MGS425 - Chapter 10
2. Email is always the best form of communication to use for large audiences. a. True b. False
False
3. Communication becomes simpler when you increase the number of team members. a. True b. False
False
4. The best person suited to monitor communications for a particular project is the project manager who is leading the project. a. True b. False
False
5. Status reports should be written in a consistent format, regardless of the stakeholders' needs. a. True b. False
False
1. Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications. a. True b. False
True
2. Rarely does the receiver interpret a message exactly as the sender intended. a. True b. False
True
4. Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable. a. True b. False
True
9. Using the formula for calculating the number of communication channels, how many channels would two people require? a. 1 b. 2 c. 3 d. 4
a. 1
14. Which document describes what the project team has accomplished during a certain period? a. progress reports b. status reports c. forecasts d. lessons-learned reports
a. progress reports
11. An example of pull communication is _____. a. meetings b. video conferencing c. voice mails d. blogs
d. blogs
13. Which document describes where the project stands at a specific point in time? a. progress reports b. status reports c. forecasts d. lessons-learned reports
b. status reports
8. As the number of people involved in a project ____, the complexity of communications-____. a. increases, decreases b. decreases, increases c. increases, stays constant d. increases, increases
d. increases, increases
12. Which communication method is most appropriate for assessing the commitment of project stakeholders? a. wiki b. e-mail c. website d. meeting
d. meeting
6. The output of the _____ process is a communications management plan. a. managing communications b. reporting performance c. controlling communications d. planning communications
d. planning communications
1. Choose the best option below that illustrates an example of informal communication. a. Discussing weekend plans with the division senior VP in the elevator. b. Memorandum sent by management to all employees via email. c. Memorandum sent by management to all employees via hard copy. d. Policy change discussed by management in a departmental meeting
a. Discussing weekend plans with the division senior VP in the elevator.
15. Which question is typically addressed by a project forecast? a. How much more money will be needed to complete the project? b. Does the quality of output match our goals? c. Are our clients satisfied with the speed and quality of work on this project? d. How comfortable are employees with the software and technology being used on the project?
a. How much more money will be needed to complete the project?
7. Which method of communication is likely to be most effective for conveying sensitive or important information? a. short face-to-face meetings b. e-mails c. telephone conversations d. reading reports from other team members
a. short face-to-face meetings
3. What term describes information that is sent to recipients at their request via Web sites, bulletin boards, eLearning, knowledge repositories like blogs and other means? a. Push communications. b. Pull communications. c. Interactive communications. d. Customer communications.
b. Pull communication
10. During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)? a. closing b. execution c. planning d. monitoring and controlling
b. execution
