MGT 222 Chap 10

___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships.

conflict states

A distributive negotiation usually involves a single issue in which one person gains at the expense of another.

True

Dominic's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Dominic needs to be home to take over babysitting from his wife, who works a night shift. This is a work-family conflict.

True

Dysfunctional conflict threatens an organization's interests.

True

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

the dialectic method

High group cohesiveness can actually work against a team.

True

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

True

One of the possible causes of incivility in the workplace is autocratic leadership.

True

The obliging style of conflict handling involves low concern for self and low concern for others.

True

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives

The ___________ styles are inappropriate when the issue is important to you.

Avoiding and obliging

Assigning a particular person to fill the role of critic is known as angel's advocacy.

False

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.

avoiding

Which of the following is not a situation that commonly produces conflict?

individual decision making

Mediation

is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

If a person is a third-party observer of a conflict, the correct approach for him or her to eliminate the conflict is to take sides.

False

Which of the following statements about incivility is false?

Incivility results from interactions with coworkers, but not from bosses or subordinates.

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

Which of the following should a person do to manage conflict?

Be open and honest