MGSC 346 Quizzes

The following statements are true with regard to competitiveness, order winners and order qualifiers

-As products mature, order winners become order qualifiers. -In the 'Baby Stroller Cleaning Services' article, a company's ability to repair a stroller would be considered an order winner. -In the restaurant industry, cleanliness is considered an order qualifier. -Order winners can also come from non-manufacturing areas, such as after sale service.

In an assembly operation at a furniture factory, four workers assembled 160 dining chairs per day. What is the labor productivity of this operation?

40 chairs/worker/day

In the Home-Style Cookies case, productivity was improved in all the following ways (check all that apply):

Cutting cookies diagonally. Increasing the length of oven Using broken cookies in the oatmeal cookies Reclaiming heat from the oven to heat water that was used for heating the building. Baking dark-colored cookies after light-colored cookies

The Operations function helps businesses compete by doing the following (Check all that apply)...

Delivering the product/service faster than its competitors Offering a variety of products and customizing them as needed Managing inventories Identifying an appropriate location Managing quality of its products and/or services

The process selection as per the Product Process Matrix is based on:(I) How much variety can the process offer? (II) What is the target market for the product/service? (III) How will the product/service be priced? (IV) At what volume will the process need to operate?

I and IV

Which of the following statements are true with regard to the Japanese Perspective on competitive priorities, The Sand Cone Model, and how World Class Manufacturers (WCMs) view competitive priorities as mutually supportive (Check all that apply)?

It is possible for companies to pursue multiple competitive priorities simultaneously It is possible for companies to pursue more than one competitive priority. When the emphasis on 'quality-of-conformance' increases, then scrap, defect rates, frequency of rework, etc., all reduce, which in turn reduce the production costs While improving product flexibility, the delivery speed and delivery reliability may be simultaneously improved

Which of the following are characteristics of process layouts? (Check all that apply)

Material handling is slow and inefficient compared to product layouts In-process inventories are high Equipment utilization rates are lower compared to product layouts Reduced spans of supervision (fewer number of workers per supervisor) compared to product layouts

The GolCart company assembles 100 golf carts in eight hours with five workers and one machine. Labor costs are $10 per hour and the machine cost is $50 per hour. The carts sell for $800 each. The company utilizes other inputs, such as borrowed capital, electric power, leased buildings, etc., but doesn't have the cost data available for those inputs. What is the multi-factor (labor and machine) productivity for this company?

One hundred dollars worth of carts produced per dollar spent on labor and machine.

Which of the following statements are true about the process selection and facility layout decisions?

Product variety and volume are two key inputs in the process selection decision What type of machines and equipments a company should get is influenced by the process type. For example, a job shop should get general purpose machines and tools to handle a variety of jobs. Process selection and capacity planning are mutually dependent decisions (NOT independent of each other) The type of process selected affects the choice of layout. For example, for a repetitive or line process, a product layout is better.

Which of the following is NOT a benefit of using models for decision-making?

Quantitative information may be emphasized more than the qualitative information

All of the following are typically considered the reasons for an organization's failure, EXCEPT:

Removing internal communications barriers.

Coordinating the activities among various organizations, including suppliers, manufacturers, distributors, and retailers is called...

Supply Chain Management

The Operations function in an organization is primarily responsible for (pick the most appropriate response)

The creation of goods or provisions of services

Which of the following are the reasons to do proper layout planning? (Check all that apply)

To improve employee morale To eliminate or minimize accidents To reduce or eliminate bottlenecks To lower material handling costs

Operations managers generally do not like variability or variations in production or service requirements for the following reasons: 1. Variations are disruptive 2. Variations may result in additional costs or delays 3. Variations do not facilitate the uninterrupted production of larger quantities using the same setup.

True

Service operations, such as movie theaters, provide "psychological utility" for customers.

True

Supply Chain Management deals with processes across multiple firms whereas Operations Management deals with processes within a single firm.

True

The following statements are true about models as used in business operations: 1. Models are an abstraction of reality. 2. Models are simplification of a real-life phenomenon.

True

Vertical alignment refers to the alignment of operations strategy with business strategy and corporate strategy.

false

Which of the following statements are true about the SWOT analysis

opportunities and threats are considered a part of the external analysis. facilities and equipment are considered internal factors. financial resources are among the key internal factors.

Based on the service classification taxonomy using labor intensity and customer contact as two dimensions, one-on-one tutoring service will be classified as a:

professional Service

As per the Operations Strategy Framework, (i) Technology and (ii) Performance Measurement Systems are examples of a(an) (i)_______ decision and a(an) (ii)___________ decision respectively.

structural, infrastructural

Vertical integration refers to the extent of ownership of a supply chain. For example, if a company owned the farms to grow wheat, the grinding mill to make flour, the bakery to bake breads, and the retail stores to sell the bread, it would be considered a highly vertically integrated company.

True

Yield is a way of measuring productivity in services, such as rental car companies, hotels, etc., that have fixed capacity.

True

Which of the following are true with regard to Operations Strategy (check all that apply):

When operations strategy is aligned with other functional strategies, such as finance and marketing, then horizontal alignment is said to be achieved. Operations strategy is a functional strategy because operations is a function in an organization. Operations strategy is formulated to guide the structural and infrastructural decisions in the operations/manufacturing function. Operations strategy cannot be developed independent of the business strategy and corporate strategy. When operations strategy is aligned with business strategy and corporate strategy, it is called vertical alignment.

The following is true about cellular layouts (Check all that apply):

Workstations are grouped in a cell based on the operations needed on a set of similar items, or part families. Cells are like mini assembly lines. Cells are based on the concept of Group Technology.

'The set of goals and policies that guide operations decisions in the structural and infrastructural areas' is called:

operations strategy

The following information is required for the design of a "process" layout (Check all that apply):

a list of departments or work centers a projection of work flows between the departments or work centers the distance between locations

The skill or ability of a firm that gives it a competitive edge is called:

core competency

The following are key steps toward improving productivity (check all that apply):

developing productivity measures for all operations identifying bottleneck operations establishing reasonable goals for improvement measuring productivity and publicizing the improvements and productivity enhancements

Service layouts, such as that of retail stores, are associated with the following...

maximizing revenue by increasing customer exposure and distance travelled through the facility

All of the following are operations that convert some form of inputs into desired outputs: 1. Manufacturing operations, such as laptop assembly, food processing, etc. 2. Service operations, such as banks, hospitals, airlines, hair salons, etc.

true

It is hard to measure productivity in services because of a high degree of variability due to customer involvement in the service delivery process.

true

The Balanced Scorecard approach helps develop measures that are consistent with the organization's vision and strategy.

true

The following are the four basic sources of process variation or variability ... 1. Product mix or the variety of goods and services offered 2. Demand variations. 3. Natural or inherent variability in a process, also called random variation 4. Assignable variations caused by defective materials, incorrect processes, out-of-adjustment equipment, people errors, and environmental factors such as extreme weather.

true

Which of the following are true about Productivity? Please check all that apply.

when output is divided by one input, it is called a partial measure of productivity. when output is divided by more than one input but not all inputs, then it is called a multi-factor measure of productivity productivity is calculated as output divided by input.