MGMT3000 - Chapter 12 - Test 3

Lovia likes knowing that she will get a raid every year, even if it's a small one a. old social contract b. new social contract

a

Denise Bennett, the owner and CEO of Extreme Routes, an indoor rock-climbing gym, needed to clear her head. She wanted to do what she did best - climb a really difficult route, at least a 5.11 on the Yosemite Decimal System, preferably with a difficulty suffix of c or d. "Kitty, will you set up a new route for me? And make it hard." "Sure thing, boss. Is 5.12d okay??" Kitty, the route setter and instruction manager, had been at Extreme Routes for seven years and was one of Denise's closest friends "Perfect!" Knowing a treat would be waiting for her that afternoon, Denise turned back to the spreadsheet in front of her. What was she going to do about these expenses? She had a good staff, and she wanted to keep them, but she wasn't sure she was spending her budget for salaries and benefits as effectively as possible. Denise had a basic compensation plan in place. Route setters were paid the most, without new routes, the gym's clients wouldn't keep returning. Climbing instructors had the next highest take-home pay, and front desk staff were paid the least. Everyone who worked for Denise had medical, dental, vision, and life insurance. During the last staff meeting, both Kitty and Misha, the front desk manager, mentioned that many of their employees wanted to move up in the organization. That was fine with Denise, whose strategic plan included opening a new gym within a year. If Denise wants to know how much the jobs in her gym are worth in comparison to jobs in other gyms in the area, she should do a: a. job description analysis b. wage and salary survey c. job specification analysis d. job evaluation

b

Over the last decade, AI use in the workplace has skyrocketed. Nearly __ __ __ organizations use AI to support HR-related activities, according to a 2022 survey by the Society for Human Resource Management

1 in 4

What are two possible remedies when discrimination is found?

Back pay and affirmative action

The EEOC was created by the ______ _____ _____ __ ______

Civil Rights Act of 1964

TRUE/FALSE: Terminations are not valuable in maintaining an effective workplace

FALSE (they are)

TRUE/FALSE: Employment law only exists at the federal and state levels

FALSE: (All levels including local government)

Additional benefits can be offered to _________ and _________ an effective workforce

attract/maintain

Sophia takes personal responsibility for her career growth a. old social contract b. new social contract

b

Airbnb, Bain and Company, and Guidewire ranked one, two, and three, respectively, on Glassdoor's 2016 Employees' Choice Awards list as the best large companies to work for. A firm that seeks to be recognized as a great place to work is building its ____________. a. social contract b. contingent workforce c. matching model d. employer brand

d

hiring or promoting applicants based on criteria that are not job relevant. the law identifies what groups are protected

discrimination

systematic process of gathering and interpreting information about the essential duties, tasks, responsibilities, and context of a job

job analysis

process employers use to assess applicant to determine the fit between the job and applicant

selection

What are some benefits that are required by law?

social security, unemployment, and worker's compensation

set of standardized questions that are asked of over applicant so comparisons can easily be made

structured review

__________ ____________ has emerged as a central topic of concern not only for human resource managers but for all managers searching for ways to keep their organizations thriving in the fast-changing, competitive environment of the early twenty-first century

talent management

Hiring the right people to become more competitive on a global basis; hiring the right people for improving quality, innovation, and customer service; and knowing the right people to retain after mergers, acquisitions, or downsizing are all ____-_________ strategic issues for managers

HRM-related

Which department is responsible for employment law compliance?

Human resource management

The University of Texas uses race as one factor when deciding which applicants to admit as undergraduate students. The goal of using race is to "achieve the educational benefits of diversity." The University of Texas fills its incoming freshman class primarily by using class rank as a criterion, with students in the top 8% of their high school class gaining admission. These students fill about three fourths of the class, and race is used as a consideration to fill the remaining one-fourth. In 2013, the Supreme Court heard a case brought by a white student who had been denied admission, and the Court ruled on the constitutionality of the university's admissions policy. This news event refers to a case of _____________ a. affirmative action b. discrimination

a

You have just been hired as the VP of human resources for a company with three divisions that have been struggling with their HR management. They have been using traditional approaches of using online job boards, employee referrals, and college job fairs to hire full-time employees. One of your first tasks is to help each division select an innovative approach to HRM that fits its needs. The construction division has a highly seasonal workload, with fewer projects in the winter than in the summer. Also, different expertise is needed for different kinds of buildings. What would be the most appropriate HRM approach? a. invest heavily in various benefits, such as paid time off and retirement plan contributions, in order to attract the best people b. hire temporary employees to work on specific projects c. acquire another construction company to add it's employees' capabilities to your current workforce

b

search a candidate's criminal record, credit history, and other indications of honesty, integrity, and stability as well as view candidate's presence on social media

background check

managers focus on an applicant's job skills and performance rather than educational credentials, appearance, or prior experience

blind hiring

A technology company is growing rapidly and needs to hire experienced developers and marketing professionals. The best people in these fields usually have jobs and need to be enticed to apply elsewhere. To identify individuals who are likely to be a good match, hiring managers should: a. offer internships to college students getting degrees in computer science or marketing b. Post job openings on job boards such as Monster where all kinds of positions at all kinds of companies are posted c. Use social media platforms like LinkedIn to screen for people with the relevant experience at high-performing companies

c

Maya is hoping to hire lifeguards to work at her community pools this summer. What is the first step she must take in this process? a. ask applicants to fill out an application form b. decide whether she will place ads on Craigslist, on Nextdoor, or at the local high school c. interview applicants for the job d. determine how many lifeguards she will need

d

Yale University uses __________ to correct discrimination that has occurred in the past. They have prevented Asian-American and Caucasian students from attending the University while favoring African-American and Hispanic students a. performance reviews b. wages c. benefits d. affirmative action

d

Smart managers know that ________ are the company

employees

promoting an organization as a highly desirable place to work

employer brand

such as cognitive ability tests, physical ability tests, personality inventories, and other assessments

employment tests

the ______ ________ ______ _________ (EEOC) was created to assist organizations and employees in the understanding of enforcement of employment law

equal employment opportunity commission

_____ __________ can be used to learn about dissatisfaction and reason for departure

exit interviews

The workforce today is, in part, shaped by the "___" economy, or the "_____" economy

gig/1099

_________ __________ is cited as the top factor in competitive success

human capital

the economic value of the combined knowledge, experience, skills, and capabilities of employees

human capital

_____ _________ _________ drives organizational performance

human resource management

the forecasting of HR needs and the projected matching of individuals with expected job vacancies

human resource planning

arrangement whereby an intern exchanges free or low-cost labor for the opportunity to explore a career gain valuable work experience in a particular field

internship

You develop the job posting based on __ _______

job analysis

A summary of the tasks, duties, and responsibilities that are associated with a particular job.

job description

Per Drucker, our economy has shifted from a dependence on workers who do manual labor to _________ workers

knowledge

match between what the organization has to offer and the needs of the individual

matching model

Today's workforce (compared to previous) is more ______, less _______, and more ________

mobile/loyal/diverse

Laws ensure equal __________, stop __________, and define ____________ agencies

opportunities/discrimination/enforcement

observing and evaluating employee performance, recording assessment, and providing feedback

performance appraisal

________ ___ ________ contributes to employee satisfaction and reduces turnover because they facilitate matching people to positions

realistic job preview

gives applicants all pertinent and realistic information about the job and organization

realistic job preview

activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied

recruiting

Virtual recruitment helps companies...

save time and eliminate human bias

requires employers to take positive steps to guarantee equal employment opportunities for people within protected groups

affirmative action

The 360-degree feedback performance appraisal system tries to improve performance ratings by forcing managers to: a. compare employees b. rate employees based on tuition c. include information from a wide variety of sources in their interviews d. rate employees based on their actions, not their traits

c

When it is time for Jamal's performance appraisal, his manager, several of his coworkers, his primary client, and Jamal himself fill out forms describing his effectiveness. This is an example of ________________ a. social learning b. human resource planning c. 360-degree feedback d. stereotyping

c

Which of the following interview questions are illegal? a. from which university did you get your degree? b. do you have a legal right to work in the United States? c. How many children do you have? d. What days do you normally take off for religious purposes?

c/d

________ _________ is becoming popular -- about 60% of recruiters use this now in the interview process

virtual recruitment

Premier machinery promotes all its machine operators who perform satisfactory to Machine Operator 2 after three years on the job a. old social contract b. new social contract

a

The University of Texas uses race as one factor when deciding which applicants to admit as undergraduate students. The goal of using race is to "achieve the educational benefits of diversity." The University of Texas fills its incoming freshman class primarily by using class rank as a criterion, with students in the top 8% of their high school class gaining admission. These students fill about three fourths of the class, and race is used as a consideration to fill the remaining one-fourth. In 2013, the Supreme Court heard a case brought by a white student who had been denied admission, and the Court ruled on the constitutionality of the university's admissions policy. One logical outcome of this case would be: a. For the University of Texas to continue to consider students' race so the college student body reflects the demographics of the state b. For the University of Texas to be charged with sexual harassment c. For the University of Texas to establish quotas that must be met, even if that means admitting unqualified students

a

What are the most frequently used selection devices?

application form, interview, and employment test

ask people to describe how they have performed a certain task or handled a specific problem

behavior questions

Denise offers her employees vision, dental, and life insurance. These benefits are: a. required in some states b. part of an incentive pay plan c. not required by law d. required by law

c

Denise Bennett, the owner and CEO of Extreme Routes, an indoor rock-climbing gym, needed to clear her head. She wanted to do what she did best - climb a really difficult route, at least a 5.11 on the Yosemite Decimal System, preferably with a difficulty suffix of c or d. "Kitty, will you set up a new route for me? And make it hard." "Sure thing, boss. Is 5.12d okay??" Kitty, the route setter and instruction manager, had been at Extreme Routes for seven years and was one of Denise's closest friends "Perfect!" Knowing a treat would be waiting for her that afternoon, Denise turned back to the spreadsheet in front of her. What was she going to do about these expenses? She had a good staff, and she wanted to keep them, but she wasn't sure she was spending her budget for salaries and benefits as effectively as possible. Denise had a basic compensation plan in place. Route setters were paid the most, without new routes, the gym's clients wouldn't keep returning. Climbing instructors had the next highest take-home pay, and front desk staff were paid the least. Everyone who worked for Denise had medical, dental, vision, and life insurance. During the last staff meeting, both Kitty and Misha, the front desk manager, mentioned that many of their employees wanted to move up in the organization. That was fine with Denise, whose strategic plan included opening a new gym within a year. Denise is planning on opening a new gym, and she wants to be sure that her employees can move to any open position and do well. What pay system will help her to achieve this goal? a. skill-based pay system b. pay-for-performance plan c. career development plan d. job-based pay system

a

Mary Celeste Barnes owns Blackberry Farms and Blackberry Mountain Resorts in Tennessee. Now she is opening The Valley, a new leisure park. As a result, her strategy for the next few months will focus on finding the right people to work at her new property. Which of the following HR functions should she focus on? a. forecasting b. benefits c. labor relations d. appraisal

a

Mario Giraldo is a nurse at the Long Island Jewish Medical Center. In the past, her performance review was based on subjective measures such as "leadership: and "respectfulness". As Ms. Giraldo says these factors were important, but they were open to interpretation. But today, Ms. Giraldo's review is based on whether she has met objective, quantifiable goals. Now Ms. Giraldo rated her infection rates and patient satisfaction scores, for example. Many U.S. companies have moved to using similar, objective goals because they want to separate top performers from lower performers. Subjective evaluations can lead to situations where everyone receives a high score, but objective systems can tell you if those high scores are truly merited. In addition, having to meet objective goals focuses employee attention on tasks that are critical to an organization's health. For example, many insurers now pay medical centers based on patient satisfaction ratings. Joseph Central, the chief human resource officer for the LIJMC, says that he believes that having individual patient satisfaction goals saves the center as much as $5 million annually based on insurance payments Which of the following problems might occur with the new performance appraisal system at LIJMC? Check all that apply a. Infection rates might be different in parts of the hospital b. hospitals cannot measure infection rates accurately c. the new goals in the performance appraisal system are more subjective than the old goals were d. the hospital might not get a representative sample of patient satisfaction ratings. More dissatisfied than satisfied patients might fill out the surveys

a/d

algorithms that can be used to reduce bias in hiring decisions

artificial intelligence

Mario Giraldo is a nurse at the Long Island Jewish Medical Center. In the past, her performance review was based on subjective measures such as "leadership: and "respectfulness". As Ms. Giraldo says these factors were important, but they were open to interpretation. But today, Ms. Giraldo's review is based on whether she has met objective, quantifiable goals. Now Ms. Giraldo rated her infection rates and patient satisfaction scores, for example. Many U.S. companies have moved to using similar, objective goals because they want to separate top performers from lower performers. Subjective evaluations can lead to situations where everyone receives a high score, but objective systems can tell you if those high scores are truly merited. In addition, having to meet objective goals focuses employee attention on tasks that are critical to an organization's health. For example, many insurers now pay medical centers based on patient satisfaction ratings. Joseph Central, the chief human resource officer for the LIJMC, says that he believes that having individual patient satisfaction goals saves the center as much as $5 million annually based on insurance payments The new performance management system at the Long Island Jewish Medical Center was specifically designed to address which of the following problems with traditional performance reviews? a. managers cannot complete traditional performance reviews on time b. traditional performance reviews are unfair to minorities c. performance reviews are too subjective d. performance reviews are done too often

c