MGT 300 Final Exam

Which is the best example of a supervisor making feedback descriptive rather than evaluative?

You have been late to work three days this month

activities such as showing incivility toward other members and withdrawing from the discussion are typical examples _____ activities

disruptive

in a multicultural organization, minimum intergroup conflict ensures that:

diversity does not lead to destructive conflicts between members of majority and minority cultures

A _____ groups together people working on the same product, in the same area, with similar customers, or on the same processes

divisional structure

_________ cultures emphasize creativity and competition

entrepreneurial

Which of the following is an advantage of a divisional structure

expertise focused on specific customers, products, and regions

The market research department, audit unit, and customer service team of a company are examples of a(n) ________ group

formal

in the ______ stage, individuals begin to identify with other members and with the team itself

forming

A _______ structure groups together people with similar skills who perform similar tasks

functional

A ________ refers to the lack of communication, coordination, and problem solving across functions

functional chimney

A _________ structure helps global companies focus attention on the unique cultures and requirements of particular regions

geographical

an organic design is agile with a ________ structure and _________ authority

horizontal; decentralized

which of the following best describes a norm

it is a behavior, rule, or standard expected to be followed by team members

which of the following best describes synergy

it pools diverse talents and efforts to create extraordinary results through collective action

which of the following is true of a self-managing work team

it refers to a team in which members have a high degree of task interdependence

which of the following is true of a distributed team

its members are less likely to get sidetracked by interpersonal difficulties

Brendon, a software engineer at Re-Soft Inc., has to report to two managers at the same time, a functional manager and a team manager. In the context of divisional structures, Brendon is working in a ________ structure

matrix

_______ in organizations involves inclusiveness, pluralism, and respect for diversity

multiculturalism

in the ________ stage, interpersonal hostilities diminish, minority viewpoints are discouraged, and harmony is emphasized

norming

in his role as a coach or team developer, a manager is primarily involved in:

serving as a team's advisor on ways to improve processes and performance

John works in a software services company. he is currently a member of a large team working on a project. John generally tries to avoid taking responsibilities and works as less as possible because he knows that there are other team members who will complete the work. which of the following terms best represents John's behavior

social loafing

as teams increase in size:

social loafing gets easier

Which of the following asks people to identify others to whom they turn for help most often, with whom they communicate regularly, and who gives them energy and motivation

social network analysis

in the _________ stage, the team shifts their focus toward obstacles that stand in the way of task accomplishment

storming

which of the following is an ideal step that leaders can take to ensure that their teams build positive norms

strengthen team cohesiveness

the difference in values, personalities, experiences, demographics, and cultures among the membership are referred to as ___________

team diversity

A(n) _______ is a relatively small set of people with complementary skills who regularly interact and work ___________ to achieve shared goals

team; interdependently

which of the following is true about a team structure

the intention of a team structure is to create more effective lateral relations around and across the organization

as teams increase in size:

the number of potential interactions increases geometrically

which of the following is true of informal groups

they emerge from natural or spontaneous relationships among people

__________ describes managers who actively help to develop, communicate, and enact core values every day

value-based management

in multicultural organizations, informal network integration implies that:

various forms of mentoring and support groups assist in the career development of minority-culture members

a ________ structure uses technology, teams, and temporariness to change shapes and act wherever and whenever needed

virtual

in which of the following situations is groupthink most likely to occur

when members accept consensus prematurely

A team performing very creative and unstructured tasks is most likely to succeed using___________

A decentralized communication network

Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of __________.

A multicultural organization

People with cultural intelligence:

Are flexible in dealing with cultural differences

Through ____________, the stress people experience in their personal lives can create problems forthem at work while the stress experienced at work can create problems for their personal lives

Spillover effects

A basic rule of team dynamics states that the greater the ____________ in a team, the greater theconformity to norms

Cohesiveness

It is common in Malaysian culture for people to value teamwork and to display great respect for authority. Hofstede would describe this culture as high in both __________

Collectivism and power distance

____________ is the idea that jobs that are similar in terms of their importance to the organizationshould be compensated at the same level

Comparable worth

Among the Big Five personality traits, __________ indicates someone who is responsible, dependable, and careful with respect to tasks.

Conscientiousness

Whereas bonus plans pay employees for special accomplishments, gain-sharing plans reward them for ____________

Contributing to cost reductions

Jennifer's team is strained. The team members differ in views and opinions that result in frequent conflicts within the team. But irrespective of the conflicts, things to be achieved are becoming clearer and people are beginning to understand one another's working styles. Which of the following stages of team development does this situation exemplify?

Storming stage

In the _____ way of decision making, full discussion leads to one alternative being favored by most members, and the other members agree to support it

Decision by consensus

An executive pursuing transformational change would give highest priority to which one of thesechange targets? ____________

Organizational culture

_________ is the process of arranging, connecting, and integrating people and resources to accomplish a goal

Organizing

House's __________ theory of leadership says that successful leaders find ways to add value to leadership situations.

Path-goal

When interacting with an angry co-worker who is complaining about a work problem, a managerskilled at active listening would most likely try to _________

Rephrase the co-worker's complaint to encourage him to say more

The first step in strategic human resource management is to ___________

Review organizational mission, objectives, and strategies

The first rule of thumb for gaining integrative agreements in negotiations is to __________

Separate the people from the problems

Elena is a manager who believes in being inclusive in decision making. She allows her subordinatesto voice their opinion about relevant projects. She believes in helping them use their talents fully sothat the organization can benefit the society. She also empowers others by providing them withinformation, responsibility, authority, and trust to make decisions and act independently. Which ofthe following types of leadership styles does Elena follow

Servant leadership

When a member of a cross-cultural team is hesitant to speak up and offer ideas, defers to the teamleader, and avoids accepting praise for individual work, the person is displaying characteristicsconsistent with a __________ culture

Tight

__________ change results in a major change of direction for an organization, while __________makes small adjustments to current ways of doing things.

Transformational; incremental

In which of the following situations is groupthink most likely to occur?

When members accept consensus prematurely

A student volunteers to gather information on a company for a group case analysis project. Theother members of the group agree and tell her to go ahead and choose the information sources. Interms of delegation, this group is giving the student ____________ to fulfill the agreed-upon task

Authority

In classic two-party negotiation, the difference between one party's minimum reservation point andthe other party's maximum reservation point is known as the _________

Bargaining zone

When members of minority cultures feel that they have to behave in ways similar to the majority culture, this is called __________

Biculturalism

The ____________ purpose of performance appraisal is being addressed when a manager describes training options that might help an employee improve future performance

Development

A manufacturing business with a functional structure has recently developed three new product lines. The president of the company might consider shifting to a/an ________ structure to gain a stronger focus on each product.

Divisional

A/an __________ represents a rather intense but short-lived feeling about a person or a situation,whereas a/an __________ describes a more generalized positive or negative state of mind

Emotion, mood

If a visitor to a foreign culture makes gestures commonly used at home even after learning that they are offensive to locals, the visitor can be described as __________.

Ethnocentric

The critical contingency variable in the Hersey-Blanchard situational model of leadership is__________

Followers' maturity

When shoe maker James Thomas decided to buy full ownership of a manufacturing company in the Argentina, James was engaging in which form of international business?

Foreign subsidiary

An organization chart showing vice presidents of marketing, finance, manufacturing, and purchasing all reporting to the president is depicting a ____________ structure.

Functional

An effective team is defined as one that achieves high levels of task performance, member satisfaction, and ____________

Future viability

Trendy Threads, a clothing organization operating in many countries, varies its clothing in differentcountries according to local tastes and preferences. It groups together employees and tasks workingin the same location. Which of the following structures is Trendy Threads using?

Geographical structure

When Trendy Threads buys cotton in Egypt, has tops sewn from it in India according to designs made in Spain, and then offers the garments for sale in the United States, this form of international business is known as __________

Global sourcing

According to the Blake and Mouton leadership grid, the most successful leader is one who acts with__________

High concern for task and high concern for people

Hofstede would describe a culture whose members respect age and authority and whose workers defer to the preferences of their supervisors as __________

High power distance

Michael is a manager who values maintaining social relationships with all his employees. He treats them like family and allows them to take days off even if it means that work will be compromised. He personally tracks each employee's performance and tries to help them in whatever way he can. What leadership style is Michael following?

Human relations style

Use of special dress, manners, gestures, and vocabulary words when meeting a prospectiveemployer in a job interview are all examples of how people use __________ in daily life

Impression management

When a manager listens to users, makes adaptations, and continuously tweaks and changes a newMIS as it is being implemented, the approach to technological change can be described as__________.

Improvisational

The interactive leadership style, sometimes associated with women, is characterized by__________

Inclusion and information sharing

The reasons why businesses go international include gaining new markets, finding investmentcapital, and reducing __________

Labor costs

Business complaints about copyright protection and intellectual property rights in some countriesillustrate how differences in __________ can impact international operations

Legal environment

The "two-boss" system of reporting relationships is found in the ____________ structure

Matrix

The bureaucratic organization described by Max Weber is like the ____________ organization described by Burns and Stalker.

Mechanistic

In __________ cultures, members tend to do one thing at a time; in __________ cultures, memberstend to do many things at once

Monochronic, polychronic

A conflict is most likely to be functional and have a positive impact on performance when it is__________

Of moderate intensity

If a new team leader changes job designs for persons on her work team mainly "because I would prefer to work the new way rather than the old," the chances are that she is committing a perceptual error known as __________.

Projection

One of the recommended strategies for dealing with a group member who engages in social loafingis to __________

Redefine tasks to make individual contributions more visible

A team member who does a good job at summarizing discussion, offering new ideas, and clarifying points made by others is providing leadership by contributing __________ activities to the group process

Task

In the leader-behavior approaches to leadership, someone who does a very good job of planning work, setting standards, and monitoring results would be considered a(n) __________ leader

Task-oriented

An organization structure refers to:

a system of tasks, workflows, reporting relationships, and communication channels

which of the following emphasizes formal authority, order, fairness, and efficiency

bureaucracy

Fatima's team has successfully completed one of the most important projects of the company. to recognize the long hours and the extra effort that Fatima's team had put in, the organization gives them half a day off and organizes a team lunch. this is associated with which of the following indicators of an observable culture

ceremonies, rites, and rituals

An organization ______ diagrams the ____ structure of the organization.

chart; formal

in the decision by _________ way of decision making, full discussion leads to one alternative being favored by most members, and the other members agree to support it

consensus

a project team or task force is:

convened for a specific purpose and disbands when its task is completed

the _________ culture of an organization consists of the main values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization

core

___________ is the match between the individual and the values and expectations of the organizational culture

culture fit

A ________ structure groups together jobs and activities servicing the same clients

customer

it is Beth's second month at her new job, and she has noticed that people dress casually every Friday. she feels that her co-workers are helpful, and her bosses are friendly. she is comforted by the fact that if in doubt she can always ask for help and not be afraid of being shunned and embarrassed. which of the following organizational cultures has influenced Beth

observable culture

A(n) ___________ is the process of choosing and implementing structures to accomplish an organization's mission and objectives

organizational design

A ___________ structure groups together related tasks that collectively creates something of value for customers

process

A ________ structure groups together jobs and activities focused on a single service

product

Ramon Auto, an automobile manufacturer, operates in several countries. The company has three major brands which are headed by three separate managers. Each of these three managers look after all the jobs and activities associated with their respective brands. According to this information, which of the following organization structures is adopted by Ramon Auto?

product structure

A(n) _______ team is created for a specific assignment and then disbanded once the task is complete

project

__________ cultures emphasize process and slow change

rational