MGNT 357 1 2 4

The fundamental purpose for the existence of any organization is described by its:

mission statement.

Crops grown at a farm are an example of:

nonmanufactured goods.

Which of the following would be least important in the pursuit of a time-based strategy?

cost minimization

The term "degrees of newness" is associated with:

degree of design change.

Which of the following is an example of a postponement tactic?

delayed differentiation

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

development.

One of these is not a characteristic of a well-designed service system:

distributed computer networks

A disadvantage of global teams for product design is that:

ease of face-to-face meetings is absent since members are located everywhere.

Measurements taken at various points in the transformation process for control purposes are called:

feedback.

One way to increase reliability is to:

improve preventive maintenance procedures.

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

88.2

Hazel had worked for the same Fortune 500 company for almost 15 years. Although the company had gone through some tough times, things were starting to turn around. Customer orders were up, and quality and productivity had improved dramatically from what they had been only a few years earlier due to a companywide quality improvement program. So it came as a real shock to Hazel and about 400 of her coworkers when they were suddenly terminated following the new CEO's decision to downsize the company. How should Hazel expand next year? What is the best slogan to put on neighborhood fliers to advertise her business? How should she go about hiring new workers? How can she make her business more sustainable/green? How can Hazel increase her service efficiency? The amount of work Hazel has fluctuates from day to day; how can she get a more regular income stream? A large professional service offers to buy her out, what should she do? What operations strategy is Hazel following? Hazel cut 10 lawns last year and plans to cut 12 this year. What will her productivity growth be? If Hazel uses 2 workers to cut 20 lawns, what is the partial labor productivity? Which implication would occur if sustainability was Hazel's organizational strategy? Hazel makes $1200 by using $400 of labor and $200 of materials. What is the multifactor productivity? An operation scheduled to produce 100 items has 10% scrap. Material input is 50. If scrap was eliminated, by how much would productivity increase?

Develop new lawn care services based on current customer requests Your neighbor cares about your lawn like you do! Hire people she knows or people who share her sense of community Compost weeds and grass clippings to make her own fertilizer Schedule adjacent yards on the same day to care for them as one 'big' yard Agree upon regular weekly schedules of care for her customers Resist selling because her customers buy because of her. Also, she enjoys this job. Superior customer service 20% 10 waste management 2 0.2

Which of the following statements about CAD is not true?

It is used successfully by all manufacturing companies.

Excitement characteristics are categories in the _________ model.

Kano

Operations management requires: Operations management incorporates which of the following groups? What would cause a business to change its product or service design? What is the first step in creating a new operation? What statement best describes Hillerich & Bradsby's ERP system? Which statement best describes the reason for opening the Hotel Monaco?

Knowledge of the facts and how to interpret information Suppliers, employees, distributors, and retailers Changes in the market The design of the product and the process that will produce it All information is stored in one database, and production is based solely on demand Changes in the market forced the company to rethink its service design by opening a boutique hotel providing specialized services.

An example of a tactical operations management decision is determining employment levels.

T

Service design generally differs from product design in which of the following ways?

There is less latitude in detecting and correcting errors prior to delivery.

An example of a strategic operations management decision is the choice of where to locate.

True

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

True

Which of these factors would be least likely to affect productivity?

advertising

A catering company prepared and served 385 meals at an anniversary celebration last week using nine workers. The week before, seven workers prepared and served 260 meals at a wedding reception. labor productivity for each event

anniversary: 42.8 Wedding: 37.1

Elements of the service process in which there is little to no contact with the customer are referred to as:

back-of-the-house.

Designing for recycling helps facilitate:

compliance with regulatory environments.

Unique attributes of firms that give them a competitive edge are called:

core competencies.

Operations management involves continuous decision making; hopefully most decisions made will be:

informed.

The term "standardization" is closely associated with:

interchangeability.

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

internal audits

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

internal supply chain.

Marketing depends on operations for information regarding:

lead time.

The responsibilities of the operations manager are:

planning, organizing, staffing, directing, and controlling.

Competitiveness doesn't include:

profitability.

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

reverse engineering.

Product design and process selection are examples of _______ decisions.

system design