mgmt309 mindtap
Which branch of psychology is strongly linked to the behavioral management perspective of management?
Industrial psychology
If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?
Quantitative management
Verizon claims to have the largest and most reliable mobile network in the country.
competitors
Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using ___________ skills to complete this task.
conceptual
A manifestation of Southwest Airlines' ________ is the way in which it allows passengers to choose their own seat.
culture
An organization's ___________ can be shaped by symbols, stories, slogans, and more.
culture
Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill
customers
Harm to industries throughout the Gulf Coast region, including commercial fishing, seafood processing, and tourism
economic
When a person pursues an MBA degree in order to gain managerial skills, they are seeking to advance their career through _________________.
education
Jenna bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Jenna is ______________
effective, but not efficient
As environmental forces change—including consumer shopping patterns and the power of competitors—companies like JCPenney and Best Buy seek to remain relevant. They seek to avoid ...
entropy
Managerial staff at the Dairy Queen make decisions about how to reinvest profits, how to improve profit margins, and how to manage tax liabilities, all of which are _________ resources.
financial
Increased regulation of banks and mortgage lenders regarding the loans they issue
general environment
Shifts in economic and political power between countries
general environment
Compliance is important for every organization, but complying with local, state, and federal laws is most challenging for companies doing business in _________________ simply because there are more regulations to follow.
heavily regulated industries
The Obstructionist approach is _________ than the Defensive approach in degree of social responsibility.
lower
A group of managers are addressing __________ when they decide to grapple with the challenges and opportunities that arise from the various differences among people in the organization's internal and external environments.
multiculturalism
The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.
new entrants
Though _____________ is less statistically sophisticated than management science, it is still categorized with the quantitative management perspective.
operations management
A company's service technicians spend most of their time in company vans. These vehicles are part of the organization's...
physical work environment
Businesses rely upon _____________ to solicit and distribute money to the campaigns of the political candidates who are most likely to work in the firm's best interests.
political action committees
When Monsanto donates money to elected politicians who sit on the House agriculture committee, it is using _________________ to influence government.
political action committees
The degree to which a government regulates business relates to the ________________ of the general environment.
political-legal dimension
An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines
political/legal
As scientific management developed, employee performance was primarily measured in terms of...
productivity
Science characteristic
rational
An environmental group's staging of protests outside BP service stations to call attention to the oil spill's effects on wildlife
regulators
Planning
select goals and ways to attain them
If these skills make up a majority of the skills Deshane uses on the job, he is most likely a
senior manager
A joint operation between BP and state employment agencies to train people to monitor beaches and pay them to perform environmental cleanup as needed
strategic partners
A potential BP vendor documenting that it meets BP's environmental and ethical standards
suppliers
Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.
suppliers
United Airlines and Continental Airlines decided to merge, in part because the companies had little overlap in their domestic routes and hubs. This is an example of ...
synergy
Auditors from the Internal Revenue Service (IRS) sent to review a company's tax records
task environment
Development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed
technological
If PayPal did not impose severe consequences for dishonesty in its top managers, the likely result would be that...
the organizational culture will become less ethical
Leading
use influence to motivate employees
Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about ...
workplace privacy
In the systems perspective, inputs are transformed into outputs and feedback enables the system to be improved in the future. For a sandwich shop, anything that is used to create the product being sold, such as bread, is an input. This input is transformed into the product, sandwiches, which are outputs. Workers are also transformed at the sandwich shop through the training process. Finally, the store gets feedback from Yelp reviews.
yelp reviews- feedback training- transformative process bread- input sandwiches- output
Which approach to social responsibility is best explained by the statement, Do only what is legally required?
Defensive
Which scientist was primarily associated with the Hawthorn Studies?
Elton Mayo
Nina waits tables, and a large part of her earnings comes from tips, which depend on how large the bill is. She falsely tells customers who order less expensive dishes that the kitchen is sold out of those items so that they are limited to more expensive choices.
Employee's or Organization's Treatment of Others
The ethical norm, utility, answers the question,
"Does it optimize the best for all?"
The ethical norm, rights, answers the question,
"Does it respect the rights of those involved?"
The ethical norm, caring, answers the question,
"Is it consistent with responsibility to care?"
The ethical norm, justice, answers the question,
"Is it consistent with what is fair?"
Arguments for Social Responsibility
(1) business creates problems, and should therefore help solve them; (2) corporations are citizens in our society; (3) business often has the resources necessary to solve problems; (4) business is a partner in our society, along with the government and the general population.
How can companies show social responsibility? Check all that apply.
-Educating the public about a social issue -Making ethical decisions -Donating money to charity
What can management researchers infer based on this study? Check all that apply. (cognitive then interpersonal then strategic then business)
-If managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills. -Cognitive skills show the least change in level required between junior-level and senior-level managers.
You've worked for several years in a department where most employees had recently graduated from college. Tomorrow, however, you start a new position, and most of your coworkers will be nearing retirement age. Based on research findings about people of the Baby Boomer generation, what attitudes can you expect your new colleagues to hold? Check all that apply.
-They tend to believe that hard work and sacrifice should be rewarded. -They tend to place work at the center of their lives. -They tend to feel loyalty to the organization
When the scenario mentions "supporting local schools," which aspect of the organization's internal environment is it referring to?
Culture
There are four steps in the system of scientific management developed by Frederick Taylor.
1) develop a science for each element of the job to replace old rule-of-thumb methods, 2) scientifically select employees and then train them to do the job as described in the first step, 3) supervise employees to make sure they follow the prescribed methods for performing their jobs, and 4) continue to plan the work, but use workers to get the work done.
Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? Check all that apply.
After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well. You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day.
Organizing
Assigning responsibilities for task accomplishment
The "boards of trustees" constitute which aspect of the internal environment?
Board of directors
Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?
Bureaucracies, like government organizations, utilize the bureaucratic procedures first proposed by Max Weber.
Which entity relies upon political action committees as a tool of influence?
Business
Arguments against Social Responsibility
Business lacks expertise in social programs, involvement gives businesses more power, there may be conflicts of interest, and business exists to generate profit for the owners
Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.
Buyers
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.
Controlling
Which of the following activities is most likely part of a typical work day for Ana?
Creating a schedule that shows which days customer service representatives are expected to work.
Which of the following statements about culture are true? Check all that apply.
Cultural problems can arise when two companies with different cultures merge. A major way to shape culture is by bringing outsiders into important leadership positions.
In companies that strive to be first to market with new technology, the risk that employees may divulge trade secrets is great.
Employee's treatment of organization
When a company starts a new division and recruits people to do the work, which aspect of its internal environment is it most directly changing?
Employees
When the scenario refers to "over 40,000 workers," it is referring to which aspect of the internal environment?
Employees
Reducing energy use and plastic shopping bag waste
Environment
Which scientist was primarily associated with the development of scientific management?
Frederick Taylor
Which of the following statements is true?
Frederick Taylor developed mathematical models to predict employee productivity. CORRECT: Management science is focused on developing mathematical models. Henri Fayol is the father of management science.
Which entity relies upon consumer protection legislation as a tool of influence?
Government
Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?
Human
As a manager, you need to consider how technology impacts your organization's culture. Over the last decade, which of the following has been one of the most pronounced effects of technology on the workplace?
It has increased the pace of work and promoted working outside traditional work hours.
What premise of ethical leadership is supported by the Siemens story?
Leaders serve as role models for others.
The CEO of an airline talks to a group of reservation agents to acknowledge their contributions to the company's success.
Leading
How can we explain the increase in the diversity of the labor force?
Legislative requirements for diversity
Because 68 percent of Google's workforce is male and about 90 percent is White or Asian, what can be inferred about decision making at Google?
Less than optimal
Controlling
Monitoring activities and making corrections
If you know that Ana holds the highlighted position in the organizational chart shown here, she is probably a administrative manager. A job title associated with that level of management is __________________. (highlighted position is 3nd row from the top)
Office manager
At Zappos, managers are committed to making workers happy.
Organization's Treatment of Employees
The manager of a pizza restaurant creates a schedule to determine which employees will work on New Year's Eve.
Organizing
What role does the Johnson family play in Fidelity's internal environment?
Owners
The new CEO of an online music company determines that the company will continue selling subscription services, but it will also design a website that appeals to nonsubscribers.
Planning
In your role as manager of the quality assurance program, you observe that one of the products manufactured by your company has a safety feature with a high rate of malfunction. What should your first step be?
Report the issue to your supervisor
Who was one of the first managers to recognize the importance of human resources?
Robert Owen
Which law requires CEOs and CFOs to personally vouch for the truthfulness of their firms' financial disclosures?
Sarbanes-Oxley Act
Assisting with disaster relief
Social Welfare
Implementing school nutrition programs
Social Welfare
AT&T, a cable provider, merged with DirecTV, a satellite provider.
Substitutes
All organizations operate within an environmental context. Which dimensions are associated with the general environment? Check all that apply.
Technological and regulatory
If you decide to give a presentation on quality, which topics might you include? Check all that apply.
The competitive advantage offered by quality products and services The tendency for quality improvements to lower costs The positive relationship between quality and productivity
Douglas McGregor explained the management as Theory X and Theory Y.
Theory X: people do not like to work and managers must coerce employees Theory Y: people are internally motivated to reach goals
The most important reason for today's managers to study the history of management is so they can...
avoid the mistakes of the past
A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.
competitors
A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ___________ who already have established relationships with suppliers and customers.
competitors
Other oil companies increasing their market share while BP focused its resources on addressing the oil spill
competitors
Though generally managers are thought to plan, organize, lead, and control across four types of organizational resources, managers may specialize in one specific resource area. For instance, _____________ primarily manage employees and decisions related to employee efficiency and effectiveness.
human resource managers
The Vitale story illustrates how ethical issues in ___________ can threaten the rights of individuals.
information technology
High job-satisfaction ratings from current employees
internal environment
One employee telling another, "It's just the way we do things around here—it's our organizational culture."
internal environment
art characteristics
intuitive and experience
The first study conducted at the Hawthorne plant as part of what is now known as the Hawthorne Studies sought to assess whether...
lighting in the workplace affected productivity
