MGT 320 Chapter 10

When quick decisive action is vital on important issues, the _____ style of handling conflict in a team is appropriate

"my way"

When maintaining harmony is especially important, the ______ style of handling conflict in a team is appropriate

"your way"

What are the rules for reaching a win-win solution

1. Separate the people from the problem 2. Focus on underlying interest, not current demands 3. Listen and ask questions 4. Insist that results be based on objective standards

Which dysfunctions of teams results in members not accepting responsibility for outcomes?

Avoidance of accountability

______ refers to antagonistic interaction in which one party attempts to block the intentions or goal of another

Conflict

______ facilitate information sharing across functional boundaries and develop new ideas and solutions for existing organizational problems

Cross-functional teams/Cross-departmental teams

______ is a form of adversarial negotiation in which conflicting parties compete to win the most resources and give up as little as possible

Distributive negotiation

Which characteristic is needed for high-performing teams?

Explicit metrics

A characteristic of virtual teams is the requirement to meet face-to-face in the same physical space. True or False?

False

Effective leaders should use the same conflict resolution style in every situation. True or False?

False

Members on a large teams typically ask more questions, exchange more opinions, and exhibit more cooperative behavior. True or False?

False

Self-directed teams are typically completely autonomous. True or False?

False

Successful teams require only the task-specialist role. True or False?

False

The avoiding style of handling conflict reflects assertiveness to get one's own way. True or False?

False

The first stage of team development is norming. True or False?

False

______ are made up of a supervisor and subordinates in the formal chain of command

Functional teams

Which of the following behaviors is displayed by people who play a task-specialist role

Initiate ideas

______ is based on a win-win assumption, in that all parties want to come up with a creative solution that can benefit both sides

Integrative negotiation

______ is based on a win-win assumption, in that all parties want to come up with a creative solution that can benefit both sides of the conflict

Integrative negotiation

Which is a common dysfunction of teams?

Lack of trust

Which factor increases team cohesion

Personal attraction to the team

Mary Beth and Jo Lynne have been on the social team for two months. Even though the deadline for committing to a location for the annual awards dinner is quickly approaching the antagonism between Mary Beth and Jo Lynne has made it impossible to move forward. What type of conflict is preventing the teams success?

Relationship conflict

Daira is a research analysts at Highend Inc. She works independently, without the need for a supervisor. When her teams offered a project, she sits with her team members to plan and organize the work. Each team member takes turns to undertake a different role. This helps them gain experience in every aspect of their work. Each team member is held accountable for their work, and every person works toward meeting the agreed deadline. In the given scenario, which of the following types of teams has been described?

Self-directed team

_____ are teams made up of members who work with minimum supervision and rotate jobs to produce a complete product or service.

Self-directed teams

______ have access to information and resources needed to perform a complete task and are empowered with decision-making authority to take other duties such as selecting new members, scheduling work or vacations, and evaluating performance

Self-directed teams

______ focus on a particular goal and disband once the project is completed.

Special-purpose teams

______ refers to disagreements among people about the goals to be achieved or the content of the tasks to be performed

Task conflict

______ is the extent to which members are attracted to the team and motivated to remain in it

Team cohesiveness

Which statement is true of teams?

Teams work to accomplish a shared goal.

Tom and his group have been working on a project for several weeks. They are in the norming stage. As the leader, what should Tom be doing in this stage?

Tom should emphasize opennesss within the team

An advantage of virtual teams is the ability to rapidly assemble a talented group of people. True or False?

True

Employee morale is higher in cohesive teams. True or False?

True

Work in organizations is interdependent. True or False?

True

During the _____ stage of team development, task performance is no longer a top priority and leaders frequently focus on team member's social and emotional needs

adjourning

The dominating style of conflict handling in a team reflects

assertiveness to get one's own way

A leader who understands why teams are difficult for people can

be more effective

The storming stage of team development is marked by

conflict and disagreement

A _______ is made up of members from different departments within an organization

cross-functional team

A group consists of people who

do related work but may not depend on each other

People who adopt a socioemotional role

encourage others to draw forth their contributions

In the _____ stage of team development, orientation and getting acquainted take place

forming

A ______ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work

free rider

To help their team succeed, team members should

give up their independence

A global team

is a cross-border work team

People slip into _____ when the desire for harmony outweighs concerns over decision quality

lateral thinking

Small teams perform better than large ones because

members exchange more opinions

During the _____ stage of team development, the major emphasis is on accomplishing the team's goals

performing

In terms of the common teams dysfunctions, inattention to results leads members to

put personal ambition ahead of collective results

An advantage of virtual team is the ability to

save employees time

The team role associated with facilitating others' participation, smoothing conflicts, showing concern for team member's needs, and reminding others of standards for team interaction is the _____ role

socioemotional

The ______ is a team leadership role associated with facilitating other's participation, smoothing conflicts, showing concerns for team members's needs and feelings, serving as a role model, and reminding others of standards for team interaction

socioemotional role

People who play a task-specialist role often

stimulate the team into action when interest drops

The leader's role during the _____ stage of teams development is to encourage participation by each team member and help people find their common vision and values

storming

A ______ is a unit of two or more people who interact and coordinate their work to accomplish a shared goal or purpose for which they are committed and hold themselves mutually accountable

team

To be successful, virtual team leaders should

use technology to build relationships

A ______ is made up of geographically or organizationally dispersed members who share a common purpose and are linked primarily through advanced information technologies

virtual team