MGMT3301 EXAM 3

What is an example of direct pay?

performance-based pay

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the ________ stage.

performing

Miguel is part of an organizational behavior project group. The group decided on the overall theme of its project and individual members are now completing specific sections. Miguel has been emailing Betsy almost every day asking her opinion on various parts of his section. The group tends to sit together in class, and they have decided to go out for coffee after class next Tuesday. What phase of group development is Miguel's group in?

performing

The ideal size for a team most depends on the

task at hand.

An examples of a current liability is

(employment taxes, accounts payable, state unemployment insurance) all of these.

What is an example of indirect compensation?

(health insurance, disability payments, retirement programs) all of these

Research suggests that up to ________ of manufacturing firms are using some form of lean in their business.

70%

Which is an example of a traditional team?

As the district manager, Cho assigns work to other team members and is accountable for the team's results.

How could a firm best satisfy an employee's safety needs?

Create a job security clause in the employment contract.

________ involves actively appreciating and using the differing perspectives and ideas that individuals bring to the workplace.

Diversity management

Why do people work less hard when they are working with other people?

It's a matter of fairness.

The tendency of individuals to put in less effort when working in a group context is called

Ringelmann effect

What statement is accurate about top management teams?

Top management teams are important for their symbolic roles.

The perception labeled "expectancy" is a result of asking oneself:

Will my effort lead to high performance?

Collective efficacy refers to

a group's perception of its ability to perform well.

Individuals who want to be liked and accepted by others, and when given a choice, prefer to interact with others and be with friends have a high need for

affiliation.

Cho is a U.S. citizen who is temporarily working in Hong Kong. As such, Cho is

an expatriate.

Baruth is selling his chain of stores. A potential buyer wants to know what the stores are worth and how much is financed through debt or the owner's investment. What financial document is the buyer seeking?

balance sheet

Ryan is a manufacturing sales rep. He works until 2 every day and is behind on his paperwork. His manager suggests Ryan work full days in the field, then take Fridays to do paperwork. What kind of control is the manager using?

behavioral control

Well-designed, organizational controls can provide benefits such as

better ability to manage uncertainty and complexity.

Sophie maintains a list of all planned expenses and revenues for her business. This is a

budget

Three types of fairness theories include

distributive justice

The advantage of breaking out sales and cost of goods sold/sales into separate categories instead of one category is that it

enables you to make inventory and sales decisions about each product individually.

Researchers identified a personality trait that explains different reactions to inequity and named this

equity sensitivity.

Which SHRM practice would answer the question: To what extent does our company have the right structures, communications systems, and policies to create a high-performing organization?

governance

Which item is a motivator in Herzberg's theory of motivation?

recognition

The theory based on the work of Pavlov in behavior conditioning, and the later work of Skinner on operant conditioning is

reinforcement theory

In the job characteristics model, whether a person's job substantially affects other people's work, health, or well-being is referred to as

task significance.

Which Workforce Scorecard sequential element answers the question "Has the workforce achieved the key strategic objectives for the business?

workforce success

According to the text, during a meeting there are several things you can do to ensure the team starts and keeps on track, which include:

Follow the agenda.

The first step in organizational control is

establish standards.

Those who want to influence others and control their environment have a high need for

power.

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

A criticism of Herzberg's theory of motivation is

( the primary research methodology used to arrive at hygiene and motivator factors is flawed, the classification of factors as hygiene or motivator is not as simplistic as it appears, the quality of supervisors or relationships may impact whether employees are assigned interesting work or recognized for their potential) all of these.

Prior to the meeting, it is best practice to

(decide who should be at the meeting, send out a meeting reminder, create and distribute an agenda) do all of the above.

What scenario best demonstrates Steven Kerr's observation "the folly of rewarding A while hoping for B"?

A manager who orders the release of manufactured parts with known defects to meet a deadline in spite of the company's highly advertised quality commitment is rewarded.

Zoe and Zane are graphic designers at Highland Lithographics. Both have the same job description and were hired at about the same time. Earlier this month, Zoe found out that Zane makes $15.00 an hour while she makes $12.00. What theory of motivation best explains why Zoe went to her boss to complain about the pay disparity?

Equity theory

Which statement best describes Hackman and Oldham's job characteristics model?

Five core job characteristics lead to three psychological states which lead to work-related outcomes.

Kohsoom is a new project team leader. Jerome is chatting with him about some of the problems that could arise and prevent his team from being successful. Jerome should offer what advice to overcome barriers to team success?

Floundering often results from a lack of clear goals; clarify goals from the outset of the project.

A set of management practices that attempt to create an environment within an organization where the employee has greater involvement and responsibility is:

HPWS

Three new nurses began working at the hospital on the same day. Each one is a new graduate with similar training, but they graduated from different universities. Nurse A finds out that Nurse B earns more per hour than he does, while Nurse C earns less than either one. In this scenario, who is an appropriate referent for Nurse A?

Nurses B and C

Which statement about lean control is accurate?

There are many definitions of lean and little agreement about its core principles.

Why is it important to measure nonfinancial outcomes?

They can impact long-term profitability.

Which element is recommended for writing an effective job description?

Use key words taken from a list of common search terms.

Which question would a manager ask to help "grow" an employee?

What assignments have you found most interesting?

Talent management means

anticipating the need for human capital and devising a plan to meet demand.

A study found that organizationally set difficult goals were associated with higher levels of ________ than goals set by individuals.

anxiety

SMART goals are ones that

are quantifiable.

Which area of questioning is not allowed in a job interview?

arrest records

When new employee Maurice violated the company's harassment policy, he was immediately fired. Since the company had no written hiring and firing procedures, what concept did the company follow?

at-will employment doctrine

Which type of control is thought of as a real-time control?

concurrent control

One type of control proactivity is

concurrent control.

To influence instrumentality, managers can

consistently reward high performers.

When reinforcers follow all examples of positive behavior, you are using a ________ of reinforcement.

continuous schedule

The superintendent of the school district wants to emphasize a new focus on diversity and inclusion by writing a new mission statement for the district. She is engaged in the ________ task role.

creator

Adrian always challenges team members' positions on various issues discussed in the weekly meeting. Alecia told him yesterday, "I'm always prepared when I present ideas to our team because I know you will question everything and make us see the other side of every issue." Adrian performs the task role of ________ on the team.

critic

Teams with individuals from different parts of the organization are called

cross-functional teams

A key benefit for organizational controls includes moving decision making to those closest to customers and areas of uncertainty. What type of decision making is this?

decentralized

A common barrier to effective teams are overbearing behaviors that may hurt team morale or the momentum of the team. This is an example of

dominating team members.

Jake wonders if his late nights at the office over the past year have boosted his overall performance. This is an example of which aspect of expectancy theory?

expectancy

Controls can cost the organization through

failed implementation.

One of four top mistakes companies appear to make regarding how to set and use nonfinancial controls effectively is

failing to set appropriate performance targets.

A supervisor on an assembly line creates a report every week detailing what occurred on the line that week and offering suggestions about what improvements could be made to increase production. This is an example of

feedback control.

The type of control that permits managers to use information on past performance to bring future performance in line with planned objectives is

feedback control.

Research on equity theory suggests those who

feel over-rewarded experience little distress over the situation.

The use of debt-to-equity ratios to measure performance is a form of

financial control.

Providing a reward after a specified period of time, such as a sales bonus once a month, is what schedule of reinforcement?

fixed interval

What is an example of non-monetary pay?

flexible hours

According to Maslow, physiological needs may be satisfied by

food

McKinsey and Co's study to identify links between a company's financial performance and its success in managing talent focused on three talent management practices. All three had a common theme, which was

global

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?

groupthink

Lidia works as the administrative assistant for a busy real estate team. She schedules client appointments, and resolves many routine client questions or issues, although confidential matters are handled by individual agents. In addition, Lidia maintains the website for the entire team, and is responsible for its social media presence. Lidia's job can be described as

high in task significance.

A study analyzing 132 U.S. manufacturing firms found that companies using HPWS had

higher labor productivity than competitors.

The simple premise of Maslow's hierarchy of needs theory is

human beings have needs that are hierarchically ranked.

Employees provide the organization's

human capital.

Arielle is part of a team charged with developing a new name for a product. This is a(n) ________ task.

idea generation

An example of extinction is

ignoring a coworker who is telling dirty jokes.

Michel Magnan's research on profit-sharing plans found that companies with profit sharing plans had

improved organizational performance after implementing the plans.

What is typically included in compensation systems?

incentives

Which financial statement shows the results of the organization's operations, such as revenues, expenses, and profit or loss?

income statement

When conducting a performance review, begin with

instances of positive performance.

The communicator role includes behavior that

is targeted at collaboration such as practicing good listening skills.

Southwest Airlines attributes its success to

its people.

According to the text, what is considered a key element in an HR system?

job design

Marta works on an auto assembly line. Last year she was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, she is also responsible for welding all parts of the entire left rear wheel area and checking for quality workmanship. Marta's position underwent a job redesign using

job enlargement.

When an organization moves employees from job to job at regular intervals, it is practicing

job rotation.

Breaking down tasks to their simplest components and assigning them to employees so that each person performs few tasks in a repetitive manner is called

job specialization

A caterer accepts a large order for a school function. On the morning of the event, stations are set up to make the 500 sandwiches ordered for that day. Station one has two individuals cutting sandwich buns, station two has four individuals placing the meats and cheeses on the rolls, station three adds condiments and wraps the sandwich. The individual who devised the sandwich-making production plan is operating under a

job specialization approach.

A core principle of lean control, meaning continuous improvement, is expressed by the word

kaizen

An example of a fixed asset is

land

The ________ asks a series of questions about a new product or service that enables individuals to quickly and easily visualize potential business models.

lean canvas

If $20,000 is made as a down payment and $80,000 is financed with a bank note to buy land and a building, the $80,000 is the

long-term debt

A formal work group is

made up of managers, subordinates, or both with close associations among group members that influence the behavior of individuals in the group.

Which is the best example of intrinsic motivation?

mentoring someone at work because you enjoy it

Job performance is viewed as a function of three factors:

motivation, ability, and environment.

The implication of the ERG theory is that we need to recognize

multiple needs may be driving an individual at a given point.

According to acquired needs theory, individuals acquire three types of needs as a result of their life experiences, including

need for power.

In which of the following stages are the group participants polite and confict-avoidant?

norming

Which stage in Tuckman's group development model is characterized by the establishment of ground rules and operating procedures by group participants?

norming

Maslow's theory of motivation suggests employee needs are

ordered.

On a balance sheet, liabilities are categorized as current liabilities, long-term liabilities, and

owner's equity.

Alderfer's existence needs correspond to Maslow's

physiological and safety needs.

A work team is assessing the viability of opening a new manufacturing plant. One person focuses on the financial aspects, another person consults with the government about laws and regulations, and a third person determines the staffing needs. Each person works independently, but findings rely on input from all three people. What type of task interdependence is demonstrated?

pooled

Manik is part of a team doing engineering design on an advanced hybrid automobile. Manik's team has completed designing the vehicle and are now ready to hand off to a new team who will build a prototype. The new team is responsible for

production tasks.

What concept was developed by paleontologists who believed that evolution occurred in rapid, radical spurts rather than gradually over time, a concept that was later applied to organizational change?

punctuated equilibrium

One way to satisfy self-actualization needs is to

pursue a master's degree through a company's tuition reimbursement program.

Maslow's theory of motivation is criticized because

research does not support the argument that satisfied needs no longer motivate behavior.

Which compensation elements are not required by law?

retirement programs

Daisha designs merchandise displays for a high-end department store. She often works late to make her displays especially creative and unusual because she enjoys the comments from shoppers. According to Maslow's hierarchy, Daisha's job performance satisfies what need?

self-esteem

"Suppose you came up with a faster way to do a task, but your team was reluctant to make the change; what would you do?" is an example of what kind of interviewing?

situational

What kind of roles help to make groups feel more cohesive, and less likely to suffer from social loafing or groupthink?

social roles

According to Gersick's punctuated equilibrium model, groups repeatedly cycle through which two group development stages?

storming and performing

With the scorecard and strategy map, managers break broad goals down into

strategies

The HR people strategy needs to be aligned with the company's ___________ to keep the focus on outcomes.

strategy

When writing a team contract, questions about who to contact if you cannot make a meeting and how often the team meets are part of which contract element?

team communication

Pooled interdependence exists when

team members work independently and combine their efforts to create the team's output.

Task interdependence refers to

the degree that team members are dependent upon one another to get information, support, or materials from other team members.

Interactional justice is understood to be

the degree to which people are treated with respect, kindness, and dignity in interpersonal interactions.

An example of variable expenses is

travel expenses.

The ________ is the set of activities that the business is performing to bring a finished product to the customer.

value stream

A bonus is an example of

variable pay.

What is at the top of the Balanced Scorecard hierarchy?

vision & mission

What should be included in a personal balanced scorecard, according to Hubert Rampersad?

your physical and mental state