy single mother of three school-aged children, there was simply no room for more college in her life. So Tanya decided to ignore the goal. In this instance, there is no ___
commitment to the goal
Lily installs patient records software in hospitals in Arizona. Her company sells the software nationally. Lily and some other installers meet regularly online to discuss their latest projects, new versions of the software, and installation problems. These installers comprise a(n) __
community of practice
Using information gleaned from discarded computer reports found in a dumpster behind a competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one Ron's firm was developing. Ron's defense in the lawsuit was that he legally gathered _____________.
competitive intelligence
George, CEO of Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their __________ skills.
conceptual
The one Big Five personality dimension most likely to predict success at work is
conscientiousness
Sam is having a very bad day. His scrap rate is through the roof. He argued with a coworker. At the end of the day his car wouldn't start. Nothing like this has ever happened to him. An observer would conclude _____________, so the bad day is likely attributable to __________ forces.
consistency is low; external forces
During the summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to year, depending on the number of members. These students are considered ___________ workers.
contingent
Managing a contingent workforce can be more difficult because
contingent workers may not be as committed to the organization as regular workersco
Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function.
controlling
To be able to offer low prices every day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of Walmart's _____________.
core competenciesco
At STU Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every year, the team with the highest productivity receives a bonus and a jacket for each member. In these ways, the corporate culture is perpetuated through
corporate rituals
Organizational design involves
creating the organization's structure
His followers have a real issue with Charles. He will say one thing to his crew but tell a different story to his supervisor. Later he will deny having said what his followers heard. He rarely keeps his promises but must rely heavily on his followers to cover his mistakes. Charles lacks __________ as a leader.
credibility
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team.
cross-functional
Environmental uncertainty is determined by a combination of ___________ and ________________.
degree of change; complexity
Characteristics such as age, race, and gender are a part of the ________________ component.
demographic
Lucien must manage a team with members from China, Italy, Brazil, Jordan, Sweden, and South Korea. One of his larger challenges will be to ________________.
develop cohesiveness among team members
Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a ___________ strategy.
differentiation
Although global teams offer many benefits, there are also drawbacks. One of the more obvious drawbacks is ____________.
difficulty in communicatingdi
Janet believes she is a highly motivated employee. She stays busy but doesn't seem to accomplish much. Her supervisor tells her she has trouble prioritizing her work. Janet may lack
direction
During times of uncertainty and constant change, a _____________ plan is better than a __________ one.
directional; specific
Using big data, a social website such as Facebook could
display ads for products and services based on the postings on a user's timeline
Dealing appropriately with negative workplace behavior is important because _
dissatisfied employees will find a way todi respond, most likely in ways that are harmful to the organization
In March the scrap rate from the machining department was two percent; in April it was three percent. Management went into a frenzy, claiming a 50 percent jump in waste from March to April, and causing the employees to think they were about to lose their jobs. But in fact, even the three percent rate was well below the industry average. Management engaged in unethical communication by
distorting the truth and deceiving the employees
An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its ___________ then a team from one country would
diversity
Troy, a consultant, recommended a complete upheaval of the way work teams and managers are used at DEF Company. Not surprisingly, employees were resistant to these suggestions. This often happens because consultants
do not have to live with the consequences of their recommendations
The common theme of the contingency theories is
each seeks to define the best leadership style for different kinds of situationsea
Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the ___________ component.
economic
Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid hourly, his labor cost per unit is also the highest in the department. We could say that Dave is
effective but not efficient
Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was
efficient but not effective
Intelligence will get you into the game of leadership but you need ____________ to stay in the game and advance in the organization," according to some leadership experts. In fact, without it, promotions are decidedly less likely.
emotional intelligence
Linda's daughter and grandchildren have moved back in with her, creating unwanted drama in her life and causing her work performance to suffer. As her supervisor, you recommend Linda take advantage of the company's
employee assistance programem
One disadvantage of the functional structure is
employees in one functional area become unaware of what employees in other functional areas are doingem
For open-book management to be effective,
employees must be able to understand the company's financial statements
Jared eagerly agreed to edit the employee handbook but procrastinated until the evening before he was to submit his work. Then he skimmed the handbook, overlooking many errors and failing to evaluate each policy as he was instructed. Jared lacked
energy
When the interviewer discovered Steve was a military veteran, his whole attitude toward him changed. He expected Steve would have a strong work ethic, be polite and respectful, be a leader in his work area, and have a positive effect on his coworkers. All this happened because the interviewer _____________
engaged in stereotypingen
Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in
escalation of commitment
Milton has written a technical paper that he will present at the national conference of his professional association. He expects to receive accolades for his work. Milton is working to satisfy his _________ needs.
esteemes
Before implementing team processes as the standard way of doing business, managers are well advised to
estimate the cost of using teams vs. having individuals work independently
"The truth, the whole truth, and nothing but the truth." These words are often heard in courtroom movie scenes to ensure that witness testimony is ___________.
ethical communication
For a manager, communication is important because
everything a manager does involves communication
One problem with the simple structure is
everything depends on one persone
Creative thinking requires
expertise, creative-thinking skills, and intrinsic task motivation
McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in Australia, Israel, and other countries around the world. McElroy is engaged in
exportingex
The term ___________ refers to factors, forces, situations, and events outside the organization that affect its performance.
external environment
One of the biggest mistakes managers make today is ___________.
failing to adapt to the changing world
Leaving out an important detail about an incident is a form of
filtering
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development.
forming
Larimer Mfg. has placed all the die cast machines in one area, the machining centers into a different area, and the finished goods in a warehouse room. Larimer is using ______________ departmentalization.
functional
Some people appear to work best when a deadline is imminent. For these people, this would be considered __________ stress
functional
Because it wants its policies and practices to be consistent throughout the entire organization, regardless of the country where it operates, major decisions at AllWear Inc. are made at its headquarters in Brussels, Belgium, and are distributed to every facility through its intranet. Because of this, we can say with certainty that AllWear is a(n
global corporation
Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in
global sourcing
Rochester is the type of employee firms like. He never objects when asked to take on assignments outside his job description and will work overtime with little notice. Rochester displays
good organizational citizenship behavior
The EPA is planning to stiffen the requirements for cleaning pollutants from the stacks of coal-fired electricity generating plants, requiring a 30% reduction by 2025. With respect to organizational change, this would represent a change in
government regulations
It is important that groups carefully select their standards of behavior because
group members tend to conform to the group norms so they will fit in
It is important to remember that
groups need not progress through each stage in order, and some even backslide, particularly if membership changes
An organic organization will
have few rules
A mechanistic organization wil
have rules, regulations, and formal standards in place
Rational decision-making works best when
he problem is clear and unambiguous
The results of job redesign to incorporate Hackman's and Oldham's model are more strongly positive when the person in the job has a high need fo
he results of job redesign to incorporate Hackman's and Oldham's model are more strongly positive when the person in the job has a high need fo
A manager's job focuses on ________.
helping others accomplish their work goals
Nan is a data entry person in a medical billing office. Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of Jan's firm is _____________.
high in attention to detail
American heroes tend to be loners, like John Wayne characters or Superman, because America is
high in individualism
Big data involves
highhi volume, high velocity, and/or high variety
Kitty thought it humorous when Margaret told her she was "fixin' to go home," a phrase common to the southern U.S. This is an example of ________
how language affects communicationho
One significant difference between traditional goal setting and management by objective is __________.
in the MBO process, goals are set jointly with the person responsible for achieving it
As group leader, Julie always sat at the end of the long conference table. She assigned the seat to her right to her favorite group member. The other group members were appalled when a new member took the seat to Julie's right. Their reaction was likely caused by
incongruency between the status symbol (the seat to Julie's right) and the status of the new member
Marlin can't understand why Jacob, a recent college graduate in his early twenties, isn't performing up to Marlin's expectations. Marlin made sure the job was well structured with clear task definition. If Jacob is typical of his generation, he would prefer
independence and a variety of experiences
Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of
inefficiency
The ultimate goal of organizational behavior is
influence how employees behave
Today's global supply chains have been compared to
intricate interconnected biological systems
Alma draws her strength from within. She is introspective, reserved, prefers ideas to people, and often withdraws to a quiet place to recharge her batteries. According to the MBTI Type Indicator, Alma would be a(n) _
introvertin
Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his ___________.
intuition
Planning is often called the primary management function because _____________.
it establishes the basis for all the other things managers doit Your answer is correct.
Organizations prefer to minimize turnover because
it increases costs
An important advantage of written communication is ___________.
it leaves a more permanent recordit
Just days before Hart-Land's scheduled introduction of a bullet-shaped towable RV light enough to be pulled behind most mid-size SUVs, a first in the industry, its competitor, RockStone, brought an identical unit to market. The IT people at Hart-Land discovered
its computer network had been hacked and RockStone stole the plansit
In the job characteristics model, task significance is the degree to which the _
job affects the lives or work of other people
The way work tasks are combined into jobs is known as
job design
Stressors can be divided into two categories
job related factors and personal factorsjo
The Michigan studies found that
job satisfaction is higher when the leader developed relationship with employees and took care of their needs
In the movie 9 to 5, Maria Delgado worked mornings and her sister, who came in a few minutes before Maria left, worked the same position in the afternoons. This type of flexible work arrangement is known as
job sharing
In the Michigan studies, the behaviors of interest were __________ and __
job-centered; employee-centered
When General Motors and Toyota created NUMA to build cars in California, they formed a _________.
joint venture
With the help of a(n) _________________, Iris was able to electronically troubleshoot her machine malfunction and get it working again.
knowledge management systemkn
It is important for managers to monitor demographic trends because
large numbers of people at certain life stages can constrain decisions and actions taken by managers
The main finding of the leader-member exchange theory is
leaders createle in-groups and out-groups, with members of the in-group receiving greater rewards from the leader
According to the managerial grid
leaders performed best with a high concern for people and a high concern for production
The Iowa State studies focused on the
leadership styles of democratic, autocratic, and laissez-faire
Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a _________ arrangement.
licensing
A manager using design thinking would
look at the situation carefully to make sure he/she understands it fully before creating the problem statement
If a country's culture emphasized relationships (whom you know) rather than accomplishments (what you have done), we would say this culture had a _____________.
low performance orientation
In the United States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens because, according to Geert Hofstede, the American culture displays
low power distance
Martha, the office gossip, would like to be promoted. She is technically skilled but has not earned the trust of her peers. Your advice to her would be to
maintain confidences
Events such as _______________ can be disruptive to global supply chains.
major typhoons
In addition to making sure that individuals with disabilities are free from workplace discrimination, the Americans with Disabilities act also requires employers to
make accommodations that will remove barriers to performance
A code of ethics will be more effective if
management sets the example and deals with unethical behavior promptly and publicly
In a learning organization
managers serve as facilitators who support the teamsma
Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of
managing stakeholder relationships
WayMor produces lawn furniture in Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in __________.
marketplace globalization
Devon is an accountant who is a member of the product development team for the latest version of his firm's consumer gadget. It is most likely that Devon works in a ___________ structure.
matrix
Walmart advertises itself as the low cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be
mechanistic
One would expect to find more social loafing in a team with
more members from Western cultures
In many cases, economic espionage is not necessary because _______
much of the competitor-related information managers need to make crucial strategic decisions is available and accessible to the public
Although Beva-Cola maintains bottling facilities on five continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider Beva-Cola to be a(n
multidomestic corporationmu
Afton Inc. built a manufacturing facility in Turkey. Afton owns the building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a ___
multidomestic foreign subsidiary
Management wanted to reclassify some of the maintenance people as computer programmers but the union resisted because computer programmers were not union members. As a consultant to management, you recommend _______
negotiation
During the ___________ stage, a cross-functional group adopts a slogan and begins to enjoy each other's company
norming
Jennifer recently began working in the auditing department of a mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to
observe what other people in the office do
The stock trading price of Valu-Big Corporation has declined; sales are down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the _________ view of management.
omnipotent
A piece-rate pay system in which employees are paid for every item they produce is an example of ____
operant conditioningop
The cell phone industry produces a steady stream of new gadgets with more features, bells, and whistles. To compete successfully in such an environment, a company such as Apple would likely have a(n) ___________ organizational structure
organic
A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.
organization
"I don't understand why Sonja [a worker in an African nation] is upset. I treat her just like I do my American employees." Bill does not understand that his ___________ is the problem
parochialistic attitudepa
Using active listening techniques helps the receiver of a message to _______________.
pay attention to the full meaning of the messagepa
One advantage of division of labor is
pay can be based on the skills actually used on the tasks performed, allowing for lower labor costs overall
Thanks to social media, blogs, and other electronic communication options, _____________ has decreased in the workplace.
personal interactionpe
Delta described her coworker as friendly, open, and gregarious, but subject to mood swings. Delta was talking about her co-worker's _
personality
Mark and Cathy often stay at Kampgrounds of America (KOA). Each time, the campground staff gives them a site with reliable Wi-Fi, brings extra firewood, and arranges the picnic table and fire ring just the way they like it. This happens regardless of which state they are in. KOA is using _____________ to keep Mark and Cathy happy.
personalization
John's subordinate brings him an idea for a process improvement, which John then presents to his supervisor without mentioning the source. John's actions could be considered a form of
plagiarism
Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in
planning
Henri Fayol identified five functions all managers perform. There were
planning, organizing, commanding, coordinating, and controlling
Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his __________ skills.
political
Frank wasn't concerned when he missed another day of work because he knew others had missed more time and were allowed to appeal the disciplinary action of the supervisor. Imagine his surprise when he was dismissed for excessive absenteeism! Frank was not allowed to appeal the decision. Frank believed his situation lacked
procedural justice
Motivation is
process
Sarah works in the customer service center of a discount retail store. When a customer wants to return an item, Sarah knows exactly what to do. Sarah makes a(n) _______________ decision.
programmed
In addition to offering connections with customers, a social media strategy can ________.
promote collaboration among coworkers and expertspr
Entegra publicizes that it wants to provide the highest quality motorcoach in the industry. Harvey, a first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude _________
quality may be the stated goal but quantity is the real goa
Gen Y workers expect their managers to
respect their desire for work/life balance
At AI Rubber, the inside sales staff were expected to improve on-time deliveries of the product although the production people did not report to the sales people. In this case, AI Rubber had delegated __________ without ______________.
responsibility; authority
If Romeo wants to encourage more innovation among his employees, he should ______
reward both successes and failures
To demonstrate a commitment to ethical behavior among both managers and employees, a company should
reward ethical behavior, particularly when the decision results in a less-than-desirable outcome
XYZ wants to be known as a drug-free workplace. Each time a work-related accident occurs, the employee involved is required to submit to a drug test. We can consider this to be a
rule
If Terry uses the eight-step decision-making model, he will _____________.
select the alternative with the highest score
Because Landon consistently met his production goals, his boss decided to ignore the negative comments from his subordinates and co-workers and focus on the fact that Landon always met his goals. This is an example of
selective perceptionse
Lila is summoned to her supervisor's office and hears the words project and deadline. She expects to be scolded for missing a recent deadline so she missed the part about an extension. This is an example of
selective perceptionse
Every month, the owner of Bob's Auto Sales wants to sell five more cars this year than in the same month last year, thereby increasing sales by 60 cars this year. Bob has __
set a financial goalse
When Esther was promoted to global business unit leader, the company handed her a cell phone and instructions to keep it on and charged 24/7. At first it seemed like a handy perk but as time went on Esther discovered ____________.
she had nosh off-work time, not even on vacation
McD's Corp. encourages its employees to participate on one of the many internal athletic teams it sponsors because, among other reasons, it discovered that participants were less likely to resign. Abraham Maslow would suggest these participants were fulfilling their
social
On-the-job training is a good example of __________
social learning
Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of
social loafing
Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is ____________.
social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees
Despite customers' satisfaction with Styrofoam packaging for its Big Mac, many years ago McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required McDonald's to make this change. In this way, McDonald's demonstrated ____________.
social responsibility
Customers are pressuring Wood Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood Products, these issues fall into the ___________ component of the environment.
socio/cultural
Hanna is a first-line manager of a production area. For her, technical skills would mean
specialized knowledge of the equipment and processes used in her area
Rockweld's founder often stresses to his employees that he wants them to be innovative; but he also stresses that he might have to lay off workers if the company doesn't improve its profitability. If he truly wants innovation, he should
stop talking about laying people off
The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage.
storming
Strategic planning is important because
strategic plans help managers face uncertainty
At KLM Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is ______________.
strong
Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so pervasive, it eventually brought the company down. We can say Exxon's culture was _____________.
strong because the majority of employees behaved unethically despite knowing it was wrong
Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested vacation, a common situation that happens nearly every week during the summer. Maryann is facing a(n) ________________ problem.
structured
Lance works in a fast-paced, noisy environment without air conditioning. His workspace is cramped, group leaders and other employees are constantly shouting, tools are humming and buzzing. Lance is likely to face stress caused by
task demands
A ________________ is an example of a special type of first-line manager.
team leader
The main purpose of ______________ is to __________________.
team building; increase members' trust and openness toward one anothe
Kontek replaced the manually loaded diecast machines with robotic casting centers, eliminating many of the burn hazards for its employees. This is an example of changing the __________ of an organization.
technology
A major advantage of creativity is _
that it allows the decision maker to identify viable alternativesth
As their influence in the workplace grows, managers would be wise to understand the attitudes and preferences of
the Gen Y babies who were born between 1982 and 1997th
Emotional intelligence is
the ability to understandth one's own emotions and to read others' emotions, and to adjust one's actions accordingly
Alyssa's computer was confiscated by law enforcement officers after a coworker filed a hostile environment harassment suit. Apparently Alyssa did not know
the contents of a computer can be presented as evidence in a court of lawth
Although personal traits may vary among leaders, _________ has consistently been associated with the process of leadership
the desire to lead
The major disadvantage of the divisional structure is
the duplication of functions that increases the organization's costs and reduces efficiency
When performing a SWOT analysis, _______
the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats
Group cohesiveness contributes to the performance of the organization when
the goals of the group are aligned with the goals of the individuals
Groups become less effective as decision makers when
the group is dominated by a single personth
Innovation is not complete until _
the idea has become a useful productth
One impact of the external environment is that _______________.
the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers
One of the best reasons for allowing groups to make decisions is
the people who are affected by the decision are often the best qualified to make decisions that affect themth
When the verbal message and the body language are in conflict with each other,
the receiver of the message will rely more on the body language than on the wordsth
The glaring downside to most electronic communication options is
the risk of security breaches
Non-programmed decisions are made when
the situation is new andth non-recurring
One recent innovation in technology that makes processes more efficient is
the use of robotics in the conversion of inputs into outputs
James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is
the workforce
Americans expect that their pay and other rewards should reflect their efforts and performance. Employees in socialist countries believe their pay and rewards should also consider
their individual needs
One distinctive characteristic of Gen Z is _
their primary means of social interaction is online
The baby boomers are an important generational cohort because _
there are so many of them
Before the Ohio and Michigan studies, researchers believed
there was one right way to lead; all other ways were wrong
Larry thanks his subordinates every day for coming to work and giving their best. He makes sure they have the tools and materials they need, when they need them. He offers words of encouragement and takes an interest in each worker personally as well as professionally. He does what he can to make the work interesting and challenging. Larry knows that
these actions contribute to job satisfaction and satisfied workers are more productive
Attempts to identify a set of traits that distinguished leaders from non-leaders failed because
these attempts ignored the interactions between leaders and their group members
Despite the best plans, some companies' performance suffers anyway, generally because ________.
theth environment, including government regulations, economic challenges, etc., allow mangers fewer alternatives
Programmed decisions are cost effective because
they do not need to beth re-examined each time the situation arises
Managers can increase the likelihood that change will be accepted if
they make change appealing and fun
Although emails have eliminated the need for sending letters via the postal service,
they may not be opened as quickly as the sender might liketh
Uncertainty is a(n) ___
threat to an organization's effectiveness
Management by objective is more effective when
top management is committed to the process
Barbara oversees the work of four vice presidents of finance, human resources, engineering, and marketing. Barbara is a _______________.
top manager
Solomon uplifts the spirits of his employees, making them believe they can accomplish anythinglong dashand some have reached levels of performance they thought impossible. He has the lowest turnover of any department in his company. Solomon is a ___________ leader.
transformational
Jay's subordinates would follow him anywhere, do anything for him because they know he would protect them and their interests. They know he would not ask them to do anything he wouldn't do himself. Jay is deserving of his subordinates' ____
trust
Martin's Hardware began doing business with a manual cash register - ancient by today's standards. A few years ago, the owner replaced it with a modern, PC-based system. The assistant manager was uncomfortable with the change. His resistance to change was likely based on
uncertainty
One of the wisest things a manager can do about the grapevine is ____________.
understand the social and communication networks the employees use to do their work
If Coca-Cola wanted to open a facility on Redagustan, a country with little economic development, it should
use a more formal and mechanistic structure Your answer is correct.B.
If an American company chose to use the Japanese method called ringisei, we would expect it to
use large amounts of information to form consensus within the groupus
Groupthink can be curbed by
using the nominal group techniqueus
Caron turned down the extra project her boss offered because the pay for completing it was ten lottery tickets. Caron expected all the lottery tickets would be losers and she would have done the additional work for nothing. For Caron, the lottery tickets lacked
valence
One significant difference between an electronic meeting and a video conference is
videoconference participants are generally in different locationsvi
"Come with me on a journey into the future. We will change the way people interact with each other and with their environment. The world will be a better place because of the products we will produce." These are statements likely made by a(n) _______________ leader.
visionary
As a consumer, it is important for you to study management because _____
we expect to experience both efficiency and effectiveness when interacting with organizations
John makes sure his employees follow good housekeeping practices to eliminate safety hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions manual; Zach does not. In this instance, we can say the culture is
weak
Among the issues of concern regarding Gen Y employees is
what constitutes appropriate office attire
When determining decision criteria, _
what is not included can be as important as what is included
Although the budget is strained, PQR Inc. refuses to cut the training budget because
when employees keep their professional knowledge current, they are more likely to be innovative
Identifying the stage of a group's development is important to managers because
when problems arise within the group, the manager will know how to help the group work through them
Whether an employee is considered to be a leader, for the purposes of most research studies, depends on
whether the employee has managerial authority
GHI Inc. operates in an industry known for innovation of new products. Customer preferences change frequently. Competitors who cannot produce new products or improvements to existing products do not survive. Turnover is high. GHI has tried many programs to keep talent. It appears the metaphor most fitting for GHI's situation is the ________________ metaphor.
white water rapids
A team composed of members from a collectivist society
will prefer consensus before taking action
Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of a
work group
Skill variety, task identity, and task significance contribute to the perception that the
work is meaningful
Culver keeps track of every wrong done to him at work and finds ways to get even, regardless of how long it might take. He has deleted important files from the intranet, altered research data, and intentionally annoyed coworkers. Culver is engaging in
work misbehavior
At Vermont Teddy Bear, some employees cut the pieces of fabric, others sew them together, others stuff the bears, and others dress them according to the customers' specifications. Vermont Teddy Bear uses _____________.
work specialization
Work groups differ from work teams in that
work team members generally have complementary skills
"If no crisis exists, invent one." This advice from an anonymous business consultant, illustrates the principle that to get people to change, ___
you first have to get their attention
Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a(
first-line manager
Which one of the following would be considered a family-friendly practice?
Deanna's employer allows her to work any eight-hour time period between 6 a.m. and 6 p.m.
When taken to the extreme, division of labor can lead to
boredom, fatigue, and increased absenteeism
The key elements of motivation are
energy, direction, and persistence
At UPS, business was strong but profits were down, leading managers to look for ways to increase profits from existing operating income. At this point, the managers of UPS are at the __________ step in the decision-making process, which is ____________.
first; identifying the problem
Situational leadership theory focuses on the ______________ because ________________.
followers; they are the ones who accept or reject the leader
Carlos is looking for someone to replace Ted, who has retired, as supervisor of the sidewall department. He has a few good internal candidates so the choice is not an easy one. He asks your advice, so you tell him to look for the candidate with a _______ need for _______
high; power
ABC Company would like to gather ideas about redesigning the work flow. In this situation, a ________ group would be the better choice because they are better at
large; generating ideas
The senior management team handed down the corporate goals to the business units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line supervisors, who developed plans with their non-managerial employees to meet those goals. This organization has created a(n) ____________.
means-ends chain
According to Herzberg, __________ factors are related to job satisfaction, while ___________ factors are related with job dissatisfaction
motivators; hygiene
Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________.
planning; supervising
Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable. Malinda's concern falls into the ______________ component.
political/legal
A leader with strong position power who is relationship-oriented will be most effective when leader-member relations are _____________ and task structure is ___________.
poor; high
Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide which, if any, to implement. These five workers comprise a ____________ team.
problem-solving
The Army's motto of "Be All That You Can Be" is an example of
self-actualization
It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________.
small; getting the job done