MGNT Exam 3

Which of the following types of information would typically be collected as part of a job analysis?

All of these

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

Always resolve issues by consensus

Which of the following is NOT necessary for stretch goals to effectively motivate teams?

Conflict management training

____ describes the average level of ability, experience, personality, or any other factor on a team.

Team Level

bureaucratic immunity

The achievement of stretch goals is made easier when the team members have ____.

Which of the following statements regarding downsizing is true?

When downsizing, outplacement programs can help the company maintain a positive image in the community

Virtual teams ____.

are very flexible

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements

Which of the following is a method used for compensating employees for team participation and accomplishments?

gainsharing

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Affective Conflict

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?

Lecturing and planned readings

Which of the following statements about performance appraisal is true?

Most employees and managers intensely dislike appraisal process

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

Work sample tests

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it ____.

allows the company to use employees from various departments with varying perspectives to attack the task

____ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers.

gainsharing

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

All of these describe advantages teams have over individuals in the decision-making process.

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?

Aptitude test

Which of the following is an internal recruiting method?

Career Paths

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

Cognitive ability test

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds' teams are using ____.

Cross training

The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.

Disparate treatment

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

Hostile Work Environment

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.

Norming

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____.

Project team

Reforming

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using ____.

Work teams

Affective conflict

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

In the stages of team development, a team moves from growth to decline during the ____ stage.

de-norming