MGT 173 Midterm

a business plan should project approximately how many years in the future

3-5

2. If done properly, it is always possible to make a completely rational, risk-free decision. (pg 163) a) True b) False

False

3. Which of the following descriptions of workplace climate would stimulate innovation and creativity? (pg. 177) a) Low tolerance for impractical suggestions b) Low tolerance for ambiguity c) Low tolerance for risk-taking d) Minimum number of rules, procedures, and policies

Minimum number of rules, procedures, and policies

2. Which of the following tools is used to show the relative importance of several causes of a problem? (pg. 171) a) Pareto chart b) Fishbone diagram c) Vroom decision-aid chart d) Yetton problem diagram

Pareto chart

Which equation accurately describes how motivation interacts with other variables to influence performance?

Performance = Motivation X Environment X Physical and Mental

Span of control refers to

The number of subordinates reporting directly to a single manager

1. According to Vroom's 1973 model of decision-making, a manager making a decision on his or her own would be using an autocratic approach to decision-making. (pg 163-4) a) True b) False

True

3. A non-programmed decision is more likely to require a creative approach to decision-making than a programmed one. (pg. 162) a) True b) False

True

4. The more alternatives are available in decision-making, the more likely a satisfactory decision will be made. (pg. 174) a) True b) False

True

5. When choosing an alternative, one alternative that is always available is to do nothing. (pg. 190) a) True b) False

True

Nonmaleficence is rooted in medical ethics, and can be thought of as "First, do no harm."

True

data and information are different in that

a) Data is essentially raw or unorganized information b) Information is data that has been organized, accurate, and timely c) Information is presented in a context that gives it meaning and relevance d) Data alone may be difficult to interpret, but information increases understanding

Vroom's Expectancy Theory concurred with other theories in believing that people are motivated by unmet needs, but further posited that

a) People can decide how they will and will not behave to meet these needs.

Which of the following best describes Adams's Equity Theory?

a) People expect to be rewarded equally for equal effort as compared to their peers.

Maslow's Hierarchy of Needs model organizes an individual's needs in the order in which an individual will seek to satisfy them: higher-level needs become dominant drivers of behavior only after the lower-level needs are met. Which of the following correctly orders the needs outlined in this model, from lowest to highest level?

a) Physiological, safety & security, social activity, ego, self-actualization

Coordination and integration in the organizational design literature refers to

a) Ways to achieve unity of effort by all participants in an organization

Which of the following is an example of a manager's use of reward power?

all of the above

The fundamental building block in all organizational designs is

an individual position

four elements of "respects for persons"

autonomy, truth telling, confidentiality and fidelity

Locke's Goal-Setting Theory, Adams's Equity Theory, and Vroom's Expectancy Theory of choices are all key studies in which perspective of motivation?

behaviors perspective

5. When participants are much more involved in developing implementation decisions than the manager, this is considered a __________ implementation approach. (pg. 193) a) Top-down b) Bottom-up c) Participative d) All-inclusive

bottom up

1. In Vroom's 1973 decision-making model, one type of decision-making would include a manager who shares information with relevant participants in a group, and asks for their ideas and suggestions in a group setting, but ultimately makes the decision on his or her own. Which type of decision-making approach would this be, according to Vroom's model? (pg. 164) a) Consultative decision-making b) Autocratic decision-making c) Group decision-making d) Democratic decision-making

consultative decision-making

Other than legitimate power, the other 4 types of interpersonal power include all of the following except

control power

4. ____________ are useful in evaluating alternative solutions when decisions are linked together over time, each having various possible outcomes. (pg. 181) a) Pareto charts b) Payoff tables c) Decision trees d) Decision grids

decision trees

what are the three core management activities

developing/strategizing, designing and leading

what are the three distinct types of work done in health programs

direct, support and management work

Specialization means expertise based on

education

Your manager informs you that he is promoting you from Researcher to Senior Researcher of the project you have been working on. Unfortunately, funding is tight so you will not be rewarded with a pay raise. Which of the 5 levels of needs on Maslow's Hierarchy of Needs is your manager attempting to satisfy with this promotion?

ego

what are the 3 key components of situational analysis

external situation analysis, internal situation analysis and inventory of desired results

A logic model focuses only on the program itself, and should not take into account the external environment of the program.

false

A manager should never change program objectives once work has begun.

false

Because the external environment of health programs can be difficult to predict, it is best not to specify a timeframe in which goals/objectives should be completed.

false

Developing/strategizing for a new program is almost identical to the process of developing/strategizing for an established program

false

Health determinants include personal, social, and environmental factors, but do not include economic factors.

false

Managers typically perform all 3 of the core management activities only if they are at higher levels within an organization.

false

Programs and projects mean the same thing, and the terms can be used interchangeably.

false

Span of control does not affect organizational design

false

The core activities of managers are usually carried out independently of one another.

false

The goals in Locke's Goal-Setting theory can be conscious or subconscious, and need not necessarily be accompanied by intentions.

false

The patterns of relationships established by managers that organize humans and other program resources are considered informal designs.

false

exaamples of a managers interpersonal roles

figurehead and liaison

A financial analysis, human resources analysis, marketing analysis, and operations analysis are all characteristics of

internal situational analysis

Which sources of interpersonal power are generally restricted only to managers

legitimate, reward, and coercive

examples of a managers informational roles

monitor and spokesperson

examples of a managers decisional roles

negotiator and resource allocator

Another name for legitimate power is

positional power

Your long-time co-worker and your new manager often disagree about how best to implement a health project, yet most of your colleagues prefer the personality of your co-worker, and often follow his lead even at the risk of offending your manager. Your co-worker likely possesses more of which kind of power than your manager?

referent power

The three basic components of a logic model are

resources, work processes, and desired results

what does swot stand for?

strength, weaknesses, opportunities and threats

why do projects differ from programs

they are smaller and more focused AND they are temporary and more specific

A program is a type of organization

true

An analysis which focuses on the shared values of participants would likely be part of a human resource analysis, a component of an internal situational analysis.

true

Generally the more professionally and technically trained individual participants are, the less supervision is required, and the wider the span of control can be

true

Health services are a health determinant.

true

In Adams's Equity Theory, the absolute value of the ratio of effort to reward is much more important than the perceived value of the reward, relative to effort

true

In large organizations, it is usually the mid-level managers who are in charge of organizing work groups and clusters of work groups.

true

Interpersonal power is derived mainly from the authority of one's formal position

true

Scanning, monitoring, forecasting, assessing, and disseminating information are the five steps of an external situational analysis.

true

The key difference between the content and process perspectives of motivation is that the content perspective focuses on what motivates people, whereas the process perspective focuses on how they are motivated

true

Transactional leadership is facilitated by a manager's reward power

true

Transformational leadership refers to leadership that brings about major changes within an organization.

true

policy competence is becoming increasingly important for managers

true

Which of the following is not one of the five leader styles identified in Tannenbaum and Schmidt's Continuum of Leader Styles model?

tyrannical

Collecting samples, testing samples, and reporting results are all examples of which components of a logic model

work processes