MGMT test

__________ is the extent to which it is possible to implement each step in the control process.

Cybernetic feasibility

___________ are calculation typically used to track a business's liquidity, efficiency, and profitability over time compared to other businesses in its industry.

Financial ratios

The term __________ refers to a variety of demographic, cultural, and personal differences among an organization's employees and customers.

diversity

Unlike upward communication, horizontal communication:

helps people at the same organizational level resolve conflicts without involving high levels of management

White Planet Electronics is a company that sells the various inventories required by other companies to manufacture electronic gadgets. It spends $500 every month on a storage facility that manages and stores the parts. In this scenario, the money spent by White Planet Electronics toward the storage facility for the protection of the company's goods is called __________.

holding cost

Colbert Solutions, an electronic equipment manufacturer, recently manufactured a new digital soil moisture meter for the farmers in Lucitona. The equipment measures the moisture content in soil and also states that amount of water that needs to be added to the soil. After collecting the readers from the equipment, the farmers added the exact amount of water indicated by the meter, however, this led to waterlogging- saturation of soil with water. It can be concluded that the information provided by the digital soil meter was ________.

inaccurate

A memo or email is often a batter communication medium than the oral medium when the message:

includes straightforward information

InfoQEN received an order to supply Wi-Fi routers for a company. The brief mentioned that the router should connect up to 10 devices simultaneously. After delivery, the client informed InfoQEN that the devices were not connecting to the router. After analyzing the situation, InfoQEN replied that the router could cover devices only up to a range of 10 meters. This router that was supplied was built with regard to the number of devices to be connected and not built considering the possible distance between the devices and the router (in accordance with the client's wished). In the scenario, most likely reason for the clients problem is:

incomplete information provided to InfoQEN

It is a violation to ask a female applicant for her _________ in a job application form.

maiden name

Which of the following is a difference between manual capture of information and electronic capture of information?

manual capture of information involves the use of radio frequency identification tags, whereas electronic capture of information involves the use of bar codes

The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, thread, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its ___________.

multifactor productivity

__________ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

perception

Although Marvin, a sales manager, did not perform well as a human resource manager, he performs exceptionally well in his current supervisory role. His subordinate complete their tasks despite complaining about his constant supervision and inflexible nature. Marvin's team has been meeting quarterly targets ever since he became the supervision. In the context of McClelland's Learned Needs Theory, Marvin is most likely motivated by the need for _________.

power

As the chief officer of a textile firm, Leroy has the ability to motivate employees to work toward organizational goals. He has an entrepreneurial outlook and on adventurous personality. He also has extensive knowledge of the company's products and target audience. In the context of McClelland's Learned Needs Theory, Leroy is most likely be motivated by the need for ____________.

power

Which of the following is an example of adverse impact, a criterion used to determining whether companies have engaged in discriminatory hiring and promotion practices?

sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on AfricanAmerican history, and most of the candidates who passed the test were black

Which of the following steps should companies take to reduce age discrimination?

they need to monitor the extent to which older workers receive training

Which of the following statements is true of radio frequency identification (RFID) tags?

they requires a reader that tunes into a specific frequency to determine the number and location of products

Agreeableness is the degree to which someone is _________.

thorough, persevering, and achievement oriented

Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction rating and the quality of service. In this case, Wyatt Four-Wheel Services is committed to ____________.

total quality management

Which of the following is a drawback of transactional leadership?

transactional leaders often rely too heavily on discipline or threats to bring performance up to standards

(T/F) Average aggregate inventory for a month can be determined by simply averaging the inventory counts at the end of each business day for the month.

true

(T/F) Communication is the process of transmitting information from one person or place to another.

true

(T/F) Customer satisfaction and customer loyalty lead to long-term profits and growth.

true

(T/F) Data and information are the same as knowledge.

true

(T/F) Economic value added (EVA) does not specify what should or should not be one to improve performance.

true

(T/F) Empowering workers means permanently passing decision-making authority and responsibility from managers to workers.

true

(T/F) In the context of downsizing, outplacement services often include advice and training in preparing resumes.

true

(T/F) In the context of job performance, customer complaints are an objective performance measure.

true

(T/F) In the context of motivation, initiation of effort is concerned with the choices that people make in deciding where to put forth effort in their jobs.

true

(T/F) Trait theory holds that leaders are taller and more confident and have greater physical stamina (that is, higher energy levels) than nonleaders.

true

(T/F)Affirmative action programs guarantee workplace diversity.

true

(T/F)The passage of the 1964 Civil Rights Act and Title VII has decreased incidences of racial and ethnic discrimination in the United States.

true

Jonah is an efficient member of the design team at Cheer Advertising. However he is often burdened with extra work that forces him to work overtime. Frustrated by this situation, he writes an email to the head of the design department expressing the difficulties he is facing at work. In the given scenario, Jonah is engaging in ________.

upward communication

According to the normative decision theory, in which of the following situations should a group decision style be used?

when subordinates are likely to disagree or end up in the conflict over a decision

Which of the following is a difference between fixed ration reinforcement schedules and variable ratio reinforcement schedules?

Unlike fixed ratio reinforcement schedules, with variable ratio reinforcement schedules, consequences are delivered following a different number of behaviors that vary around a specified average number of behaviors.

Jacob is a cashier at a large supermarket. He is good-natured and easy to work with. His colleagues find him to be very cooperative. In the context of personalities, Jacob can be descried as being _________.

agreeable

Which of the following statements is true of organizational plurality?

all members are empowered to contribute in a way that maximizes that benefits to an organization, customers, and themselves

Diversity drives business growth by:

attracting different customers and marketers

Olivia is the owner of an interior designing firm. She has a tight-knit group of designers working for her. The designers have different working styles, but they work effectively as a team. In the given scenario, Olivia and her employees display ___________.

deep-level diversity

At Corpcetion, a plastic products manufacturing company, all newly hired machiness are assigned to senior machine operators who train the former for a few weeks. The newly hired machine operators assist the senior machine operators in their work. After the new operators complete three months of probation in the company, each of them is given their own machine to operate. In the context of training methods, this scenario best illustrates __________.

......

In the context of the perception process, which of the following is a difference between attention and retention?

.......

Churchill Automobiles is a delivery truck manufacturer. It is a new company and wants to gather information on how to improve the standard of quality delivered by the company's production team. based on this information, which of the following ISO standards must the company refer to?

ISO 9000

Which of the following is true of concertive control?

a team member's behavior has to satisfy the rest of his or her team members

Cold Stone, a floor tile manufacturing company pays $100,000 per year to a real estate firm to obtain information regarding construction companies (potential clients) with new upcoming projects. In the context of the costs of useful information, it can be concluded that Cold Stone incurs ________.

acquisition cost

Argon Inc., a textile company, installed new equipment in its factory for two years ago. This increased the production rate. The chief executive officer of Argon wants to determine the current assets and liabilities of the company. The financial report that can provide this information is the ___________.

balance sheet

Concertive controls are based on:

beliefs that are shaped and negotiated by work groups

Debra is a fashion model. She recently broke up with her boyfriend of four years. To cope wit depression, she keeps herself busy with work and frequently parties with friends. She likes being surrounded by people, and she never misses social gatherings organized by her modeling agency. In the context of Maslow's Hierarchy of Needs, this scenario best illustrated Debra's ___________.

belongingness needs

Denzi, a logistics company, recently launched an online application. To help set up the application's unique selling point, researchers at Denzi assessed the marketing strategy of another popular online application. This is an example of ________.

benchmarking

Travis runs a printing business. He gains some knowledge on his competitor's quality of printers and extracts ideas about pricing and delivery standards for his own business. This is an example of ___________.

benchmarking

Which of the following is a similarity between paralanguage and kinesics?

both are forms of nonverbal communication

If employees are told that budgets must be cut by 10 percent, they may automatically assume that 10 percent of employees will lose their jobs, too, even if that is not the case. This tendency to make assumptions referred to as ________.

closure

When Mark was told that his favorite shoe store would no longer stock his favorite brand of sneakers, he assumed that the show manufacturer was no loners manufacturing sneaker, even though that was not the case. This scenario illustrates the concept of _________.

closure

Chace is a manager at Westwick Inc., an advertising company. He regularly holds meetings with his subordinates to track their work progress and address issues that they might be facing. This way, Chace tries to ensure that issues are identified early and work is completed on time. In this case, Chace is using _________.

concurrent

Sophia is a manager at a clothing store. Her superiors want to promote her because she is hardworking and responsible. They do not feel the need to constantly check on the store because they know she is thorough with her work. in the context of personalities, Sophia can be described as being _______.

conscientious

___________ is the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

conscientiousness

AfterGlow, a body and bath products manufacturing company, produces around 12,000 bottles of shampoos a day. The production system used by the company is very efficient, and it packs close to 1,000 bottles per hour. Once the production system is turned on, it functions round the clock to cap and deposit bottles until the machine it turned off. The manufacturing operation of AfterGlow is an example of __________.

continous-flow production

In the context of accessing and sharing information, ________ allow company managers and employees to use a web browser to gain access to customized information and to complete specialized transactions.

corporate portals

According to total quality management (TQM), which of the following should be a company's primary goal?

customer satisfaction

(T/F) the access and legitimacy paradigm is consistent with achieving organizational plurality

false

Benjamin, a creative director at a marketing firm, is respsonsible for conducting the final round of interviews for those who apply for the posts of advertising and editorial photographer, graphic artist, and graphic designer. As part of the interview, he asks candidates to furnish contact details of the supervisors of their previous jobs. This scenario illustrates that Benjamin given high importance to __________.

employment refereneces

Jay's motivation to work decreased after he found out that newly recruited sales representations in his team were receiving twice the pay than what he was getting for the same position. Which of the following theories of motivation does this scenario illustrate?

equity theory

At Ambrinsent, a start-up company, every employee chooses to go through an additional training process before promotion. The employees believe that their improved capabilities after training would be highly rewarded. Which of the following theories of motivation does this scenario illustrate?

expectancy theory

After deciding to open a new brand in the city of Rivienques, Brempath Bank posted all the job opening for the new branch in an Internet job site called Jobifynn.com. In the scenario, Brempath Bank is engaged in __________.

external recruiting

After the chief executive officer of Wradamt Inc, resigned, the human resources department of the company placed an advertisement in several leading newspapers inviting applicants with the requisite qualifications and work experience. In this scenario, Wradamt Inc. is engaging in ____________.

external recruiting

(T/F) Durability is a characteristic that determines the quality of a service.

false

(T/F) Economic value added (EVA) is the same thing as profits.

false

(T/F) Expert systems do not permit nonexpert employees to draw on the expert knowledge base to make decisions.

false

(T/F) Extraversion is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

false

(T/F) Immediate and voluntary retirement of an employee is called phased retirement.

false

(T/F) Ordering cost refers to the costs of downtime and lost efficiency that occurs when a machine is changed or adjusted to produce a different kind of inventory.

false

(T/F) Output control measures what managers and workers do.

false

(T/F) Passive listeners show the speaker that they are attentively listening by nodding and making short statements.

false

(T/F) Pay plans such as piecework and commissions are based on team performance.

false

(T/F) Service capability is an ongoing commitment to increase product and service quality by constantly assessing and improving the processes and procedures used to create those products and services.

false

(T/F) The glass ceiling is the invisible barrier that prevents older employees from advancing to the top jobs in organizations.

false

(T/F) The key to sustaining a competitive advantage is using faster computers, more money, and larger hard drives.

false

Verdure Westerns, a retailer, recently employed a unique data management system that automatically transfers order information to the relevant vendor. Unlike it competitors, this system enables the company to smoothly convey information without any manual effort, thereby reducing the labor costs of the company. By employing this new data management system, Verdure Westerns has most likely achieved ___________.

first-mover advanatge

With continuous reinforcement schedules a consequence:

follows a behavior only after a fixed times has elapsed

Brett, a marketing associate at Brix Inc., got stuck in a massive traffic jam while commuting to work. Consequently, he missed an important meeting with a potential client. Ethan, his manager, was furious. Hs assumed that Brett missed the meeting because he was irresponsible and lazy. In this scenario, Ethan's perception of Brett represents a ________.

fundamental attribution error

According to goal-setting theory, ________ is the extent to which a goal is hard or challenging to accomplish.

goal difficulty

In the context of the components of transformational leadership, __________ means that transformational leaders encourage followers by providing meaning and challenge to their work.

inspirational motivation

Unlike the discrimination and fairness paradigm, the access and legitimacy paradigm:

integrates deep-level diversity differences into the actual work of the organization

Sundown Communications, a media company, recently became ISO 9000 certified. Based on this information which of the following statements is true of Sundown Communications?

it displays consistency in quality management and quality assurance in the company

Identify a true statement about manual capture of information.

it involves recording and entering data by hand into a data storage device

In the context of recruitment, which of the following best defines validation?

it is the process of determining how well a selection test or procedure predicts future job performance

Which of the following statements describes positive reinforcement?

it strengthens behavior by following behaviors with desirable consequences

In the context of reinforcement contingencies, which of the following statements is true of extinction?

it weakens behavior by removing a positive consequence

Alfred, an architect at Abode Inc., uses the term "spatial organization" while communicating to his client. The client is unable to understand the term used by Alfred. In this scenario, the term "spatial organization" exemplifies __________.

jargon

PlayStat is a company that manufactures toys for toddlers. To begin the production, the manufacturers purchase unprocessed plastic and metals. In the context of manufacturing inventories, the unprocessed plastic and metal used to produce toys are referred to as _________.

raw material inventories

__________ is the process of developing a pool of qualified job applicants.

recruiting

Which of the follow is a common characteristic of quality products and quality services?

reliability

ABD Tech has invested $20 million to install business intelligence software (BIS) at all of its branches across the globe so that it can access stored information in its servers for business analysis and decision-making purposes. In this scenario, the cost incurred by ABD Tech is an example of ___________.

retrieval cost

According to Maslow, which of the following is on the top of the hierarchy of needs?

self actualization

Chenrezic is an organization that specializes in subtitling foreign movies and television shows. According to the company's policy, if managers and employees meet quality standards, they can avail as many leaves as they like. This scenario illustrated that Chenrezic uses ___________.

self-control

Unlike feedback control, concurrent control ___________.

shortens the delay between performance and feedback about the performance

In the context of selection tests, which of the following is a difference between specific ability tests and work sample tests?

specific ability tests measure aptitude for doing a particular task well, whereas work sample tests require applicants to preform tasks that are actually done on the job

To cut costs, Wray Enterprises laid off 30 employees. Thereafter, the existing employees were given cross-training to perform additional job duties. This lead to increased productivity, but it also increased the instances of errors. This scenario illustrates _________.

suboptimization

Mathew is a manager at Wonderworld Hypermarket. He finds it difficult to cooperate and work with Anthony when it comes to getting the work done to meet the sales targets. Anthony is Mathew's least preferred subordinate. Mathew describes Anthony as gloom, insincere, lazy, unfriendly, and boring when his boss asks for feedback about his subordinate. This scenario illustrated that Mathew is following a _________ leadership style.

task-oriented

Which of the following statement is true of the Baldridge Performance Excellence Awards?

the baldridge award includes up to three awards that are given annually in various categories

Lucas, the human resources manager at Krypton Inc., is least bothered about the qualifications and expertise of the employees his team recruits. He also turns a blind eye to the work-related problems his subordinates face. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Lucas using in this scenario?

the impoverished style